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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Georgia
1 review
0 helpful votes
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As promised
March 22, 2024

I'm a skeptic when it comes to buying clothes online but I really don't like going to the stores and rummaging through their racks only to try on clothes that doesn't flatter my 52 year old body. I desperately needed a swimsuit. I saw an add on instagram. I closed my eyes and took a leap of faith. I'm so glad I did. This was a great process! I am in love with it! It's almost to pretty to wear for just any occasion, so I will need to get another one for casual occasions 🥰. It's made very well and it fit even better! I think I have found my swimsuit that fits beautifully and comfortably and it doesn't have a skirt 🥹. I recommend you give them a try! Keep making great clothing!

Date of experience: March 12, 2024
Washington
1 review
0 helpful votes
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Shirts purchased from Modlily
April 19, 2024

I have ordered several causal shirts and was very pleased with the quality and fit of all of them. Allow time for delivery as it does take a week or so but does deliver per ETA. I ordered size large based on the sizing charts provided and the fit was great.

Date of experience: April 19, 2024
Nebraska
1 review
0 helpful votes
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Order
September 19, 2024

It was my first time ordering for my wife. The ordering was easy the first time.

Date of experience: September 19, 2024
Pennsylvania
1 review
0 helpful votes
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Nice bathing suits
June 26, 2024

For several years now I have purchased several bathing suits. My two favorites that I wear most of the time have held up very well and purchased well over 7 years ago!

Date of experience: June 26, 2024
Washington
1 review
0 helpful votes
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Superior products!
July 11, 2024

I ordered 4 swimsuits and 1 dress. They were all great quality and exactly like the image on their site. This company is a keeper!

Date of experience: July 11, 2024
North Carolina
1 review
0 helpful votes
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Enjoyed the ModLily choices
September 19, 2024

Modlily choices in tops that I had to choose from.

Date of experience: September 19, 2024
Rhode Island
1 review
0 helpful votes
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Merchandise
September 19, 2024

Very good quality loved all the swimwear. Already purchased 2 bathing suits

Date of experience: September 19, 2024
Australia
1 review
0 helpful votes
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Dress
September 19, 2024

Purchase process very easy
Still await arrival of dress so final assessment will need to wait

Date of experience: September 19, 2024
New Hampshire
1 review
0 helpful votes
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Exselent
September 19, 2024

Nice items good material and the attention will buy again

Date of experience: September 19, 2024
Georgia
1 review
0 helpful votes
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I contacted Customer Service about my return and exchange. They checked on my return and initiated the shipping of my exchange. Thank you so much

Date of experience: July 26, 2024
Canada
1 review
2 helpful votes
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Poor customer service
March 9, 2024

Incomplete orders, breaking orders apart, shipping cost +++ paying multiple times for shipping cost. Orders processing time way too long. Terrible online service. No phone numbers to talk to anyone. Just not a place that I would shop in the future. Takes months to arrive at your door, when it does items are missing from the order.

Date of experience: February 28, 2024
California
1 review
6 helpful votes
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Rip off
March 2, 2023

Modlily is a chinese company so expect a foreign transaction fee, shipping to be over 3 weeks and the quality to be pretty bad and run small. For me, when trying to return, I understood that there would be a $9.95 charge to return, but what I didn't know is that two of the items were not returnable. No mention of that until I tried to return. Will NEVER purchase from this company again. Another thing - there isn't a way to submit reviews on their website so how funny is it that there are reviews there. And all good reviews?

Date of experience: January 31, 2023
Colorado
1 review
0 helpful votes
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Love these clothes
September 18, 2024

Your cloths are adorable and high quality! I love your clothes

Date of experience: September 18, 2024
GB
1 review
0 helpful votes
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Quick response to any issues or questions
August 7, 2024

Lovely items of clothing and the fit was true to size. Will be ordering again in the future.

Date of experience: August 7, 2024
Michigan
1 review
5 helpful votes
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Waste of Money
May 17, 2023

I bought my swimsuits and waited the month to get them, just to discover none of them fit. When I go to ask for an exchange they say no returns or exchanges. Even though I have an email stating free returns for 30 days. Either way I'm stuck with suits that don't fit and need to go buy more. Support local business that you can exchange no problem and talk to someone live.

Date of experience: April 17, 2023
Illinois
1 review
0 helpful votes
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Anonymous
August 16, 2024

Not all outfits are true to size. I feel most of the outfits are made for tall people

Date of experience: August 16, 2024
Canada
1 review
0 helpful votes
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Nice Clothing
February 28, 2024

The clothes are very fashionable and bright colors.
Sizing is pretty good. I've ordered a lot from Modlily and been very pleased. The fabric sometimes is thinner than expected. I will keep ordering because I do love their clothes.
Delivery is not always as fast so don't be in a hurry to receive your parcel.

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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I ordered two bathing suits
June 14, 2024

98% of the time they come true to size I am 5'4 135 pounds. I order large. Very well-made great materials only drawback it takes 3 to 6 weeks to come in! Well worth the wait though!

Date of experience: June 14, 2024
Florida
2 reviews
0 helpful votes
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Very satisfied
March 2, 2024

Very satisfied with everything I purchased from this company. Even when I experienced a problem, they were right on it, and made it good. Clothes are of decent quality, and,stylish. You won't be sorry you ordered from modlily

Date of experience: March 2, 2024
Virginia
1 review
2 helpful votes
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Ordered snowman sweatshirt in November. Finally got it late December. Sent it back and posted on their website (submit ticket) postage and tracking number when I returned it for exchange size (It would have fit 2 people) or refund. So tired of submit ticket or live chat where they are nasty to you orsay same thing over and over. Before buying from them just throw your money in the trash.

Date of experience: February 11, 2024