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business logo of Modlily

ModlilyReviews 8,625

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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Missouri
1 review
0 helpful votes
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Excellent products
April 27, 2023

Prices were reasonable, shipping was quick and items in perfect construction,

Date of experience: April 27, 2023
Idaho
1 review
0 helpful votes
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Simple Return
April 27, 2023

I liked items ordered but none of them fit.
The return was very simple to do no hassle.

Date of experience: April 27, 2023
Missouri
1 review
0 helpful votes
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Nice product, bad size
May 27, 2023

The products are great. I am having trouble with your sizing.

Date of experience: April 27, 2023
Kentucky
2 reviews
1 helpful vote
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I've been waiting on my order for 2 weeks. It's been processing for days and hasn't moved. I reached out to their customer service and was told they would move this to urgent shipping but it still hasn't moved. This company might be a scam so don't waste your money.

Date of experience: April 27, 2023
West Virginia
1 review
0 helpful votes
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No communication
April 27, 2023

I like the clothes I have received, however I had to exchange 1 of my dresses for a smaller size and I can see that the return has been delivered yet they still have not sent out the replacement or returned my money. No communication with me whatsoever!

Date of experience: April 27, 2023
Arizona
2 reviews
0 helpful votes
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Great tankini
April 27, 2023

Had several tankinis in mind but ended up with this real and black one. Received it very quickly and was very satisfied when I opened the package! It fits well and the pattern is even prettier in person! Would order another one again!

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Ordering
April 27, 2023

It was easy to do, got my order in fast without any glitches, now just waiting for delivery of item

Date of experience: April 27, 2023
Oregon
2 reviews
0 helpful votes
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So comfortable
April 27, 2023

My bather is so pretty and fits well. I even bought a second one. The colors don't fade. I am happy with the quality of the fabrics.

Date of experience: April 27, 2023
Canada
1 review
0 helpful votes
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Bathing suit
April 27, 2023

It fits great. Shipping was also good. Thanks Have a great day

Date of experience: April 27, 2023
Georgia
1 review
0 helpful votes
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Bathing suits
April 27, 2023

I was very pleased. I love the colors and the way they fit. Will definitely buy again from company.

Date of experience: April 27, 2023
Kentucky
1 review
0 helpful votes
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I love thev
April 27, 2023

Love the feel of clothing material. Feels good, looks good.

Date of experience: April 27, 2023
Michigan
1 review
0 helpful votes
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Nice outfits and love the colors
April 27, 2023

Bought several casual and summer backyard comfortable outfits

Date of experience: April 27, 2023
Florida
1 review
0 helpful votes
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Finally the perfect swimsuit
April 25, 2023

I'm so pleased with the swimsuits that I have purchased from modlily. They are fashionable, well made and I look fabulous.

Date of experience: April 25, 2023
New York
1 review
0 helpful votes
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Swim wear
April 25, 2023

Loved the fit, the feel and the look!
Will recommend and order again

Date of experience: April 25, 2023
New Mexico
2 reviews
0 helpful votes
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A+ service all the way
April 25, 2023

My items were on sale and order was delivered quickly. One of the items was too big. I was able to exchange for a smaller size with no problem. Great quality and service! I am very happy with my purchases.

Date of experience: April 25, 2023
Kentucky
1 review
0 helpful votes
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Returning a bathing suit
May 25, 2023

It has taken me two years to get this issue resolved. As soon as I received the bathing suit and realized it was the wrong size I returned and kept having to talk to someone and get a different ticket number. Finally it was resolved and I had to pay a extra 11.00 to finally get my bathing suit after two years.

Date of experience: April 25, 2023
Australia
1 review
0 helpful votes
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Peacock blue tankini set
April 25, 2023

My tankini set was very well made, top fitted perfectly, the shorts were a little big so I have ordered the smaller size. More than happy with the product.

Date of experience: April 25, 2023
Australia
1 review
0 helpful votes
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Great Product
April 25, 2023

Happy with product and customer service and delivery

Date of experience: April 25, 2023
Canada
1 review
4 helpful votes
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Best Online Womans Shopping
April 25, 2023

I ordered 2 bathing suits this time & necklace & ankle bracelet. Same as last year... My 2 suits are Absolutely Fabulous! Look EXACTLY like photos & shows they are of excellent quality! I am so very happy & pleased with my purchases. They fit perfectly too. I really do love this site! Would highly recommend as well! Also, things arrived within 2 weeks which is also Fabulous! Way to go Modlily...!

Date of experience: April 25, 2023
District of Columbia
1 review
0 helpful votes
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I ordered bathing suits a month before my vacation. I purchased from modlily because there delivery time was more than adequate for my time frame. My purchase didn't come, I contacted modlily and was told it was shipped when it wasn't. I contacted USPS and was told a label was printed but that did not mean anything was processed or shipped. We went round and round for several weeks. I asked 3 times for a refund, they said they couldn't because it was shipped. They said after I received it I could return it for a partial refund. My order finally came weeks after my vacation was over. I am afraid to return it, don't think I would get a refund. Will never order from them again.

Date of experience: April 25, 2023