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Modlily

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Modlily

4.5

casual, lounge womenAge 19-25, 26-45

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!

Hong Kong

Founded in 2012

Clothing item from Modlily

Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012

Target Gender: women

Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99

Free Shipping: sometimes

Free Shipping Detail: for orders over $69

Returns

Return Policy: not free

Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged

Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge

Body Fit: regular, plus size

Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay

Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

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Under 5'10"

Sponsored message from Modlily

Free Shipping Over $69, Buy 3 Get 4th Free

How would you rate Modlily?

Reviews Summary

Modlily has a rating of 4.5 stars from 7,594 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service

810

value

465

shipping

475

returns

382

quality

446

This company responds to reviews on average within 5 days

Rating

5 Stars

70%

4 Stars

8%

3 Stars

3%

2 Stars

3%

1 Star

16%

Timeframe

All Time

Past week

Past month

Past 6 months

Past year

Other

Verified purchase

Verified site experience

Contains image or video

English only

Reviews that mention popular keywords

customer service (889)

bathing suits (668)

bathing suit (668)

order number (37)

return address (35)

delivery time (58)

return process (48)

West Virginia

1 review

0 helpful votes

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November 18, 2024

Product arrived 3 days after shipment notification. Product was exact fit & love material. Will definitely be ordering more.

Date of experience: November 18, 2024

Indiana

1 review

0 helpful votes

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December 19, 2024

Seemed like it took longer to receive them than normal.

Date of experience: December 19, 2024

1 review

0 helpful votes

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November 28, 2024

I have had nothing but good services from Modlily. Everything fits great. Would recommend this company to others.

Date of experience: November 28, 2024

Illinois

1 review

0 helpful votes

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December 4, 2024

I love ModLily, the quality is great, the app is easy to use & everything I have bought has been great

Date of experience: December 4, 2024

Connecticut

1 review

0 helpful votes

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December 18, 2024

This bathing suit was worth the wait!
Size is true and exactly as advertised

Date of experience: December 18, 2024

Virginia

2 reviews

0 helpful votes

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Purchase was easy

December 18, 2024

Seamless purchase. Great selection, awesome deals -

Date of experience: December 18, 2024

Oregon

1 review

0 helpful votes

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November 21, 2024

Items were 'right on' to what was pictured although I wish they had more(thicker) material. Pricing was good for the merchandise I bought!

Date of experience: November 21, 2024

Maryland

1 review

0 helpful votes

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December 15, 2024

Love all of your products. All are not necessarily my style but still attractive

Date of experience: December 15, 2024

Canada

1 review

0 helpful votes

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A much better experience than I expected

October 24, 2024

The website is very user friendly for one thing. I wondered if the clothes would be of a poor quality. Also would the fit be accurate. But I loved a particular beach coverup so much I went for it. The order came quickly. The coverup is gorgeous and true to size. I will use Modlilly again.

Date of experience: October 24, 2024

Virginia

1 review

0 helpful votes

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Dress for wedding

November 19, 2024

I started out looking for a dress 👗 for my son's wedding found one I loved. Then just continue shopping like always. Love y'all's prices

Date of experience: November 19, 2024

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Q&A (234)

Question

Will I get my refund or did I get scammed?

Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (9)

Question

Hello has ANYONE EVER gotten a refund from ModLily? I can't believe I spent over $100, the items were JUNK, and they won't respond to me when I ask for the return address. They told me to sell online, or give as a gift!

Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (6)

Question

Worried about order? Made order on April 15th! Have no way of finding out about my order! Help!.,! Thanks

Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See more answers (14)

Question

I was going to order bathing suit but noticed you can only order same size top as bottom I wear ex large top and large bottoms.

Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily

By Rotita R., over a year old

See another answer (1)

Question

Modlily has several names ending in lily. I ordered top. white with blue designs and way too big very slick cheap material. This is a scam

Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!

By Traci D., over a year old

See another answer (1)

Question

want to know if this is a safe site people say that this may not be safe

Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges

By Addie G., over a year old

See more answers (2)

Question

Modlily responded on here that they shipped to me in a timely manner. I placed order in March. It's May 13 and I've yet to receive it.

Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

By Sofia M., over a year old

See another answer (1)

Question

I ordered four bathing suits on the 10th of April. My order says still processing. Does it usually take this long?

See more answers (0)

Question

Return policy is very very bad. And, in most cases people lose their money. Sounds like same return policies as Azzlee. Is this true?

See more answers (0)

Question

I would like to see my two orders with order numbers

See more answers (0)

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Typical questions asked

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358 reviews are not recommended

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Sitejabber’s sole mission is to increase online transparency for buyers and businesses
Sitejabber has helped over 200M buyers make better purchasing decisions online
Suspicious reviews are flagged by our algorithms, moderators, and community members

To learn more about reviews and trust on sitejabber.com, visit our FAQ and about us

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