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Mint

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Overview

Mint has a rating of 2.7 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mint most frequently mention customer service problems. Mint ranks 268th among Personal Finance sites.

  • Service
    11
  • Value
    9
  • Returns
    4
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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How would you rate Mint?
Top Positive Review

“This was one of my favorite finance sites before since...”

Bobby K.
10/7/09

This was one of my favorite finance sites before since the software was essentially free. Now that intuit owns them I'm betting it will even be better though they will push you towards buying quicken at some point.

Top Critical Review

“Mint mobile is rubbish”

Fernanda Loureiro L.
1/4/24

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Reviews (65)

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Reviews that mention popular keywords

credit cards (6) 3 years (4) bank account (8)
Thumbnail of user fernandaloureirod
2 reviews
0 helpful votes
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January 4th, 2024

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Products used:
Mint mobile is rubbish, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck with no service and angry everywhere you go.

Service
Value
Returns
Quality
Thumbnail of user willhurtinc
25 reviews
26 helpful votes
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December 23rd, 2023

I've had mint mobile now for 6 months. And the moment you use more than 40 GB on the unlimited plan you are seriously throttled down. I thought unlimited men a certain definition. Apparently mint mobile has a different definition of unlimited. You will not have phone service early in the morning when everybody is using it. You will not have phone service around 5:00 p.m. to 7:00 p.m. when everybody's using it. You will not have phone service from 10:00 p.m. till midnight when everybody's going to bed and using it. Mint mobile uses T-Mobile and the priority for T-Mobile is their customers.

Service
Value
Returns
Quality
Thumbnail of user helenm123
95 reviews
171 helpful votes
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September 29th, 2018

I can't recommend this app because it displays only 1 credit score from 1 credit bureau, persistently tracks payments and debits in one's account up to a point but does not keep accurate records of which bank account and which card, in the case of multiple cards and accounts. On occasion, they also display unsolicited offers for loans and supposedly "free" money which likely are scams or lead to trouble. I would use Personal Capital instead though they do not have an app, they have a resident financial advisor who helps with retirement planning and investment decisions. Intuit owns and collects information using the Mint website and app, so Intuit could assert nearly anything to the IRS using the collected data. Be careful.

Tip for consumers:
Block access to apps from your logged in webpage in the bank website after using and removing this app from your phone.

Service
Quality
Thumbnail of user donh439
1 review
1 helpful vote
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January 25th, 2021

I was very happy with Mint until I decided to close it. In terms of usability, this site was clearly designed to make it difficult to close one's account. I ran into problems immediately. After two hours they sent me an email that I needed to reset my java script. I did that. I am currently into hour 3 just trying to close my account. Their process is the opposite of customer friendly.

Service
Value
Thumbnail of user bobbyk
83 reviews
373 helpful votes
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October 7th, 2009

This was one of my favorite finance sites before since the software was essentially free. Now that intuit owns them I'm betting it will even be better though they will push you towards buying quicken at some point.

Thumbnail of user tuckerm3
1 review
2 helpful votes
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April 9th, 2019

We got Mint because we recently retired and want to track our expenses. Unfortunately, Mint's reports duplicated a lot of transactions, especially from Visa cards issued by Chase bank. Consequently, Mint told us for the better part of a year we were spending a lot more than we actually were. It was scary.
Mint's only support is via chat with semi-literate people using fake names in heaven knows what country. All they are interested in doing is making excuses. They have no desire to learn what's wrong with the system or fix it. There are ways to fix the errors, but Mint is so buggy that this takes a long time, especially if you have let the mess build up for a while. Reluctantly, we're going to have to go back to Excel to track our expenses.

Tip for consumers:
Don't

Products used:
Mint

Service
Value
Quality
Thumbnail of user jennye3
19 reviews
20 helpful votes
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December 4th, 2013

I love using this software it tells me all my bank account balances on one screen and shows me daily and weekly expenses broken down into categories automatically such as bars and night clubs, restaurants, gas, etc.

Thumbnail of user michaels1884
1 review
3 helpful votes
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November 24th, 2018

Mint.com seemed to be the answer to my prayers. Simple to use, automatically updates and connects with my checking, credit card accounts. Nine days ago I noticed none of my Citi credit card activity was being reported. I went to Customer Service, available only by Chat. Yesterday I was told "Connectivity for Citibank accounts in Mint is temporarily unavailable at this time. We expect connectivity to be restored soon, please check back again later." Chatted again today, got the same exact message. Looking online, this seems to be an ongoing recurring problem between Mint.com and Citi.

