Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I ordered a couple times, I always got what I orders, they use great fabrics.
Love how they have diversity, great style, fit well and it ship ina timely manner.
Ordered two bathing suits and loved them both. Nice fit and very stylish.
Clothes are much larger than expected and returns are impossible. I have tried for 3 weeks to get a return label with no response. I will not be ordering again because you cannot ensure customer satisfaction.
I had ordered 6 blouses/sweaters in XL. Three were received and the sleeves on all were way too long. I asked for an RMA to return for exchange. That went perfectly. But during that call I asked them to change the final 3 from XL to L. And the customer service person said it had been done. But when I received them they were all XL. I have to have the sleeves shortened by a tailor but don't plan to return for exchange.
Hopefully all will proceed beautifully and the swimwear will fit well.
Very happy with swimsuits I ordered. All were as pretty as pictured, they seem well made. Larger selection than anywhere. Prices were great. Even living in Sunshine state, it is hard to find stylish suits at an affordable price. Shipping was very fast. Part of my order I received in less than 2 weeks.
The jewelry is cute & very affordable. My granddaughter loves it.
Very happy with everything.
This was the first time I ordered from Modlily and it won't be my last! I ordered 5 items: 3 velveteen tops, 1 sweater and a Christmas sweatshirt! All arrived today(12/23). Shipping took about a month, as I suspect it was coming from China. The quality, workmanship and craftsmanship was exquisite. The detail on the velveteen tops is beautiful. The sweater is like a soft chenille, its lightweight and perfect for the climate I live in. The sweatshirt is is warm, but not to hot! U ordered an XL in all, and the fit is perfect. Each item was carefully wrapped in individual zip lock bags. I am very happy with my purchases and plan to order from this company again.
I love the fit, comfort and looks of these tops. So easy to launder and come out looking like new again!
I bought 2 styles of swimsuits. Both fit really well and quality was great. I was very happy with my purchase.
Your return policy is not true to its word. You say 30 day money back guarantee, but you credit it back to your companies account not to the clients visa company. I would never recommend you to anyone because I've been spending more Online chats and got nowhere. Repetitive answers. No resolution.
The clothes are a good quality. Run true to size. Lots of different choices and colors. People tell me that my top is beautiful. The next thing they say is where did you get it from. Do tell them and go ahead and order on line.
Poor quality clothing, horrible customer service and return policy. Would only offer me 30% refund when I wanted to return a defective dress! The panels of black on the dress are 2 different colors and material. Only able to email them, no customer service phone number. This company is a scam!
I ordered 4 bathing suits and they are top notch material. I accidentally ordered one suit in the wrong size but plan on exchanging it for the correct size. The others fit so well and they are the best material.
Love what I bought. Shipping was a bit slow but now a days most shipments are slow. Love the swimsuit I bought.
Very easy to use site. Love all the pictures of tops
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi, Barbara B.
Sorry for the inconvenience.
Can you tell me your order number?
I will check and solve it for you,
Looking forward to your reply.
Sincerely
Modlily