Michaels Stores

Now I really appreciate Walmart, Amazon, Temu, Aliexpress - all these other places that Ive had wonderful customer service. Micheals is literally the worst Ive ever had. Ive ordered from them many times in the last year with no issues. The first issues Ive ever had happened happened Sept 20th. I ordered $100 worth of paint but was given a baby girl scrapbook instead. It was supposed to go to someone named Taylor (if shes reading this). I contacted the company and they said they will not reship my items until I return the book. I expect a company to refresh immediately and give me 30 days to reship (its THEIR fault, not mine) but whatever. I drove to UPS the very next day. I waited until the next week, still nothing so I email them. I waited another 5 days, sent another email. After two weeks I finally chat with them. They never resent my items. I guess they didnt get the book or they lost it idk. They were supposed to give me a shipping label (should have emailed it immediately) but by the next day I got nothing so I used the one in the box. I really needed this paint so I was in a hurry since they were holding my package hostage. He says he finally resent it today and it will be 10 days. I still have little hope but they better or I will try to get my money back. Michaels has amazing deals which is too bad, idk if I can use them again. This situation infuriated me. It was all their screw up, not mine but Im being punished? Also normally companies give you like $10 for the inconvenience (walmart did for me) not hold your stuff hostage. Ive heard of worst things, this is just my worse.

The size of needles in this new impeccable is all incorrect.
States for size 5 mm needle. And you need a 3 1/2.
Their sizing is all wrong

I ordered two sets of t-shirts. 12 in a package. While i was on there website they had a promotion going for same day delivery. Since it was past the cut off point for same day delivery. I had the option of next day delivery. Fair enough. That was soon enough, so I placed the order. However later on I received an email saying my product would be shipped out Monday. So much for next day deliver. So I went to online chat customer service. He said that he would have to transfer me to elevated support so they could update and expidite the shipping. So I spoke to the elevated support person who said she was sorry but once the order is completed it is impossible to make any changes. Great... more time wasted.

Sunday I receive an email saying my oder had been cancelled. I thought to myself... really. So as I read the email. It said your order has been cancelled because one of these 3 reasons.

Item out of stock
Cant ship to that location
Minimum quantity not met

So how am I supposed to know which reason it was, in case I would still want the item. Spend another 30 minutes talking with a customer service person, who may or may not give me the correct answer? Put another hold of $50-$100 on my bank account for days and days.

For a large company to have shoddy systems set in place, just tells me someone is getting paid to be ina position and perform a job they are obviously not qualified for, or are just not doing there job.

Seriously... Weve cancelled your order, spin the lucky wheel to find out the reason why. More or less thats what they are doing by having a multiple choice answer.

I'm not sure what my solution will be. The one thing that cannot be replaced is time. And they have already stole a goof hour to an hour and a half of mine.

Buyer beware is the best advice I can give to you about this company. Flip a coin and go with those results.

I will never order again online to Michael. My package took forever to arrive. Got lost. Bad customer service. Will stick with Amazon.

I was calling this store to find out if they had Indian corn and the young lady who answered phone was very friendly, said she would check with her Manager. She came back and said they did. I said I should have asked how many were left and what colors. The manager came on the phone and she said they only had about 6 left and told me exactly the colors and I asked her another specific question and she went and checked for me. Told her I couldn't come for a few hours to pick it up and Laura said she would leave the Indian Corn at front register for me and asked my name. When I went to pick them up, not only did Laura, the store manager, come out to help me, but she showed me the other samples of Indian corn they had. I apologized for being OCD. But they were going on a loved one's grave and Laura was so kind and said she would be the same way. THIS IS CUSTOMER SERVICE! I always have shopped at Michael's, love their merchandise, decorations and seasonal things and the staff is ALWAYS so helpful, even with someone like me. Thank you, Laura and what a great store!

