• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

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How would you rate Mobile Unlocked?
Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user irenec317
Oregon
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Great! First time user. The experience was about waiting on the time process. Just hold your breath! The wait time is worth it.

Reason I chose this business:

This is my first time.

Quality
Thumbnail of user joshuac1213
Washington
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

Good service and on time and cozy and well good on your job and better than ever company in the world

Reason I chose this business:

Cause I wanna use my phone

Quality
Thumbnail of user antonios439
Indiana
1 review
0 helpful votes
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July 1st, 2023
Verified purchase
• Updated review

Never got my phone unlocked and another one I paid for carrier lookup and never got complete. Paid total of almost 100$

Recieved an email saying I was blocked

Reason I chose this business:

I need to travel abroad

Reason I chose this product:

Wanted phone unlocked to use in my country, never happened

Service
Quality
So far I got the carrier verification and it was good...
May 22nd, 2023
Verified site experience
• Previous review

So far I got the carrier verification and it was good and quick, going to try the unlock process and see how it goes

Reason I chose this business:

I need to travel abroad

Thumbnail of user roseo271
GB
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Quick simple service, I was so frustrated that my phone was locked but this simple service was so easy to unlock

Reason I chose this business:

Had to unlock New phone

Service
Quality
Thumbnail of user trahnb
Washington
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

So far,so Good! Very quick and efficient! I will definitely be recommending Mobile Unlocked to anyone who is need of this service..

Reason I chose this business:

Quick and Reasonable. Also Legit!

Quality
Thumbnail of user davids7894
GB
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Costed more than I expected to pay as once I had paid it told i had to pay more. It was very misleading.

Reason I chose this business:

Cause it came up first

Quality
Thumbnail of user davidp4320
GB
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

On opening the sent e-mail followed the instructions on the mobile phone step by step, but still wont unlock.

Reason I chose this business:

Didn't fancy another 24 months contract, even when you ask for a sim card only pay as you go type, still ends up with a contract.

Quality
Thumbnail of user geralds774
California
1 review
0 helpful votes
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June 20th, 2023
Verified purchase
• Updated review

Still have not received an unlock code. Process started on May 8,2023...nearly 2 weeks! Will be forced to contact my bank and refund the money.

Reason I chose this business:

Did not know any better

Reason I chose this product:

Get unlock code

Later, lets see
May 8th, 2023
Verified site experience
• Previous review
Thumbnail of user leoncec1
Tennessee
2 reviews
0 helpful votes
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May 29th, 2023
Verified purchase
• Updated review

It's been over 10 days and after spending $127, my phone is still locked. I tried to email them but the address was no good.

Reason I chose this business:

Recommended

Reason I chose this product:

To unlock my SIM card

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Pleasers so far
April 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Recommended

Thumbnail of user jabrilc
New Jersey
1 review
0 helpful votes
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November 14th, 2023
• Updated review

Keep lying about refund all reviews are fake, keel pushing my redund back, don't use this site... terrible decision

I hope it works, if not I want a refund
September 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Google sponsored it

Thumbnail of user dashh6
Indiana
1 review
1 helpful vote
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December 8th, 2022
Verified purchase
• Updated review

They lied to me unless I'm tripping if I am I'll give them 5 stars but my phone isn't unlocked after 10 days and I'm out of 182 bucks

No service just an email

Reason I chose this business:

Idk first option that looked lrvit

Service
Quality
Idk if y'all real
November 29th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Idk first option that looked lrvit

Thumbnail of user arnoldc132
Pennsylvania
1 review
0 helpful votes
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August 27th, 2023
Verified purchase
• Updated review

I paid $29. Then I was told I needed to pay $49 more. I tried to use the same credit card and it wouldn't go through. Card worked everywhere else

Reason I chose this business:

Youtube video

Quality
Fast and easy
July 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Youtube video

Thumbnail of user jorgeh198
California
1 review
0 helpful votes
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August 6th, 2023
Verified purchase
• Updated review

These are some of the most corrupt, fraudulent mother$#*!ers I have ever had the displeasure of meeting. Absolutely scam.

They are all a bunch of useless scamming cocksuckers.

Reason I chose this business:

I did a search and they seemed to be positive at first.

Reason I chose this product:

I needed a service that these $#*!s were not able to provide.

Service
Quality
Learning very much
June 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Because google.

