Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Ordering as very easy, sizes are explained well, prices are good for the product, product was true to what I was seeing online. I was concerned about what I received versus what I was ordering and it was perfect! I received updates timely and I was able to track the order without issues. Definitely will
Order from Modlily again!
It takes a while to receive an order. My first shipment was a partial order then I had to wait a long time for my second order. I had to email the company and they had to research the second order. Finally I received it.
I received the 3 items I ordered but only 1 fit. The one that fit was great but the other two were too small. I went to the website to try to figure out how to return it and I thought I was supposed to receive a label to return it. Please advise as I am still waiting.
I never write reviews, but I feel I have to share. DO NOT ORDER FROM MODLILY. When my item arrived 7 weeks after my order date, it was NOT as pictured. I did not expect excellent quality, but this was exceptionally bad. The material is the same as a Halloween outfit bought from a drugstore. The picture shows an elegant draping neckline, and what I received is a tightly sewn neckline that looks like a clown suit. Also, when I tried to review it on Modlily's site, they didn't post it. There are 49 glowing reviews for this garment.
This is a really cute summer dress. I got it for my granddaughter who is a bit chunky but it is a bit too small for her. I am going to give it to my daughter instead then. It is made of a nice light knit material which has some give to it. It has some shape built into it which gives it a cute profile.
I ordered a swimsuit from this site a month ago and it still isn't showing as shipped! I have urged shipping a bazillion times and still nothing has changed! I'm almost positive this is a scam site! Don't waste your time or money!
I ordered a top and a swimsuit. The shipping was a but on the slow side. Took about 2.5 weeks to get my order but when I did, I was very happy with my purchases. The top was true to size. The swimsuit also true to size. Both looked exactly like the pictures.
Fabulous customer service experience! Modilly replied to my issue right away, kept in touch and solved the issue, have to say the best on line customer service! Will definitely order from them again, my previous orders were great and I highly recommend them!
I'm new to Modlily and placed an order for 4 dresses, and then changed my mind twice! Staff were very accommodating and understanding. I'm excited to see my 2 dresses that are coming. Great customer service for mixups that I generated. Thank you.
Items arrived unwearable! The company offered me $17 on a $52 purchase or I could return them to China- at my expense! I did not make the mistake, they should pay for the return or give me a full refund. My mistake was ordering from them- never again!
Love my product, received it very quickly however the $39 coupon, no limit is a joke! No one in CHAT can help me, there is no phone number to call anyone and after several attempts still no one can help me use my first coupon which is worth $39 dollars that is expiring TODAY becuase it wont work for me and no one can help me. I dont feel that is good customer service. You should be able to help me on my order/cart immediately and instead all i get is emails telling me what i already know. I believe that Modlily should send me a voucher for $39 due to all this wasted time and hassle.
I got medium and large to see which one I liked better. The medium bottom fits better and the large top fits better. The way the top is cut boobs can stick out easily. I am keeping the large and altering the bottoms to fit better.
I was very skeptical about ordering from someplace overseas as I have been burned in the past. I was so excited to see ad feel the quality of the material and the fit is perfect of both my blouses. I was also very happy that the package was delivered in a very timely manor. I am totally satidsfied!
I ordered what I thought was a 2 piece bathing suit. The picture showed a top and a bottom but was just a top that I received. It is very deceiving when the picture shows a top and a bottom and the order was apparently only for a top
My items arrived and fit perfectly. The quality and craftsmanship of the clothing is exceptional. Clothing is true to size.
You can tell from the language all these reviews are written by the same person the English is terrible,, do you think we are all stupid or something? Well I have clothes from them and they are great yaaaa boo
I love the website that you guys have and all the colors and patterns that you show. The shipping is terrific and fast too. I will be back soon when I need something else, like shirts or dresses. I just enjoy going through the clothes and the bathingsuits you have. They fit perfectly and everyone I know loves the patterns and colors on them.
It's my second time to buy clothes from Modlily. I purchased a dress this time. Beautiful and flowy dress. Fully lined but feels light and flowy on the body. Well made--I'll enjoy shopping on Modlily. Great summer-party or dinner-on-the-coast dress!
I could not get do anything on the site myself. It would not take my email and said I did not have an order which i had already received. I ended up going through live chat and so all ended up great. Oviya got me through it. My only issue was trying to do it myself because it did not have my info.
Thank-you
Wanted to return a cheap blouse because it was... cheap! They asked me for a picture to show what I didn't like about it. How do you take a picture of cheap? I hope they pay their photographer $1M (or 7M Yuan) - what a genius he/she must be getting these clothes to look so good in pictures! Never again!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Dear customer,
Sorry for the inconvenience.
We sent you an email for your issue,
Please check.
Looking forward to your reply.
Regards
Modlily