• Xiaomi

Xiaomi

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Overview

Xiaomi has a rating of 2.5 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Xiaomi most frequently mention service center problems. Xiaomi ranks 146th among Mobile Phones sites.

  • Service
    20
  • Value
    21
  • Shipping
    19
  • Returns
    15
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
12
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How would you rate Xiaomi?
Top Positive Review

“Best quality-price raito”

Amelia R.
5/11/18

I recommend this company 100%! The quality of their phones considering the prices, is insane! They work really well. I do recommend this for old people and teenagers who don't want to spend a lot of money on their device, it won't let you down!

Top Critical Review

“Terrible service”

Faryal S.
4/30/24

Bought the pad from the official site. Still waiting on the product to be delivered. No communication whatsoever about the process and how it's being handeld. Their only excuse is that there is a shortage. How can a big coperation release a product with such poor preperation, I have no idea. I hope their product is not as dissapointing as the trouble purchasing it 😒

Reviews (73)

Rating

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Other

Thumbnail of user snehalp20
India
1 review
0 helpful votes
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February 3rd, 2023

Recording option is ñot user friendly.need to improve.
I loss my money because of this optión.
My iñstitute committed fake.i not àble record. Sound started this call is recórding.aftee 30dàys recordings was deleted.i loss 44k

Tip for consumers:
Recording option xiomi phn

Products used:
Moto phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiaram5
Mexico
4 reviews
19 helpful votes
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February 21st, 2017

From year to year this company is growing, it is just a metter of moments when they will become a real threat to the top comanies like lg, samsung, apple.

Thumbnail of user fandia1
Ukraine
2 reviews
10 helpful votes
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August 30th, 2021

Good quality for a reasonable price. Most of my gadgets are Xiaomi now and you can even connect them making a smart house!

Value
Quality
Thumbnail of user michaelw3690
Canada
2 reviews
0 helpful votes
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September 18th, 2021

Good products and low costs make this brand very popular. I wish there were more of them. Good luck to you

Thumbnail of user davidn77
Massachusetts
5 reviews
42 helpful votes
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January 22nd, 2016

Purchased product from GearBest all directions were in Chinese. Tried to get directions in English but that was futile. My advice is stay away from GearBest and XIAOMI.

Thumbnail of user shaika21
India
1 review
1 helpful vote
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March 2nd, 2022

It's one of the wast phone from my side is don't like the display and sounds quality of the phone the display is 120HZ but it's feel like 60HZ when we use it's I have wasted *******rs for this wast phone please u dont wast your money

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimak12
Ukraine
1 review
1 helpful vote
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December 11th, 2018

Found this site purely by chance, looked good site. I looked at my mobile phone. (gift for the new year). Already planning to purchase.

Thumbnail of user heralto
Sweden
2 reviews
23 helpful votes
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August 26th, 2021

I like their phones. Cheep, with good performance, great camera and stylish design. I bought Mi 11 after my mi a1 and instantly feel the difference.

Service
Shipping
Quality
Thumbnail of user abdullahc12
West Virginia
1 review
0 helpful votes
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October 15th, 2022

Ma na mi note 10 lite leya intahe koi gateya or gande company he mi keee mara personal experience ha koi be is company ka mobile use na kra bht he gande company ha mobile update kro ya tu finger kam krna chor data haa ya pher panel filkering krna lag jaataa ha in sa axhe tu baki sari companies haa bht afsos hwa mi company pa 3 mobile use kia 3 he bad experience gyaa

Thumbnail of user vimals8
India
1 review
0 helpful votes
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July 31st, 2022

MI xiomie ke log sir saman bech dete hai... uske bad koi services think tarike se nahi dete. Mene MI ka TV purchase kiya aur uska installation ke liye schedule book kiya. Na to unke diye gaye time me koi engineer saya na hi uske bad koi aaya... mene customer care me phone kiya to ek hi reply aata hai aajayega, aapki complain raise ki hai. Unke pass aur koi authority hai hi nahi.

Thumbnail of user alices395
France
2 reviews
8 helpful votes
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April 8th, 2020

Never had a better phone I have had all brands of cellphone and to be honest I never thought that my xiaomi would be my most favorite.

Thumbnail of user ludwigk17
Turkey
5 reviews
13 helpful votes
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June 25th, 2022

My Xiaomi's screen is cracked and I cannot do anything about it, I called the warranty providers in Germany and turns out they're out of the deal, which means I cannot do anything about it.

Tip for consumers:
Do not buy low end Xiaomi phones.

Products used:
Xiaomi S2.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rabiat2
Switzerland
2 reviews
0 helpful votes
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May 10th, 2023

Love my poco phone. It drains slowly! Had it on for 3 days before it got drained. Highly recommended!

