Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,964 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
Follow Lorna Z.
Unfollow Lorna Z.
Send Message
Share Review
Report Review

Good value
May 31, 2023

I've bought 3 bathing suits. They fit true to size.

Date of experience: May 31, 2023
Illinois
1 review
0 helpful votes
Follow Callie P.
Unfollow Callie P.
Send Message
Share Review
Report Review

Item not as shown in photo-
June 30, 2023

Poor fit and no free returns. A different size of the same cut would not help.

Date of experience: May 31, 2023
Georgia
1 review
0 helpful votes
Follow Elaine O.
Unfollow Elaine O.
Send Message
Share Review
Report Review

Excellent
May 31, 2022

Very helpful. Experience was rated 5 stars. I appreciated the help.

Date of experience: May 31, 2022
Australia
1 review
0 helpful votes
Follow Vanessa J.
Unfollow Vanessa J.
Send Message
Share Review
Report Review

Quick response
September 19, 2022

Thanks Sunshine for your quick response to my issue

Date of experience: September 19, 2022
Canada
2 reviews
0 helpful votes
Follow Barb W.
Unfollow Barb W.
Send Message
Share Review
Report Review

Swim suits
February 14, 2023

Great quality fits perfect. Came in time for our vacation.

Date of experience: February 14, 2023
Indiana
1 review
0 helpful votes
Follow Judy G.
Unfollow Judy G.
Send Message
Share Review
Report Review

Help with refund
August 25, 2022

Since I'm not good on the computer, Maya helped me tremendously with returning an item.

Date of experience: August 25, 2022
Australia
1 review
0 helpful votes
Follow LINDA K.
Unfollow LINDA K.
Send Message
Share Review
Report Review

Great Service
March 12, 2022

I received package in a timely manner and the tops are beautiful

Date of experience: March 12, 2022
Texas
1 review
0 helpful votes
Follow Jolita W.
Unfollow Jolita W.
Send Message
Share Review
Report Review

Return Items
August 24, 2022

Thea was very helpful. Great support person to chat with!

Date of experience: August 24, 2022
Australia
1 review
0 helpful votes
Follow Gill A.
Unfollow Gill A.
Send Message
Share Review
Report Review

Excellent service
August 24, 2022

Swimwear arrive in less than 2 weeks. Very nice bathers. Colours true to photos

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
Follow Walker T.
Unfollow Walker T.
Send Message
Share Review
Report Review

Modlily
November 12, 2021

Love the shirts, delivery was swift... I would order from them again and have.

Date of experience: November 12, 2021
Oregon
1 review
0 helpful votes
Follow Staples S.
Unfollow Staples S.
Send Message
Share Review
Report Review

Items Received
November 1, 2021

I received my order in a timely manner. It was complete.

Date of experience: November 1, 2021
Pennsylvania
1 review
0 helpful votes
Follow Roberta N.
Unfollow Roberta N.
Send Message
Share Review
Report Review

Review
April 1, 2022

This person was very helpful and resolved my issue it is a 5

Date of experience: April 1, 2022
California
1 review
0 helpful votes
Follow DeVries A.
Unfollow DeVries A.
Send Message
Share Review
Report Review

Love it. Can't wait to use/wear it.
April 13, 2023

Fast, easy. Too many that I liked and had to choose from.

Date of experience: April 13, 2023
Canada
1 review
0 helpful votes
Follow Willy Z.
Unfollow Willy Z.
Send Message
Share Review
Report Review

Great fit, great quality materials!
March 26, 2022

Very happy with my dress, bathing suit, and top. They fit true to size.

Date of experience: March 26, 2022
Pennsylvania
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Send Message
Share Review
Report Review

Great Customer service
August 23, 2022

Maya settled my problem quickly and efficiently. Returning an item.

Date of experience: August 23, 2022
Australia
1 review
0 helpful votes
Follow Tarryn D.
Unfollow Tarryn D.
Send Message
Share Review
Report Review

Online chat
August 22, 2022

Asked a question. Maya went to check the correct answer. Very helpful.

Date of experience: August 22, 2022
California
1 review
0 helpful votes
Follow Heather T.
Unfollow Heather T.
Send Message
Share Review
Report Review

Blouses
March 25, 2023

Slow delivery - otherwise excellent. Tops run big.

Date of experience: March 25, 2023
California
1 review
0 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Send Message
Share Review
Report Review

First order from Modlily
February 9, 2022

Order shipped timely, loved all three swimsuits. Fit was spot on.

Date of experience: February 9, 2022
Canada
1 review
0 helpful votes
Follow BARB N.
Unfollow BARB N.
Send Message
Share Review
Report Review

Live chat with Maya
July 23, 2022

Maya was very quick to respond and provide answers regarding a missing item in my order

Date of experience: July 23, 2022
Texas
1 review
0 helpful votes
Follow Suzy O.
Unfollow Suzy O.
Send Message
Share Review
Report Review

Great service
July 23, 2022

Quick responses and friendly very easy to work with

Date of experience: July 23, 2022