MINDBODY

I have wasted so much of my time on this and we have yet to actually set up an account.
Personal matters have taken precedence, the company refuses to void a 10 day old contract. GREEDY USELESS UNETHICAL business

Awful app. It does not work on androids. Contains empty links including Help. Whenever they "update" the app androids stop working for months at a time in spite of requests and complaints

Signed up! Excited to get started. I was outsourced to a trainer in Australia who I could barely understand. They could never get appnts scheduled properly because apparently they could not figure out time zones. I was getting calls for training at 11:00pm when I was in bed. Multiple appointments cancelled. I never even got started and they already started charging me 300.00 dollars a threatened to keep charging me even when I told them I was canceling. Horrible company! I had to put a stop on them from pulling money out of my account from the bank!

It's such a shame - as the software has amazing capabilities BUT they have the WORST SERVICE EVER & EVERYONE that uses them know this PLUS their merchant fees - they try to let you know they're low & they're HIGHER THAN ANYONE ELSE around. My friend uses square & we compared & my Mindbody fees were $3000 to their $1000 - THREE TIMES MORE. I CANNOT wait to get off Mindbody. They NEVER answer their phones & give wait times of 5 hrs UP TO 5 DAYS - NO JOKE - even though it is a joke AND their answering machine initially says "committed to amazing customer service" - THEY NEED A BUSINESS COACH & TOTAL REVAMPING OR FOR SURE THEY WILL NOT BE AROUND MUCH LONGER :(

They used to be good 8 years ago, but now its terrible a call wait is 30 or 20 minutes, they always have excuses for any problem or question overall terrible and overpriced.

Stay away from this company they take your money and service is horrible. Wait time on the phone is disgusting and when you get someone the hang up like they don't want to deal with it.

I have been using mindbody as an employee for years at various different jobs. My current job as a manager of a private gym has required me to call Mindbody for assistance several times for several different reasons.

I have NEVER received better assistance than Amalia just gave me. Not only did she take her time to actually understand the issues I was experiencing, but she answered every single question I had about why it occurred and how to prevent it from happening again. She went above and beyond by finding SEVERAL solutions, not just the easiest or most obvious.

She clearly has an incredible understanding of the program and is very confident discussing it with me as the client. I'm seriously stunned. I've been working in the customer service world for almost 8 years and this was the most impressive interaction I've had with an agent ever.

Amalia, if you read this, thank you again for being so incredibly helpful and kind. These issues were things that were brushed aside or ignored by other agents so your help has been such a relief. I only hope to have you as my agent the next time an issue arises.

Upon cancelling my MINDBODY business account I found out that they have been authorised refunds to fake credit cards (during a global pandemic when no businesses are operating here in the UK) for purchases that were not even legitimate or paid for purchasing. This then triggered a number of charge back fees from the payment processing company Paysafe, which they kept from me until 2 days' before my account was closed, to make it tricky if I wanted to try and investigate the extent of fraud going on. Definitely avoid, and if you haven't already, run reports in your payment processing software for charges as they do a good job of keeping all this under your radar as long as possible. I guess it is in their interest to do this, but really no regard for their customers - evident in their fob off emails and lack of return phone calls they state they will make once they have a chance to find out more info (never!). Pic of one of my fake new clients who made a purchase (doesn't show in MB), got a refund and generated one of many chargeback fees.

I am a user of the MINDBODY app, and I think it is absolutely horrible. I don't know how they sell this to businesses because it only makes the customer frustrated with the business because of the MINDBODY app they need to invest in better technology to getting a better product and stop selling this product.
It's unfair to the small businesses that they are selling to

When I started with Mind Body, I was totally impressed with them. It cost me $75/month and it had great features and their staff really helped me get everything set up. HOWEVER... in the past 2 years, they continued to increase costs while reducing functionality and they did not Grandfather in any of their original clients in at the lower prices.

So now, I would have to pay $195 for the same functionality I had at $75/month. OR... Pay $125/month for SUBSTANTIALLY less functionality. I think they feel they can do this because most people don't want to go through the hassle of switching their software.

They are a total rip off now. They care nothing about their customers and only care about profits. It sickens me to see how companies like MINDBODY just screw over small businesses and care nothing about client relations. There is no doubt in my mind that this philosophy will come around and have a negative impact on their bottom line over time.

I just switched over to Vagaro, and I will only be paying $60/month. It was a pain to switch over - I'm not gonna lie, but it will be well worth it for my small business. They don't offer all of the same functionality, but they do offer some great things that MINDBODY doesn't so in my opinion it's a even switch over.

