• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

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Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user rickrod2525
Texas
1 review
0 helpful votes
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August 17th, 2023

I been getting the run around since 6/30/23. It says 3 days! I have paid money Twice. The first payment was to see if they could unlock it. The was notified a couple days later it could. The they asked for a payment to send code once it was completed. I paid and still nothing. These people are trash! Taking good money from hard working people! Karma is a MF!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniec2674
Louisiana
1 review
0 helpful votes
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October 31st, 2023
Verified purchase
• Updated review

Unfortunately what I paid for were verification services that are free on the web and I had already done it on my own. After the verification process (which took about 5 days) the company emailed me to tell me they were done and the phone "could be" unlocked. The charge was another $89. This company was well-reviewed. However, I'd rather do business wiht a company that lists everything out up front, and I thought I was as I even read the fine print. Looking back on it, it was vague. Anyway, I'm out about $30, so I learned another lesson!

Reason I chose this business:

They had many positive reviews.

Reason I chose this product:

See all of the above.

Quality
Good so far
October 14th, 2023
Verified site experience
• Previous review
Thumbnail of user leslief571
Ohio
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase
• Updated review

They never unlocked my phone. Had me initially pay $29 to unlock only to make me pay another $98 to provide the unlock code. It said 1-24 hours for unlock and it's been like 12 days. Emma is their only customer support person apparently or she's AI because she's the only one to respond. All support tells me is they're "chasing" my unlock. Whatever that means. This is definitely a SCAM!

They literally did nothing and my phone was never unlocked.

Reason I chose this business:

Because I’m stupid.

Reason I chose this product:

I wish I didn’t

Service
Quality
Just submitted payment so far so good
May 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

It came up in a Google search

Thumbnail of user johns14118
Mexico
1 review
0 helpful votes
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October 10th, 2023
Verified purchase
• Updated review

You pay $28 first, to see if your phone is eligible to be unlocked. That took 24 hours. Them you have to pay another $108 to unlock your phone. I didn't bother. This additional payment was not clear before I started. Complete scam.

John S.
Armstrong, BC
Canada

Reason I chose this business:

I have no idea.

Service
Quality
They took my money
August 31st, 2023
Verified site experience
• Previous review
Thumbnail of user christopherc2661
Florida
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

So far they are one of the slowest unlock companies I've dealt with yet it's been 2 weeks or more since I ordered the unlock it said for the Xfinity unlock it would only take 24 to 72 hours. It's been over two weeks that is ridiculous for an unlock. I'm very dissatisfied. I will not be coming back to them for any more unlocks and I paid $139 for the unlock.

Reason I chose this business:

My other unlock company screwed me over because their website is messing up and they don’t believe and their customer service sucks and I’m talking about direct unlocks their crooks

Service
Quality
Thumbnail of user jeanettej143
GB
1 review
0 helpful votes
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August 18th, 2023
Verified purchase
• Updated review

Advertised cost £9.59 which I thought was a very good price.
However I then received mail asking for another £30.00 before my phone could be unlocked.I have therefore not gone ahead with completion but also lost my £9.59p

Reason I chose this business:

IT IS AN OLD PHONE BUT WISH TO RE-USE IT

SIMPLE TO USE
July 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

IT IS AN OLD PHONE BUT WISH TO RE-USE IT

Thumbnail of user jessicac2657
Arizona
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase
• Updated review

$#*! was lame took like 100 years to unlock wait its not even done yet been one to many days waiting for this to unlock and nothing is happening but yet y'all sure do take the money well guess what I'll never use you guys ever again in my life this $#*! waant worth it at all

Never got my answer at all soo i guess you half a start

Reason I chose this business:

I didn't choose you guys tf you mean!

