Mixbook

I tried paying for my calendar,,, 5 times…awful, failed until wife had to pay with her cc, their customer care people had no idea, maybe just a banking issue but completely unavailable to me, debit card?

Please note, this review is not based on the quality of a product, but rather their shipping expectations. DO NOT be enticed by their coupon offers to not receiving your order as promised. I am still waiting for my book after their shipping date has come and passed. I paid for the quickest shipping possible, gave them the ample 3 days production time and still no shipment. They did offer a shipping refund ($36), but that does not equal the pain of not receiving a gift on time. I have used Shutterfly for years and will NEVER use MixBook again.If you need it by a certain date, don't expect receiving it.

I purchased 80 christmas cards. 71 with printed envelopes and 9 blank envelopes. They never sent the 9 blank envelopes - which made those 9 cards useless.
I contacted customer service - believe it or not they said the only way they could get me 9 blank envelopes was to do a reprint - what a waste. Someone at least clued in to that waste - but still screwed it up. What they sent me was 9 more cards and 71 preprinted envelopes. Still no blank envelopes.
Customer service would only offer me a small credit for future purchases - I didn't actually receive 9 of the 80 products, so what I want is a $20 refund - because I won't use the credit with a company I can't trust.
I also asked for the CEO's contact information and they refused to provide it.

Overall this program is not easy to use, or at least not as easy as Snapfish and Shutterfly, which I've also published with. I left my review with Mixbook after completing my husband's family book so I won't go into it here but will tell you that the book cover feels like rubber and the binding itself is cheap. I spent several hundreds of dollars and wish I had returned to one of the photo books I've used before!

Ordered Christmas cards on December 10 and paid $224. Upon confirming my order I was given no indication that my Christmas cards would take 13-15 days to arrive. After waiting seven days without an updated status, I reached out and was told that even with priority mailing, that they would not arrive until December 23 at the earliest. This was not going to allow any time for people to receive the cards before Christmas. I have used both Shutterfly and Minted for printing cards and would highly suggest these two reputable companies over Mixbook if you want to receive things timely. Customer service was only performed by chat and when I asked to speak with a manager or receive a manager's link, I was not given one. I also requested a link to write a review and also was not given one. I'm very frustrated that they I have such poor communication about the expected arrival date for items that are needed on a timely basis.

I just received my printed book. I'm so disappointed. Horrible quality, way over charged for a piece of@#%&. If I'd printed them on canvas would be cheaper than this. Never will do business with them again.
Customer service is even worse.

I placed an order last week and paid for expedited/overnight shipping, as I needed it by a certain date; however, the status had not changed on my order for a couple of days, so I reached out to their customer service (who are nice, but didn't have an answer outside of a placating apology) to get a status - since it would need to be shipped out by tonight in order to get to me tomorrow morning. When I had first reached out this AM, they said they would email the printers and get back to me...well, no one got back to me, so then I reached out again and they just said, "we had an email out to the printers, but they have not responded" --- this is about 6+ hours later when I followed up.

So now, I have no idea if the book will go out tonight and I have a feeling that I won't receive it in time. Very frustrated and disappointed that they don't have more internal visibility or proactively follow-up with their customers.

I`ve been using mixbook for 10 years and I thought is was great. But the last time they sent me my albums in a different page order and they put the photos of another person. I am looking for a new album service if someone can recommend one

Thank you

Mixbook's website is really easy to use. There are lots of designs to choose from and when you select one to use to make your book, you can change or move or delete anything you want. They were running a great promotion, but I didn't finish my book in time. I contacted customer service via chat and they were able to help me apply a new promo code that was just as good. Best of all, they delivered my book a day early and it was beautiful!

Although the quality of photo printing is excellent, creating a book with MIXBOOK is a waste of your time and effort. The bindings come already torn apart, or self destruct on the first browsing through the book.
I am completely dissatisfied, having spent months creating the book and hundreds of dollars to have it printed, only to have it arrive with torn binding and pages falling out.
Mixbook provided a second copy at no charge, but the result is still untenable.
This is so disappointing, having wasted half a year and all that money on Mixbook, when I will now need to start from scratch with another company.
I recommend NOT trying Mixbook.

I don't often write reviews, but this company was so good at responding to a missing order I feel I must. I sent an e-mail to the company that we have not received our photobooks after the date that were to arrived has passed by quite a few days. I could see in the tracking info that they had shipped and the hold up was with the postal service. As soon as I let them know they quickly responded and I received my books in short order. The books were very well done and I am very happy. Giving this company a 5 out of 5 star review.

