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Mixbook has a rating of 2.6 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mixbook most frequently mention customer service problems. Mixbook ranks 111th among Photo Printing sites.
Mixbook's website is really easy to use. There are lots of designs to choose from and when you select one to use to make your book, you can change or move or delete anything you want. They were running a great promotion, but I didn't finish my book in time. I contacted customer service via chat and they were able to help me apply a new promo code that was just as good. Best of all, they delivered my book a day early and it was beautiful!
I ordered a calendar that started in February and ran through January of the next year. They printed it wrong, and put the next January at the beginning of this year, which meant the February picture was the back of the calendar and upside down. Total mess up. I did a chat and they have promised to send a new one. However I am also overall very disappointed with the quality of the prints. They are dull and lackluster. I was hoping for a glossier calendar look. Will not use them again.
Switched from Shutterfly to Mixbook because of the reviews. Also, they had a counter that said when the book needed to be submitted in order to get it in time for the holidays. I was willing to pay rush delivery or whatever it took to get delivery on time -- and finished before their timer expired. I had almost 50 people contribute to the book so a lot of the pressure was on me to deliver. I made it with 15 minutes to spare and immediately got a note saying that the book would arrive 12/28. I literally pushed EVERYTHING aside to make THEIR deadline only to miss Christmas. I have never missed a holiday with Shutterfly. I've contacted customer service 2 times. IF I have a Christmas miracle I will be sure to come back and update my review. But for now, I am so frustrated with Mixbook and will be giving my business back to Shutterfly in the future. So -- beware of false deadlines that get the business and then don't deliver. :(
I have made yearly photobooks for my family for 15 years...each book contains 150 pages. This year I decided to try Mixbook. After months and months of work on it I finally had it ready to order. In past years I have gladly paid approx. $100 for each book. When I put it in cart and applied any/all discounts I could find (including several calls to Mixbook) I couldn't bring the price down any lower than $258 per book!
I haven't even received the book yet but I have to say...no matter what...never again! A word of warning before you spend months creating a book that is insanely overpriced!
Tip for consumers:
Beware of pricing!!!
I was crunched for time and by mistake did not send priority. They rushed my 11 books needed for a memorial service. The books came out great and I was relieved in the quick service. They let you know if a photo is blurry too. I will definitely use them again.
Tip for consumers:
You can't change your shipping choice once you decide.
Products used:
Photo book
This is my third book from mixbook and they did not disappoint. I needed a book in a hurry and didn't have time for trying other sites to see if they had overcome their issues (they all have something). While they can improve the features on the layouts still, they get an extra star for meeting my timeline with a great quality book.
Mixed book is a great way to keep your memories alive. It becomes a art project that is fun to create. It's a way to capture family memories, vacations, special days and special moments that are shared for a life time.
I have made a number of memory books using the Mixbook format.
I found it pretty easy to use and there was a chat partner if I had questions. Once you learn the ins and outs it is easy to use.
I have been very please. Proofing is a little difficult. I always find a few typos when I get the real book. Will continue to use.
I recently ordered 9 photo books containing pictures of a once in a lifetime family reunion. I put 17 pages in the book and made sure all the photos were sized correctly on each page. The books arrived with at least 2 pictures extended into the spine of the books making them very hard to see. The books were so flimsy I reached out to customer service to voice my complaint and I was told that because I only entered 17 pages they wouldn't be of the best quality. They mentioned that they recommend 20-21 pages for the best results. I reviewed their website and found nothing that mentioned the above recommendation. Short story, their 100% guarantee wasn't honored. They gave me a 50% refund for the 9 books and still took no responsibility for the issue. So, I guess their guarantee is really 50% for their less than acceptable product. Quality is everything to me when I make any purchase so needless to say I won't be making any future purchases from Mixbook
I have ordered two books from Mixbook. The latest book was completed and delivered in January 2022.
Pros:
Easy to use
Lots of stickers and background to add to your project
The hardbound laminated cover is BEAUTIFUL
Cons:
If you're not 100% satisfied email BEHAPPY.COM That is a bunch of crap. I had several pages that didn't print properly. They look like stripes across the page and photos... perhaps like the ink was low. I emailed customer service with photos and also emailed BEHAPPY.COM and after 3 weeks I have had zero communication from Mixbook. So they really dont' want me to be happy. They want me to go away. My project was 207 pages so I spent a lot of money on this book.
I do want to BE HAPPY but so far Mixbook is all talk and no action.
Products used:
Mixbook photo book
I went to mixbook because online site said they were rated the highest overall for photo books, WHAT A MISTAKE. They are OK on user ease, but when I did have an issue you cannot reach anyone who can help with their editing tools. No one speaks english well enough to understand your questions. Then when I finally left the issue because I needed the book for a very special event, I ordered and paid extra for 2 day shipping and was promised the book by today, guess what NO BOOK. When I chatted online and then called once again, no one can help. They have to email their print team and wait for a response. I spent a ton of time on a very special book for a special occasion and no one there could care less and wont or just plain cant help. I will NEVER use them again. Just TERRIBLE customer service.
