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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
South Carolina
3 reviews
18 helpful votes
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This company shows up on Facebook, Instagram, and Pinterest. Unlike other legitimate online stores, they will take payment immediately and never send a confirmation, much less any merchandise. I placed an order 6 weeks ago & money was taken out of my account the same day. I have never heard from them. Beware. Do not let them continue!

Date of experience: December 9, 2016
Virginia
1 review
2 helpful votes
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WILL NEVER ORDER AGAIN
December 26, 2017

Horrible quality clothing, takes forever for your order to come, 2 out of 4 items sent were the wrong size, return policy is a nightmare. Wish I had done more research on this company before I waste my money.

Date of experience: December 26, 2017
Sofia M. Modlily Rep
over a year old

Dear Peggy S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
3 reviews
1 helpful vote
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Not good I
All my orders have had something wrong with them. Shame on you. From mary taylor
I received a top that was cut but gems were raw awful. Then dress picture did not convey try color of dress, now I get the blouse that is much too small for me. Your size charts are incorrect,

Date of experience: July 11, 2017
Sofia M. Modlily Rep
over a year old

Dear Mary,
Thanks for your feedback.
We have been devoting to offer good products with low price, it’s rarely that faulty items sent out, if it’s true, 100% refund will be issued.

Please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Iowa
1 review
14 helpful votes
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I've not received my order in 4 months. I don't get an answer or a call back about my order which says was submitted and order successfully.
I'm really questioning if this company should be turned into the Better Business Bureau of Investigations

Date of experience: August 23, 2016
Pennsylvania
1 review
0 helpful votes
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Good stuff
August 30, 2022

Fast delivery, quality clothes as represented in on line pictures. Sizing seems a little large but it could be me as I lost some weight over the last few months and did not measure myself before purchase.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Great Customer Service
June 1, 2022

Slow delivery but great customer service nonetheless! Was actually shocked to get an immediate and appropriate response to my communication regarding the order. Very happy about that.
Can't give 5 stars yet because I still haven't received order.

Date of experience: June 1, 2022
New York
1 review
0 helpful votes
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This site is a competitive online fashion store with thousands of trendy womens clothing.The customer service is very helpful and I were well informed about my order from shipping to when I received my item. Good value for money and I will definitely be using them again in the future.

Date of experience: July 5, 2017
GB
1 review
10 helpful votes
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Shocking!
November 26, 2015

Absolutely appalling product. Not like the picture, cheap material, bad sizing, stitching not straight, where do I end? Poor customer service, although they did respond quickly they would not offer a refund because of faulty item. Offered me 20% if I paid to send it back. Argued for days but ended up telling them to stick it! Trading standards cannot do anything as the company is in China. Do not shop with this site and please check details more carefully if you find something that is a bargain price elsewhere as there are a lot about! Below is a picture of the dress from the site and the one I actually received.

Date of experience: November 26, 2015
Georgia
1 review
0 helpful votes
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Their sizing is so all over the board when you receive the clothes its unreal. I bought a Small and a Medium (I am between a size 6 and 8). Both were way too big. ModLily told me I could incur the cost of shipping (expensive) or order another bathing suit at 40% off. Great discount but not when you have no idea if the item will even fit you or not. Save yourself time and money and buy elsewhere. This company has horrible customer service to go along with their random sizing.

Date of experience: April 11, 2017
Illinois
1 review
6 helpful votes
Follow Laurie O.
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Ok, so we are buying cute clothes for 20 - 30 dollars... The shipping does take a long time, but it is free. I have purchased 3 casual dresses from this company and am quite pleased with each of them. Super comfy, make is solid and I have received numerous compliments on each one. Seriously puzzled by so so many poor reviews and glad I did NOT read them before I put in an order LOL.

Date of experience: January 9, 2017
Texas
1 review
0 helpful votes
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Demi helped
August 1, 2022

I spoke with Demi on an online chat about two orders I had placed earlier today. She was very professional And had that personal touch. Not only did she answer my questions but she also sent screenshots which enabled me to have a better understanding.

Date of experience: August 1, 2022
Singapore
1 review
0 helpful votes
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Nice dress
July 25, 2016

Thank goodness for reviews. I am usually a small but ordered a medium based on other customer recommendations. Item arrived much sooner than expected and did not disappoint. Nice soft, thick fabric, color appears as in picture. Good price, very very happy with. Very cute! I highly suggest this. I planning to order in more colors!

Date of experience: June 23, 2016
Missouri
1 review
0 helpful votes
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You don t get item they won t talk to you or return e mails or phone messages stay away this site is a rip off. I ordered 4/10/17 i paid paypal 4/10/17.4/20 sight said shipped now says no such order i called 3 times got machine they will call in 24 hours did not sent 3 emails they dont answer 30 00 lost

Date of experience: May 8, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Georgia
1 review
3 helpful votes
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Do Not Purchase from them. WARNING I purchased 5 items... sizes way, way off. Ordered xxl, size that came was s/m. I had a girlfriend that wears a S come over and took pictures of her in the clothes and they fit her as evidence for a credit-card dispute I filed with my credit-card company against them. Arms were so long on one item, they went a good 5" past my fingertips. I'm 5'5. On the site it's all good reviews and says returns no problem. Truth, you're stuck with your purchase. They wrote back saying shipping is more than purchase. You have to ship back to China. They recommended giving the items away to a friend. The phone # is no good... you won't get a return call. Even my credit card co had no luck. For the good of consumers everywhere, don't order from them. Shut these people down.

Date of experience: February 5, 2017
Tennessee
1 review
0 helpful votes
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Great experience! It took longer than usual to receive the previous order. I hope they stick to their word and mail these quickly!

Date of experience: July 8, 2024
Kentucky
2 reviews
0 helpful votes
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Awesome
June 16, 2017

Easy browsing, fast free shipping always on sale. Delivered quickly. Love the store and products. Everything is top quality and I've never been disappointed. I am completely satisfied with what I bought from Modlily. It is an awesome website.

Date of experience: June 16, 2017
Canada
1 review
0 helpful votes
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Buying products from this company
December 18, 2022

Long waiting period on shipping. Missed my party to wear the products. But being oversized they fit me well. Are good quality. And very attractive plus I got free earrings.I would buy more from this company in the future. And i highly recommend it to others..

Date of experience: December 18, 2022
Canada
1 review
2 helpful votes
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Total Scam
May 24, 2016

I ordered a swimsuit. It took 6 weeks to arrive only to discover that the solid black piece under the stripes on the top have been sewn on inside out! Really? Bottoms are not put together and no strings to attach sides of bottom. This is garbage. Don't waste your money!

Date of experience: May 24, 2016
Sofia M. Modlily Rep
over a year old

Hi Shona,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, it's rarely that faulty items sent out, if it's ture, 100% refund will be issued.
Please submit a ticket ASAP and we are expecting an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Canada
1 review
0 helpful votes
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After reading many poor reviews I was concerned about receiving my recent purchase. I recently received my two bathing suits within the estimated time frame and they fit great and were of good quality. Would definitely order again from Modlily.

Date of experience: July 12, 2017
Arkansas
1 review
7 helpful votes
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Cheap, cheap rip offs!
November 25, 2019

Wish I had read the warnings first! Bought 3 blouses, received 2, one I did not order. Cheap looking blouses, made with cheap tee shirt material. BE WARE, they are a rip off... will never buy from them again.

Date of experience: November 25, 2019