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ModlilyReviews 8,627

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
2 helpful votes
Follow Ninja T.
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Will never shop with this Company just reviews alone put me off from purchasing any of their designs...

Date of experience: February 13, 2017
New York
1 review
3 helpful votes
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How are they allowed to stay in business. I wish I had read the reviews before ordering items and expediting the shipping. A joke!

Date of experience: February 13, 2017
Canada
1 review
6 helpful votes
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Worst Company ever!
February 10, 2017

I am so sorry that I did not read the reviews on this company. I was duped into thinking the clothes were from the USA - I am in Canada. I checked the size guide and ordered one size larger. I felt I was safe as the company advertised 30 day "Easy" refund. What a joke! The sizes were for children, shoulder width was so narrow. I applied for refund and found out the clothes were from China. Surprise! I paid $90 for purchases and found that it would cost $120 to return merchandise for a refund. Got back $20 and clothes I could not even sell and am ashamed to give to charity.

Date of experience: February 10, 2017
Michigan
2 reviews
19 helpful votes
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Do Not Buy From Modlily
February 10, 2017

I wish I had read these review first... I think it is unreasonable for you to force a customer to keep items they can't use and then only want to refund 20-30% of what they spent. I will never buy anything else from your company ever again. This is the worst company to buy from. You will be stuck with items that don't fit as described in their sizing chart. No refunds no matter what the case! STOP! DON'T! BUY!

Date of experience: February 10, 2017
New Hampshire
1 review
2 helpful votes
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Never again!
February 8, 2017

Terrible experience. Poor quality, weird sizing, no receipt or any contact information. Thank Goodness for my credit card company.

Date of experience: February 8, 2017
Canada
1 review
1 helpful vote
Follow DebraJabber R.
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I bought what looked like a cute dress. The sizing info was inaccurate and the material was a horrible polyester. I "submitted a ticket". The company responded saying since shipping was so expensive from North America, that they would compensate some how. I declined the offer and have repeatedly emailed them so I could return the item. ZERO response. DO NOT BUY FROM THIS COMPANY! Now I'm stuck with a dress that smells like plastic and will likely disrupt my endocrine system if worn.

Date of experience: February 8, 2017
Wisconsin
1 review
1 helpful vote
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HORRIBLE, HORRIBLE, HORRIBLE! I never got my order but my bank account was charged! I got no where trying to solve this with these people! I should've known this was a China website. Just don't do it.

Date of experience: February 8, 2017
Ohio
2 reviews
3 helpful votes
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Very disappointed buyer! I got some clothes a couple of dresses, coat and sweater ---i look and the size chart and got my size. Beware to to small, the real sizes are not listed right. When i when to return them they are making my paid return shipping to china PLUS the only gave me a 60% refund out of my 165.oo i spend I waited 6 weeks for this oder to ship ands excited to receive new clothes... this is a rip off company. Think twice before ordering. Just trying to save you some headaches with this place-- I am afraid to ever order from china again... thanks bonnie

Date of experience: February 8, 2017
Paraguay
2 reviews
5 helpful votes
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And there's no way to return them without losing a large portion of your money. Look great online, in fact, i take pictures of the stuff i like and have a seamstress make it for me in material that I pick. Total waste of money. Great website seems, ordering easy, until you get your product and don't like it. All the reviews are fake. Bad english, made up names... and all 5 star reviews, give me a break, do you think we are stupid Modlily?

Date of experience: February 8, 2017
Canada
1 review
3 helpful votes
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Their clothes are poor quality, their communication is automated and incoherent and their return policy non-existent. You have to pay shipping and get only a small percentage back, if at all. I stopped trying to find out the return address (in China) or if the actually refund your credit card.

Date of experience: February 7, 2017
Connecticut
1 review
6 helpful votes
Follow Zia C.
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I purchased 8 items in early December and added expedited shipping that the website said would have me receiving my items in 5 days. I did not receive them in 5 days. I went to the website, could not talk to a customer service person, had to submit a service ticket. They took two days to get to me. The response was basically too bad so sad and that is when I learned they were in China. I finally got the items that I paid for 5 day shipping 26 days later. I ordered based on their sizing charts sweaters and tops for my grown up relatives and friends. The items were so small my 10 year old niece was wanting them. I went to the return policy. Apparently I had to put in another ticket. That was in the beginning of January. I am still waiting for the "permission" to return the items. I may just give the clothing to my 10 year old niece and just not bother. The items are adorable, I have to say that, but, the service is absolutely hands down the worst I have ever seen.