I had a very good experience. When I reached out to customer service I always received prompt service from professional staff
I have used another site which seemed to offer a little more variety in stickers and layoutsparticularly for 8+ pixbut I learned to maneuver pix on my own... perhaps that's what I am supposed to do?!?!
Overall, experience was great, quality of book was very good, user friendly and intuitive, import of pix was easy. I would certainly use Mixbook again.
Don't waste your money. This company is very slow to print and ship. If you pay for expedited shipping, they leverage the additional time to demote the print priority.
Tip for consumers:
7/5 - Order inquiry. How long will it take? Response: Rose: It generally is printed within 48 hours, but can be up to 4 days. Order placed w/ expedited 2 day delivery +$22.
7/11 - 4 days go by, no sign of printing. I indicated to the team they may miss their target. Assured everything on track.
7/12 - 7 days, order not shipped yet. Attila, Kristine assure it will arrive on time and adds the order to a priority queue. Label printed.
7/13 - UPS indicates 7/17 delivery.
Products used:
Photo book.
I ordered a custom layflat photobook from Mixbook to gift to my parents, filled with photos and memories from our wedding this past summer. This was not just a purchase; it was a sentimental token meant to encapsulate one of the most special days of our lives.
Sadly, the experience turned from excitement to disappointment when the photobook arrived dented, diminishing the quality and appearance of what was supposed to be a premium product. The emotional setback of receiving a flawed version of something so meaningful was profound.
Upon contacting Mixbook's customer service, I was met with responses that felt dismissive. Despite explaining the sentimental value and the inconvenience caused, the resolution offered was a mere $12 shipping refund. This felt like a token gesture and in no way matched the level of disappointment we experienced.
This experience has unfortunately overshadowed the joy we hoped to share with our parents. Mixbook's failure to adequately address and resolve an issue tied to such an emotionally significant product has left me deeply disheartened. I had expected a company that promotes creativity and connection to be more understanding and responsive to a customer's emotional investment in their product.
To others considering Mixbook for special occasions, please be cautious. While their products may seem ideal, my experience suggests that their customer service might not be equipped to handle issues with the care and understanding they deserve, especially when it comes to items of significant personal value.
Products used:
Photobook
I loved creating my sons "before you were born" book. The process was seamless and the final product was beautiful! Currently completing his first year book right now!
With the printed result of my photo book. It was a professionally bound, beautiful volume that displayed my photos and text beautifully. It was easy to create and I am so happy with the result.
Over several years I have had many books and calendars printed by Mixbook. I have been very pleased with everything (as have those who have received them as gifts).
Mixbook service was great the packaging and quality was good they are humble people doing a good job UPS is another story but Mixbook is worth it guys
Tip for consumers:
Their char service is amazing thank you Faye!
A beautiful book, well put together and excellent quality. So nice to see everyone posts and I don't know what else I can add
I was very satisfied with the color, the shipping, and outcome of our save-the-dates. They were everything I'd hoped for and more.
This is amazing beautiful.its great to be here and be part. Thankfully and have a wonderful day. May you all be have a great and successful all
It's always the best day of the year when I get my Mixbook's! I love the way the online editor feels like old fashioned scrapbooking!
Quality product, great pricing, on-time delivery, abundant design options AND superb customer service. THE BEST CUSTOMER SERVICE.
Tip for consumers:
Compare to other similar services to see their true value.
Products used:
Calendars; books; cards
Gain trust and grow your business with customer reviews.
Mixbook makes creating beautiful photo products easy. With its powerful design editor, you can transform what matters most to you into one-of-kind photo products. Combining endless customization with beautiful design, Mixbook allows you to create something that truly reflects your personal style. With its collection of on-trend designer themes and unique templates, you’re sure to find a design you’ll love—or you can create your own.
Mixbook was founded by Inc 30 Under 30 entrepreneurs from UC Berkeley and has been featured on the Today Show, Good Morning America, TechCrunch, The Verge, Washington Post, New York Times and many other global media outlets.
Our vision is to empower every person to tell their story and express what they care about most.
Our mission is to give people an easy and powerful way to create the most beautiful personalized products in the world.
Our promise is to deliver a beautiful expression of what you care about most.
Mixbook was founded in 2006 by two California Berkeley Alums. We had tried creating a photo book as a going-away gift for a friend, and the gift giving experience was awesome, but the creation experience was terrible. What if there was a way to make a book where you can express yourself and get a result that is beautiful? That's what we set out to do.
Mixbook is about empowering people to be creative and connect with the people they care about most. That vision to democratize creativity came from our Berkeley roots, and we started with yearbooks but expanded to the broader market of photo books and now to the market of personalized photo goods.
Mixbook is the most powerful design tool to create fully customizable photo products like books, cards, calendars and wall art, all starting with your treasured personal photos. With Mixbook's free online editor, you're not limited to static pre-designed templates, you have the freedom to edit to your heart's content. We've dedicated ourselves to bringing you the best experience in creating professional quality photo products that truly reflect your vision for years to come.
