• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

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How would you rate Mobile Unlocked?
Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user peterq397
Australia
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase
• Updated review

It's been over ten days now and I'm yet to get a result, the progress report shows it is at 95% and had been for the past week, I'm sorry to say that I feels as though I've been ripped off after paying out $115 Australian.

Reason I chose this business:

I'm trying to transfer to a new provider but never receive the code to transfer as a text.

Reason I chose this product:

As the above mentioned reply states, I'm trying to transfer to another carrier.

Quality
All seems to be good, I'll just have to see how effective...
September 13th, 2023
Verified site experience
• Previous review

All seems to be good, I'll just have to see how effective it is when I try to transfer my provider.

Reason I chose this business:

I'm trying to transfer to a new provider but never receive the code to transfer as a text.

Thumbnail of user thomasy508
Michigan
2 reviews
0 helpful votes
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December 9th, 2022
Verified purchase
• Updated review

Experience was very easy and went very well most everything is done behind the scenes so you don't actually know what's going on until everything has been cleared

Reason I chose this business:

Used before

Service
Quality
It has be ok for me
December 4th, 2022
Verified site experience
• Previous review
Reason I chose this business:

To get my i phone unlocked

Thumbnail of user ashas67
New York
1 review
0 helpful votes
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November 22nd, 2023

Mobile unlock is a BIG scam,offering to unlock your iPhone but can't,they say 24-72 hours even after 2weeks my phone is still lock,and you can't get a refund,they charge you $25 first to find out if your phone can't be sim unlock them they charge $50 to provide a unlocked they can't do BEWARE OF SCAMMERS LIKE THESE I add photos of my experience don't waste your money

Tip for consumers:
This so a SCAM

Products used:
A different unlocking company

Service
Value
Thumbnail of user paulf1950
Texas
1 review
0 helpful votes
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November 28th, 2023

I purchased service in September. The initial search went fine. Then I had to pay an additional $58. Here it is November 21st and still no unlock code. I have sent messages and still no refund

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Thumbnail of user angelat1324
Washington
2 reviews
5 helpful votes
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April 24th, 2023

I was stupid and ordered the $29 unlock service for my iPhone 14 Pro through mobileunlocked.com. Upon completion of my order. And before seeing any results, I was prompted to rate their website. ALL THE RATINGS ARE FROM PEOPLE THAT HAVE ONLY ORDERED. NONE ARE FROM PEOPLE WHO ACTUALLY SAW RESULTS. My "unlock" was pending at 20% for 24 hrs, then I received an email telling me that an additional $39 was required in addition to the original, NON-REFUNDABLE $29 that was paid. Don't be stupid like me and fall for this scam.

Tip for consumers:
This is a scam. Don't fall for it like I did.

Products used:
$29 iPhone 14 Pro unlock service (scam - no service provided - credit card charged, additional payment demanded)

Service
Value
Shipping
Returns
Quality
Thumbnail of user leyaw2
Indiana
1 review
0 helpful votes
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April 14th, 2023

This site is a total scam! I paid 26 dollars to unlock my moto e from straight talk took three days to process, on the website it claims to be instant but its not. Now that they processed my 26 dollar payment and Did NOT unlock my network on phone, they now want an additional payment of 39 dollars. No where on this site did it mention two payments. I have requested a refund on my first payment, bet they dont refund it. I will be reporting this site to all proper people needed! This site is straight crap! DO NOT USE MOBILE UNLOCK WEBSITE, SCAMMERS AT ITS FINEST!

Tip for consumers:
DO NOT USE THIS SCAMMING SITE!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jcpioocubano
Florida
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I have been waiting for a while,theres not emails or phone number to reach the personal.Im still waiting to unlock my phone,and no way to get in touch with then.What to do?

Tip for consumers:
N/A

Products used:
phone unlocked

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicholash799
GB
1 review
0 helpful votes
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November 4th, 2023
Verified purchase
• Updated review

This is day 7 (yes it includes a weekend) STILL NOT UNLOCKED.
Advertised price of £9.45 sounded good.
Then hit with HIDDEN CHARGE of £30.00
Mobile not unlocked after all this time, company stated 72 hours max. NOT 168, as it is now.
Highly suspicious of this company - IS IT A SCAM?
Be very aware and careful if you choose this site.

