Michaels Stores

The Eatontown Michaels is Garbage, the woman manager is very nasty. The way she talks to the employees and customers is disgusting. The shelves are empty and when you ask for some help the manager acts like its the end of the world. The store is very dirty needs a new manager ASAP! Notice few fire hazzards in that store. Bathrooms are dirty. ITS GROSS I will take my business to JOANN'S

I moved several months ago and changed my address at Michaels for shipping. After FOUR missed deliveries I am finally giving up! How could they mess up this badly this many times!?

I am no longer fond of Michaels's store. Their inventory is consistently out of stock, overpriced, and quite disappointing. Sadly, I must bid farewell to Michaels.

I had Michaels frame a canvas painting for me it came out all wavey and wrinkled, I took it back to them to make right, but they couldn't fixe it, told me thats the best they can do. I later took the painting to another professional shop and had him fix it. Thats is sad that being incompetent is the new norm.

Michaels is trying to SCAM customers with their return policy. They are claiming CHRISTMAS purchases are not returnable at this time because christmas items are CURRENTLY on clearance. If you purchased your items prior to being on clearance they owe you a refund. DO NOT fall for this BS and "bully" attitude. It is a shame but you need to know your rights because Michaels does not think CRAFTING WOMEN are smart enough to know them. Just shop elsewhere as you have now been warned

The messiest job imaginable, frayed edges and puckered corners, I needed that mat immediately or would have returned it, instead spend lots of time with my exato knife to make the best of it.

VERY hard to reach a person when you have a problem. They only shipped a small part of an order but I have to wait three weeks to get refunded. Customer service is NOT real for them

Had a very important christmas project go terribly awry when a gold paint marker (from Michaels) turned out to be DoA. Upsetting, sure, but it was easy enough to head back to Michaels for a replacement. Alas, they were out, and it was closing time. So I placed an online order with another store, to pick up the next day (today). The order included two paint markers (of different brands, to be safe). Not only did they cancel one without notice or an effort to substitute (because it was "out of stock" - despite the website reporting plenty availabile) - but the other one they failed to include in the order. This couldn't be checked until returning home - as the store was insanely busy and the bag was knotted shut. Project ruined, days wasted. Contacting online support in hopes that a replacement could be set aside for one more arduous, last ditch effort to salvage the situation. Unfortunately, the first associate couldn't comprehend that two different markers were ordered and neither were present, and just kept repeating that the item wasn't included because it was out of stock and I'd be refunded. After my third time trying to explain (because it's rocket science, apparently) online support HUNG UP ON ME. They asked a question and then before I could even begin to type a response they wrote "I haven't heard from you regarding the last issue for an excessive amount of time so I'm closing the chat." I can't wait until Michaels is finally out of business - they deserve it.

Unfortunately after purchasing an item today at Michaels I realize that it was inappropriately placed and/or labeled at their store so when trying to use the Silhouette Cameo replacement blade I realized that it was instead a rotary blade. I scrambled to get to the Michael store and arrived at 8:57. Upon arrival I realize that I would not be able to run in and purchase the item I needed because they had locked the doors early. I was able to call and get a hold of one of the employees and when she sent me to her manager he basically hung up on me. I will not be purchasing anything from this store in the future. I certainly realize the challenges of staffing and have my own challenges as somebody who is managing staff as well as working for over 30 years in a variety of customer service positions. However, this is poor customer service in all regards. To hang up on a customer and not give them an opportunity to search for something that would take one minute is pretty rude, especially when you don't honor your store hours. I guess I will be shopping elsewhere.

Lee, at the Clemson location was absolutely atrocious. He was unkind, unhelpful, and rude when asked questions. Micheals needs to do better. I would not recommend going here.

I wanted to get a record album framed...they quoted me $260 with 70% off...they raise the prides 100%...then they give you 70% off...don't let them fool you!...look elsewhere...ripoffs

Ordered through Michaels online store. The experience was generally not terrible, once at the cart applied coupon codes for a reduction (per the offer) cart updated and confirmed the amount on payment.
Email receipt of the transaction confirms a total significantly larger.
Call customer support, they are not taking calls. Not. Taking. Calls. Not a long wait, no calls.
Use the chat bot, Mike Bot, unintelligent and unable to assist... would I like a rep? Yes! Sorry no reps available.
Use contact us webpage, open support ticket marked URGENT.
No response... ever.
Wait on Mike Bot chat two days later, transferred to human chat, wait time over 1 hour. This rep cant help I need to accept the shipment and pay to return the shipment. Transferred to supervisor chat. 20 min wait. Same discussion. Finally issues refund. Provides a claim #.
Four days later. Packages are left outside, visa statement still shows full (incorrect) charge.
Waiting on chat again... currently waited over 40 minutes.
They have no business selling products online as they simply cannot support the model with any service at all.

I shopped at the Michaels's store in Gurnee today and Theresa was so helpful and knowledgable about products. It was a very pleasant experience. Please keep this location open.

I spent 15$ on color pencils that were broken taped up and tiny The employees were not helpful deer springs Michaels is a fraud the box is also smooshed.

