Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Utah
1 review
0 helpful votes
Follow Smith C.
Unfollow Smith C.
Send Message
Share Review
Report Review

Fine clothing at affordable price.
March 8, 2023

Order came weeks before anticipated. Beautiful fabrics and great fit. I loved every item of the many that I ordered. Colors were as bright as advertised.
I would like to have had a smaller size option on some of them.

Date of experience: March 8, 2023
Oklahoma
4 reviews
1 helpful vote
Follow Tamara L.
Unfollow Tamara L.
Send Message
Share Review
Report Review

NICE swimsuit!
July 28, 2023

Very impressed, surprised with this swimsuit set. I'm 5'3", 115 lbs, 59 yrs old. Suit fits well & its quality is good/nice. Top could be a smidgen larger, it's a bit tighter to pull top on...oh well. I can tell it will be fine & comfortable enough for swimming.

Date of experience: July 28, 2023
New York
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Send Message
Share Review
Report Review

Amizing products
June 29, 2017

Modlily is amazing! It was a great experience with them because all of the products so amazing and affordable. It's absolutely perfect for me. Their quality is amazing, very fast shipping. I have no complaint at all. Love this site!

Date of experience: June 29, 2017
Pennsylvania
1 review
0 helpful votes
Follow Dante V.
Unfollow Dante V.
Send Message
Share Review
Report Review

2023 swimsuits
March 24, 2023

I was happy with my purchase. Got 4 swimsuits and all were made very well and wood quality material. The turn around time for receiving my purchase surprised me. I thought it would take a lot longer to get them. They also were true to size. Will order again

Date of experience: March 24, 2023
North Carolina
5 reviews
2 helpful votes
Follow JudyB C.
Unfollow JudyB C.
Send Message
Share Review
Report Review

Lavender shiiirt
January 4, 2022

Easy to order and arrived in short time. Like the big sleeves and lovely color of this shirt. I should have gotten a size smaller but I will keep, just wanted you to know they run large. I usually wear a 16, so got an X-L, should have tried the L. Over all it's a very nice shirt., light weight and long enough, I'm 5'7" so like long shirts. Also an old lady so don't care for the shirts that are short or expose too much skin...

Date of experience: January 4, 2022
Utah
1 review
0 helpful votes
Follow milette m.
Unfollow milette m.
Send Message
Share Review
Report Review

Wonderful clothing
August 15, 2024
Updated review

I have bought several pieces of clothing, dresses, pants, tops. I have love them all.

Date of experience: August 15, 2024

Wonderful clothing
July 6, 2024
Previous review

I am very pleased with the most of the items I have purchased from your company. There have been a few items that did not fit or wash well. There have only been two items that had this problem and I have purchased several pieces of clothing.

Date of experience: July 6, 2024
New Jersey
1 review
0 helpful votes
Follow Teresa Teresa W.
Unfollow Teresa Teresa W.
Send Message
Share Review
Report Review

Great service and quality
June 10, 2024

First, it was so easy to order. Then Modly kept me advised every step during shipping all the way to the delivery. Once delivered, I loved my bathing suit even more than the picture.

Date of experience: June 10, 2024
New Jersey
1 review
0 helpful votes
Follow Burdge P.
Unfollow Burdge P.
Send Message
Share Review
Report Review

I placed 3 orders. First order spent weeks "moving through the USPS system". Not something I understand since the seller is in NY and I am in NJ. First order product was exactly what I expected and I loved it. So...I ordered again. Second order also took weeks to arrive. The products were beautiful but didn't fit my "curves" as expected. I contacted them for return information since there were multiple garments to return at $9.99 each. I was hoping for a return agreement with PayPal (how I purchase online goods). No help there. Third order has just shipped (USPS). All ordered days after the arrival of the first order. ModLily products are lovely, but not worth the long wait AND the expensive returns.

Date of experience: March 10, 2023
GB
1 review
27 helpful votes
Follow Maria W.
Unfollow Maria W.
Send Message
Share Review
Report Review

Thieving bastards
June 18, 2020

I ordered 3 items in January, finally got them in April. None of them matched descriptions or size horrendous cheap fabric which which can only be described as a fire hazard. I spent $86 and after multiple emails 1 was offered $17 By means of a refund. I was so exasperated I accepted it in June! Stay away from these rip off merchants

Date of experience: June 18, 2020
Canada
3 reviews
14 helpful votes
Follow Lisette G.
Unfollow Lisette G.
Send Message
Share Review
Report Review

Very Pleased
March 7, 2022

ModLily has a lot of very nice items and very good prices. So far, all the orders I've placed with them has completely come in in a reasonable amount of time. I can't comment on customer service since I've never had any reason to deal withe them. Plus, the "commits" posted in each items are from actual shoppers and not hired hand some company use to type up a bunch of positive comments. With Modlily, people post actual pictures of themselves wearing the clothing which is terrific.

