• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

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Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user lylan9
Virginia
2 reviews
2 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

They charged me $28 for their service only to surprise me with an additional $70.80 charge. They then asked for a picture of my drivers license with I was uncomfortable with so I asked to be refunded. I was ignored and they proceeded anyway. I've asked to be refunded several times now and have simply been ignored. I contacted the service provider that has the phone locked and they can unlock the phone free of charge. This service is a scam. Beware!

Tip for consumers:
Beware! Do your research. Do not use!!!

Products used:
Not using product, but being charged.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tristanm122
Pennsylvania
1 review
1 helpful vote
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July 7th, 2023
Verified purchase

These people will sell you a unlock for 129.00 don't let the 29.00 get you it will only say you can unlock it and to finish it your gonna pay98.98 so around 128.00 I needed this done with in 5 days I should of had plenty of time considering there was up to 72 hours I reached out and was told it's a estimate and is a variable well don't put faith there gonna get it done it will cost me about 1200 dollars to buy another phone because I need one for work these people will not deliver there promise in the time they said! Good luck if you use them that's ones on you btw if you don't cancel your order your refund won't even be looked at until 30 days so also you don't get a reciept you get a link which is sketchy in itself

Tip for consumers:
Don’t use them unless you got the time

Products used:
Nothing they haven’t done anything they said they would

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherd912
Canada
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

It took 2 full days for them to unlock my phone. First of all I was charged $30 just to apply, Then finally they sent me a message saying I could unlock it but it would cost me another $87 because "a phone is an expensive instrument" and you owe the company money. I own the phone outright and it is cheaper for me to buy an entirely new one so I didn't procede with the unlocking and spent $30 for nothing. This site is dishonest and a rip off.

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user mahmoudj8
Jordan
1 review
0 helpful votes
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May 23rd, 2023

The website is full of instant unlock code messages so you get the idea your are paying for unlocking. However, it turns out the first fee you pay is just for "checking" if yiu device can be unlocked. For my galaxy s22 ultra was $30. After a day they can back and told me your device is eligible for unlock. Please pay additional $85 to unlock.
I feel I was mislead and it wasn't clear that's the process

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
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Quality
Thumbnail of user nando556
Pennsylvania
1 review
0 helpful votes
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August 27th, 2023

This is a scam website that runs a bait and switched. They advertise a phone unlock for $26 and then contact you a few days later saying it now costs an additional $50 to unlock the phone. Days later they contact you with an email saying the phone is now unlocked but nothing. They phone is still locked and they do not respond to any emails or inquiries for a refund.

Tip for consumers:
There is no customer service. There is only a bot auto response. This is a fraud website!

Products used:
I payed for a phone unlock. They never unlocked the phone.

Service
Value
Returns
Quality
Thumbnail of user markg3404
California
1 review
0 helpful votes
  • Send Message
August 19th, 2023

I paid $26 to get the phone unlocked. After one day, they email back and ask another $105 to unlock my phone. This is a scam! I when to ebay and spend $10 to get a chip to unlocked. This company is not honest stay away.

Tip for consumers:
stay away for this company

Products used:
unlock iphone

Service
Value
Thumbnail of user wolfredm
Florida
1 review
0 helpful votes
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April 3rd, 2023

Scam company, they offer a good service to be ready the next 24 hours, when you pay.then they say the have 30 says to unlock the phone, unlock a phone takes seconds, the hide its terms as any scam company does

Service
Value
Shipping
Returns
Quality
Thumbnail of user gerardm171
Massachusetts
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Said they had checked and COULD do it, but wanted ANOTHER 29.00 to actually do it. Complete fraud. The wording misleads you to thinking it's only 29.00 for the complete service, and it's a lie. When you think it was complete, then they say 'Oh, that was just the first step.' It's a scam. And they knew up front that AT&T doesn't unlock phones. Scammers. Stole my money.

Reason I chose this business:

Get rid of AT&T

Service
Quality
Thumbnail of user cr588
Tennessee
1 review
0 helpful votes
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August 28th, 2023

Phone NOT unlocked. No way to contact support except for an international number. You do not need this service. Contact the phone carrier to unlock a phone. You don't have to have service with them. Dispute charges.

Tip for consumers:
Called bank - they are disputing charges and see that a poor choice was made and they have no way to contact this company to deal with the extra charges.

Products used:
None. Nothing worked.

Value
Returns
Quality
Thumbnail of user latoyaw269
Japan
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

My phone was never unlocked and i cannot reach anyone from customer to get a refund. The email address provided is not allowing new emails so my emails are constantly blocked. The customer support phone number goes straight to voicemail and no one ever returns messages.