I ordered a wedding album for our daughter first wedding anniversary. Very fast efficient service (6 days fro order to delivery. The album is everything I wanted it to be - it's absolutely beautiful! Staff is very helpful and friendly when using the chat feature. Thank you

When we recently lost our son as a full term, still birth baby, we were heartbroken! A friend shared Mixbook with us, as an easy, yet beautiful way to make a memory book of our son.
It was easy for me to figure out and use at a very hard time for me. Any questions I had were answered very quickly, very precisely and kindly. I highly recommend Mixbook.com

I just received my first Mixbook photo album. I finally got around to putting together my wedding album (almost 5 years later). I came across Mixbook while browsing different options for a photo album service that wasn't going to break the bank. I am so glad I took a leap of faith and ordered through Mixbook. The reviews are very mixed... I was nervous. The book is high quality and feels expensive (not as expensive as other websites I looked at). I am super thrilled and happy with my wedding album. The shipping was quick! Thank you Mixbook! I will definitely be ordering more photo books from this company.

Mixbook's format allows me to create, not just photo albums, but storybooks too. What a nice way to combine photos and stories.
The finished book is beautifully printed. I always buy a hard-covered book.

I have been making some photo books from ritz camera for our daughters birthday parties for a couple years. I stopped this year due to the high cost. I found mixbook and the price is almost half of what I have been paying. The quality looks even better and it is really easy to use the website.

I ordered a photobook to use during my wedding proposal. I paid for express shipping and everything to make sure it arrived days before I needed it. When it arrived they had put someone else's cover on the book. I contacted them right away about getting it fixed. They said they would have it reprinted right away and shipped the fastest way possible. Days later and got no update so I contacted them again. I was told it had been reprinted and should arrive in a week! A wk! 9 days to reprint and ship is not doing anything to fix their mistake in time for the important occasion. I even looked on their site and according to it I could order a new book and it would it arrive the same day they had just told me. How is that them trying to make it right when it had supposedly already be reprinted. Avoid this overpriced company at all costs. Use Shutterfly or literally anyone else.

This company has gone downhill fast! They misprinted my book (sent my cover with someone else pages) and repeatedly have had "engineer issues" with their app. The photos when uploaded using your iPhone uploaded in black and white. It takes hours on the chat line and then days for them to fix. It has happened multiple times. With so many options use another company! As I said it used to be a good company but has gone downhill and is just not worth the frustration when using photos from a phone

But mixbook is not nice. Customer service starts with friendly emails but thats it. The quality is not good. I ordered 4 books. Not one of them is correct. And one even has not the stated size. The only thing I liked is that you can share your book online. Thats nice.

I was making a 60 page 225 photo photo book. I have at least six hours of time with customer service service much less how much time I had replacing pictures that were no longer there. The first problem was I worked until, but I was at 3/4 of the way through the project. When I opened it back up That page 50 on all of the layouts were gone and it was set with just one picture per her page. When I called customer service basically they called me and said there was nothing that they could do and I had to put in my pictures again they too I had reformatted maybe a third of them then the button that you use to delete pictures that are duplicates or pictures you don't want to use disappeared. They had no idea what it was or how to use it and told me, guess what, I had to put the pictures in all by myself. Today I saved my book went did something else and I came back and at least half of the pictures that were in the layouts were missing. I asked to please restore the pictures from my save in my back up. Well, that's a lie they do not have any save her back up. There's nothing to save, the software saves any every minute so if you open it and then there's a problem you need to I don't know what you need to do because in one minute it'll be saved and you can't go back and there is no restore so don't believe them. The software and the app after all this time is absolutely crazy. I'm working on Shutterfly and have some hopes that I get better luck with them never ever use

Lots of issues that turned what could be a 2-day tasks into a several days task. Note all of these issues have been reported to Customer Service and they confirmed there was no work-around.
1. Website freezes when one tries to upload many pictures (the site claims it can upload a whole directory of px)
2. There is no way to insert or move one page between 2 other existing pages. Unbelievable, isn't it?
3. There is no way to add 1 page (one must add 2 at a time). This is also unacceptable.
4. It is difficult to COPY a px as the Edit window would pop up over the COPY option window (extremely annoying and one has to keep on trying)
5. The Edit window is overly sensitive to any cursor movement and keeps on popping up when one moves 6. It is difficult to add a TEXT (one must keep on trying)
7. It is difficult to move a page to another from the spread window (the page scrolls uncontrollably
8. The list of issues could go on.

I was so excited to get my book. I thought the creative process was easy and plenty selection; however I had to pay for standard shipping. Then, I got an alert saying my item was in the way. It showed a tracking number and a label created and it never changed. It is now a week past when I should have received it and it still shows label created. I contacted them via chat because I couldn't locate a phone number. The customer support was worthless. She told me a label was created and they can't control the couriers. I'm extremely unhappy and will tell everyone I know not to use Mixbook.

I only wish the photos could be enhanced within the program. Perhaps I just didn't know this function, and it does actually exist? I only realized after seeing the photos in the book, that the overall outcome could have been better had the photos been enhanced.