MINDBODY

I have just signed up for a class with a company using Mind Body. It was without doubt the worst on line customer experience I have ever experienced. 4 emails and a phone call were required to successfully register and book a class. Don't just focus on how it is for you. Remember most customers won't persevere through this sort of experience - I really wanted this class but would have gone elsewhere if it had been available any other route.

Our gym uses Mindbody to schedule classes/let clients register for classes. I've been using the software for over a year and have never had a positive experience with customer service. I'm usually put on hold for 45+ minutes and then told they simply cannot fix the problem. Recently all of our clients were unable to login to their accounts or book classes due to a bug and we lost a lot of business, and Mindbody was unable to identify or fix the problem. Words cannot describe how frustrating is it to work with their customer service. Save your time, money, and sanity, do not use Mindbody.

Terrible customer service, constant malfunctions across every part of the program, causing small businesses constant lapses in sales. When you call for technical support one out of every five times you will end up teaching the support representative how to do their job, rather than receive help yourself. They never compensate for their lack of functioning service. Truly awful to work with a company such as this during such an awful year for small business in general.

After 2 phone calls I agreed to sign up for a trial 3 months.
I run my own business, and I teach in 8 different venues in London and Kent, so I am not working from one location.
I had reservations about this when considering joining up, but was assured that it would be okay. By the second phone call, and having again been assured that MindBody would work for me, in spite of teaching in various locations, I agreed to try it out.
This was misinformation. It does NOT work for me, and they cannot accommodate more that one location without charging extra for the other locations.
I wasted a lot of time and effort on this, and at the end of the day feel slightly swindled.
They were mildly apologetic, with a great number of Americanisms thrown in about 'sharing' my experience with their employees, etc.

This has a lot of bells and whistles. Fancy for sure; would be great for a club. However, if you are truly a small business think long and hard before committing to mindbody. The price for taking recurring gym memberships QUADRUPLED in the four years I used them. When I decided it was not sustainable, it cost me hundreds of dollars to get the stored credit card info out of their server. When I got it it was only half of the information. When I called to ask about the missing people, and about the data itself I was told that when I agree to have that set of reports run I also agree to cut all ties with mindbody including access to their support. So think long and hard because while it is pretty and fancy and does lots of cool stuff, it's pretty ugly on the other side.

10 years I was with this company. I had a conversation with a tech about options as their service was becoming increasingly expensive and not a good fit with my studio. They assured me there would be no problem with checking out other software and not to worry I could extend my subscription at any time. Today after 6 hours on hold I was able to retrieve my sales and payroll info for 2019. Totally unnecessary stress place on a client of 10 years. How is this in line with our wellness industry? Parasites. Avoid if at all possible.

They refused to downgrade our account or offer a refund after 5 months of pleading with our account manager and customer service reps. Only when denying my refund request did they give me the information I needed. They denied my request because of 1 email we didn't respond to, in spite of the 12 phone calls and countless hours trying to save money to save our studio. That was how we were treated to stay a client. Absolutely the worst.

I have never been so disappointed by a product and now I'm trapped in a year-long contract. User interface is atrocious, customer service is mostly non-existent, and everything is completely disorganized.

Despite being a loyal member for 2 years Mindbody offered no flexibility during COVID - 1 month free, nothing more. They charge a significant amount for very limited and buggy software, claiming that it costs them $50/month just to store your data. Better systems exist for a better price.

Additionally, my Account Manager Austin would harass my phone whenever they had a deal or needed something from me but did not respond to a single request for help. I run a few classes and manage my private clients on Mindbody and chose the software to appear professional. When you consider the number of fees charged its absolutely not worth it. If you're a small business/studio/personal trainer don't use Mindbody, it will eat up all of your margins and isn't built for smaller clients.

We had to put our site on freeze for a couple of months during Covid19 and after asking the reinstate the site they wanted to charge us a higher premium. I was fighting for 11 days and tomorrow is the first day we could open our gym but we can't as they hold us hostage. We could not call clients to take bookings nor schedule any classes. The whole platform is clumsy anyway but if you want to leave all together they make you pay a leaving fee of $500.
I am so pissed off. I would never write a bad review but this really got to me and people should know about it.
If it would be my business, I would fall over myself to do the right thing for my customers but they literally stabbed us.
Find a better solution for your business.
Best wishes

Have you ever watched a company get worse every year well this has been Mind Body. I have been with them for 15 plus years I'm switching finally because it has just been beyond painful. The process to get my information has been awful!

I am simply trying to change my email and name associated with my mind-body account so that I can login and use the app for the yoga studios where I practice.

We have been trying to resolve this issue now for over three weeks. The mind-body people are no help whatsoever.

I actually had one person tell me she couldn't help me any further because her shift was ending and that she would be happy to put me back on hold to wait for another representative.

When I asked to speak to a supervisor, she indicated that there was no supervisor that would be willing to talk to me.

This is absolutely ridiculous.

I would've given them a "no star"rating. But you can't submit this review without at least giving one star.

Mindbody never took my account out of onboarding. I was charged for a entire year plus 30 days even after I let them know I wanted to cancel many times. I was being charged for services which were never provided. They would not let any appointments be booked as they needed to release the account into an open status which they never did yet felt they should continue charging me. If an account is not open for business how can you continue to charge the end user?

All in all, it's an overpriced website, and when you try to cancel either you can't or they will bill you for another month as per their terms and conditions as stated in their fine print. Beware of this company and stay far away.

This review is as a consumer, not as a small gym or studio owner.

I don't know that I have ever had a smooth buying experience with MindBodyOnline. I was reminded of this just now, trying to purchase a day pass for a workout studio in Washington DC. I could not seem to get access to the system, despite several password resets and even creating a new account with an alternative email.

I don't understand why they can't have a smooth purchase experience that lets you buy whatever pass or subscription you want. Business owners beware: this software probably causes a lot of would be attendees to abandon their attempt to purchase from your business.

Mindbody is an overcharging gimmick. Signing with them is the same as signing your life away. MB is figuratively a Toyota Corolla priced that of a Maserati. Scrutinize their cancellation policy before you buy because it seems you're basically stuck with them FOR LIFE.

Just a little over 3 weeks ago, I tried to cancel in writing and email (per the fine print of their Ts & Cs) after I found a better and cheaper CRM, Booking, payment, etc. all-in-one service for SMEs, but Mindbody's response is that they're "... experiencing a high volume of emails. Thank you for your patience!" No word in response to snail mail.

They just charged me for the new month, which shouldn't be since I sent in my request to cancel nearly a month ago.

Their tactic is to NEVER respond to your cancellation request so that you're charged indefinitely. Hopefully I'll be done and through with Mindbody before I die of old age. *sigh*

I am a user of the MINDBODY app, and I think it is absolutely horrible. I don't know how they sell this to businesses because it only makes the customer frustrated with the business because of the MINDBODY app they need to invest in better technology to getting a better product and stop selling this product.
It's unfair to the small businesses that they are selling to

1. This app does not recognize my password and makes me change it every time i use it
2. Changed the password, tried to sign in with the 4th new password in a month (see above) and received a message to try again multiple times, so I can't screenshot proof of purchase
3. I received the link to join the class i signed up for and received an error message that i had to sign up for it which i had and got the confirmation email and following link.
4. I have a paid membership to the studio (charges are on my bank statement) but Mindbody is asking me to purchase a package to access anything
AND 5. No way to contact them to get help because they require a site code to continue the email form? Wtf is that?

WHY is this such a gigantically huge horror story app?