Horrible products horribly overpriced Go to Jerry's artarama they have useable products
Everything here you could get better quality anywhere else for cheaper

Michael's arts and crafts stores are closer to me than Jerry's. I won't shop at Hobby due to their stance on several society issues. That said I always try to give Michael's business first. Normally it's very sound. The last few times I went to Manchester CT and Mansfield CT stores. Manchester I went in looking for product which they were out of stock. There was no one on the floor to assist me with questions. Finally when I went to the checkout to ask for help, the older woman asked this checkout guy to assist me and he wandered off to do something else. If I had done something like that when I worked, I would have been severely scolded if not terminated the very same day. Sheer ignorance and not customer oriented at all. Then I went to Mansfield to get the last product they had in stock…a Cricut Maker 3. The box was damaged when I purchased but I had no idea how bad the damage was inside the box til I got it home. I called the store infuriated as the whole machine looked like a bomb had fallen on it. But do you think anyone would do anything immediately to make the customer happy. This is a regularly $400+ machine. These stores are sadly lacking the support of their base, which are the creators that are suppose to be helping to heal our communities through art! How sad that we are being left treated like everyone else. I hate buying $#*! online, but if that comes to it, I will gladly abandon Michael's and other art places in the future.

So the new things Michaels is to only offer a decent coupon if you order online. I don; t know why it has to be this way because they let you pick up the order in the store to avoid shipping cost which I did. But I would PREFER to pick out my own stuff and look at the products if I have to go into the store anyway. But 35% off was my motivation However, I waited a day and I wanted my stuff and I had not heard "it was ready for pick-up". So I checked their website for order status.it said "Order details are temporarily unavailable for orders placed before March 19th, 2019. Please check back later or call Customer Care at *******047 for assistance. We apologize for the inconvenience." Guess what. That 800 number doesn't work! And the recording says so. Also my order was well AFTER March 19th so what's the problem? Are they dumb or what? This is on your website! I went to the store and my stuff was ready. The employee said you have to call 800 Michael to complain about them and I did. (They hate the in store pick-ups too, btw.) The numbers you press in their menus don't work! They say press * and when you do, it doesn't work. What a messed up company!

I placed an order from Michael's on November 27th the same
Item went on sale the next day plus another item.so I placed another order. Well I only received one item. I did receive conformation that the order. When I didn't find it I called Michael's spoke with Lee29 after holding on for 16 minutes Lee29 informed that my items would be resent. No communication from Lee. Called back waiting to speak with a Supervisor. THERE are NONE. I refuse to let my Money go like that. Mindless to say THERE was no MERRY CHRISTMAS.

This is the second time I tried order pickup in a Michael's store in NJ. I have no problems when I shop in the store, but I am a mom of 2 and find order pickup a lot easier. I do it at Target almost weekly with no issues. The first time I did it, after 5 hours of no confirmation email, I called the store. They were confused and the nice woman finally shopped for my items and then I went there and no one was working order pickup and I had to flag someone down. Today I did the same for 2 small items. After 3 hours I called and I got a young lady with an attitude on the phone. She told me it would be ready "soon" and I told her I wanted to cancel it because I was just going into the store to get it myself. She told me that I could, but when I went online it said "preparing". 2 more hours later (5 hours to get 2 items off the shelf?) I got a confirmation email, and they were out of stock of one of the items! So frustrating and they should not even offer this if they can't compete with the efficiency that places like Target or even other smaller stores can deliver.

I Ordered Ceramic Sugar Skulls They Never Arrived Then I had A Re Shipment They Came Broken How Disappointing I Was Able T receive A Refund But Still How Sad To Rely On A Shipment So Late Then Comes Broken They Need To Adjust Their Delivery Service & Who Packages So Light That Ceramic Is Broken In Delivery Very Disappointed I Was Glad They Were Able to Refund Me, but It Does Not Take Away From Giving Me Broken Mdse How Careless So Sad
That The Delivery Is Not Careful, Very Disappointed They Need To Evaluate Their System :(

I was experiencing a frustrating day shopping for Spring decorations and decided at last moment to see what MICHAELS had to offer. Jean at the Onalaska, WI store went above and beyond my expectations with her excellent customer service. I am very happy with my purchase and will not hesitate to visit MICHAELS at a future date. Thank you Jean!

Aug. 10,2023. In the custom framing section, served by Jenna. She was super helpful with our framing of an 8×10. Very happy with the customer service at the Bedford Commons store in Nova Scotia

So... how much sense does this make? I go to Michael's to buy a frame for DIY project... I find one for $159.00... PERFECT! I buy it and go home and complete the project... and last but not least, I hang the frame on the wall. My wife begins searching the internet and sees the same exact frame at Michaels for $119.00 (On-line purchase... in store pick up only) Hmmmm I call Michael's and explain to them of the their $119.00 ad on- line for this frame I joust bought... I ask if I can get a price adjustment since I already installed my piece in the frame. They say "Sorry" we can't do that... the price is for on-line only and you must pick up in the store (Basically, they won't ship it). Hmmmm soooo let me get this straight... I have to remove my item out of the frame, retrieve the packaging from the garbage, drive over to Michael's to return a now used frame, and repurchase on-line to get a $40.00 credit? I guess Michael's would rather scrap the used frame for a new one? All for $40.00? Are you kidding me? Does any CEO of Michaels's read these reviews? How much sense does any of this make? Do you want to save money? I can see if it's an online purchase and it ships to your house... but you have to go to the freaking store to pick up! How about splitting the sale between online and in-store and save the consumer from a bunch of... and I'll be nice... running around! Ok... now I feel better...