Thumbnail of user johnd554
1 review
4 helpful votes
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April 27th, 2016

They say that orders are process within 48 hours. Well 4 days later they still cannot tell me is item has or is going to be shipped. You if they only gave the impression to really want to help or be human this would be different. Instead I get sorry we will send it when we do. Uneducated and frankly un-human people working there. They really have the skill in customer service of a piece of furniture. $#*! a common criminal would have more education and customer service skills.

Thumbnail of user elizabethe75
1 review
2 helpful votes
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February 12th, 2018

I am preparing to meet my accountant and noticed that transactions in 2 accounts are getting mixed together at Mint and I was told they cannot help me because they can only do 3 months back. I spent so much time sending screen shots of everything they ask for but they always come back and say it is too late. Am I supposed to delete each and every item and input manually in the other account! I might as well just use an excel file. I don't know if they know what they are doing. I used the app for 3 years and this is the first time it happened.

Thumbnail of user andrews143
1 review
5 helpful votes
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July 29th, 2015

I have multiple bank accounts, student loans, a mortgage, credit cards and investment accounts. Mint was great when I started 3 years ago (pre-Intuit). My main checking account with a mid-market bank in California has been disconnected for over a year. So any budgeting in Mint is out the window. The student loans have not updated for months - Mint says high-traffic volume is permitting them from accessing the data. Now it can't connect to my e-bay account and major credit card. I'm about to throw in the towel. I'm spending more time trying to fix connections than anything else, and without my main bank account connected, there's not much to look at.

Thumbnail of user brianb25
16 reviews
24 helpful votes
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October 27th, 2012

It was pretty cool for the first week I had it on my Android Tablet. However, I kept having to input my password and user name to keep it updated... but it didn't update. It has told me for the past 2 weeks that I haven't spent any money, when in the real world, I've spent like $1000. WTH? I was honestly kind of leary about using this site and giving them my bank login, but I haven't seen any odd transactions yet. I'm probably going to delete the app today.

Thumbnail of user ritak1
16 reviews
46 helpful votes
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October 16th, 2011

I personally Love mint, just like everyone else states its pretty much a one stop shop. You don't need to go anywhere else to review all your finances and it will actually break everything down for you. So you can actually see where your money is going.
I only see one issue with this site is that you keep all your finances in one place you are completely rely on this site to protect all your personal information. I wish i knew what steps they take to actually protect it. Especially since lately even the government sites are being easily hacked into. You must wonder if someone wanted to steel all this data one day and you provided mint with all your account information and passwords what sort of damage can those hackers make.

Thumbnail of user dehilam
3 reviews
15 helpful votes
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May 28th, 2011

Mint.com is the perfect example of a brilliant website that sold out to a giant corporation and turned to crap. This website has the ability to securely and automatically update all of your financial information (based on information you provide) and then gives a one stop snapshot of your finances, including all bank accounts, investments, loans etc. The problem is that since being bought out by Intuit/Quicken, the site is now full of glitches and their customer service/technical support is non-existent. It's like the worst Beta site ever, except there are no programmers standing by to sort out the glitches for the final release. It already is the final release. Don't waste your time with this one.

Thumbnail of user rubenm62
1 review
5 helpful votes
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July 21st, 2017

This company is horrible at deleting data. I have been assured all of my data was removed and i would no longer receive emails but have continued to receive emails, and even though i deleted my account three times and had tech support delete it twice, my account still somehow exists. I would highly recommend not signing up for this service at all unless you expect to be a life long user. I personally do not trust them to handle data any more.

Thumbnail of user julieg9
4 reviews
6 helpful votes
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November 14th, 2011

I love having all the account right there and being able to classify them right away or do a split. I like seeing everything on one screen. Its easy to set up, easy to change. I can see what my daughter is buying with my credit card.

Thumbnail of user tracyb553
3 reviews
3 helpful votes
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July 24th, 2020

I just tried switching to Mint from Quicken. I thought Quicken was bad when you need help. Mint is a nightmare. All I wanted was to enter a transaction that was older than 90 days. So far I have logged in 14 times, emptied my browser history, restarted my computer 4 times, and started a chat for help 4 times that kicks u out after 20 min. It's been 2 hours and all they do is blame your computer, browser, ect.