No response from supposed "Customer Service" - do they actually exist ?

Reason I chose this product:

Advertised price of £9.45 sounded good.
DID NOT SPECIFY further HIDDEN CHARGE of £30.00.
I made a MISTAKE.

Service
Quality
Great so far
September 25th, 2023
Verified site experience
• Previous review
Thumbnail of user johnr5485
Ohio
1 review
0 helpful votes
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November 16th, 2022

I paid to have my PREPAID phone unlocked and they (mobile unlock) said my phone was locked to a contract. And then asked for more money. Says scam to me all day. I'd give zero stars if I could!

Tip for consumers:
Don’t use!!!

Products used:
None got scammed

Service
Returns
Quality
Thumbnail of user celestec158
Australia
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Paid the first fee $29 was not aware there was a second fee close to $90 if I had of known that I wouldn't have done it in the first place and wasted my $29 The phone itself was only worth $49 cuz it was on special

Reason I chose this business:

To unlock my phone

Quality
Thumbnail of user yermarinene17
Colombia
1 review
0 helpful votes
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May 29th, 2024

Realice el proceso de desbloqueo esperando lograr usar el iPhone en cualquier parte del mundo. De manera satisfactorio

Products used:
Mi proceso del teléfono celular

Service
Value
Shipping
Returns
Quality
Thumbnail of user luisc1054
Wisconsin
1 review
0 helpful votes
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November 12th, 2023

First I pay 19.00dollar two days later they asked me 68.00 more and they don't unlock my phone. When I going to check the status of my order said 95%done.an now I can see my progress.

Service
Value
Shipping
Quality
Thumbnail of user chrisk2231
Georgia
1 review
0 helpful votes
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October 31st, 2023
• Updated review

First they said the wanted 25 dollars and I gave it to them then they said they wanted another $50 and I gave it to them 24 hours later and now it's been over a week and a half and I still haven't got anything out of them they haven't sent me anything they've got this b******* website up says it's 95% completed they lied and said that I gave them the wrong information and I'm sure they're doing this to other people too there's no way to get in touch with these people they're full of crap

Products used:
None delivered

Service
Value
Shipping
Returns
Quality
These people scammed me. They said that they would unlock my phone $425. And then it actually ended
October 6th, 2023
Verified purchase
• Previous review

K, so first of all, they say it's $25 to unlock your phone. That's a lie, it's gonna be about $75. And then they're gonna say that you have given them some wrong information. Which you probably haven't. And then they're gonna not answer you. When you put in a request to find out where the hell you're d*** Phone unlock is after about a week or 2. So. Yeah, i'd like to know why the hell they should this. Jimmy, but nobody's answering me. So you know? This is the best I can do.

Service
Quality
Thumbnail of user wa201
Jordan
1 review
0 helpful votes
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August 10th, 2023

Paid $28 upfront and then told to pay another $45 and they still couldn't unlock it asking for additional $338! No actual refund just "store credit" horrible and unresponsive do not use them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissam3438
Illinois
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase
• Updated review

This is a scam and they took my money. It's been three weeks and my phone still isn't unlocked but you guys are sending emails saying it is I want a refund immediately

Still haven’t gotten a response back

Reason I chose this business:

Seemed like the fast easier thing to do

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Easy and quick
April 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Seemed like the fast easier thing to do

Thumbnail of user siro155456
Ethiopia
1 review
0 helpful votes
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November 11th, 2023

They won't advise you to take the required safety measures, such as verifying whether the phone is blocked, before utilizing their services. After doing an eligibility check with $26, they will inform you that your smartphone may be fully unlocked with payment of the remaining $80.00. Then after they get your money, they will inform you that your device cannot be unlocked and that you are not eligible for a refund because you have to have verified the blacklisting yourself!
DO NOT USE THEIR SERVICES! LIARS AND THIEVES, THAT'S WHAT THEY ARE!

Service
Value
Returns
Quality
Thumbnail of user sherin71
Washington
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

I did not know that your phone had to have a lock code prompt before purchasing. I was scammed out of a lot of money. I am on disability and not at all happy with this service. Do not purchase.

