Miles Kimball

I ordered 6 items Dec 3, including Christmas cards. One items is back-ordered til 18 Dec and the whole order is being held til then... including my Christmas cards. Not a good company to deal with any more. Definitely won't be seeing my name in their shipping department any more.

I ordered a personalized ornament as a gift I never received it they never notified me that it was out of stock I had to do a ton of research to figure out why I never got it! Really annoying trying to order it over the phone to begin with had to speak with someone from another country who just kept trying to sell me other items, very sad years ago my mom use to order from this catalog every year and we loved it! Never again I'll shop elsewhere from now on. I wish I had proof of purchase but they never sent my item and no offer to send it when it came back in stock which I would've gladly accepted.

I planned on ordering from this company after I received a catalog in the mail. I attempted to order a couple things online, including a clearance item, but once I entered the source code to make monthly payments the clearance price was jacked to full price. Pretty shady if you ask me.

I placed an order on 6/2 for a birthday on 6/12, called them on 6/6 to find out if the item was being shipped, Cedric kept telling me the shipment was ready, it would be shipped "as soon as possible" "ready to ship out" but never gave me a date. I called on 6/10 and again I spoke to Cedric and told him to cancel the order and refund my money and give me a cancellation confirmation number. He gave me my order number and said this was my cancellation. I am on hold as we speak to talk to someone. They're really the worse online company.

Do not buy the train set or pet bed. It's a joke. Train set doesn't stay together... the tracks don't lock. Pet bed is worth $1 not what they charge. Products are cheaply made and should issue refunds.

I ordered personalized bowls 11/26 for Christmas. Up until 2 days ago they were on order. I looked today and they are cancelled because out of stock. I got a good sale on them and I think that's why they were cancelled. Over the years I have ordered quite a bit from here, never any problems. They have lost a good customer.

The title says it all. I had to argue with a customer service rep for 20 minutes to get a 10.00 refund for expedited shipping that I did not receive. He told me the company's website was "inaccurate". The expedited shipping option was not available. Yet he repeated refuse to give me a refund. When I finally asked for a manager, he said he would give me a "one time courtesy refund" and provide the refund. I will never do business with them again. Stay away.

I ordered some stickers. Literally stickers. For envelopes. I put the order in last Saturday. I just tried to track it. Nothing yet- don't even bother with this site! They will take foreverrrrrrr. The whole 3-8 days is a lie. I mean. How long can it take to ship out some stickers! I'd give this company a 0 if I could.

No surprise to me that Miles Kimball has a litany of bad reviews. I ordered some yucca seedlings, not available at my local nursery, and they arrived after many weeks as nonviable plants. In plain words, dried out and dead. I made several requests for a refund, or at least a resubmission, in which the MK staff spent far more time and resources rebuffing my requests than it would've taken to simply make a refund. Really bad business practice. Stay away from this place.

What a waste of my time! I got a catalog in the mail with a Customer Number & Source Code. Wouldn't it make sense if this were the very first info you input before ordering? Nope! Not with Miles Kimball! They make you waste your time going through the catalog, looking at products, carefully personalizing, etc, then it's time to pay. There is NOWHERE to put this info. Pay with credit card or PayPal only. I emailed customer service. They were no help. They want me to call in. I'm not placing orders for personalization by phone. You lost a customer before you even had one, Miles Kimball! Too bad for you. I'll find similar products elsewhere. Buh-Bye!

I ordered a product on Dec. 19 and paid for 2 day shipping. It is now Dec. 28 and I have yet to receive my order. My 2 day shipping fee was refunded after I sent the company at least 2 emails. I will never order from them again.

Miles Kimball catalog mailed me a $10 gift certificate. There was also an ad for soup spoons costing $9.99. After ordering this product I was shocked to see they had not honored the sale price. They raised the price of 8 spoons to $14.99. The gift certificate is a lie.Its a worthless piece of paper. I also received a bill for $4.69. Customer service would not honor their sales prices or gift certificates. I decided to pay the extra cost rather than go through the trouble of returning the spoons. It'd be about the same price. Any further catalogs will be thrown in the trash without me looking at it. Christine G.

We have been trying to pay the balance of our account since December and with no one capable of doing it. I got a confirmation number, and we received a new notice today. What is the problem!. We will not pay another $9.95. Fix it or we will have to contact our attorney.

I have ordered from this company before with no real issues. This to. E I was so disappointed I doubt I will ever order from here again. I called to say I didn't receive my order, the representative was so rude she the tone of her voice was accusing. I was shocked... no I'll never shop this site again

Everything i ordered on one order was not good quality. Sock helper broke at the weld site after one week of use. Microwave bacon cooker not deep enough and bacon is in the grease while its cooking and splatters all over the microwave. The plastic head of the pins to hold down the arm protectors on both recliners were breaking off after one week. Valuable lesson learned. Always reads reviews before ordering from any company.

This company has their own website, but also sells on Amazon. I placed an order thru Amazon and a day later received a pop up for the same item directly thru their website. To my surprise the exact same item they sold me third party thru Amazon I could purchase directly thru their website for less than half. I contacted Miles Kimball asking to cancel the order placed third party thru Amazon so I could reorder direct and of course was told it had already shipped. I was told to refuse delivery of it and I would get a refund when they received the item back at their warehouse. I could then place the order thru them directly. I explained this was a gift and it seemed tacky to ask the recipient to refuse the package and then have another sent. Not to mention this was a lot of extra shipping for Miles Kimball to flip the bill for. I asked for a refund of the difference to avoid all that hassle and extra cost. I was denied. Beware of buying from this company.

I ordered an ornament weeks ago. Received it. It was nice. Then I look at my credit card statement, and I have a charge for a "miles rewards charge" that I never knew anything about, weeks after the ornament charge. What the hell.

I ordered 2 sets of solar lights they charged me $31.77 got their money never got my lights then they told me they were out of stock and never charge until shipped i never got them then somehow without my knowledge they started charging me $14.95 a month for vip rewards I didn't sign up for not buying from them again.

I made a purchase from the Miles Kimball website and clicked the box for "free Shipping". I received a $12.97 fee on my credit card from "freeshipping.com". I called them and was told that "i signed up for it on the Miles Kimball website. I told them I didn't and they said I would be refunded the money.

I ordered 2 simple Santa Letters for my grandkids on 11/28, In a confirmation email it gives a status, & tracking. Mine says "shipped" over 2wks passed, was told by CS, Santa letters are mailed in batches, and mine hasn't even left the building! WTF? I was told it was "Shipped", never will I do a simple order from them again when there are numerous companies out there that make sure Santa letters are on time! And will give truthful shipping status!

Zero stars. Do not purchase anything and definitely do not give them any credit or debit card information. These people are sociopathic, and they are just plain terrible and running a business. They must have attended the Charles Ponzi School of Business.

Payed Miles Kimball through their payment plan. The first payment was declined even though the funds were in my account. I gave them the credit card number, again and the payment went through, the following month I payed again, on time, and the payment was declined once again. The money was there to make the payment. Both times I was charged a late fee, Called them and told them I will pay off the balance, and will never order from them again. What a seedy way to make extra money. Wonder how many other people they do this to?

I placed an order and pay $9.58 for 3 days delivery service. I did not received my order. I contacted customer service and they did not resolve the issue. They did not want to return my money back. I have sent several emails to the business...
Please do not waist your money and time with this company.