Moerie Beauty

I took the medication for 6 months and washed my hair exclusively with the shampoo and conditioner and there was no difference in my hair. I tried to cancel the subscription and they told me I could not cancel due to the discounted rate I agreed to when I got the deal. I had no idea I could not stop the pills from auto refill. The pills and shampoo do not work for me. If it was working I would not discontinue. This is a terrible policy. I shows that they are afraid customers will cancel so they make it impossible to cancel the subscription. Maybe it works for others but it does not for me! I will cancel my credit card so they can not run the next order thru. Terrible cancellation policy. I would advise anyone not to even try the product due to them not understanding it may not work for everyone.

Refuse to refund lost order of $135 for a product that doesn't work.
The company failed to properly update the address in my subscription. Second order went to my old house and have no way of getting to it.
Contacted Moerie and they have refused to refund me for my lost package. It has been 2 months and still no results. Their customer service team is rude and dismissive.

Worst product. Company has ZERO intentions of ever returning ANY products...impossible. Hair growth guarentee of 1"per month is a lie. Refuse to return unless all photos are pre vitamins, date stamped, all same angles blah blah... and all they say is money back guarantee. READ THE T'S& C'S CAREFULLY...there's 2 pages full.
Better yet, just stay awa

After using the product for about six weeks, my hair was very dry and frizzy looking. I use the shampoo conditioner and spray and wash my hair about three times a week. Did not have any noticeable improvements and it's pretty expensive. I went to cancel the automatic shipment, and after four weeks of going back-and-forth on email, I still was unsuccessful. The customer service agent took days to respond, and repeatedly asked me the same questions. I'm not sure if she was plain dumb or was not reading what I wrote but I ended up getting another subscription not wanting it. It is so frustrating when the company makes it so easy to purchase something but when you want to stop buying it you get crickets.

Buyer beware. Even though they give a 60 day money back guarantee it's BS! They require you to send before and after pictures. Supposedly it's in the fine print. I would give them a negative 50 star rating if I could. They do not back up their product!

I have a very strong feeling they pay people to give positive reviews. Turned my hair to straw even though my hair was in great condition prior! I just wanted to get some length before the 4th of July. When I contacted them to ask for an address to send it back to, they told me no refunds! So I spent $70 on something that has no refund policy. I tried the shampoo, conditioner, mask, and hair growth serum. None of them even worked. I washed my hair 3 times that week and each time more hair fell out. Totally a scam! Now I am left with brittle hair that I have to work to get back to its prior condition! Do not waste your money!

I suffered from alopecia for most of my adult life. I saw this product and initially bought it because it didn't have rosemary oil ( allergic) I've been using it for 3 months now and my hair is growing nicely, no more breakage and i absolutely love it

Scam company! Product is terrible and doesn't work and they won't let you cancel! I asked several times to cancel my order, but they won't let me because once you order one product, you're automatically committed to buying two orders. It doesn't say that anywhere under terms and conditions as you cannot even click on it, nor does it state that anywhere on their social media. I've let them know I'm reporting them and they still refuse to cancel! They also go by a different name on your credit card, unbelievably unethical company!

Have used this product few times now and I am absolutely in love how my hair feels! They have great customer service as well. There was a bit of a mix up with my order and it was solved less than 24 hours after contacting them. Very pleased and definitely recommend these products!

I am leaving this review as my mother would not.
Let me preface this with the fact she called Moerie hair care products customer service, and made must have had the best customer rep. She was given a full refund.
However, her using the product gave her a severe burn not only on her scalp; but it is now on her forehead, down around the side of her ears. Also her face feels like sandpaper. My mom has always had a gorgeous complexion. Flawless and porcelain type of complexion.
So be warned this product does NOT work for everyone. She is in the second week of the burn: it is barely starting to get better.
For sure a dermatologist facial peel is less invasive than the burn she has.
I am angry at the company and pissed that something has harmed my mom.
One more thing on the left side of her face, she now has a mole like looking thing from this burn.
I hope they go out of business.

I would give this less than a one star if I could this is horrible you can't even call them. You have to email them and when you email them they answer you and say give us a minute and then never respond to you. I have tried to contact them 13 times and one day, this is ridiculous. A horrible business never gave me my tracking number only an order ID., this is ridiculous. A horrible business never gave me my tracking number only a order ID but let me know that it's delivered two days ago, but won't tell me where

Product may be great, but lack of customer service isn't worth the aggravation. My account was charged 2 weeks ago, and I have yet to hear of the status of my order. All I get are apology emails giving me the runaround.