Tip for consumers:
No thank you

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user omara527
Illinois
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

This service is just plain scam. I hate to tell you "if you dont beleive me, use it". You better through your money at the trash can rather than useing their scamming service. Frankly, I used their service couple of times and they were ok, but with the advanced development in the technology I beleive they couldnt keep up and rather than admitting it they continue to scam customers. They dont even have reliable contact methode so you can complian. Totaly wast of money. You can not even cancel the order even if you dont want a refund, this tells you how bad they are. I had to pay twice for the same order that I placed more than two weeks ago... I emailed them and got (no reply email) back

Reason I chose this business:

Unlock new mobile

Products used:
Iphone 14 pro max unlocking service

Service
Value
Returns
Quality
Thumbnail of user bethany.helmich
Wisconsin
1 review
1 helpful vote
  • Send Message
September 26th, 2023

Initial cost was $28.99 - the way the information was presented, it seemed as though this was the cost to unlock the phone. Not so - that was the cost to evaluate if the phone could be unlocked. Once it was determined that the criteria was met, then it was another $91 to block it. Advertising says phones unlocked "instantly" and "in 15 minutes." Mine met all the criteria and took 6 days. At the end of 6 days, I was informed that the phone was hard locked and could not be unlocked through their regular process (even though it met all the criteria). The $91 could be used as a credit toward the next level service of $238. I replied to the email, asking for a refund as the service was not provided. They explained that my phone did not meet criteria because inserting a new SIM card did not prompt for an unlock code. I replied that it definitely does do that, so it's not hard locked as they stated. I haven't gotten a reply. This company's advertising is incredibly misleading and I have a hard time believing the reviews on the website are real. Stay very far away.

Products used:
Digital services.

Value
Returns
Quality
Thumbnail of user susanl3290
Australia
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

I was sceptical when I realised it was not an Australian site/service but they did exactly as promised and within 48 hours. Even with me lodging the request on a weekend and with the time difference.

Reason I chose this business:

Internet search and reviews

Quality
Thumbnail of user fanninggarrett39
Ireland
1 review
0 helpful votes
  • Send Message
September 20th, 2023

Recently tried to have a phone unlocked with them. After several days they simply said unsuccessful. No refund offered a CN for a useless website. Thereafter they never replied to my mails

Service
Value
Shipping
Returns
Quality
Thumbnail of user quinitaw1
Louisiana
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Simple to use thus far. Hoping its not a scam. I wish they would tell you the total cost upfront and not lead you to believe that it's only $29 then hit you with another fee to complete process.

Reason I chose this business:

Needed phone unlocked and carrier is uncooperative

Quality
Thumbnail of user jackd1167
Colorado
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase
• Updated review

They don't tell you before there is going to be another payment you need to make before it's unlocked. I think that is bull crap charging you twice. Plus it took a lot longer than it was supposed to

Reason I chose this business:

For ease of access and cost

Reason I chose this product:

Because that was which two phones I had

Quality
I hope it worked thank you
October 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

For ease of access and cost

Thumbnail of user shlomos14
AE
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

FRAUD
I paid them 200$ and after 30 days they didn't unlock my phone and they give me excuses they are on it
I have contact T-mobile to check the status and T-Mobile unlock the phone for me for free I requested a refund they replay that I will receive it in 24 hours it's been 2 months I didn't get back my money yet I have contact my bank for a charge back

Tip for consumers:
This guys are fraud

Products used:
Unlock my iPhone

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregoryl608
Tennessee
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

It was good and easy too use,just hope that the unlock works for my galaxy AO3s phone, Thank you After paying for IMEI check $29 and the $49 to my service provider (tracfone)for the release of the unlock code,the code didn't work for something I was not aware of or told, when they were grabbing my money as fast as they could, I paid the service that had the lock on my phone $49,so why can't I get it unlocked, I'm over 50 and disabled and need this phone for my ACP BENEFITS,because the phone l was using is broken, but now I'm out of a phone and money I didn't have on my small disability benefits, Thank you

Service
Quality

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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