Mister-auto.co.uk

My complaint to them
"I ordered a pulley on Monday immediately after ordering I called your customer services asking them if the pulley I ordered had bolts the adviser assured me that the bolts were included and I did not need to change my order so I assumed I was given the correct advice.
As I needed the car part urgently I paid for express delivery so three days later I checked my account the order was still being prepared which I thought was odd so I called customer services. A very nice lady who was very helpful checked the order and advised that the order had not been picked up due to a system error and it would be dispatched today, she would also refund the Monday for the express delivery which has not happened, I am still waiting for this can you do this please? I thought good service...
Today the part arrived excellent but no bolts as advised by your adviser. I called customer services and was met by Amita (name given by adviser) who was the most unhelpful & rude person I have ever spoken to. I asked if the bolts could be sent out he said no, I asked to speak to a supervisor/manger he said no all he advise was to send the part back order a new part and then wait for a refund, I explained I need the car fixed urgently, that's why I need the bolts and have booked a mechanic.
I expected better service I wait to hear back your view and why I was not allowed to speak to a senior member of staff?
I thought I had found a really good service but currently I am very disappointed. Your adviser was argumentative and unhelpful, needs to have better customer care skills.
I wait to hear from you"
Is it me or has customer service gone out of the widow, the advisers don't know a thing about auto parts, I knew more and haven't go a clue!