Michaels Stores

I received notification about 2 orders I never placed. I contacted customer service to discover my account had been hacked and my credit card information stolen. I was told the orders were cancelled after speaking with their fraud department. One day later I received notification that one of the fraudulent orders has been shipped. I continue my fight with Michels to keep my name clear. Shoppers beware! Michael's website is NOT secure!

They are so helpful! The cashier's go above and beyond to make sure you as the customer are satisfied.

I have shopped online as well as in the store and it has always been a wonderful and delightful experience.

The aisle are always neat and clean. The shelf's are always full of items. I'm so impressed by the hospitality. I will always shop and recommend you do too! You won't regret it! Professional company.

I signed up for a autumn cookie class on 8-6-18 at 8716 JW clay Blvd in Charlotte NC and it was cancelled unknown why. No one asked for a phone number when I signed up so I had to find out after the fact. There was a rain storm the same day of the class and the storm had cleared up by the time of the class at 6:30 pm. What was disappointing about this is when you plan anything you need to always have a back up plan for the person that is teaching the class in the event they cancel. You do not want to disappoint the customers. Of course I purchased the supplies from Michael's and had to get a refund. I wanted to learn how to decorate. Going forward It would help to be better prepared when you are offering something in store and online.

Micheal's used to have a decent selection of items but it has went really downhill in the past few years. The listed prices are outrageous, but there are ALWAYS 'coupons' available. But if something is always on sale, is it really? Unless you need something desperately for that birthday gift tomorrow, I suggest going to Amazon, $#*! Blick or just about anywhere else.

I purchased a 10 drawer rolling cart, the box was open, but the only other box in the color I wanted had a big hole in it! When I got it home, one of the drawers was broken! I returned it without problem, but I wonder if I was the first person to buy and return it and if they just put it back on the shelf after I left! I will not be buying boxed items there again!

The manager sucks. She rather have all her staff on the register instead of helping people on the floor. I have been waiting over a hour and still nothing. Spoke with the manager she shrugs and like oh well I need to help the people checking out. This is sad. I will never ever step a foot back in there. She was annoyed by me she wouldn't even look at me or let me use my rewards.I had to ask her. This is bad for business. Robin is the store manager and she made the statement that if I call it in she will be the one calling back so basically she said nothing will happen.

I have always purchased Halloween spooky town little houses it included the house and electric cord. These days while covid is present in these past two years prices have gone up! I remember paying on retail $50.00 it included the light power cord! Now they are $100.00! Without the cord. When I had ordered online missed the small print cord not included - sold separately. I called the customer service no help. I just told the guy forget it I'll go to store to purchase. After research ended up purchasing online nothing available at the store. I had to order cost $7.99 to $14.99 plus tax and shipping! I'm very disappointed why customer has to pay so much!

I own a handmade jewelry company. I have purchased a couple different gold plated, nickel free spools of chain. Each one has tarnished and turned black in less two weeks or it has broken apart with the slightest movement. This is UNACCEPTABLE. I am semi-experienced with metal and realize gold plating over copper or brass will tarnish faster. I also realize that different skin chemistries affect how fast gold plating may tarnish. But, one or two weeks?! I cannot sell any necklace made in good faith with this product. I am starting to question whether these items are even truly nickel free, as many of them start to smell awful as well.
I promise you that customers would be willing to pay a little extra for quality jewelry making supplies. Gold plating for gold filling (which lasts long) over sterling silver or quality 18k gold lasts longer and can be cleaned without disrupting the chemistry of the metal. Very disappointed.

I enjoy shopping at Michael's Crafts, however the sales associates who work there (this is a general statement by the way), do not have much knowledge of the products that are sold there, especially when it comes to jewelry. I hope this review gets out to Michael's that it would be nice to have sales associates more product knowledge than them knowing how to run the register.

"Michael's" Store location I visited: Bloomington, MN; "Circuit City Plaza" near 494 and France, on June 20,2022.

Bad experience! These folks working there have no idea they have customers, nor do they care. No regard for the experience of people shopping. SUPER SLOW. On top of it, if you express frustration, they sabotage you, by, for instance, not telling you that you've left a purchased item at checkout, and being rude, by, for instance, not responding to your thanks for help or interacting with your during checkout. Just BAD. Can someone please fire these people, and hire ones who actually care?

