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  • MissyDress

MissyDress

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Overview

MissyDress has a rating of 3.3 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MissyDress most frequently mention online shop, custom size, and good quality. MissyDress ranks 545th among Dresses sites.

  • Service
    20
  • Value
    20
  • Shipping
    20
  • Quality
    20
4
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How would you rate MissyDress?
Top Positive Review

“I love this dress!”

sophie k.
10/21/14

I love this dress! I ordered it for my sisters wedding and it's even better than I expected. Mine is a size 12 in Royal Blue. The dress is a nice soft color and really slimming. Great dress! Kind of slow to arrive but worth the wait! Thanks

Top Critical Review

“Do NOT even consider giving your money to this wretched business!”

Diane G.
4/25/19

I purchased an ankle-length mother-of-the-bride dress and it flowed generously onto the floor even with heels. The chest area was far too large and gaped open. The armholes were so incredibly small that it was impossible to move my arms. I contacted Missy to initiate a refund (half a dozen times!) and was ignored completely every time. The website assures would-be customers that they can simply call, speak with a customer service representative, and have things put right. However, no phone number is listed anywhere making this impossible. Do NOT even consider giving your money to this wretched business!

Reviews (219)

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customer service (34) missy dress (20)
Thumbnail of user fangfangw
1 review
8 helpful votes
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October 29th, 2014

Fabulous site! The dress arrived a week earlier than expected and fitted perfectly. Everyone said that how good it looked and I felt like Julia Roberts! Thanks for your dress.

Thumbnail of user sarac25
1 review
7 helpful votes
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March 6th, 2014

STAY AWAY FROM THESE ONLINE RETAILERS
I ordered a dress UK size 16, when it finally arrived the size was more like a size 12 and also not a lot like the photo listed on the site. I have sent about 10 emails in the space of 5 days yet and only one response which had asked me to send photo so the can solve the issue, which I did but still they ignore my emails, I have been on the so called Live chat twice and again nobody has answered my request. I am appalled by the lack of customer service and have now reported them to my Credit card company, I hope that they will have better luck than I have. Oh and to top it off today I received a bill from TNT for customs - not happy is an understatement. So beware with this company because in my eyes the whole process is theft and they seem to be lawless.

Thumbnail of user angc
1 review
7 helpful votes
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March 16th, 2015

Awful! Dress nothing like picture, absolute shambles of a dress! Took photos of the defects and sent them to the company.
No customer service, not a uk site at all.
Fighting for a refund and all I've been offered 8% back of the total £137.00 I spent.
Now they are ignoring my emails and there is nothing I can do due to the company not being UK based.
DO NOT BUY FROM THIS WEBSITE! NOT UK AT ALL! HONG KONG or CHINA and very very RUDE! Please read these reviews and don't not fall into the same trap!

Tip for consumers:
PLEASE DO NOT FALL INTO THE TRAP OF USING THIS WEBSITE!!!!! NOT WORTH THE HASSLE IN AN ATTEMPT TO GET A CHEAP DEAL!

Service
Value
Shipping
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Quality
Thumbnail of user samanthae1
1 review
4 helpful votes
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November 23rd, 2013

I agree with the other reviewer DO NOT ORDER FROM THIS WEBSITE. It is cheap dresses which don't look like anything on the website. They don't have a customer service it is awful and they reply in very limited English. The dress I ordered for my daughters formal arrived but did not look like the picture and had a very noticeable brown stain on the hip area. I contacted MISSYDRESS straight away and I have been told to "wipe stain" "please forgiveness" etc etc and now they have said after 16 emails that I could ship it back at my expense and they would refund me 15 pounds! I paid 158 pounds for the dress and have now received another bill for 28 pounds from TNT for import duties.
DO NOT ORDER FROM THIS COMPANY you will get a cheap dress and lots of hassle. Buy from your own local dress makers

Thumbnail of user missyd2
Missy D. – MissyDress Rep

Dear Customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at MissyDress.co.uk. Please contact us with your order number at service@missydress.co.uk, so we can solve this problem for you as soon as possible.

Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

MISSYDRESS TEAM

Thumbnail of user jills27
1 review
7 helpful votes
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April 1st, 2014

Wish I had read some reviews before placing my order with this company!
I recently ordered a dress & jacket to wear to my Step Daughter's wedding from missydress.co.uk, big mistake. I placed my order for the colour shown in the picture on the website which I would call "cream". What arrived was what I can only describe as "pink" & totally unsuitable as it would clash with the Bridesmaids. That is not the worst of it, There is a very noticeable hole in the lace in the top of the bodice. When I e-mailed their Customer Service I was asked to send pictures which I did. The response was the colour supplied was as the website & an offer of 10 dollar refund as compensation for the hole in the lace. Despite having e-mailed them on several further occasions stating I wanted to implement their "returns policy", I have been ignored. I am now left with a totally useless dress/jacket which has cost me almost £150.00. Stay away from this website. I will never use them again nor would I recommend them to anyone.

Thumbnail of user unknownn5
1 review
3 helpful votes
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June 1st, 2017

My mom ordered a dress from this site for my grad 8 leaving dance. Not only did it take 3 weeks to get to my house the costumer service was terrible. They didn't email a tracking or confirmation code at all and when we emailed them they answered with "should be shipped soon" and that was a week after it was ordered. When she re emailed them they didn't answer. After already paying $190 my mom had to pay an extra 30$ for duties. I got the dress 5 days after the given date and it looks like it was made by a kindergartener in art class. There is pulls. The beads and "jewels" are falling off and I only touched the dress. The material is also ugly. If inwent to my dance weraing people would think it costed no more than $50 but after taxes and shipping and duties in costed over $200. I wish we would have read the reviews before reading. Its a waste of money and hopefully my mom can get hers back. The only thing i like about the dress is the color.

Thumbnail of user kangkangk
1 review
8 helpful votes
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November 10th, 2014

I really love the dress. I bought this dress for my senior prom, and was a little nervous about ordering it online without trying it on, but the sizing is completely accurate in its measurements.

Thumbnail of user lees249
1 review
2 helpful votes
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March 24th, 2018

Missydress is a terrible, terrible online store. They sent me a dress 6 times smaller from what I had ordered and refuse to exchange it to the correct size. Their customer support has the cheek to tell me to have it adjusted at my own cost. STAY CLEAR. RUN FOR THE HILLS. DO NOT BUY AT MISSYDRESS.

Thumbnail of user rainz
1 review
2 helpful votes
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August 29th, 2014

Oh my god, this dress is seriously beautiful. The satin feels super expensive and you would hardly believe that it costs under $100! The length is perfect and I love the colour and am so happy, now.

Thumbnail of user lisazg
1 review
12 helpful votes
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October 27th, 2014

Thank you for my order, i received my dress today! And it is beautiful. I can't wait to try it on! The service was excellent and trustworthy procurement me as a customer. Thanks

Thumbnail of user hannahs14
1 review
8 helpful votes
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May 29th, 2014

DON'T BELIEVE THE 5 STAR REVIEWS! As I had 7 bridesmaids I wanted to cut costs and order from this site, I ordered swatches (it came to £25 and I could only chose 5 colours) then I ordered the first 3 dresses thinking if they were OK, I'd order the rest. They were horrendous, they were lumpy and crap quality. I took photos and emailed and they told me they would refund me a maximum of £5. They were quite rude and I think they purposely misunderstood what I was asking for. Please don't waste your money on them, if you want something cheaper than the normal bridesmaid dress go to Monsoon or somewhere on the highstreet.

Thumbnail of user aleksandrap
2 reviews
9 helpful votes
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December 19th, 2014

At first i didn't no where to find my Dress, then as i was browsing the internet i found this site. I feel in love with so many of the dresses i saw and it was very hard to find one that would suit me best and right when i was about to give up i found the "PERFECT DRESS", i recommend this site to all my engaged friends.

Thumbnail of user greedl
1 review
10 helpful votes
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September 25th, 2014

This dress is wonderful, i fell in love. The quality is absolutely high.The dress is of really high quality; although it had a tail, nothing was ripped or damaged. Thanks for missy dress uk

Thumbnail of user daniellef9
1 review
7 helpful votes
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May 29th, 2014

STAY AWAY FROM THIS WEBSITE, I REPEAT, STAY AWAY! The whole thing is a complete farce, its absolutely disgraceful! All they do is take pictures from other websites and try to copy them. I recently bought a dress from them and it was awful. Nothing like the picture at all. It stunk of fish as well. The dress was a complete misfit, the material was awful, and the stitching was $#*!. Ive been in contact with them now for over a week, but they are not giving me the address to send it back.

Thumbnail of user linas5
1 review
12 helpful votes
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September 21st, 2014

The dress is perfect. Shipping is awesome. I will recommend missy dress to everyone around me. Can't wait to wear this dress. Thank you again for your help.

