• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

86
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How would you rate Mobile Unlocked?
Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user jamisonm27
New York
1 review
0 helpful votes
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April 18th, 2023

Paid over 70 for unlock. They produced a fake code after 6 days. They are the "professionals" and they should have known tracfone takes 2 unlock codes. They won't refund They deserve to be shutdown.

Thumbnail of user rjsherman442
Washington
1 review
2 helpful votes
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November 11th, 2023

Charged $26. Then they wanted an additional $68 to release the unlock code. I went back and read. It said exact price will be told after you enter IMEI. Total scam. Probably a lot of fake reviews.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyc571
Texas
1 review
0 helpful votes
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May 14th, 2022
Verified purchase
• Updated review

It took longer than 24 hours. But once I was complete I was notified via email. The phone is now carrier unlocked and I can use it across many SIM cards.

Reason I chose this business:

I found it in the Google search and I was right in the top five.

Reason I chose this product:

I chose it because it was the cheapest.

Quality
Not bad
June 6th, 2022
Verified site experience
• Previous review

Not bad. Was Done in a matter of minutes.

Reason I chose this business:

A buddy of mine referred it

Thumbnail of user rickeyj52
Maryland
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

My phone is still locked. I am very disappointed. Site jabber will not except my email answers. Now, because of the time it is takeing, im into at&t for an addional month $ 90.00. I want to know why?

Service
Quality
Thumbnail of user charlesc2389
Minnesota
1 review
0 helpful votes
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May 20th, 2022
Verified purchase
• Updated review

You have the wrong name and address on my account and I'm tired of trying to change it.
Sorry for the above review.
It was ment for a different company.

Kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Reason I chose this business:

*************************************************************************

Reason I chose this product:

For no special reason…………,,.,……………………………………………..

Service
Quality
You have the wrong name and address on my account and...
June 18th, 2022
Verified site experience
• Previous review

You have the wrong name and address on my account and I'm tired of trying to change it

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user amandad1756
Mississippi
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Thanks. The price was great. The time it took to u lock my phone was great. I recommend that any one who needs a phone network unlocked to contact these people. They are the real deal

Reason I chose this business:

Great price

Quality
Thumbnail of user davidd4975
Florida
1 review
0 helpful votes
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May 16th, 2023
Verified purchase
• Updated review

It's been over 1 week since I purchased this. And I get no feedback on when this is going to happen nor on my request for a refund. Don't do this as of now it's a scam to me

Poorly

Reason I chose this business:

Switching carriers

Service
Quality
Fast and easy so far
April 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Switching carriers

Thumbnail of user devonam10
Arkansas
1 review
0 helpful votes
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August 12th, 2023
Verified purchase
• Updated review

I don't understand why I had to pay to get this unlocked and I don't understand why it wasn't automatically unlocked when I moved my account over to another company and my phone was paid off and I didn't owe anything to the company.

It took a while and it was kind of monotonous to get it done because I am “not” electronically inclined…

Reason I chose this business:

Because this is the one that I finally found to get it done.

Reason I chose this product:

I didn’t get any products

Service
Quality
I have been trying to get this done now for a week
August 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I had to because this is where I bought my phone.

Thumbnail of user christopherw1872
Illinois
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Not unlocked. I have previously paid $30 to unlock other apple phones. They did not mention the $30 fee was an upfront payment. To unlock the phone you must pay $200…

Service
Quality
Thumbnail of user thomasr1826
GB
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Clear order instructions & payment. However, when I received the unlock code I had a problem using it and when I asked for help the contact person did not offer a solution

Reason I chose this business:

Wanted on line process to avoid giving phone to anyone

Service
Quality
Thumbnail of user katiea319
California
1 review
0 helpful votes
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October 17th, 2023
Verified purchase
• Updated review

Still not sure waiting for my sim to be unlocked. I was invoiced to pay more not sure why they're not clear about additional fees from the get go. I need my refund.

Never received a response till now. No one has contacted me back.

Reason I chose this business:

Found online

Service
Quality
Still not sure waiting for my sim to be unlocked
October 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Found online

Thumbnail of user saidc11
Tennessee
1 review
0 helpful votes
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September 27th, 2023

Be careful, the first payment is considered free and non refundable. After they will charge you the next fee.
The issue is that at the end you may end up paying more than the phone cost.

Tip for consumers:
I paid $26, my phone did not get unlocked and I did not get refunded

Products used:
Unlocking service

Service
Value
Quality
Thumbnail of user denniss1364
Illinois
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

Quick and simple to use and understand it took more time than I was told it would take and I had to call many times with no response i then emailed and finally got a reply

Service
Quality
Thumbnail of user emilyjardine88
Florida
1 review
0 helpful votes
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August 28th, 2023

Do not purchase this service they say they are guaranteed but don't follow through. They said they could unlock my device 100% and then could not. They kept asking for more money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorir964
Washington
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

My credit card was rejected several times so I had to switch and try several times. Then, the initial page said $7 dollars, which turned to $26. Then, I had to pay another $79 to finish the process.

Reason I chose this business:

I want to unlock a new-to-me phone to use my carrier

Quality
Thumbnail of user ckevianne
Michigan
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

I paid $26 for my phone to be checked and I was told it could be unlocked but had to pay $79 to get it unlocked. After paying the additional $79 I was told the phone is blacklisted and stolen and can't be unlocked and I can't get a refund. I paid the first time for it to be checked they lied and took my second payment knowing it wasn't able to be unlocked. DO NOT USE THIS COMPANY IT'S A FRAUD!

