Middletown Honda

I bought a 2nd key fob online because they are less expensive than buying from the dealer. However, you need to have key synced to the car by the dealer. I brought the car to Middletown Honda to do that. They told me that they could not sync the key because it was not an OEM (original equipment manufacturer) key fob. That is not true as I learned. But they had an OEM key fob in stock to sell to me at a cost of nearly $100. The one I bought online was $40. They tried to sync the OEM key and they could not get it to work. They then told me that the problem was in the "immobilizer"in the steering column. That part was $130 or so plus labor of another $150 to install. And they could not guarantee that that would solve the problem. So, I am now looking at a bill of $280 + the new fob of $100 for a total of $380 with no guaranteed soluton. I opted to stop the work at that point and leave things as they were. But I was now stuck with their key fob that didn't work because they had already cut the key and a $200 bill for the key fob and their labor.

They then had the nerve to send me a survey which I completed and complained about the mistakes. I would have been satisfied if they took their fob back and did not charge me for it (I would have paid their labor charge.). I would have been slightly less dissatisfied if they had given me a coupon off for future service. Instead, I got no reply to the survey from anyone at Middletown Honda and I am stuck with a useless key fob. I will NEVER take any car I have to these guys again.