Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Florida
1 review
0 helpful votes
Follow Debbie H.
Unfollow Debbie H.
Send Message
Share Review
Report Review

Great Items and prices
January 15, 2025

Lots of great choices! Was happy with last purchase. Sizes were true to size.

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
Follow Lauire lee C.
Unfollow Lauire lee C.
Send Message
Share Review
Report Review

Pleased
January 12, 2025

It was easy to surf your site and see all your lovely items.

Date of experience: January 12, 2025
Virginia
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Send Message
Share Review
Report Review

Happy with dressing me.
November 22, 2024

I have been very pleased with my clothing from ModLily. It is getting harder to go to clothing stores and not find anything in my age group so shopping is easier.

Date of experience: November 22, 2024
Canada
1 review
1 helpful vote
Follow Jean Ann G.
Unfollow Jean Ann G.
Send Message
Share Review
Report Review

Love this site
November 1, 2024

Good quality and nice selection. Shipment seems to be fairly good albeit it seems to take a while to get order at times. However, when checking with the help desk they are very prompt with their replies. Thanks

Date of experience: November 1, 2024
Washington
1 review
0 helpful votes
Follow Reyna J.
Unfollow Reyna J.
Send Message
Share Review
Report Review

Like the discount
January 14, 2025

No surprise charges. Like the pictures. Hopefully the product is the same.

Date of experience: January 14, 2025
Canada
1 review
0 helpful votes
Follow Joanne P.
Unfollow Joanne P.
Send Message
Share Review
Report Review

Modlily has great quality clothing.
January 4, 2025

Unfortunately, due to the postal strike, I had wait 2 months before I received my clothes.

Date of experience: January 4, 2025
Virginia
1 review
0 helpful votes
Follow Nowlin C.
Unfollow Nowlin C.
Send Message
Share Review
Report Review

Nice clothing
December 17, 2024

I have always had a good experience when shopping with Modlily. My orders are on time and true to size.

Date of experience: December 17, 2024
Australia
1 review
0 helpful votes
Follow Virginia A.
Unfollow Virginia A.
Send Message
Share Review
Report Review

Excellent
January 14, 2025

Easy and beautiful clothes, great styles and easy to browse

Date of experience: January 14, 2025
Michigan
1 review
0 helpful votes
Follow Vickie S.
Unfollow Vickie S.
Send Message
Share Review
Report Review

Been waiting for an exchange of a damaged shirt since Nov 12. Contacted their online "help" many times (I have chat transcripts as proof). "Dharani" promised again and again that she had expedited the order and I would receive the exchanged shirt very soon. The last "received by" date she gave me was Feb 1-4 but I STILL DON'T HAVE THE SHIRT. DO NOT order anything from Modlily. They may not seem like a scam but if you're not satisfied with the product, they don't care. You will never receive your money back.

Date of experience: November 12, 2024
Washington
1 review
0 helpful votes
Follow Mary F.
Unfollow Mary F.
Send Message
Share Review
Report Review

Timely
January 14, 2025

Timely response
Like the product
Will let you know more when received
🤗

Date of experience: January 14, 2025