Date of experience: March 7, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sherry S.
Unfollow Sherry S.
Send Message
Share Review
Report Review

Easy ordering online
August 9, 2024

Simple, easy ordering online, found what I wanted to order, once done easy checkout page….

Date of experience: August 9, 2024
Puerto Rico
1 review
0 helpful votes
Follow Sandra R.
Unfollow Sandra R.
Send Message
Share Review
Report Review

BAD
July 6, 2023

I made an exchange and they kept it. Now they don't want to return the dresses or the money, and when I contact them online they simply say that they will fix me in 24 hours and that was 4 months ago. Do not buy there it is a hoax.

+1
Date of experience: June 6, 2023
Massachusetts
1 review
1 helpful vote
Follow Jean K.
Unfollow Jean K.
Send Message
Share Review
Report Review

Pleasantly Surprised
December 28, 2016

While I loved the design of all of the tops, dresses, etc. on their site the reviews were horrible. I decided to try three pieces fully expecting they either would never come or be tattered and extremely flimsy. While the order did take about a month to actually process, I have to say I really liked the pieces I got. I'm not sure how long they'll last as they are so inexpensive however they are just as represented on the site, nice heavy weight and warm and seem definately worth the price even if they only last one season.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
Follow Nataliya M.
Unfollow Nataliya M.
Send Message
Share Review
Report Review

Great price, nice materials
September 14, 2017

I shop for my teen daughter's clothes on Modlily. We've been very happy with the price, material and cut (the way the clothing fits - it's geared for taller, slimmer bodies). The only complaint is the delivery time, it just takes a little long time so you better not be in a hurry to receive the items.

Date of experience: September 14, 2017
New York
2 reviews
1 helpful vote
Follow Laurie D.
Unfollow Laurie D.
Send Message
Share Review
Report Review

Ordered a black halter maxi dress for summer. Took two plus weeks to arrive. It is navy blue and the sizing is off by two sizes. Cannot reach the company via email, no responses to my inquiry about returning the item So unhappy with the product quality and poor customer service. Buyer beware of this company!

Date of experience: July 10, 2016
California
1 review
0 helpful votes
Follow Peggy T.
Unfollow Peggy T.
Send Message
Share Review
Report Review

Modlily's The Best!
November 25, 2021

Not only will you find the most beautiful, unique, high-quality items at the best price, Customer Service is a joy to work with. I have occasionally had to exchange an item for a different size and they are continually engaged with updates on the return process. I'm so glad I discovered Modlily. You will be, too!

Date of experience: November 25, 2021
Australia
1 review
0 helpful votes
Follow Hollard J.
Unfollow Hollard J.
Send Message
Share Review
Report Review

Absolutely perfect 👌
June 20, 2024

My package arrived in good time and was packed very nicely whilst not expecting that or the quality of my purchase as it was my first of many purchases from you guy's...thank you sooooooo much 😍

Date of experience: June 20, 2024
Texas
1 review
0 helpful votes
Follow Beth M.
Unfollow Beth M.
Send Message
Share Review
Report Review

It took me 2 months & a ton of hassle to finally receive my product. It didn't come close to fitting! I ordered by their sizing & one item is 1 size too small, the other about 4 sizes too small. The quality was really bad. They offered me 40% credit to keep the items or pay for the return to Asia myself. So I paid $30 for the 'pleasure' of trying their product! Wonder how long, or even if I'll ever get my partial refund.

Date of experience: May 6, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Illinois
3 reviews
0 helpful votes
Follow Becki X.
Unfollow Becki X.
Send Message
Share Review
Report Review

Modlily experience
December 5, 2023

I'm very happy with Modlily clothes. They are really cute. But there are a couple of problems with the sizing and delivery. Each item is sized a little differently. Even though I always check the size guide sometimes the items don't fit when I receive them. Also, shipping takes a very long time before you finally receive your order.

Date of experience: November 9, 2023
Australia
2 reviews
16 helpful votes
Follow Sharon J.
Unfollow Sharon J.
Send Message
Share Review
Report Review

Do not buy!
October 18, 2016

No Star Rating! I would not recommend this site. Sizing was way off. Won't give me address to return and offered only 30% credit. Nearly a week of emails and they still havent resolved refund. Last msg says we will dispatch order asap? What Order? Do not buy from Modlily. Wish is a very good site and cheaper. Refund happily and you do not have to return item.

Date of experience: October 18, 2016