Reason I chose this business:

I need to unlock an old iPhone

Service
Quality
Thumbnail of user helener57
Australia
1 review
0 helpful votes
  • Send Message
May 7th, 2023
Verified purchase
• Updated review

Almost impossible task previously - now easily rectified myself at home for a small fee?
So I thought! The Mobile Unlock did NOT work successfully & I was provided with little support to successfully over-ride any issues. I was NOT entitled to even a partial refund.

Customer Service was very poor to non-existent !!! Recommendations to video certain screens was IMPOSSIBLE as the device no longer worked..........................

Reason I chose this business:

I believed that I had found a reputable service, but it seems that was NOT the case.
The Unlock did NOT work & suggestions to send a video of the applicable screens was NOT possible as the device was NOT working! Very disappointing for the prices paid!

Reason I chose this product:

As above, when I received NO SUPPORT from my previous Provider.
I ended up having to buy a new phone! Not really affordable as an Age Pensioner

Service
Quality
Almost impossible task previously
March 20th, 2023
Verified site experience
• Previous review

Almost impossible task previously - now easily rectified myself at home for a small fee

Reason I chose this business:

Have been searching & searching for information on the subject & FINALLY it's all complete in one simple action. Thank you

Thumbnail of user shaziaa2
Texas
3 reviews
2 helpful votes
  • Send Message
April 23rd, 2023
Verified purchase

Beware while submitting your unlock request- they are charging two times and 2nd step varies the price. The amount you submit first time us just or PROCESSING. WHAT A $#*!TY business. Others doing so much better with even full refund when not getting the unlock code. I'm paying $29 for processing, $39.99 for unlock code while I can just get the unlock code from cellunlocker.net for only only $39.99. Tried to save $10 and now I'm loosing my $30. DO NOT USE THEM

Tip for consumers:
BEWARE WHIKLE THEY ARE HAVING HIDDEN CHARGES BY SAYING TWO STEP PROCESSING- EVERY STEP HAS DIFFERENT PRICES. AND YOU WILL LOOSE YOYR FIRST PAYMENT IF YOU CANT DO 2ND PAYMENT WHILE GETTING "NOTHING"

Products used:
UNLOCKE CODE FOR SAMSUNG PHONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregoryw816
Pakistan
2 reviews
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Unlocked my Samsung Galaxy S21 in an affordable price. Now my phone is working properly.

Thumbnail of user marios338
Canada
1 review
1 helpful vote
  • Send Message
February 15th, 2023
Verified purchase

I paid for my phone to be unlocked, their site says the average time is around 10 days to complete the order. It's been two months and I still don't have my phone unblocked and they stoped responding my emails. So my experience was basically that I was scammed. They request a first payment that is just basically to let you know if your phone can be unblocked or no, but that information you can get it for free in other sites, then they request another payment to actually unblock your phone.

Tip for consumers:
Use a different site to unblock your phone.

Products used:
None.

Service
Value
Returns
Quality
Thumbnail of user jenniferb3819
GB
1 review
0 helpful votes
  • Send Message
July 9th, 2022
Verified purchase

I am really displeased because I had to pay to unlock the phone. This is a complete rip off and a way to exploit money from customers. I see no plausible reason why I should be charged for this service.

Reason I chose this business:

My son had his phone stolen and he needs a phone but he is with another network provider

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user marshal294
Florida
1 review
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

My former mobile service unlocked my phone before I could use Mobile Unlock. I canceled my order. I am not entitled to a refund of the $26, since that if what it states in the terms and conditions. The reply from Emma was a mixed signal of I still need to pay plus my cancellation will be recorded. I am not demanding my money back but am unable to continue the contract since my phone was unlocked
Thank you

Reason I chose this business:

Only service I could find

Service
Quality
Thumbnail of user mandys301
Texas
1 review
0 helpful votes
  • Send Message
December 14th, 2023

I had a desperate moment and used them to try to unlock my 3-year-old Galaxy A21 TRACFONE. I needed service and couldn't afford a new phone.

Shortly after paying them my last $26, I found the correct website where I could do it myself in seconds. I messaged them and told them I unlocked my phone, and could I get at least a partial refund? No.

Then I got this email, telling me my phone was ready to be unlocked, and I needed to pay an unlocking fee, because my "phone is very expensive" and I was under a contract. I have never been on a contract. And it was an inexpensive phone when I bought it years ago!