Thumbnail of user dianaw485
France
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Xiaomi Customer Service is a DISGRACE. They are thieves. They are keeping my property (an electric scooter) and refuse to send it back to me. Dont buy from them.
I bought an electric scooter from them a year and a half ago (july 2020). It was faulty from the start and they refuse to change it, despite the fact I brought it to their attention within a month.
It broke down 4 times within 10 months, keeping in mind most of the time the country was in lockdown, so I used it not as much as I would in "free circulation" times (and that gives you an idea on the bad quality of product and of customer service).
Since beginning june 2021 I asked to send it back for repair for the fourth time, and asked for a replacement which was granted.
However they delayed in giving me the means to send them back the scooter, which was finally collected by them end of July 2021 (so basically 2 months delays).
I kept calling them to know when they would collect and send a replacement as I was due to move out of the country end of July due to family reasons, which I communicated to them every single time)
After countless hour-long calls, the manager Valerie agreed in conjunction with Xiaomi French customer service to send back the replacement to my new adress in Paris, France. She said it on the phone, and didn't acknowledged my emails where I recapped our phone conversation.
Since then, the replacement is ready, but they are stubornely telling me they can send the replacement to me, but only at a UK address, despite me having told them I would move out, and that I don't have family nor friends left in UK.
So to this day, they have my property, refuse to send it back to me, so basically they sold something to me and are keeping it. That is the definition of a con or a theft.
Don't buy from them!

Thumbnail of user ms0062129
Colombia
3 reviews
1 helpful vote
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April 14th, 2023

Xiaomi has the best mobile phones, I just bought the Redmi Note 12 Turbo and it is a super powerful machine.

Service
Value
Shipping
Thumbnail of user ananadas
Thailand
2 reviews
10 helpful votes
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July 22nd, 2020

Redmi note 8 has a great camera. The photos are cool and tehir quality is high. The same is about the video.

Thumbnail of user justint42
Ukraine
114 reviews
1,650 helpful votes
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December 28th, 2015

If you didn't hear about Xiaomi yet - WAKE UP! Their devices are freaking cool and ridiculously cheap.

Thumbnail of user johnc2116
New York
4 reviews
39 helpful votes
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May 3rd, 2019

I recently Bought Redmi6 The best Medium Budget phone in the market, and also with a good quality, long life time

Thumbnail of user frederickm327
Georgia
1 review
0 helpful votes
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May 21st, 2023

The WORST brand of smartphones... DO NOT WASTE YOUR MONEY on Xiaomi! I have experience with their phones and tablets :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user selenas44
Italy
18 reviews
1 helpful vote
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December 12th, 2021

Xiaomi ERA una marca molto interessante per geek/nerd fino a pochi anni fa. Ma appunto, ERA. Ora è diventato complicatissimo rootare un telefono Xiaomi e ad esempio con il mio redmi note 9 non è stato possibile. Anche il mio ragazzo ha provato a farlo seguendo la procedura ufficiale che è visibile su molti siti con una semplice ricerca su Google, ma il problema principale è che risulta impossibile sbloccare il bootloader. Praticamente per farlo, a differenza di altre aziende più serie, occorre scaricare un loro file. Exe che dovrebbe poterlo sbloccare e registrarsi obbligatoriamente a MI cloud (l'inutile cloud di Xiaomi che non fa nemmeno caricare file dal PC) comunicando perfino il proprio numero di telefono! Alla faccia della privacy! Dopo questa bella e buona violazione della privacy - concetto in ogni caso ignoto in Cina - si dovrebbe essere giunti quantomeno al fatidico sblocco del bootloader... e invece no! Il file. Exe che serve per sbloccarlo funziona solo su Windows, OS che io non possiedo (ho un chromebook), nè il mio ragazzo (ha linux), quindi ci siamo dovuti procurare in prestito un PC con Windows, ma anche a quel punto non è stato possibile far nulla in quanto tale file funzionava male, poichè apriva una finestra zoomata su di un lato, per cui risultava impossibile poterci interagire dato che buona parte della stessa era di fatto irraggiungibile. Abbiamo provato anche a cambiare risoluzione dello schermo settando una risoluzione più alta, di modo da includere più elementi nello schermo, ma il problema sussisteva, per cui non abbiamo potuto continuare. Tengo a precisare che lo sblocco del bootloader è indispensabile ai fini del root, per cui è una pratica commerciale scorretta pubblicizzare che gli Xiaomi si possono rootare quando invece ciò non è possibile. Alla luce di ciò, Almeno per me da ora in poi BASTA XIAOMI. Costano poco ma valgono anche poco.

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