Reason I chose this product:

Whatever! I'm to mad at this app

Service
Quality
Thank it was cool
July 14th, 2023
Verified site experience
• Previous review
Thumbnail of user vasilt3
Australia
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Veri quick response, I am satisfied with the service.
Will recommend to my friends, as the mobile phone providers in my experience, Telstra and Optus asked for nearly 10 times more $$ for that!?
Thank you: :): ) :)

Quality
Thumbnail of user keanek1
Ireland
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I paid for my IPhone to be unlocked on 17/7/23 and the unlock never happened it has been stuck on 95% for the last week don't know why it's taking so long not good enough I would not recommend this website

Tip for consumers:
Would not recommend

Products used:
Mobile unlocked

Thumbnail of user terranceb90
New York
1 review
0 helpful votes
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January 28th, 2023

They charge you to check they can unlock your phone. They confirm that it can be unlocked for an additional fee. The website then gives you some false indication of the unlock being processed, and after 3 weeks they send an email saying it can't be unlocked, and refuse to give a refund!

Tip for consumers:
Scam!

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user stanleyv42
New York
2 reviews
0 helpful votes
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March 28th, 2023
Verified purchase

This is a complete scam. You pay almost $30 to wait a day for them to tell you to pay more money. If you look through the reviews all the responses are the same saying they cannot find your name in their system and to write a detailed review to a jacked off email address. You can call the carrier and get the exact same results from the provider. Just like they they claim they are doing. You might as well open the window and throw your money out the window and they use your information to sell. If you feel like just waiting time and money go for it

Service
Value
Shipping
Returns
Quality
Thumbnail of user billh1553
Georgia
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

I entered in an agreement to have my iphone unlocked for $26.00. After having paid $26.00, more money ($75?) was later requested. Receiving that notice I suspected this enterprise is a sham and did not send more money. My Iphone remains locked and I am dissatisfied.

Reason I chose this business:

ATT&T put a SIMS lock on my iphone so I have been unable to download photos taken yesterday on my iphone onto my computer, which is a BIG PROBLEM for me.

Quality
Thumbnail of user isabellag283
Kansas
1 review
0 helpful votes
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August 16th, 2023
Verified purchase
• Updated review

Ad says I can get my phone unlocked for $26 almost instantly. It took 24 hrs to get 40% unlocked then I got a demand for $68 to complete unlock. I did ratings check and found that there could be additional charges beyond the $68. I chalked up the $26 to lesson in possible fraud!

No satisfaction.

Reason I chose this business:

Claimed to do it fastest with lowest cost!

Reason I chose this product:

Same reason!

Service
Quality
Thanks you
July 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

1st on the list

Thumbnail of user ashkif850
South Carolina
1 review
0 helpful votes
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June 5th, 2023

I paid the initial fee and then another $54 for the unlock. The site says 95% done from days ago. I applied for the unlock one week ago and haven't recieved the unlock yet. The ads say 100% guaranteed but so far there is much to be desired. I emailed the company and got a reply stating that I should follow the status online and that some unlocks take longer. I'm trying to get a T-Mobile unlock. I will post again once I have an update. The tracking page says Tmobile unlocking time frame is 24-72 hours.

Products used:
N_A

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user albachardi
Michigan
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase
• Updated review

Paid everything never get the confirmation.
My phone is still locked, and they scam my imei.
And also no way to ask refund or canceled an order. They send me an email that I can't respond back.
Stay away.

Try to send an email many times but get the same error message.

Reason I chose this business:

I use it before but the second time is bull$#*!

Reason I chose this product:

To unlock my phone of course.

Service
Quality
Fast and secure
May 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I use it before and trust them.

Thumbnail of user terbwrtlh
South Carolina
1 review
0 helpful votes
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September 3rd, 2023

This company is a scam…do not waste your money…they fall back on the 30 day part of the contract in hopes you forget about it…just call you phone provider and get them to unlock your phone…I hope I can recoup my money…leaving a review in hopes no one else gets scammed. None of these positive reviews can be real…disgusting company to deal with.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cetinkaya5072
Alabama
1 review
0 helpful votes
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October 30th, 2023

I wanted to get my phone unlocked,

First I paid 29 dollars for them to check eligibility of unlocking. It came out it is eligible.

