Missguided UK

I purchased the babe power perfume and it smells really nice I like the perfume however the design lets it down.
It's like a can bottle and every time you spray it
It gets stuck making it hard to use.as you can see in the video it gets stuck and it's abit annoying

I love shopping on Missguided.
Their prices are good, they often have deals going.
Delivery is often free (and very fast!)
Returns are free. Social Media team is excellent too.
CAN'T COMPLAIN. They're brilliant

I have bought from Missguided 3 times and so far, every shipment has been a positive process. I live in Singapore so shipping for me takes about 1 week to arrive and costs $20 (I usually don't care about the shipment time or returns because it is a hassle. I've had a package from Australia taking 2 months to arrive before). The reason why I return to shop here is the quality of the clothes. For the price, it is much cheaper than clothes sold in my country. They offer great styles and the quality is great.

Not particularly impressed with Missguided. I ordered the same top in two different sizes to try on. When I received them, one was indeed the correct item but the other a random pair of jeans (!?). The top I did receive ended up being too big for me, and with no smaller size to try on I had to send everything back.

Certainly wasn't going to try and re-order.

Fortunately, the refund went through fine.

You can find some gems on missguided. They have an app which you can track your purchases and returns.
Not all of their clothing is to my style but a good enough majority of it is. I love being able to see the whole outfit when browsing for clothes, like being able to see what shoes go well with the dress I want to buy.
The sales and discount codes appear often enough so you can usually get what you want at a better price.
They have a great range of sizes, styles and a good range of colours.
The delivery is quick, free with click and collect and you won't be overcharged for delivery to your home. The returns are free and easy, too. Just stick the provided returns label on the bag you were sent with your order and you're ready to go.

I catorgrize MissGuided in the same league as ASOS! They have found there feet in the online shopping world and in my opinion smashing it. The quality of clothing has enhanced since about 3 years ago when I first began to use them. The reason for this review is because ive ordered clothing from them outside the UK and they have always got to me when stated and in perfect condition and the communication is great on all platforms. I always recommend Missguided to my many friends.

Has a great selection of products, always has fab discounts! It's a perfect website for younger and the aging customers, I would highly recommend this site. The quality of the products is also bang on

I ordered a $28 dress that looks like it cost well over $100. The express shipping was only $6 I got it in 2days in NY from the U. K. And I must say, the dress is good quality, the material looks and feels expensive. It fits me like a glove. I will be ordering again from them.

It was my first time ordering from Missguided. I ordered a longline sleeveless blazer for work. I'm in Singapore and OMG! The shipping charges were so expensive. Anyways, it didn't matter to me that much cos I like the blazer and when I received the item, I didn't quite like the way the blazer was made. When I tried it on, the blazer just looked puffy. I had to send it to the tailor and get them to sew on certain areas of the blazer in order to make it flat. I'm happy now but of cos, I had to fork out more money for perfection. Will I order from Missguided again? Hmm... maybe...

Not happy, The refund and cancellation team were misleading when saying they WILL refund me £40 due to inconvenience and only refunded £25, then when they failed to answer my question ended the Live chat, rude

I am very disappointed in Missguided's customer service and how they've treated me in the last few months!

I Placed an order
Wasn't pleased with some items so returned them
Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time.

Still didn't hear back so i contacted them.
They refused to give me back my money but offered a credit note.

I accepted it as i would lose my money otherwise, but the code was useless!
It wouldn't work!

Messaged them severally, they all use the same troubleshooting process like robots!

Even after telling the next rep that the previous rep had me do the same thing!

And the funniest thing, their response was always, it's working on our end so it should be fine at your end. Really? Missguided, really? And you call that customer service? It's November now, i'm still £60 short and have no items to show for it.

Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body

Clothing is good for the price. I bought a cheap bomber jacket and I am happy for the price that I paid. If I want a cheap trendy item that I will only wear for one season I would shop there.

I am a first time buyer. I spent $158.00 in an attempt to prepare for the Summer. All of the dresses looked the same when I received them. The material was thin and the information and the photos on the website are misleading and untrue. The sizes aren't accurate as well. This is immoral in my opinion. In addition to not being satisfied with the quality of the dresses, their return and contact information is the worst ever. The return policy is misleading. They provide a barcode instead of a physical store address and a tracking number that was not included in the package, I had to purchase it to attach to the package to return.

After I sent package back through USPS as stated in their policy, there was no communication for several weeks. Finally, I tried to contact them and noticed there was no information on how to connect.
After I resolved that issue and contacted them, they asked for a proof of purchase to refund my money which I immediately provided. Shortly after they received my information, I received a message stating they needed a copy of a Proof of Postage Receipt. The USPS does not issue them... The tracking # they provided has no activity.

The post office also attempted to track the package (No Activity) 2.5 weeks have passed. SMDH SCAMMERS:
Also they don't respond on their contact addresses.

Show less.

They say I make too many returns it may right too get a refund on in used clothes
If they do not fit or are not nice if sizes wear right I would not have too

They will not give you your refund. DO NOT BUY FROM THEM! J that aren't trustworthy at all, really disappointed and frustrated. I have no spent 30 dollar on nothing!