Thumbnail of user katies21
1 review
8 helpful votes
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May 31st, 2014

STAY AWAY I BEG... Save someone else from buying appallingly made dresses and zero customer service. I ordered dress for daughter's prom. Dress came but TNT failed to leave notes and by the time MISSYdress contacted me it had been sent back! Waited for a further 2 weeks and eventually dress sent again. Once my daughter put it on it became obvious that the dress was unsuitable to wear. The lining is too big for the dress and sticks out. The collar is too big one side and sits up. It is appalling. I have sent photos and emails and they asked me to have it altered here! Can you imagine the further costs involved? Today they said I can return it but only for half return and I will have to pay taxes and high delivery fee again. DISGUSTING. If I didn't like the dress I understand but it is unfit to wear! To top it off I have received an invoice from TNT for delivery of dress when they failed to deliver it the first time! DO NOT USE... Buy in UK and save yourself the heartache and money. They are cowboys. I am now £150 down and still have to find and buy another prom dress. DISGUSTING... DO NOT USE...

Thumbnail of user stoih
1 review
3 helpful votes
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January 7th, 2015

I have received the item and it is such a stunning dress and so elegant. I order it according to my own size, and it fit very well just like a glove. The workmanship is great.

Thumbnail of user alysond3
1 review
3 helpful votes
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January 11th, 2015

I fell in love with this dress at the first sight. When it finally was delivered I fell in love with it even more. It fits me perfectly and have good quality!

Thumbnail of user gussieg
1 review
3 helpful votes
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January 4th, 2015

Chic and feminine designs I like the dresses from this site, I ordered it a month ago and you did a good job, I received it. I love the dress's chic and feminine designs- Come back soon. Love

Thumbnail of user grizzaq
1 review
10 helpful votes
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September 24th, 2014

Thanks for missy dress uk. I order a sexy black evening dress from missy dress. And my dress is very sexy and beautiful. My boyfriend also like my dress very much. Of course, i will back soon.

Thumbnail of user queenal
1 review
10 helpful votes
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September 23rd, 2014

I order the dress in pearl pink and the color is so cute. The dress is very beautiful and the fabric feels comfortable. I will buy more dresses from you.

Thumbnail of user cindayl
1 review
4 helpful votes
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September 12th, 2014

The dress is very well finished and the dress looks great. I like the color and the design of the dress. The shipping time is very quick and it fits me very well.

Thumbnail of user vidyaa1
1 review
5 helpful votes
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February 29th, 2016

LADIES if you already PURCHASED call your bank and dispute the payment. You ll get the money back. Never BUY FROM MISSYDRESS. I PAID $192 looks like $20 dress. Stitching coming off.

Thumbnail of user patm67
1 review
4 helpful votes
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March 30th, 2015

Yes what a sham from china expensive delivery cost ie £30 then a tax of over£20 to pay or go to jail and the dress is nothing like i ordered

Tip for consumers:
use another site

Service
Value
Shipping
Returns
Quality
Thumbnail of user malinv
1 review
12 helpful votes
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January 25th, 2016

STAY AWAY! I've never been the person to write a bad review. -Ever! On the other hand I've never received such ignorant customer service nor have I received such a terrible looking dress. I ordered my wedding dress here after someone mentioned the website to me. I specifically emailed with the staff making sure it would be tailored properly. And they ensured me that it would come out exactly like I'd asked.

LOL what a joke. The dress was even tailored in a different style than the one that I ordered (in trumpet and not A-line, which I ordered.) My lace was supposed to be Ivory, it came out looking bright white. And extremely cheap. Looks like a table cloth. The lace in the neck is uneven and the dress doesn't fit at all. After emailing the company I received the answer that "I should forget the subtle mistakes they had made and just keep the dress", when replying that I had right to a full refund (after looking at their policy on the website), they responded "the shipping is very expensive, it might not even get here. So you're better off keeping it, since we can't guarantee it will make it back" (which would mean no refund!)

I've been emailing back and forth for 2 months! They still refuse to give me a refund and keep pushing me to keep it even though they are the ones that have made a mistake. I'm pretty sure I will never get my money back, but it sucks to have been treated this way and the fact that I've wasted so much money trusting them. Had to go buy a dress in panic a few weeks before my wedding. Which ending up costing me 3 times as much.

Please do yourself a favor and boycott this business! They don't deserve your time or money! I wish I would report them to some authority and shut them down for good so no one would have to go through what I'm still dealing with.

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Thumbnail of user missyd2
Missy D.

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