I got sucked into this subscription based on the advertisements and rave reviews that I saw, which I'm guessing must all be false or paid for. I tried the shampoo and conditioner and hair mask and it made my hair feel dry and unmanageable. I reached out to the company and tried to cancel it and they refused. I had another $70 package of products forced on me even though I hadn't use the first ones because they refused to cancel the subscription. Do not get caught in this trap

Our Special needs daughter ordered without consent, we need to return. No return label, phone number? They have her on some kind of subscription where they'll send to her? We need to cancel whole thing and return this product back. Please help us, we will have to go to bank and change out debit card. These characters are taking advantage of our daughter.

I started only a few weeks ago and ill keep on using it and see how it goes. So far, not impressed because there is no new growth at all but maybe i should get a comb instead of a brush and will see a difference.

This is by far the worst product I have ever used! Every thing they say about this product is a lie and by the time you realize it they tell you NO REFUNDS. They hook you with false information. I had the worst experience. My first time trying this product due to all the hype and advertising. After my shower I could not comb one piece of hair on my head! It was a the worst Birdsnest Ive ever had! It took me two more showers to comb through my hair and even then the amount of hair I lost was shocking! I wasn't asking for a refund, I was demanding it. On top of a refund, they should compensate me for all the hair loss, discomfort and lost time from work due to needing 3 showers that morning. This company should be ashamed of itself.

I've ordered twice and the items were dispatched within 2 hours with tracking number. Delivery to my address within 3 days. Products are Ok, but I don't have many problems with my hair anyway, I just want to use natural products and I am happy with it.

This is a terrible company, I never received an invoice, account number, and also never sent me the tracking number. I sent several emails to get that information and never happened. After 17 days received my package but with this service i dont want to use this product. Now is mission impossible to return this product because they don't answer my emails And I think personally this company doesn't want to respond because they want to avoid the refund.
This is not a legit company, so they make you to purchase very easily but to get any answer from them is impossible and the worst thing you can not cancel any subscription until they answer. No phone number to get customer service. The only way is just by email and they never respond your request.

So, I really didn't need growth. I just wanted healthier hair. Buying online is definitely a gamble. This one was all around a bad move. I'll start with the smell. It's very herbally, so strong it makes me nauseous! It left my hair very dirty looking. Ok, so I tried. I canceled. All of the sudden I see another charge appear from them. They. Claim you have no choice, you automatically mush make a 2nd purchase! Um no! I would have never signed up for that since I know I have sensitive skin. They refuse to work with me so now I'm stuck with a box full of unused stuff, along with my full bottles from the previous order. Just know going in, they say cancel anytime, but they Do Not mean it!

I gave it a 1 star because I couldn't give a zero. The product is horrible…my hair became matted together in the shower while washing almost straw like, conditioning didn't improve it at all even using a little extra conditioner didn't help, brushing my hair afterwards was not easy hair was still matted a bit. I normally have to clean my drain of hair every three days and while using this product I've had tk clean it daily. I asked the company to cancel my subscription only to get an email back that they won't until after my first "recharge" assuming that means next shipment…why would I want another shipment of a product when I'm not even going to continue using the first shipment I received? I will be stopping payment through my bank on any further charges they attempt as well as contacting the BBB in their area.

I have never had anything like this happen to me before until i used these prodcuts. Intried using the thickening hair oil and then this happened. I told them and they didnt care all they said was its rare for someone to get a allergy to our prodcuts and said your subscription is cancelled. No support or money back. Just said sorry take care basically...

I was incredibly excited to try this product and never received. When contacting company I was unable to get clear response and weeks lapsed between communication. I was charged 3x, never received product and no one is available to communicate to send or refund my money. This company has stolen almost $400 from me!

MOERIE BEAUTY
This is the worst company I've ever dealt with I Purchased their bundle at a discount it did nothing but dry my hair out and make it break.
I did not want the second shipment. I wanted to return it and they will not allow me because they contract forces you to at least get two shipments. I told him that I'm not happy with the product. It's drying out my hair and I want to return it, and they refuse to let me return it they billed my account again.
If this product did anything that it says it's supposed to do I would have no problem keeping it. But it doesn't my hair brittle and breakage and when I contact Samantha from this company. All she ever did was responded in several emails telling me how they will not accept my return even though I never even opened the box because they have to at least get two months of billing out of a person when they offer it at a special price… this company does not care about your hair. All cares about is your money and the products do not deliver long luxurious hair like they advertise.
I don't recommend ordering from here!