I usually shop in store or order online for items that are hard to find. This was my first online order for pick up. I placed an order for canvases 36" long along with six other items. When I went to pick up my order, they gave me 16" canvases instead. When I told them this, one employee went to get the right ones. She came back saying they were sold out. I told her I ordered them last night and received an email that my order was complete. Why was I not told that size canvas was sold out last night? She just apologized. So I basically drove to the store to be refunded. Let's get our sizes right please!

Ordered a desk on October 29,2020, so I thought I did. Nope. They spontaneously cancelled my order. No rhyme or reason. Just cancelled it. Ending up charging my card anyways. I had to call customer service, twice. Both times the clerk had a hard time finding my order (had to send a print screen as proof). They said they would refund me. In the end I had to force them to refund me by contacting my bank with a charge dispute.(October4,2020) Disreputable company, avoid at all costs. Go to Amazon for your online needs. I do not recommend this company to anyone!

Michael's is a fun place for crafty people. They don't have everything you might want, but they keep a fairly broad stock of arts and crafts supplies. Prices can be high or low compared to value, depending on the item. Coupons can helpful and are always available online now. These frequently give you 40% off a single item.
I shop at Michael's for things I cannot get at Walmart or don't want to wait to get from an online shop. Michael's carries things like high-end drawing tools, a great variety of yarn, a whole aisle of ribbons, cake decorating items, and a huge selection of scrapbooking supplies.

Just thought everyone would like to know that the employees do not keep their word. I was promised a refund by Tonya in June and she still has not refunded my money. I have called and emailed her numerous times and she refuses to call me back or email me. This is not good customer serves!

I am so pleased with Erin during my purchased and I was very comfortable with your new procedure for checkout.I found the store bright clean and organized during shopping. Again thank you Erin for your friendly patient smiling help to me. Thank you

I was excited to take my friend to Michael's in Burlington, Washington after 2 years of avoiding going to stores. The store looked messy, dirty, even though many shelves were empty. I tried to buy an exacto knife but had to go to the cashier, wait in a long line, and then have her call someone to go unlock it. My 20% off coupon didn't apply to what I wanted to buy, of course! And the worst: even though we have a state wide mask mandate, Michael's does not require masks! I will never go there again.

Tried ordering items online, every item said ‘In Stock' for shipping to home. 11 items. I go through payment/review and get to complete purchase, only to have a red box pop up thst says one or more items may be out of stock or not have the amount you're wanting. Doesn't tell you which item. So I'm to guess? Go through all 11 adding or deleting to find it? When they ALL say IN STOCK?! NO THANK YOU! Ridiculous. Asked a chat/help and the reason is the online ordering is not ‘real-time'. So then tell me how it's convenient for anyone, ever? DONE

Bought 6.5 foot Christmas tree online. What was sent Was NOT what was described online! Took back to Flint Township MI. Store Manager stated since ONLY sell 7 ft in store, couldn't accept it & would have to send back with shipping label! Customer service is awful! She states that it's sent by a 3rd party, it's not the fault of Michael's, even though it's on Michael's website. I've not got a credit yet on my card and was told in store that it could take months! I'm stuck in limbo… they got the tree and my $350.

I ordered a Christmas present for my son 23 days before Christmas because it said will be delivered in 3-5 business days. 7 days later it hasn't even been shipped and their customer service said it can take up to 19 business days. If it said that I wouldn't have ordered it. Why wouldn't they tell you this before purchase. I wish I could give negative stars. This was the worst experience ever. Last time I'll shop at Michael's and I will let everyone I know how terrible they are. They did nothing to help me!

My shopping experience at Michael's was pleasant as usual and the sales people were quite helpful. Even when I was at the checkout counter Alec, (cashier) was helpful because I was having a problem using my credit card when trying to pay for my purchase.

Ordered a frame 2x3 feet too big to fit on the bus so picked delivery. They sent the wrong size. When I called they said I'd have to bring it in to return. Told them I couldn't get the right size back home. Too bad they said. Can't help you. Then I asked for a refund of the delivery charge. Oh they don't know if they do that. Hostile, rude and worst of all incompetent.

The worst customer service I have ever experienced in my life. The local store is literally not working so I called the National number. I got someone with a language barrier that told me to just drive to the store. I asked for a supervisor and after 5 minutes the fool just hung up.

I placed an online order for store pick up and one item to be shipped to my home address. I was charged for the total transaction amount and then charged again for the shipped item. I was assured by Customer Service, that you can only reach via chat, that these funds would be returned to me. I do not appreciate being charged for more than I purchased. I will no longer conduct business with Michael's Arts and Crafts.