Modivcare

I would tell the employees that

Booked trans and they would always mess ride up,I missed almost every appointment due to not booking as I requested

The worst company ever sucks!I'm sorry to say but the company needs Better help in general for everything

Movidcare will hire anyone. The companies they hire could care less about clients. The cars are dirty & smell like ash trays.

Of the 7 NEMT trips we have scheduled with MC, all were no shows but one. Worst experience we have ever had - ever. My Mother's health has been compromised as well as her relationship with her healthcare providers as a direct result of MC's blatant disregard for UHC members and their transportation. On two occasions MC scheduled us with a driver from Yellow Cab - 350 miles from our home - 700 miles round trip. Last week they scheduled a driver from San Diego - 950 miles away - 1900 miles round trip. MC left me 4 voicemails confirming our driver would be here on time. When I explained to a supervisor that these drivers were too far way, I was told that is "NOT THEIR PROBLEM". During and after a scheduled trip, MC has given us a multitude of excuses for their no show. None of which made any sense. I have waited over 1/2 hr to speak to a supervisor only to be told they will call me back - they never have. For trips I scheduled 3 -4 weeks in advance, they've told me I didn't give them more than 48 hrs to find driver. Another time I called to find out why they never showed up, and was told "We've designated a team who have been working non stop to find you a driver". A team! Really!?This was for an appt that had already come and gone! Wouldn't the date be an important factor in the scheduling for this team? I would not recommend Motivcare to anyone. They cannot be counted on and have made it crystal clear over and over again that they couldn't care less about actually providing the service they are contracted nd paid to do.

The most unprofessional under paid job.Dealing with mental health members who think they can use profanity and still get service

I'm astounded with annoyed incredulity at the level of sheer incompetence modivcare exhibits routinely.

I've been hung on on TWELVE times before I even get to a rep to try to correct the mistake that they made scheduling my trip. They're so so so bad

Modivcare is a pice of $#*!. I hate deal with them,every single time my blood pressure goes up sky h

Dear Fellow Patients & ModivCare Board Members,

I am writing to express my frustration with the services provided by Modivcare Virginia Transportation. As someone who depends on this service to get to my medical appointments, I, like so many dissatisfied patients, have had multiple negative experiences with this company.

These include canceled rides, difficulty reaching customer service, long wait times, rude representatives, being stranded for more than 4 hours multiple times, and being lied to about ride activation after waiting 45 mins. Careless and negligent booking of appointments is also a major issue.

It is clear that this is a systemic problem that needs to be addressed by those at top. Therefore, I encourage all patients with similar problems to reach out to the Modivcare's Board members, President of Modivcare Ilias Simpson, CEO L. Heath Sampson, CCO Jody Kepler, and Vice President Jonathan B. Bush. You can find their information on the Modivcare website (https://www.modivcare.com/company/leadership) or on LinkedIn if you can't find their contact information.

I encourage you to also reach out to BBB, your insurance company and your local government regarding your complaints, as they have contracted Modivcare to provide quality needed services to the community.

We cannot rely on complaining to the supervisor or manager of the local Modivcare offices, as this is an in-house issue. We must take our complaints to the top of the chain, to the people who have the POWER to make the much-needed changes.

If any board member of Modivcare is reading this, I would like to respectfully request that you take our complaints seriously. The attention and intervention of the board are needed by the community you serve. People's lives are at risk if no action is taken to reform your local Modivcare offices responsible for serving those in need.

Sincerely,
A Dissatisfied Patient

When u call for appointments half the time u ask for certain Providers u the patient likes and half the time the minute u get off the phone with Modivcare they send u a text for Uber or Lyft i got one yesterday and i had to call them back telling them that i do not want Lyft for my coming home ride for tomorrow Modivcare has issues listening to there patients they seem like they do not care and i belive that United Health Care Dual Complete needs to look for a different Transportation Company this company just sends u with who ever and also with lyft and uber they do not text you until 10 minutes witht the color and make of the car and license plate number would be nice to have this info the day before your appointment and a person who speaks English and half the ppl who work for Uber and Lyft do not speak English and when u call them to give them directions into a Community they do not answer there phone so then u do not know if they will show up or not this is poor medical care when u are Disability to get to your Doctors and i am not about to walk home in this Florida Heat. Lisa Gorter

Husband Karl is paralyzed, in a wheelchair. Each time we requested roundtrip transport to a urology appointment in a medical building 12 miles away. The reservation was made four days in advance each time. Husband has a serious urinary tract infection.
First time, they sent a taxi sedan with no wheelchair access. I had to cancel the appointment and wait 3 weeks to get another.
Second time, no vehicle of any kind showed up. Again I had to cancel the appointment and wait 3 weeks to get another.
Third time, I started phoning at the scheduled 12:30 pickup time and every 15 minutes after that, asking, "Where is the transport van?" Each rep said, 'We're working on it."
I was determined to keep this appointment. The urologist's office said to bring him in any time before 4:30 p.m. and the doctor would see him. A van arrived at 2:45. After the appointment, I called MOVIDCARE at 4:45 p.m. for the return trip home. Each rep assured us that a wheelchair access van would be there "soon." I called every 15 minutes asking, "Where is the transport van?" The rep said, 'We're working on it."
They closed the medical building at 7 p.m. If a kindly security guard hadn't allowed us to wait indoors, in the lobby, we would have been at great personal risk waiting outside on the street at night in a dicey area of Los Angeles. Between calls every 15 minutes, I searched the Internet for other companies providing wheelchair vans. Impossible without advance reservations. Some had gone out of business. Finally at 10 p.m. it was clear that no vehicle was ever coming. I called a friend who had a large Kia Sorrento that could accommodate Karl's wheelchair in the back and him in the passenger seat. It was difficult loading Karl into the car but the three of us managed it. I took an Uber home.
We had been left stranded for over FIVE HOURS.
MOVIDCARE had four days to arrange transport. All they do is hand off the responsibility to a taxi company. If that company drops the ball, too bad for you. There's no apology, no accountability. They are content to collect money from your insurance company for rides they schedule but may or may not provide. We are in the process of filing a formal grievance with Humana, which has a contract with MOVIDCARE. We want Humana to cut all ties to MOVIDCARE and choose a responsible company.
Next time, we will rent an access van from Enterprise or Hertz for $150 per day. It's worth it to be sure to have guaranteed roundtrip transportation and be on time for Karl's appointments.