Date of experience: February 6, 2017
Georgia
1 review
3 helpful votes
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Do Not Purchase from them. WARNING I purchased 5 items... sizes way, way off. Ordered xxl, size that came was s/m. I had a girlfriend that wears a S come over and took pictures of her in the clothes and they fit her as evidence for a credit-card dispute I filed with my credit-card company against them. Arms were so long on one item, they went a good 5" past my fingertips. I'm 5'5. On the site it's all good reviews and says returns no problem. Truth, you're stuck with your purchase. They wrote back saying shipping is more than purchase. You have to ship back to China. They recommended giving the items away to a friend. The phone # is no good... you won't get a return call. Even my credit card co had no luck. For the good of consumers everywhere, don't order from them. Shut these people down.

Date of experience: February 5, 2017
Pennsylvania
1 review
3 helpful votes
Follow Cathy R.
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In addition to their poor quality products, they have the worst customer service. They refuse to acknowledge my return request.

Date of experience: February 4, 2017
Arizona
1 review
5 helpful votes
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Ordered about $137 worth of clothing, everything was at least 1-2 sizes smaller even though I ordered the US sizing. Was going to cost $80 to return. Quality is not good. They told me to try and re-sell online as they would only give about 60% refund and the shipping costs were going to be $80. It's a write-off at this point. Donate and deduct for taxes is my only recourse now.

Date of experience: February 4, 2017
Florida
4 reviews
10 helpful votes
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Will not order from you
February 4, 2017

Not a question. An opinion based on the reviews. I'm saddened to find out that you are a sham of a company. As a result of the reviews I will not ever order from you.

Thank you reviewers for the info.

Date of experience: February 4, 2017
Arizona
1 review
3 helpful votes
Follow Dianne R.
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It took 2 1/2 months for my item to arrive with the help of pay pal which is ridiculous! Once I received the gift I ordered as a Christmas gift 2 1/2 months later, it is not as advertised. I do not recommend ordering from this company.

Date of experience: February 1, 2017
Utah
1 review
2 helpful votes
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I ordered something in 11/18/2016 that has yet to arrive. Today is 2/1/2017. The order tracking tool said it was shipped on 11/21. This company is a complete scam. There is no way to cancel the order, you just have to wait for it to show up whenever the heck it decides to get here. I will NEVER order from them again.

Date of experience: February 1, 2017
Arizona
1 review
2 helpful votes
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BUYER BEWARE
February 1, 2017

Read reviews before buying anything from this company. Made in China, sizing is 2 to 3 sizes smaller than US sizing. They advertise 30 day return policy, you pay $20 to $30 to return to China which they do not reimburse! If you are lucky to return you will get maybe 60% refund. You cannot reach anyone in customer service, either by phone or email mail. I waited 6 weeks for merchandise that did not for, have been trying 5 weeks now to reach someone on how to return, no replies to either format. I then read reviews and saw the info that I mentioned previously, so aggravated. BUYER BEWARE. I checked BBB and as I do not know their main location, cannot report them. To be honest not sure if these positive comments are real customers( based on bad review comments) I gave up as it was taking up too much of my time so have shoddy merchandise and they have my money! Learned valuable lesson, read reviews first on these companies that say you are getting a good deal! PLEASE DO NOT GET CAUGHT IN THIS NIGHTMARE OF A COMPANY!

Date of experience: February 1, 2017
Minnesota
1 review
4 helpful votes
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Modlily ignores any requests for refund or exchanges; they will not provide a return address for shipping back their product (even when you say you are going to pay for shipping), and their clothes are cheap, cheap... cheaply made.

The Modlily web site "appears" to provide instructions for product returns, but it is an absolute sham.

DO NOT BUY FROM THIS COMPANY.

Date of experience: February 1, 2017
Oklahoma
1 review
5 helpful votes
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Barbie Clothes
February 1, 2017

When ordering you need to order for a Barbie doll. Sizes in this company are definitely made for Barbie dolls. More than small!

Date of experience: February 1, 2017