• Mobile Unlocked

Mobile Unlocked

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Overview

Mobile Unlocked has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.

86
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How would you rate Mobile Unlocked?
Top Positive Review

“My Phone was unlocked within the timeframe promised,”

Mason A.
9/15/24

My Phone was unlocked within the timeframe promised, and I didn't encounter any issues afterward. This service is a game changer for anyone who wants to unlock their phone without worrying about privacy.

Top Critical Review

“Deceptive marketing”

Nicholas R.
9/20/24

When it says your unlock is ready to be released and they hit you up for more money, you expect it to happen fairly quickly after that. Where I am from when people say ready that means available and now. Still waiting days longer than the time frame quoted after paying an additional 50. They suck

Reviews (945)

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Reviews that mention popular keywords

customer support (64) customer service (86) support team (37)
Thumbnail of user tristinn4
Pakistan
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Exceptional service at a reasonable price. Unlocking made affordable and efficient.

Thumbnail of user danj923
Pakistan
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Affordable pricing without compromising on quality. Unlock your phone without breaking the bank.

Thumbnail of user frankd1518
Oregon
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

I have tried to contact some one about unlocking my phone. I still don't have it unlocked. It is a waste of time emailing your support team as all I get is a PRE-PREPARED statement and no answer to my questions So I have to risk another $7.00 to find out if my phone is going to be unlocked.

Reason I chose this business:

Because I want my phone unlocked and your rating was good from what I can see on the internet. Of course that could be all false feedback, I'm not sure.

Service
Quality
Thumbnail of user johnm12136
Hawaii
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

They 1st said $29.95 and you would get unlock immediately, well that didn't happen. 48hrs later they said they needed another $89.00. Well I paid it mind you this was a prepaid ATT phone that I bought a different sim car for. I get an email after saying 24 to 72hrs that was over a week ago! I contacted support very rude, saying read the fine print we have 30 days. I was like this isn't what you advertised, and I have an email from you guys saying this. Same rude response saying if I dispute charges they would file a claim for up to $500. It's like just do what you advertised and what you said on your emails period! Beware do not use them they don't do what they promis

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user zanders8
Pakistan
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Quick Turnaround time with no compromise on quality. Unlocking made swift and efficient.

Thumbnail of user kellanj2
Pakistan
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

No hidden fees or surprises. Clear pricing and excellent service.

Thumbnail of user dianar1035
Georgia
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

I took 3 phone calls to find a representative that could help with unlocking a phone. No communicaton regarding additional time and charges levied twice after paying off installment plan and unlock request.
I had to initiate followup and found that additional charges had to be paid.

Reason I chose this business:

I am transferring to another carrier - after 20+ years with AT&T

Service
Quality
Thumbnail of user tinai104
GB
1 review
0 helpful votes
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November 13th, 2023
Verified purchase
• Updated review

Make sure you read all the terms and conditions and small print as initially looks like would only cost £10 then get ask for a further £25 to complete the unlock.

Blunt

Reason I chose this product:

Wish I hadn’t

Service
Quality
So far so good
October 22nd, 2023
Verified site experience
• Previous review
Thumbnail of user tatianam125
California
1 review
1 helpful vote
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March 2nd, 2023
Verified purchase

This company is a complete scam… I'm actually filing a police report on them! The only reason they have a high review rating is because after they take your money they ask you to rate them… NOT AFTER THEY PERFORM THEIR SERVICE. So when you read the REAL reviews most people talk about how simple their website is to use and HOPE they can unlock the phone. My phone was only carrier locked not blacklisted meaning it's reported lost or stolen. I bought my phone the week before I decided to use their service and the very day I entered my imei in their website T-Mobile said that was the day it was reported stolen. Their method is take your information then rather than unlock your phone they blacklist your imei. After 2 weeks they say you need to pay the premium fee which $179. They are scam artists to get more money from you…do not go this route!

Tip for consumers:
Don’t use it …they are a scam and never perform the service

Products used:
I tried to use an unlocking service…but the never locked my phone but rather they reported the imei lost or stolen and then requested more money from me

Service
Value
Quality
Thumbnail of user jorgec679
Pakistan
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

My phone was unlocked in no time, thanks to their rapid service. Quick and hassle free unlocking.

Thumbnail of user larkink6
Washington
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Complete scam! They say it's $50 to unlock your phone, then come back with "oh uh your phone is 'blocked', you actually need to pay another $70 to unlock"... JUST SO YOU KNOW, IF YOUR PHONE ISN'T ON CONTRACT YOU CAN GET YOUR PHONE UNLOCKED FOR FREE WITH YOUR PROVIDER

They won't give me a refund either even though when I paid I was under the impression they WERE my carrier. Complete scam stay far far away

Tip for consumers:
STAY FAR AWAY!

Thumbnail of user terrig407
Ohio
1 review
0 helpful votes
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November 6th, 2023
Verified purchase
• Updated review

It's been well over 2 weeks since I've paid in full, and still nothing. I've tried emailing and received a blocked email. I'd like my money back. So that I am able to get my phone unlocked elsewhere

Unable to get ahold of anyone.

Reason I chose this business:

Seemed safe. Was I wrong..

Service
Quality
So far so good
October 19th, 2023
Verified site experience
• Previous review

So far so good. Easy

Thumbnail of user toyac15
Georgia
1 review
0 helpful votes
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November 10th, 2023

I purchased the unlock for $26 and then they came back an asked for $49. It's been over 30 days and it's still pending at 95%. There's no way to contact anyone from the company. It's a SCAM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisons646
Washington
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Can't believe you charge to unlock a phone! My credit card has been charged but I have not received any service. Their email for not receiving services is also blocked.

