Michaels Stores

I had a $200 Order ship to wrong address.
I called Michaels immediately (minutes after I hit submit) to correct. No service center open on Sunday evenings.
I called first thing Monday morning to correct and the service center said they cannot stop the order and they could not correct the address.
Then I had to call everyday for 5-6 days as the whole order needs to SHIP before anyone can help me.
Final call with service center said they WILL NOT replace or refund because Michaels thinks I am a fraud.
Do not order on line with Michaels. Their e-commerce is out dated. You're better of with Amazon and others that have advanced processing systems.

I ordered an item online that was out of stock everywhere. I received a tracking # then a message that the item was delayed and then nothing. I checked up on it again and no information is available. I called customer service and was jerked around by an off shore call center. If it isn't in a store don't bother.

Michael's is the store to go to, if you want to make any craft. Everyone is helpful, from the time I walk through the door, to my destination the cashier. I met Laura, who is a cashier, she is very helpful, and always has a smile. I recommend Michael's to all who want to create their own masterpiece.

My granddaughter's eye was damaged FOR LIFE by a toy sold at Micheals! Do they take responsibility? No no... they continue to sell toys from China! My daughter was banned from this store because she complained about her daughter's injury!

When ordering online, they give you an estimate of when item when arrive. They also state in their email confirmations and shipping confirmations that they will arrive within the dates given to you at checkout. Well, that is ALL a LIE. They do not uphold any of that. I ordered something for my classroom, paying extra (when I could have gotten it cheaper elsewhere) because I needed it and the dates stated worked for me. The item will be a week OVER the date stated. It will be useless to me. I ordered it for a holiday project in my classroom and it will arrive when the school is closed. I contacted the online chat and they said to contact UPS and that they would change the address. UPS said contact the sender. Here was the back and forth, with no help from anyone.
I will never order from Michaels again.

I ordered a Christmas tree on-line the first week of November so we would have it to decorate in St Nick day (Dec 6). After 2 weeks, I checked in the tree because it hadn't arrived and didn't have a tracking number. Customer service assured me that the tree was on its way but that there were some shipping delays. I accepted that because it's the norm lately. After another week, I tried locating a tracking number and called to check on it. I was told it would have a tracking number in a day or two. On Dec 5, I called again a bit frustrated that we had to cancel our family tradition. I was now notified that the tree is out of stock and was never in transit. I had to work very hard to get my refund on their egregious error. I don't write negative review typically, but this one was so excellent at being awful that I thought it deserved proper recognition.

Placed an online order on December 21,2021. Had not received it by the 31st. Called and cancelled item. I was told that they would cancel. Went to store and purchased item. Item still charged on my credit card. Called customer care back only to be told that I can (1) drive to ups, none in my area, or (2) take to Michaels store, 8 miles away. I would not have had a problem if it was paint or something I could use again. It was varnish. My project is finished, so I will not need it. Will trash it, and use another craft store. I was a loyal customer, not anymore.

I ordered 3 framed bird wall decor, they were packaged so poorly I'm surprised the glass was not broken. They were in the bottom of a huge box not individually wrapped just some paper on top the were loose. Just terrible will not order again on line.

I just wanted to shout out the excellence that I received at the Michael's on West 86th street in indianapolis (store 5807). Lauren was amazing! She helped me find product, discover some expired product and helped me make adjustments. Great work! Cashier Symone was just as pleasant and helpful! Best Michael's experience yet!

I went to Michaels this week in St. Clair. They are always friendly, nice and helpful. There is a employee named Michael. He is great, very friendly, knowledgeable and helpful. Should give him a raise.

I ordered a nutcracker bunny and they delivered it by breaking the ears off to fit in the box!. The other bunny was delivered in a bag and it was damaged as well and no the ears are not suppose to come off they were glued on before they took them off.

I am a professional artist. Several years ago, I had to stop buying gallery wrapped canvases at Michaels due to warping. I started back a year ago. But have had to stop again due to warping as well as loose stretching. If you look at their new images of gallery wrapped canvas on their website, they have added dimples and shadows to the corners of the canvas showing the lack of tight stretching, which tells me they know and accept they have a problem. I returned a 60x48 that was impossible to use and they said since I had removed the outer cellophane, I could not return it. You didn't know how bad it was till you removed it! They used to be a good value, but no longer are. I am thru with them

Fraudulent. The website suck and the online customer service people are rude. The only way to communicate was via chat, first with robots and then waited a long time to chat with some rude agents. If you change your mind, even right after buying and before they start doing anything, you cannot cancel your order. And the chat agents will tell you that they cannot cancel the order even before it was shipped. They refuse to answer questions and keep saying "it's the policy".