Tip for consumers:
It is a scam and they don't tell you all the true facts after paying the first time for checking on a device

Products used:
I wanted the phone unlocked and after paying for a check to get it done i was charged again and then told the phone couldn't be unlocked

Service
Value
Shipping
Returns
Quality
Thumbnail of user tysono11
Australia
1 review
0 helpful votes
  • Send Message
September 30th, 2023
Verified purchase
• Updated review

I've paid two payments to your company to have my phone unlocked, but it is still locked. I've had no phone service since I requested for it to be unlocked.

I still haven't heard from your customer service department. The is still locked.

Reason I chose this business:

Because I needed my phone unlocked for work.

Reason I chose this product:

I thought it would be done quickly so I could use my phone.

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
IT WAS VERY GOOD
August 9th, 2023
Verified site experience
• Previous review
Reason I chose this business:

NEEDED IMMEDIATE ACTION

Thumbnail of user lloydo30
Alaska
1 review
0 helpful votes
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September 14th, 2022
Verified purchase
• Updated review

Thanks i have tried to use an other service but it has not worked. I need the frp unlock please, it was not an option as a new customer. Please include that as an option.

Ok

Reason I chose this business:

It was on the internet via computer

Reason I chose this product:

I need to frp unlock my LG velvet Verizon 5g UW mobile phone. Please help for it was not an option and I am now broke.

Service
Quality
Thanks i have tried to use an other service but it...
September 5th, 2022
Verified site experience
• Previous review

Thanks i have tried to use an other service but it has not worked.

Reason I chose this business:

It was on the internet via computer

Thumbnail of user jordanp471
Missouri
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

It was really good and I got what I needed to get done. It was also super easy to do! I liked that it gave a warning for how long it was going to take!

Reason I chose this business:

I need to unlock my phone

Quality
Thumbnail of user edrisk1
Canada
2 reviews
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

I'm so glad that I reached out. I thought it was a spam, but I was wrong. You never know those days online.
You are the best of the best you are recommended hundred percent.

Reason I chose this business:

My phone got locked

Service
Quality
Thumbnail of user giggleandsing
Australia
1 review
0 helpful votes
  • Send Message
September 12th, 2023

They say your phone is unlocked in 3 easy steps. See attached image from their website.
What they don't tell you is that it's not 3 easy steps at all and the price of $28 is just the first step. They then hit you for more money claiming that the fee paid is only for site checks.

They then claim your phone is expensive and lie about the reason for the extra unlocking charges. See email attached. This is a $120 phone paid outright and not on a contract. They refuse to acknowledge that they lied about the phone being expensive and on a contract.

When challenged they say that it was detailed in their terms and conditions at check out which I don't remember seeing or agreeing to.

Fact is they claim one price and say it's easy then refuse to unlock your phone unless you pay another fee.

This particular phone is a childs phone that was locked to Telstra. If i had realised I could have phoned Telstra directly and they would have unlocked the phone for $28

I have just set up this Facebook Page and will be posting how to report this company so that others do not get scammed. This is the link to the page and I've called it Mobileunlocked.com - Yes They Scam People - https://www.facebook.com/profile.php?id=*******5726

This is FALSE MISLEADING ADVERTISING at it's best and it's catching people out.

If you have been scammed please message me through the Facebook page and we can work together to stop them scamming others.

Tip for consumers:
They are scammers who are going to be reported for false misleading advertising.

Products used:
Wanted my $120 phone for my child unlocked.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryann251
California
1 review
0 helpful votes
  • Send Message
January 22nd, 2023
Verified purchase

God awful terrible experience. I tried and tried and tried again, to get away from AT&T, and their terrible customer service. Made it so difficult it was almost impossible.

Reason I chose this business:

Because you forced me to. Cash grab by At@t. Shame on you Satan!

Service
Quality
Thumbnail of user patricko393
Tennessee
1 review
0 helpful votes
  • Send Message
April 9th, 2022
Verified purchase

Easy to navigate and Technically use. This was the first time to use the service and it was self employed therefore making it easy for new users to use.

Reason I chose this business:

To be able to use other service networks

Quality
Thumbnail of user patrickc629
Texas
2 reviews
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase
• Updated review

I reported you to my banker and the BBB; My banker credited the charge; MU asked for MORE money to complete the unlock, they never did or could unlock my or anyone's phone, I'm old so should be learned enough to avoid these cons but yeah you got me, by the way I will still ask for the money back but I know you won't credit it. You go to a lot of trouble with this whole schmear maybe you could find a legitimate ethical way to use your energy to actually help people.

Reason I chose this business:

Unfortunately saw it on the internet.

Reason I chose this product:

I thought I needed it at the time but found a workaround with the nonexistent service this company offers.

Quality
!Needed my7 phone service
August 10th, 2023
Verified site experience
• Previous review
Thumbnail of user leos102
Texas
2 reviews
3 helpful votes
  • Send Message
July 20th, 2018

SCAM! Will try to extort more money from you!
They offer a low pre-ordee price and then try to charge you an outrageous price( in my case$200 to complete their service. Total BS

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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