Great brand! High quality, great return policy, amazing designs. My absolute favorite! Waiting for a new sale to get more pieces...

I love to shop here! I can always depend on this missguided for quality clothing at a reasonable price!

Very disappointed with my last order. It's been a while since my last order on Missguided and maybe quality has changed. I bought one skirt and a supposed 'satin' dress. The skirt was too big (inaccurate sizes - I am EU36 and bought EU34) and also the quality was so cheap. It was only one layer of fabric and nothing else. Also the satin dress as described and as shown on the website, was made of a very cheap fabric material, for sure wasn't satin (don't know even what was it), it was see through and stretchy. I am obsessed with satin fabric and I am sure how it looks like. Both of the items I've purchased were on sale, however believe me even with the low prices it didn't worth the buy. The quality was so bad and cheap, that you can't wear them. It was so disappointing.It's just loss of money. I had Missguided on my fav online stores, however after such experience I will not buy from there ever again. The info and the photos on the website are misleading and untrue. This is immoral in my opinion. The products I bought are:
-Tall Mint Co Ord Double Split Mini Skirt
-Black Satin Puff Sleeve Ruched Mini Dress
I recommend not to buy them as there aren't as shown and as described on the website.
Furthermore, just fyi there is no review/feedback section on their website in order to review your purchases ( and now I understand why). Also they don't respond on their contact addresses.

I returned my clothes to this shop and I have not received a refund to this day! I do not recommend this store! Bad quality of clothes

The clothes great quality at awesome prices! I love this site! They always have 50-70% off seems like everyday!

I purchased about a month ago a bandeau top and a skirt form this site, as i have previously shopped with them before (and never had a problem before). Received my order within a couple of days, which was great. Then looking at my new purchases I noticed that the sizes of my items were two sizes smaller than what i originally bought! First instinct that came to my mind was, "I must have ordered the wrong sizes". Mainly because I was new to this European size chart they created on there site. So I checked my email, and then sourced out the order information. I noticed that i did order the right sizes for myself and that the company accidentally sent me the wrong sizes. I then emailed customer care and told them about the whole situation. Apparently "I ordered the sizes that were sent to me" I clearly took photos of the garments as well as a screen shot of there size chart and my order details to prove that the company sent me out the wrong order, and that the garments were two sizes smaller than what I ordered. Still received no apology at this stage. Instead the company sent me out a pdf file for a free postage return. So then I posted back the garments and was told that I would receive my full refund within 14 days. The weeks passed so I sent a email enquiring about my refund (as it was due to be refunded back into my bank account) and Ive been receiving emails stating " you will receive your full refund in 14 days" I then notified them that the 14 days have passed and why isn't my money back into my account?. They then stopped replying to me. I have sent so many emails to the company demanding my refund and that I have rights as a customer to receive back my money, I still haven't received my money back and I am shocked that such a well known company would deal with a situation so childish like this! Im so furious that they have just ignored this situation and think I'll just go away. This is ridicules and I feel that I have to complain online about them to get there attention. I wouldn't recommend the brand myself and would suggest others. Ive never had a problem with purchasing anything online but this is beyond a joke!

Avoid at all costs. Quite frankly it is not worth taking the risk paying money to this company. I made an order on Monday, paid next delivery, all very easy? So I had missed the cut off for next day delivery and my parcel would be delivered on Wednesday - Cant complain.

Wednesday goes. Apparently my parcel had been delayed so I was advised to allow 24 hours - questionable vague answer as to where my parcel was.

Thursday comes. Still no parcel or shipment update. I contacted Misguided on 3 separate occasions across the day, each time i was given a different excuse or simply told to wait " it will come today". First my parcel had "missed the delivery van" and then i was told that they didn't know why it had been delayed but i should still wait until 9pm in case it arrives.
When i questioned all of this and the excuses I was told to re-order my items, and when the other items arrived to return those - you can bet i would then also be charged to return the items. Question: Why would i send this company even more money when they clearly didn't value the custom the first time and have no care for their customers.

So Friday comes - still no parcel and no update to the tracking service. Now the next excuse comes- "the van broke down" (i thought my parcel had missed the van?). By this point i have contacted the company 4 times, i have come to expect the half hearted "customer services" from Misguided and the dismissive attitude of the staff is really starting to wear thin. "Its definitely on its way to you today and is due to be delivered".
So late afternoon, still no parcel, still no tracking update. I contact Misguided again, this time after explaining a 5th time that the tracker is no longer updating and I still have no parcel the customer service agent advises i am correct and she will chase this up with the courier and email me to let me know what they say.

Saturday - Still no email. Still no tracking update. Still no parcel. I contact Misguided again.

"As there hasn't been a scan since 7th and to get this sorted as quickly as possible, I'm going to request they return the original order to us. I can offer you a refund or a replacement order. Which would you prefer?"

A replacement order? I will never be ordering another item and will definitely be sure to recommend none of my friends or family do. Its taken 3 days to get some form of direction and they still cant give me an answer as to whats happened with my parcel. The service is quite clearly copied and pasted from a script with no care towards your individual issue. I asked to make a formal complaint - apparently this had been noted on my file but i'm sure that too will get lost like my parcel.