Thumbnail of user kimberlye10
2 reviews
4 helpful votes
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November 27th, 2015

Once I found the services were connected, I tried to use one password for all the accounts. It never worked despite I reset the password many times. I have, since then, not been able to even use Mint, Intuit, or Turbo tax. Jest cannot get it.
Very frustrated.

Thumbnail of user krisj104
1 review
1 helpful vote
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March 25th, 2022

If you use mint, pray you never have to change your phone number. After changing mine, I got locked out of my account. Despite multiple submissions of requests to have my phone number changed, I only wasted hours of my time getting bounced back and forth between mint support chat and TurboTax phone support with no resolution. So now I have lost over two years of budgeting trends and have to start from scratch. If you're looking for alternatives, I'm switching to MoneyDance.

Tip for consumers:
Just don't.

Service
Value
Quality
Thumbnail of user afgg
1 review
4 helpful votes
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October 3rd, 2011

Mint started off very good. It updated me when my accounts were low etc... then after I became good and comfortable with using Mint, my checking accounts were not updating properly on their site. Due to this inaccuracy I ended up overdrafting on one of my accounts thinking that I had funds available. Now I have to grapple with the bank to try to reverse the overdrat fees I have incurred. My fault for carelessly trusting Mint.Com and not checking the bank website as I should have! Now I am using google docs for budgeting :(. ...

Thumbnail of user miraget
1 review
3 helpful votes
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February 24th, 2017

Mint is useful to get an idea of all your accounts in one place and see your financial standing. The free credit score is a good perk, but is quite common.

So, you end up giving Intuit literally all the information that you don't even share with your closest friends. What do you get in return? Unfortunately little. It's little more than an organization software that a savvy person can do using excel. The "advice" etc. that it offers are actually sales pitches. It tries to categorize transactions for you, but doesn't learn quickly. You may correct the transaction category 5 times, and still it won't learn.

The budget tool is not useful to me at all... Somehow, it captures only a part of my spending and I will end up spending twice what I have budgeted for, and yet Mint keeps showing that I'm under budget.

Login issues are the worst with Mint / TurboTax / Intuit. They have no provision for linking accounts. If you use a different e-mail address in anyone of the associated software, it will prevent you from logging in anywhere else.

All-in-all, I think my life will be better off without Intuit.

Thumbnail of user sherim84
1 review
1 helpful vote
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October 15th, 2019

Although I love the interface of the application - it does not sync well with Chase. I have found that I need to refresh the account, which works about 1% of the time, or totally reset the account up by deleting and readding it.
The budgeting feature is awesome and I love it but if the accounts are not syncing properly, it skews the data in the budget.
As much as I would like to keep using this for my personal budget, I am going to look for something that can actually sync with ALL my accounts.

Thumbnail of user sg141
4 reviews
10 helpful votes
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August 27th, 2019

My husband and I have separate accounts, and when I tried to link the second one, it would not link. Contacted support. Apparently, since our separate accounts use the same financial institution and therefore the same URL login, even though our user names and passwords are different, Mint will not link the second account; only one instance of the URL login allowed! Note that both Quicken and Personal Capital allow more than one account to link from the same bank. Mint support suggested linking them at the bank... seriously? This completely negates the reason for having separate accounts in the first place, not to mention that our IRA accounts MUST be separate according to government regulations!
Unbelievable. It's apparent that the people developing this software have no real-world financial experience, nor have they talked with their users or done any usability studies.
Bottom line: You get what you pay for (I knew it was too good to be true).
Their advertisers should be aware that the married-couple-with-separate-accounts (a huge demographic, if our friends are any example) will not be reached through this advertising channel. Might want to look at advertising else ware.

Thumbnail of user ricks672
1 review
0 helpful votes
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April 28th, 2019

Mint is good for giving you a general idea of your monthly budget. Much of it's information is contradictory which makes me wonder were it gathers it's information from. But hey it's free!

Thumbnail of user sandyc14
2 reviews
4 helpful votes
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February 18th, 2018

The app is useful and user friendly. Integrates easily with a lot of platforms. However, no phone number to contact Customer Service and staff absolutely incompetent, I mean ABSOLUTELY.

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2.7
65 reviews
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