In October, I ordered a cream-colored tabletop wagon for floral displays. I received my order on time, but it was an orange color. I checked my order slip and it showed the cream color was ordered. So when I wrote a 4 star review on their site online, taking off one star for not receiving the correct color, I was shocked to see an from them, telling me I needed to edit my review before they could publish it. They actually highlighted the part of my review where I mentioned they had problems filling my order correctly. So I re-word the review, still explaining that I received the wrong color. I got a subsequent email asking me to edit again! They highlighted the part of my email where I said I received the wrong color. Apparently, you are n ot allowed to leave a truthful review if you had any issues.

I want to thank Ms. Daisy for being very understanding with Great customer service. I feel she put the customer first. She called me concerning an order that was put in online. She helped me find options because they didn't have one of my items. I have ordered from this store before no call or anything. I get to the store to pick up my order. The guy tells me he will need to give me a refund because they don't have some of my items. I told myself I will never go back to this store again. I tried it again then met Ms. Daisy. So now I will be back again and again.

I will never order online with Michaels again. I received one of my items and still waiting for the other, I have called and even did a chat and keep getting the same story which is not helpful. The items I ordered are exactly the same and come from the same place. Never again. I can't even cancel the one I'm waiting for she says I have to wait. Really disappointed. It's like they really don't care about their customers.

I was looking for a heat gun. There was only one and purchased at full price $49.99. I got home and took it out and I noticed the cord was wrapped around the gun and there was white paint in the cord as well. I connected it and it did not turn on! Wow! Was I angry! I packed the piece of crap in the box and went to store for return and asked for manager. All manager said was sorry, we don't check returned items and we put them back in the shelf. And what about my time and my gas? Doesn't that count creep! Horrible experience! This was in Brownsville Texas location. Shopping the competition instead!

They are a nightmare deal with. To call you will be on hold for over an hour. To return anything is even worse. They had my email address incorrect that they typed in incorrectly and then wouldn't correct it to send a return label. They had to speak to a supervisor to do so who was not available. They refused to call me back or email me or give me any contact information. They said I had to wait 3-4 days and then call back to be on hold again for another hour. This is after I called twice already. I will never use them again.

Worst C/S! Received a damaged item, was told they would send a replacement at no charge. Called back couple of days later, still hadn't shipped the item. Called again 2 more days later and they cancelled the reshipment because only the top if the item was damaged. Seriously! The start, the most important part is missing! They are a joke. Finally got a refund. Will not be ordering anything from them online again!

Went to the store with my wife today, there were dozens of signs that read 40% off spring floral arrangements all around the store. My wife picks out several pieces and other various items and heads to the cashier. The cashier says the spring floral pieces she picked are not the items for discount. The signs clearly stated Ashley brand spring floral and nothing more, the exact brand my wife had picked. I went and snapped a picture of the isle with several of the signs directly on the bins she chose from but they still said "Nope, Sorry"...not sorry. I asked them what the point was of having dozens on signs around the store. Pissed off, I gathered all the signs in the store, brought them to the cashiers and asked them to "toss em' in the trash", because they are worth nothing more than that. Terrible service, and zero f's given. Doller store has more class than this place!

I checked michaels website for impeccable yarn colour Aran and it showed stock. I got in my car and drove out. When I got there, there was no stock. I found a lady stocking yarn in the next aisle. I said good morning (it was just after 10 am), she would not even look at me, just continued stocking. When she finished, she snarled yes?! At me. I asked her if she knew where there was impeccable yarn Aran Color. She went to the section and said "yup, it's out, none on order, and none in the back" so I said that's odd on line shows stock. So she says, I COULD NOT believe this, with a smirk on her face, "guess you'll have to order on line then. I left and I have never felt so unwelcome and snubbed. I will never go back to that store again. She was so rude!

I bought, on the spur of the moment, a flag holder for a flag received from a funeral. The holder was too small for the flag I have. Before I took the plastic off that covered the holder, I held the flag against it and thought it would fit. The store manager and corporate customer service would do nothing about accepting the return because it was opened. I work in retail and we accept returns no matter how old or in what condition. I told customer service i planned on buying the larger holder they carry but, after this experience, I will not spend another penny at their stores.

I made the mistake of ordering from Michaels online instead of using Amazon as usual, and found that the delivery was slower, and the item, when it arrived, was entirely wrong. I attempted to contact Michaels' customer service and was told there was nothing they could do as it was a third party seller, and to contact them instead. A slow, faulty, useless order.