Thumbnail of user neala60
GB
1 review
0 helpful votes
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September 26th, 2023
Verified purchase
• Updated review

Slow and inefficient, misleading the process would be "instant" and hidden extra costs not mentioned at the beginnng

Reason I chose this business:

Wanted to unlock a mobile router

Reason I chose this product:

It came with a property we puchased four years ago.

Quick and efficient
August 17th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Wanted to use better signal provider

Thumbnail of user justinc1136
Virginia
1 review
0 helpful votes
  • Send Message
August 17th, 2023
Verified purchase
• Updated review

I want my phone fix or my money back yall need to fix my phone it has been 3 weeks already i need my money back

They never answer the phone and if they do they say they will call me back and they never do

Reason I chose this business:

Cuz they told me to

Service
Quality
Good thanks
July 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Cuz they told me to

Thumbnail of user juliot78
Virginia
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase

72chrs have passed and still nothing. The Customer Service email is not working. Will gv them one more week.

Reason I chose this business:

I need to change my sim card to the phone I'm unlocking

Quality
Thumbnail of user gw206
GB
1 review
1 helpful vote
  • Send Message
September 29th, 2020

Do not use this service, it is 100% a scam.

I paid £42 to unlock an iphone 8 that I owned after completing a 24 month contract with Vodafone. I'm loathed that I have to use a service like this, but Vodafone won't unlock the phone as it was purchased through mobilephones direct. Mobilephonesdirect claim that they are unable to unlcok the phone, so this was my only option.

I submitted the IMEI along with payment, then received confirmation that the unlock process had begun. I then received an e-mail asking about the mobile number used against the IMEI code, I provided this instantly, only for a request for that e-mail to be retracted. I thought this was strange but carried on.

Anyway, several days passed, no change to the status of the unlock, I emailed customer service, a woman called Candice replied, was very pleasant said that she'd do everything she could to chase up the status.

Since there was no update, I e-mailed them again this morning, asking if there was any update. An e-mail arrived stating that the status of my order had been updated, I logged in only to find that the status of the unlock is set to 'Blocked'.

E-mailed Candice several times, asked them if this service is a scam, this is the reply that I received:-

"No we are not a scam. The unlock has been blocked by the carrier, it could be due to the number provided not matching the IMEI or other contract/payment status issues.

In normal cases like this we would have to refer to the terms and conditions that you agreed to at the point of purchase regarding blocked devices and a no refund option would be presented as we have incurred the full cost of the service with our suppliers.

However on this occasion while we aim to help our customers as much as we can, I've negotiated a 50% refund on your unlock fee or we can use the unlock fee against an alternative non blocked or non blacklisted device"

I used a free service on the web to prove that the phone is unlocked, I sent this to Mobile Unlocked, surprisingly I did not get any response.

This is my experience, maybe I've been unlucky but it all seems like a scam to me, so be very wary.

Thumbnail of user robertm6764
New Hampshire
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

My experience was amazing. They performed and came through and in just a few short days have my IPHONE back B

Reason I chose this business:

Wanted a simple and quick fix to an unnecessary problem

Service
Quality
Thumbnail of user raymondm867
California
1 review
0 helpful votes
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July 8th, 2023
Verified purchase
• Updated review

After waiting and I been waiting after I paid close to $200 still waiting hopefully it will happen but I expected more

Quality
Easy and fast thank you
May 29th, 2023
Verified site experience
• Previous review
Thumbnail of user vadimsn
Latvia
1 review
0 helpful votes
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January 18th, 2023

Ordered unlock IMEI for Samsung. Three months later still no code, but they agreed to send me refund of 50% which I will never receive back,

Thumbnail of user georgel1442
GB
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Efficient so far but unable to unlock my phone so I will be looking for a rebate in due course.

Quality
Thumbnail of user jesiaha
New York
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

It went by fast when you forget about it but the next day everything is set and ready to go perfect

Reason I chose this business:

Bought a new phone and it was carrier locked

Quality
Thumbnail of user dennisk741
California
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Very unclear instructions.

Plus I was unable to use my credit card of choice.

I have no idea why.

Reason I chose this business:

I was directed to.

Quality
Thumbnail of user carolw1847
GB
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Easy Took longer than I expected but its done now thank you so much use but a bit expensive

Reason I chose this business:

I brought a phone for my son and it was locked on to the wrong network

Quality
Thumbnail of user justind764
Texas
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

I was able to transfer my data and it was quick. The process didn't take long at all.

Reason I chose this business:

I needed a new phone

Quality

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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