Products used:
Nothing

Service
Value
Returns
Quality
Thumbnail of user dzacharias66
Pennsylvania
1 review
1 helpful vote
  • Send Message
June 24th, 2023
Verified purchase

Paid $29.00 to have them check if phone could be unlocked then paid another fee of $68.00 after they determined that the phone could be unlocked. After approximately a week the progression stopped at 95%. Contacted support and they determined that the phone couldn't be unlocked and would refund 50% of the amount paid. Contacted support several times after not receiving any refund after a month. I would be very hesitant using mobile unlock. Buyer beware.

Tip for consumers:
Never received refund as promised.

Products used:
Phone unlock

Thumbnail of user anthonyr1780
Oregon
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

I thought it was only $30 to unlock the phone but you charged me an extra $80 which i never saw anywhere on the first order form that it was $110 total. So yeah. Pretty lame since it was a iphone 6plus that is only worth $50 to $60 unlocked.

Reason I chose this business:

To unlock my phone

Thumbnail of user sarama6782
GB
1 review
0 helpful votes
  • Send Message
November 2nd, 2023

For some reason my phone is on blacklist and using this side a try to unlock, because this is the service they offer. After paying for service i received message "This device is BLACKLISTED and not possible to unlock as per our website". What I know. No refund available.

Service
Value
Shipping
Returns
Quality
Thumbnail of user neald70
Texas
2 reviews
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase
• Updated review

I paid the initial amount of $29, then they kept asking for more money for reasons that do not apply in my case. They had never mentioned that they would asked for more money from their original agreement. I read lot of reviews and lord of behold, there are so many victims like me who had lost moneys from this service. SCAM ALL THE WAY!

Reason I chose this business:

I am just hoping it will work for me as I am an original owner of this cp and my case should be very simple and straight forward.

Reason I chose this product:

My CP was illegally locked by ATT even I bought it through Samsung. This locking practice is a business fraud and should be ban in the future. Vendors give you a little discount and taken away your right to use it on any other carrier beside them.

Quality
Great, I am hoping its work out for me
May 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I am just hoping it will work for me as I am an original owner of this cp

Thumbnail of user humbertoh27
Texas
1 review
0 helpful votes
  • Send Message
July 22nd, 2023
Verified purchase
• Updated review

I pay over 139 bucks to unlock my phone and they only keep saying it was in process and it's being over a month and still haven't gone nothing I email them and they block the email or deleted it I want my money back and have no where to contact them

Products used:
Sim unlocked

Service
Value
Shipping
Returns
Quality
The process was fast just waiting if it actually works
June 5th, 2023
Verified site experience
• Previous review
Thumbnail of user georgej958
Colorado
1 review
0 helpful votes
  • Send Message
October 14th, 2023
Verified purchase

I have been trying all day to get your service to work. I have used three different Credit cards, all declined. I called one of my credit card companies and they looked into it and made it so I could make this purchase. I have paid them money to do the service and it hasn't been done and there's no way to contact them. I said emails and they are blocked regardless of the full payment I've made for the service.

Reason I chose this business:

Given to me by another computer geek

Quality
Thumbnail of user kennethj183
Virginia
2 reviews
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase
• Updated review

Not good over a week phone still locked to Verizon, got to 95 percent and never finished, they said up too 72 hrs not a week, and still locked $85 dollars down the drain, could have got a unlock phone from Walmart at about the same price

Reason I chose this business:

Thought they would be the best to use, company is in England, no repercussions from people in America if not happy.

Reason I chose this product:

Thought they were good, but I was wrong

Quality
Easy to use will see if is as good as it seem to be
April 30th, 2023
Verified site experience
• Previous review
Thumbnail of user aurbiolag
Mexico
1 review
0 helpful votes
  • Send Message
August 20th, 2023

Mobile Unlocked charged an initial fee of 26 US dollars to supposedly unlock my device. It took them 24 hours to carry out their procesos and all they did was send an email in which they explained that my device si a valuable and expensive item that required further payment to be unlocked. They then attempted to charge another 49 US dollars to complete the unlocking procedure. And all of this for an Alcatel Joy Tab that cost me less than 60 bucks vía Amazon. Of course I didn't pay and their refund policy covers them, so I didn't get my 26 dollars back. If I were you, I'd stay away from this site, as the way they handle the unlocking procedure and what they they to charge feels like very mucho like a scam.

Tip for consumers:
This site should be fully transparent about how much it charges right from the beginning. Their FULL PRICES PER DEVICE should be clearly announced and displayed for customers to know and decide if they agree ir not and want to carry out or not.
Reeling you in with an initial fee -which is made to look like the only fee- and then attempting at charging you more than twice as much truly is a SCAM.

Products used:
I'm still looking for other options yo unlock my tablet.

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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