Reason I chose this business:

Switch carriers

Quality
Thumbnail of user antonnettet1
GB
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Paid for this service and after more than a week still have not seen anything seems to be stuck at 95% processing with no further updates. The support also doesn't allow to submit responses.

Service
Quality
Thumbnail of user kindetsegaye
Maryland
1 review
0 helpful votes
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November 26th, 2023

THEY ARE A COMPLETE SCAM

"This company is a complete The only reason they have a high review rating is because after they take your money they ask you to rate them… NOT AFTER THEY PERFORM THEIR SERVICE. So when you read the REAL reviews most people talk about how simple their website is to use and hope they can unlock the phone. My phone was only carrier locked not blacklisted meaning it's reported lost or stolen. I bought my phone the week before I decided to use their service and the very day I entered my imei in their website ok the stmate 26$ pay Their method is take your information then rather than unlock your phone they blacklist your imei. After 2 weeks they say you need to pay the premium fee which $79 with out any service they charge 105$ they are not returning

Thumbnail of user williamm5178
Virginia
1 review
0 helpful votes
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April 14th, 2023
Verified purchase
• Updated review

Verizon cellular service can be expensive. I will try to get a better deal with Xfinity because Verizon has no unlimited data plans for reasonable prices.

Reason I chose this business:

I want unlimited data for a better price and Verizon cellular does not offer such deals. They don't even offer roll over unused data,

Reason I chose this product:

I like my Galaxy phone and I don't want to change.

Quality
Verizon cellular service can be expensive
April 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I want unlimited data for a better price and Verizon cellular does not offer such deals. They don't even offer roll over unused data,

Thumbnail of user annew662
GB
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Easy to use but took longer than expected. Progress tracker showing 20% complete for three days before suddenly receiving email as complete. No explanation why when I contacted the company.

Reason I chose this business:

Looks like reputable site

Service
Quality
Thumbnail of user lornet19
Portugal
1 review
1 helpful vote
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March 30th, 2023
Verified purchase
• Updated review

Its not instant like your web site states. I'm still waiting. Waited 20 min so far and only 20% completed.
Took a total 2 days and an extra $72.00 to unlock. Disappointed

Reason I chose this business:

Advertised as instant

Reason I chose this product:

Required that day and it was advertised as instant

Quality
Its not instant like your web site states
March 22nd, 2023
Verified site experience
• Previous review

Its not instant like your web site states. I'm still waiting. Waited 20 min so far and only 20% completed.

Thumbnail of user jasonp1490
Idaho
1 review
2 helpful votes
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July 18th, 2022
Verified purchase
• Updated review

The payment failed twice, it went through the third time, bank flagged as fraud, I spent 1:30+ correcting that, hope it's an effective unlock.
Finally, after 4 days it took effect.

treated me like a dummy.

Reason I chose this business:

Recommended by ATT.

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
The payment failed twice, it went through the third...
July 11th, 2022
Verified site experience
• Previous review

The payment failed twice, it went through the third time, bank flagged as fraud, I spent 1:30+ correcting that, hope it's an effective unlock.

Reason I chose this business:

Recommended by ATT.

Thumbnail of user junp16
Maryland
1 review
0 helpful votes
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August 20th, 2023
Verified purchase
• Updated review

They asked more fee to go forward processing and I did but after two weeks, they didn't finish the job yet. All the responses are just checking their website.

Quick response. But no promises.

Reason I chose this business:

Got gift phone and locked with carrier which different that I'm using.

Service
Quality
Payment failed several times
July 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Got gift phone and locked with carrier which different that I'm using.

Thumbnail of user libertyw18
Washington
1 review
0 helpful votes
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July 30th, 2023
Verified purchase

These jerks have not completed the order after MANY days waiting for it to unlock. $26 & $49 for NOTHING. I am contacting for a full refund. There is NO WAY they have 4,000+ positive reviews. DO NOT USE THEM

Reason I chose this business:

I am wanting to change my cell service, and they had my phone locked for less than $25.00 left on an installment payment.

Tip for consumers:
I want my money back!

Products used:
I was attempting to unlock my phone. They did not succeed in doing this.

Service
Value
Returns
Quality
Thumbnail of user johnhoanimathieson
Oregon
1 review
0 helpful votes
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September 28th, 2023

Waiting 7th day still not unlocked and on 95 percent completed. Not a good service. Will ring their 44 England UK number to find out what's going on?

Bad service
August 2023
John M

Tip for consumers:
Not sure???

Products used:
Unlocking mobile phone service

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmag455
Texas
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

What a waste of money i went to att and got the code in less than 24 hours try the carriers before you resirt to this its a waste of money sent me same code att had already sent me and i gave mobile unoock four days smdh and got charged for sumthing att and i myself did did not them so a complete waste of my money

Tip for consumers:
DONT USE !!!!!!GO TO CARRIER SITE NOT HERE!!!!!!!

Products used:
none i used att so this site did nothing

Quality
Thumbnail of user peterq397
Australia
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase
• Updated review

It's been over ten days now and I'm yet to get a result, the progress report shows it is at 95% and had been for the past week, I'm sorry to say that I feels as though I've been ripped off after paying out $115 Australian.

Reason I chose this business:

I'm trying to transfer to a new provider but never receive the code to transfer as a text.

Reason I chose this product:

As the above mentioned reply states, I'm trying to transfer to another carrier.

Quality
All seems to be good, I'll just have to see how effective...
September 13th, 2023
Verified site experience
• Previous review

All seems to be good, I'll just have to see how effective it is when I try to transfer my provider.

Reason I chose this business:

I'm trying to transfer to a new provider but never receive the code to transfer as a text.

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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