I've been a client for 7 years At mindbody. For the last two months I have sent in excess of 10 emails and phone calls to speak to a manager to correct the billing error and not one has been returned. I have been overcharged by $400 and can't talk to anyone to correct it. I have been trying to pay the correct amount but they won't reduce it without speaking to a manager. I keep escalating and no one calls. Now they have threatened to cut off my site if I don't pay in full. All automated of course, never a live person so I can explain what is happening.

They keep over charging me month after month for a service called Bowtie that I cancelled months ago (March 17 to be exact with my account manager who explained one month of notice was required but due to covid that one month billing would be waived).

I have called customer service who tell me to call my account manager Rebecca who won't return any calls or emails. She recently replaced my old account manager Adam who was the person who told me the billing had been removed from my profile. I tried Rebecca's manager Michael Underwood and he too doesn't reply with email or phone.

It's theft to charge me double every month and to allow me no way to correct it and if I don't pay In full they delete my site and access to my entire business. I'm beyond upset and disappointed in this company's management.

Impossible to do a review in this app. There were no good instructions on how to do a review in the app. The only thing you can do is find businesses and sign up for businesses.

Both my hot yoga studio and my massage therapy clinic use this mindbodyonline, which is a horrible experience. If you forget your password, good luck receiving the reset email. Tried multiple times to get a link to log into my massage clinic UI. I finally had to send an email to the clinic & they reset my password. Two days later I found I was not only logged OUT of my hot yoga app, the new password as reset by my massage therapy clinic DOESN'T work aaaand (SHOCKINGLY) yet AGAIN I've requested a link at the "forgot your password" link MULTIPLE TIMES with ZERO success. So is the moral of the story that I can only use ONE of my preferred wellness companies because this app can't handle bifurcating the platforms for its various customers?

If you haven't already been tricked into a plan with them, RUN! Once you are on their platform, they make it almost impossible to leave without losing all your clients information. Lets say you don't want to leave but have an issue, I hope you are an IT genius, because it typically takes over a week to resolve any issues, if at all. Their system was charging clients multiple times, but the charges wouldn't go through, ending up with hundreds of dollars living in purgatory from my clients banks. Imagine telling your clients you are sorry one month, and then it happens again. I waited over an hour to get a hold of someone (who was actually very nice... once I was finally on the phone). They said they resolved the issue, but then it happened again. When I had to contact them for the third time about when I would see resolution, they told me that "open cases don't have deadlines, and they would fix it when they could". NEVER IN MY LIFE would I imagine treating a customer like that. Their rates are astronomical, and you cant do anything with their basic membership. Once you are in the system they make "updates" and start charging you for things that were once included in your membership.

RUN AWAY FROM THEM. ZEN PLANNER, or any other company would be a better option.

Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.

Honestly, we've had nothing but problems E. G- clients not being able to book on, clients being added to classes without being asked for payment, classes not appearing, people jumping the waitlist, I could go on...

From our experience, they do not look after their customers. For example- during covid lockdown they provided no support. Even though the studios were forced to close we were still charged in full. When their app was down and none of our clients could book onto our classes we were still charged in full and we were told that "it will be fixed when its fixed- we can't provide a time scale for this issue.

Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems. It's as if nobody really knows what they are doing (theres no complaints department either). The only reason why we haven't moved onto another provider thus far is because it isn't possible to export all the client data (unless you pay an extortionate amount to upgrade first).

Another issue today means that we have now decided to bite the bullet to move to another company that respects their customers. Staying with MindBody has affected our business in many way therefore I DO NOT recommend this company and I know I'm not the only one.

Not worth the time it took to set up. It was a miserable experience from the beginning and if we weren't as far into the set up and so close to opening I would have changed our software choice.

Price creep, misrepresentation, and many many tech problems. We have spent tens of thousands of labor hours trying to get issues resolved. In the past 30 days, they have double-billed clients, migrated the software without prior notice which changed our settings to allow overlapping appointments, - we do massage therapy so that caused another disappointed client. Promo billing was delayed by 3 weeks, which held up over $800 in funds to us. Now the client believes we are double billing, then asked for a refund since she was not prepared for the late charge. Now clients are checking out and the payments for services and tips are disappearing. Every one of these problems cost me at least an hour to resolve this month. Now it looks like I will be hiring a forensic accountant and am considering a class action suit - this is beyond the pale! Great story in sales about all the features but they are not able to service what they sold. I have spoken with several other businesses in my networking groups who are still angry with MindBody for the time and money they wasted here. We pride ourselves on providing 5-star service and this is damaging our reputation in our community. Totally mad that we are now having our funds STOLEN and after a 35-minute call was informed I would get an email from them - they refuse to commit to calling me back. The tech reps are polite and apologize but that is not the issue. Over $500 in sales processed at our desk yesterday are just gone. The appointments look like they were correctly processed but the funds are missing. Not surprised their CEO stepped down recently. Based on my recent experience I am now wondering if he left to duck upcoming felony fraud charges! I strongly advise against partnering with these guys. They are tarnishing the reputation of the businesses they are supposed to be supporting.

