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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Georgia
1 review
0 helpful votes
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Easy and great
August 9, 2021

Ordering as very easy, sizes are explained well, prices are good for the product, product was true to what I was seeing online. I was concerned about what I received versus what I was ordering and it was perfect! I received updates timely and I was able to track the order without issues. Definitely will
Order from Modlily again!

Date of experience: August 9, 2021
Florida
1 review
0 helpful votes
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My order
September 21, 2023

It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.

Date of experience: September 21, 2023
Hawaii
1 review
0 helpful votes
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Received but waiting to return
November 3, 2021

I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.

Date of experience: October 4, 2021
Rotita R. Modlily Rep
over a year old

Dear customer,

Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily

Alabama
1 review
1 helpful vote
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ITEM NOT AS PICTURED
December 20, 2016

I never write reviews, but I feel I have to share. DO NOT ORDER FROM MODLILY. When my item arrived 7 weeks after my order date, it was NOT as pictured. I did not expect excellent quality, but this was exceptionally bad. The material is the same as a Halloween outfit bought from a drugstore. The picture shows an elegant draping neckline, and what I received is a tightly sewn neckline that looks like a clown suit. Also, when I tried to review it on Modlily's site, they didn't post it. There are 49 glowing reviews for this garment.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Cute dress
July 30, 2016

This is a really cute summer dress. I got it for my granddaughter who is a bit chunky but it is a bit too small for her. I am going to give it to my daughter instead then. It is made of a nice light knit material which has some give to it. It has some shape built into it which gives it a cute profile.

Date of experience: June 28, 2016
Michigan
1 review
10 helpful votes
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I ordered a swimsuit from this site a month ago and it still isn't showing as shipped! I have urged shipping a bazillion times and still nothing has changed! I'm almost positive this is a scam site! Don't waste your time or money!

Date of experience: March 30, 2016
Texas
1 review
0 helpful votes
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Happy Customer
April 9, 2023

I ordered a top and a swimsuit. The shipping was a but on the slow side. Took about 2.5 weeks to get my order but when I did, I was very happy with my purchases. The top was true to size. The swimsuit also true to size. Both looked exactly like the pictures.

Date of experience: April 9, 2023
Massachusetts
1 review
0 helpful votes
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Refund for damaged item
August 19, 2022

Fabulous customer service experience! Modilly replied to my issue right away, kept in touch and solved the issue, have to say the best on line customer service! Will definitely order from them again, my previous orders were great and I highly recommend them!

Date of experience: August 19, 2022
Canada
1 review
0 helpful votes
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Customer service assistance
March 14, 2022

I'm new to Modlily and placed an order for 4 dresses, and then changed my mind twice! Staff were very accommodating and understanding. I'm excited to see my 2 dresses that are coming. Great customer service for mixups that I generated. Thank you.

Date of experience: March 14, 2022
Washington
1 review
1 helpful vote
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Stay Away!
March 31, 2017

Items arrived unwearable! The company offered me $17 on a $52 purchase or I could return them to China- at my expense! I did not make the mistake, they should pay for the return or give me a full refund. My mistake was ordering from them- never again!

Date of experience: March 31, 2017
Connecticut
1 review
0 helpful votes
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Love my product, received it very quickly however the $39 coupon, no limit is a joke! No one in CHAT can help me, there is no phone number to call anyone and after several attempts still no one can help me use my first coupon which is worth $39 dollars that is expiring TODAY becuase it wont work for me and no one can help me. I dont feel that is good customer service. You should be able to help me on my order/cart immediately and instead all i get is emails telling me what i already know. I believe that Modlily should send me a voucher for $39 due to all this wasted time and hassle.

Date of experience: April 6, 2022
California
1 review
0 helpful votes
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Good Fit!
July 25, 2016

I got medium and large to see which one I liked better. The medium bottom fits better and the large top fits better. The way the top is cut boobs can stick out easily. I am keeping the large and altering the bottoms to fit better.

Date of experience: June 23, 2016
New York
1 review
0 helpful votes
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Totally satisfied
January 3, 2024

I was very skeptical about ordering from someplace overseas as I have been burned in the past. I was so excited to see ad feel the quality of the material and the fit is perfect of both my blouses. I was also very happy that the package was delivered in a very timely manor. I am totally satidsfied!

Date of experience: January 3, 2024
Florida
1 review
0 helpful votes
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Bathing suit order
April 16, 2023

I ordered what I thought was a 2 piece bathing suit. The picture showed a top and a bottom but was just a top that I received. It is very deceiving when the picture shows a top and a bottom and the order was apparently only for a top

Date of experience: March 17, 2023
Michigan
1 review
0 helpful votes
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Order review
July 8, 2024

My items arrived and fit perfectly. The quality and craftsmanship of the clothing is exceptional. Clothing is true to size.

Date of experience: July 8, 2024
Serbia
1 review
2 helpful votes
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Something here smells
January 25, 2017

You can tell from the language all these reviews are written by the same person the English is terrible,, do you think we are all stupid or something? Well I have clothes from them and they are great yaaaa boo

Date of experience: January 25, 2017
New Jersey
2 reviews
0 helpful votes
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Bathing suits
August 30, 2022

I love the website that you guys have and all the colors and patterns that you show. The shipping is terrific and fast too. I will be back soon when I need something else, like shirts or dresses. I just enjoy going through the clothes and the bathingsuits you have. They fit perfectly and everyone I know loves the patterns and colors on them.

Date of experience: August 30, 2022
Germany
1 review
1 helpful vote
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Floaty and Fresh
June 22, 2017

It's my second time to buy clothes from Modlily. I purchased a dress this time. Beautiful and flowy dress. Fully lined but feels light and flowy on the body. Well made--I'll enjoy shopping on Modlily. Great summer-party or dinner-on-the-coast dress!

Date of experience: June 22, 2017
Canada
1 review
0 helpful votes
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Return and Exchange.
August 18, 2022

I could not get do anything on the site myself. It would not take my email and said I did not have an order which i had already received. I ended up going through live chat and so all ended up great. Oviya got me through it. My only issue was trying to do it myself because it did not have my info.
Thank-you

Date of experience: August 18, 2022
Maryland
1 review
8 helpful votes
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Buyer Beware Big Time!
October 30, 2019

Wanted to return a cheap blouse because it was... cheap! They asked me for a picture to show what I didn't like about it. How do you take a picture of cheap? I hope they pay their photographer $1M (or 7M Yuan) - what a genius he/she must be getting these clothes to look so good in pictures! Never again!

Date of experience: October 30, 2019