Then I paid 99 dollars to unlock. After a month, I had to contact with them because phone was still locked. (definitely they did not come back to me with a reason - they claim they do it in 72 hours)

They said phone is blocked and they can not unlock it. So basically their eligibility service is useless. Plus they charges me total 128 dollars and now they offer to refund only 49 dollars.

I would never use this web site again. Definitely not suggested.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnw6923
Virginia
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

First thought was it's a fair price. But to finish process was an additional charge added to the process. Reason given was to make up loss revenue for cell carrier!? The phone had been off line for six months and all my other phones are with the same carrier. At this point I won't finish the process.

Quality
Thumbnail of user johnt4453
Illinois
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

I was extremely disappointed with Mobile Unlocked and the services that I expected them to provide. My iphone was carrier locked and needed unlocking in order to switch to another provider. What I was led to believe would be 24 to 72 hours turnaround morphed into one week. The method of measuring progress was laughable and gave only a per centage of completion and no way to contact them. Stay away from this website. Take your phone to a real life service provider.

Reason I chose this business:

It was the first one on the list from google search

Service
Quality
Thumbnail of user marcs700
Tennessee
1 review
0 helpful votes
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September 8th, 2023
Verified purchase
• Updated review

I have unlocked several phones in recent years, it has never cost me as much in wasted time, stress, aggravation and money as it has with Mobile Unlocked.

We have fully paid for your services, all we want now is our unlock code.

I've contacted them several times, we just keep getting put off. We are now waiting 3 weeks for "Sprint" to do their job an finish. According to them, this process takes 2-3 days, not weeks.

They really do not want to screw with us!

Reason I chose this business:

Recommended on a site I trusted for years. NO MORE!

Reason I chose this product:

This is kind of a dumb question, because I needed the product, why else?

Service
Quality
We had considerable trouble paying you only because...
July 25th, 2023
Verified site experience
• Previous review

We had considerable trouble paying you only because you are not here in US. We learned late in the day most of the issue was our bank, not you.

Reason I chose this business:

Recommended

Thumbnail of user jeremys881
Arkansas
1 review
1 helpful vote
  • Send Message
April 30th, 2022

Paid $5 to confirm my phone was locked.
Already knew that. I was charged $49 more to unlock the phone. Phone was not unlocked.
Pretty told to suck it up.It is a big scam.
The company is run out of country.
No league standing.
Big, big scam

Tip for consumers:
Call your service provider first

Products used:
Cell phone unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user ibironkel1
Virginia
1 review
0 helpful votes
  • Send Message
October 12th, 2023
Verified purchase

So far so good. I paid twice for this service. I did not understand what I need to see to confirm unlocked. Hence, when I clicked unlock, it asked me to pay again. First it was $7 then $26. It should be clearer what one is paying for. I demand a refund.

Reason I chose this business:

I need to use the phone with another carrier

Quality
Thumbnail of user ismelgonzalez92
Florida
1 review
0 helpful votes
  • Send Message
April 28th, 2023

They are deceptive since in reality they charge you exaggerated figures, they also take much longer than the time they actually guarantee. If you don't want to waste your time, I recommend that you never use this service. Look for other companies this is the worst

Thumbnail of user bojanak3
MK
1 review
0 helpful votes
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May 21st, 2023

I requested to have my phone unlocked by this mobile company and was charged $48 for the service. However, the company did not fulfill its obligations and my phone remained locked. Despite reaching out to them multiple times, they were unresponsive and provided no updates on the status of my request. I am disappointed with the level of customer service and the lack of professionalism from this company. I would not recommend them to anyone and would advise others to avoid their services.

Products used:
Google pixel 4a 5g

Service
Value
Shipping
Returns
Quality
Thumbnail of user robson.poffo
North Carolina
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

They say no hidden charges, but there are. After paying 26 USD, they asked to pay another additional 79 USD.

https://www.mobileunlocked.com/unlock-phone/iphone/13-pro-max-unlock

Waiting for more details from them, but this is a good signal they are unfair.

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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