Omg so I have been in business for 10 years and 2 years ago I decided to try MINDBODY I mean so many yoga studio use them right? Got to be good? Wrong what a waste if money, time and loss of clients to this terrible program. There base program works on a very old system so there always having to add new features to it and they need staff over the phone to try and help you set up basic systems because it's so out dated. 99% of the features they have added in the maze is unnecessary. The orange app is not useful at all in fact it advertises a lot of other styles of services and your competitors which actually can dangle the carrot and force them to try other studios which they do. It ended up cost $500 AUD a month ridiculous! I thought jumping on to this company I would grow unfortunately I didn't. People open your eyes there are so many better options out there. Research them. Oh now I get t sit back abc have a little laugh and happy I left MINDBODY before Zoom Live online started omg the horror stories... the programmers could not even get this right and the studio owners or teaches have to email the zoom link to every client on every class. What a waste of time no automation at all. I moved to punchpass $89 a month that's it and you guessed it all the same fetchers easier to use no need to contact phone support because it's uncomplicated and so easier to use. The clients love it too the zoom link is automated sinked to both punchpass, zoom and clients automatically emails. Enough said.

I really had a bad experience with mindbody software. They are charging a huge amount for just few features.

Our salon signed up with Mindbody in July of 2021. They have billed us on a monthly basis. It is now June of 2022 and we are still not able to use the system. We were given a point of contact for onboarding which to several weeks of communication. That person then left the company and no one informed us so we were sending emails and calling him for a couple of weeks with no response. Finally we got a hold of someone else at the company who told us that person was no longer with the company. They assigned us another person who informed us that much of the information we were given by the previous rep was incorrect so we would have to import a lot of the data ourselves vs. through migration which. This cost thousands in payroll hours in addition to the monthly fee we were being charged by them. Several times we contacted customer service and put on hold for hours and reps are not helpful at all and usually are not English speaking and very difficult to communicate with. At this point we have left countless messages for merchant services trying to purchase a POS system so that we can use the system. Merchant Services never answers the calls or returns messages. WE have contacting TY who is our "point of contact" as well as his manager and they say they can not held and we have to go through merchant services who does not return calls. We asked them to see if they could contact merchant services internally but they said they can not. THIS HAS BEEN A TERRIBLE EXPERIENCE AND EXTREMELY COSTLY AND FRUSTRATING. We will likely have no choice but to cancel the service

Dropping paid customers, changing things constantly, dropping classes of our schedule. Difficulty signing in and tracking classes. Need I say more.

The problems just got worse and worse...

1. Clients who booked online had their payments rejected.

2. Some were charged twice.

3. Some were booked and then cancelled, then when they tried again, the class was fully booked.

4. Then a whole days worth of payments were then voided, over £600 on our 2nd day of trading... gone!

But, all the clients had the payment taken out of their accounts, so we had to ask them to show evidence as our Mindbody software was showing that the payment was voided. It made us look so amateur and clueless.

5. The widgets on the App don't work and the calendar disappears, then the link doesn't work. All the time I am paying my website designer to try to figure this out and no one in technical team is available to talk to him. Despite cries for help and emails to Ross.

6. Our card machine (£199) didn't work. We spent over four hours the day before our launch attempting to talk to a technical team that eventually got it working... for 2 hours and then the next day it didn't work again.

So clients can't pay online as it doesn't work, and they can't may at our health hub... as the card machine doesn't work... so they have to pay by cash... who pays by cash and what kind of modern day company demands cash as their online software doesn't work and their card machine doesn't work?... it makes us... sorry, Mindbody made us look like an absolute joke.

7. Instructors haven't been able to log on

8. We haven't had our payments through to our bank and those that they are showing are in $ not in £. Why can't they use the currency of the country that the user is base in?

9. Clients are calling, emailing and coming in complaining that the system doesn't work and many have given up as they can't trust a system that doesn't work and therefore the company, as in us, isn't safe or professional enough to use.

10. Mindbody software has lost us £1000s in lost revenue and hours spent paying staff to try and rectify the problems that Mindbody have created and are not fixing.

I can't express how frustrating and inadequate MB have been from start to now. Even when you want to contact them they don't have an email. You have to fill out a long form and enter your Locator ID... what is this? And where do I find it?

I had to wait till my complaint reached someone who set up our card machine to contact me to explain what the "Site ID/Locator" was and where to find it, and only then can you actually send an email to MB... no end of frustration on how hard it is to get any help.