Ordered all the decorations for my daughters 4th birthday party TOMORROW was supposed to be here 3 days ago had expedited shipping was told it was shipped look up tracking UPS doesn't have it called Michaels hours on hold hours on chat (not lying) hours finally they never shipped it never emailed never called and refused to let me talk to a supervisor they made every excuse first said it take 3-5 days to process 7-10 days to ship when i received an email it was processed and shipped a week ago and UPS didn't pick it up. Then said they made the label then tried to blame everyone else. Wouldn't let me speak to a supervisor at all i asked why they couldn't give me the decency as a customer to email me or call me to let me know the item had not been shipped they dropped my call 2 times such poor poor service from Michaels store and from their customer service staff. Long story short they did nothing couldn't care less and I have a 4 yr old crying with no decorations for her party Will never shop there again

Karleigh cashier was happy helpful very friendly great store best store around clean and stocked :)) )

This is the second time I have visited my local store. I am sorry to say that this visit was even worse then the first. I went to this store specifically for a couple of items advertised in their sale ad on the second day of the sale. The shelves were bare throughout the store and I thought maybe I was in the middle of a going out of business sale! The aisles are too close together. If you have a shopping cart as well as someone coming the opposite direction has a shopping cart, someone is bound to get injured or cussed out! I could not even get down the aisle that I wanted even after waiting for 30 minutes and the store was not that crowded. I finally tracked down a sales person and when I asked her about being out of a specific item, she stated "it is what it is" and turned and walked away from me without asking me if she could help me with anything else. The overall attitude of the staff comes across as don't bother me, I don't make enough money to put up with customers like you! I did run into one employee, and I do mean run into an employee as she struck me with a shopping cart and she acted as if I was the one in the way. I understand that everyone has a bad day every now and then but every employee having a bad day at the same time is more than just a coincidence! When I did checkout, the male cashier was as bland as vanilla pudding. He didn't ask me if I found everything I needed or thank me for shopping there. He in fact acted inpatient for me to move on after practically throwing my change at me and some ended up on the floor and me having the nerve to hold his line up while I picked my money. Mister, you don't have to worry about this customer coming back to bother you. My money is good at a lot of other stores!

I placed an order June 9th for 4th of July party. I recieved the shipment on 2 different days 9 days apart. First box had a graduation gnome in it so when I called i was talking to someone in customer service that was in the Philippines. Had to keep repeating everything I said. She made a return and a new order. I recieved my uncle Sam gnome about 5-6 days later. Now remember I order early for a 4th July party. The end of June I recieved my other part of my order. It was vases and flowers... everything in that shipment was broken. NO bubble wrap on anything. Just items (breakable) put in a box and shipped... ugggg
I called customer service again same thing someone from the Philippines. Very nice and made a return and another shipment for my items. I asked a couple times if I would have all my stuff before the the 4th, I was told yes each time. On the 3rd of July I called because I didn't get email or my package. I talked to a man this time and was told my order was canceled and that I should have recieved aemail and a refund. No email and no refund! So the night of the 3rd I was out shopping for decoration for my party. Nothing anywhere. I was pissed beyond words. I will never order from micheals again unless I can pick up in store. This experience has soured me from their store and mostly from their online shipping. I wish I would have taken photos of all the broken stuff. Only photo I have is my uncle Sam gnome.

Every time I go to Michael's the prices don't match what it's marked. Then they just say I don't know why and they won't fix

I get all my frames and jewlery making from this store only. Friendly employees and they have coupons every corner of the store

At the Virginia Beach VA beach Blvd and constitution Amber took the time to help me with tools for the circuit machine. She as so very helpful

I've been shopping at Michaels since I was a kid. I remember when they had craft classes in the stores in the evenings. I can't stand Hobby Lobby.

Great coupons from this site, I just use my smart phone and they scan the barcode! Love it! I am always using coupons from their site!

I love Michael's store and I used to shop with them in-store pretty regularly. But I would never shop with them online even for store pick-ups ever again. The app and website is terrible. On the app, I was shopping and added things to my cart to pick up at location #1. I went to the website to shop on the computer after, and placed the order and it switched the pickup location to location #2. Since it was late, I checked their help page and it states that I can request to cancel pick-up orders by contacting customer service if needed. So I placed a new order to the correct location #1.

Hours later in the middle of the night, my location #1 pickup was cancelled fro no reason. Next day, I contacted live chat and spoke to an agent who didn't know what she was talking about. I clearly explained to her multiple times that I want to cancel the location #2 pickup order and she kept copy and pasting "we can send you a UPS label for a return" when I stated 3 times that this is NOT a delivery order, it's pickup. Then she kept saying they cannot cancel orders even though Michael's own help page says it's possible. Then she confused herself about the 2 orders and kept saying one is cancelled; yes duh, the one I want is cancelled, that's why I'm chatting with you in the first place. She then told me it was cancelled because of payment verification issue even though both orders used the same exact payment info and the other order wasn't cancelled. I closed the chat out of frustration and reordered with PayPal, and don't have issues so far.

Don't bother dealing with Michael's agents if your store pickup order has issues. They don't know what the F they're talking about and just copy paste info. I was fuming because this agent wasn't listening. Seems like company now are maximizing incompetence and yet I'm paying them for this crap. Also, the pickup location was for Atlantic Ave in Brooklyn NY. I run a small business from home and don't have time for this. I hate Amazon but this is why people flock to Amazon; incompetence of these companies let that big retailer thrive.

This was the worst serves. Would not assist down loading coupon when i asked for help i could see the coupon and could not use it

The customer service there is deplorable. Asked for help and waited over 23 minutes will no attention being given. I ended up leaving.

I usually shop from Michael's store at Stonecrest. Evelyn C, such a nice person. She's always kind and helpful.

Always enjoy visiting and shopping at Michaels. I love all the seasonal decorations. Great customer service.

Austin provided a solution to our picture framing problem. She was knowledgeable, extremely profession and friendly. Thank you

So I got an advert regarding some of Michael's Halloween items only available online. Placed an order north of $50 and anxiously awaited its arrival.

Unless you're ordering bells, a package should not make that tinkling sound when it arrives...

It doesn't take a rocket scientist to package things for shipping - OR DOES IT?
Opened my anxiously awaited package to find NOT A SINGLE FLAKE, OUNCE, WHISPER OF PACKING MATERIAL and everything shattered - BECAUSE THAT'S HOW THAT $#*! WORKS!

Once I tucked my attitude safely away, I phoned customer service who were very helpful and offered to resend the package WITH EXPLICIT INSTRUCTIONS TO USE SOME SORT OF FILLER/PACKING. I got a follow up phone call AND an email letting me know the special instructions were applied, apologies, etc.

Box showed up yesterday. (pause as to not type expletives)... MOTHERFU@#$ THEY REPEATED THE SAME ACTIONS! NO PACKING MATERIAL AND ALL RESIN ITEMS SHATTERED! ARE YOU PUNKING ME AT THIS POINT?!

I got a full refund. But I will N E V E R do business with Michaels online ever again.
I hope someone with power inside the organization reads this and educates the shipping department because they're hurting your bottom line.

I go to micheals practically every week, but I fell iLL and could not go in this is the 3rd time I have ordered on line first 2 I was given the wrong items which is why I go in this 3rd time I not only received the wrong item I did not get an item as well when I emailed I spoke to Darlene and was told she can return my money for the item that dident come but for the one I was sent wrong she said keep it or donate it when I asked then if your giving me the option to donate it are you reimbursing me she said nope I said then why are you asking me to donate my stuff she had the worst customer service and was not even able to offer to place it in an gift card because of her I will be taking my online buisness else where thanks micheals!

I bought $400 in a wrong product for my shop and returned, they gave me 2 gift cards. I used 1 of them, received some collector's tins all smashed (1st problem, the horrible shipping of a delicate product, and even though I asked on the chat to be more protected, their "better"was still not badly protected), had to return again, they split in like 5 gift cards, because there was a voucher used. Ok. Used 2 of them, received the products, but i still had to use 2 gift cards of 70 and had 45 on vouchers.
So it started to stop functioning, 16 cancelled orders in a row. Tried everything, with gift card, with voucher, voucher + card. Tried to chat on the customer service tones of times, opening case Ids, by email, tried even to order by the phone (worst experience felt in 18th century, lost an hour and the order was cancelled the same way). They always gave me the same answer that "You may want to check and make sure that the shipping and billing address match and they are the same as the one on your method of payment. This is normally what would cause an order to cancel." but they dont say WHAT is causing specifically. How come it could be cancelled if i used the gift card without any address?
I lots MANY DAYS trying to use this money, it has been 3 weeks already. They are driving me crazy, I never had so much trouble to buy in a shop. They simply dont know how to help. I dont know what to do so I am coming public to see if anyone pays attention on me. I just want to spend money is that so hard?
I lost count of the hours i lost. Each order was at least 1 one triying to discover what could be wrong. 16 hours at lease and a lot of nervousism.