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Moerie Beauty Reviews Summary
The company enjoys a mixed reputation based on customer feedback. Many users praise the effectiveness of Moerie's hair products, citing improvements in hair texture, growth, and overall health, often attributing their positive experiences to the natural ingredients used. However, significant concerns arise regarding customer service, particularly related to subscription management and cancellation processes, which many find frustrating and opaque. Complaints about product ineffectiveness and poor communication further detract from the company's standing. Overall, while product quality appears strong for many, the customer service experience poses a notable challenge that could impact customer loyalty.
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I've been using it 3 months now. My hair was falling out before, I had a horrible hairline. My hair has grown close to 2 1/2 inches and my hairline has completely filled in. I can not believe it but it is true! RECOMMEND!
Finally I am in love with my hair again! I wish I had Moerie products ten years ago! Highly recommended!
Dear customer,
We’re so thrilled to hear that you’re in love with your hair again! It’s wonderful to know our products have made such a positive difference for you. Thank you for your kind words and for recommending us!
Best regards,
The Moérie Team
It's a great feeling to find something that works and makes you feel good about yourself. I've been using their shampoo and conditioner.
Dear Mariah,
We're so happy to hear that our shampoo and conditioner have made you feel great about yourself! It's always wonderful to find products that truly work for you. Thank you for sharing your experience with us!
Best regards,
The Moérie Team
My hair almost touches my butt, but it is very dry, breaks so easily, I am even scared to touch it. I have spent so much time and money going through different products, trying to find something that would make my hair healthy, stop breaking, and stop falling out. After only four uses of the shampoo, conditioner, and hair mask, my hair is noticeably stronger. I am amazed and I am not going to use any other products ever again! Love it!
Dear Delilah,
We're thrilled to hear that our products have made such a positive difference for your hair! Thank you for trusting Moérie, and we're so happy you've found a solution that works for you!
Best regards,
The Moérie Team
So, I really didn't need growth. I just wanted healthier hair. Buying online is definitely a gamble. This one was all around a bad move. I'll start with the smell. It's very herbally, so strong it makes me nauseous! It left my hair very dirty looking. Ok, so I tried. I canceled. All of the sudden I see another charge appear from them. They. Claim you have no choice, you automatically mush make a 2nd purchase! Um no! I would have never signed up for that since I know I have sensitive skin. They refuse to work with me so now I'm stuck with a box full of unused stuff, along with my full bottles from the previous order. Just know going in, they say cancel anytime, but they Do Not mean it!
Dear Victoria,
We’re really sorry to hear that our products didn't meet your expectations. We understand that the strong herbal scent may not be to everyone’s liking, and we regret that your experience with the product wasn't as expected.
Regarding the subscription, we do have a policy where some of our promotions are tied to a minimum purchase, which can sometimes lead to confusion. We try to make this clear at checkout, but we apologize if it wasn’t fully clear at the time of your order.
If you still need assistance with your subscription, please don’t hesitate to reach out to our support team at info@moerie.com. We're here to help you resolve this matter.
Best regards,
The Moérie Team
I got it last week and I noticed that I have less hair fall already, I have to say I am impressed! I can't wait to see new hair grows out!
Dear Natalie,
Thank you so much for your feedback! We hope you're excited to see even more improvements as you continue using the products.
Best regards,
The Moérie Team
My wife has been loving her Moerie set, I decided to buy it for her as a birthday gift and it was one of the best decisions
Dear Andrew,
We're so happy to hear that your wife loves her Moerie set! What a thoughtful birthday gift! Thank you for choosing us, and we're glad it was such a great decision!
Best wishes,
The Moérie Team
My hair seems thicker, it is brighter, more bounce. Love the scent. Packaged well, the box design is beautiful too.
Dear Nicole,
We're so glad to hear you're enjoying the results! We appreciate the kind words about the packaging and scent. Thank you for sharing your experience.
Best regards,
The Moérie Team
I got sucked into this subscription based on the advertisements and rave reviews that I saw, which I'm guessing must all be false or paid for. I tried the shampoo and conditioner and hair mask and it made my hair feel dry and unmanageable. I reached out to the company and tried to cancel it and they refused. I had another $70 package of products forced on me even though I hadn't use the first ones because they refused to cancel the subscription. Do not get caught in this trap
Dear Elizabeth,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this must have been, and we always want to make sure our customers feel supported and satisfied with both our products and our service.
Regarding the subscription, we do offer a discounted rate when you sign up, and the agreement does require two shipments. This is so that you can give the products enough time to show results. We know it can be a bit confusing, and we apologize for any inconvenience it may have caused.
Thank you for your understanding, and we wish you the best on your hair care journey!
Best regards,
The Moérie Team
I damaged my hair with hair extensions and hair dye so I've been trying to fix my hair and grow it for awhile when I started using the products. My hair honestly grew at least 2 1/2 inches in only 3 months. I now have many baby hairs growing in too! I'll tell ya, it's so awesome to finally find a product that works!
I am using the shampoo, mask and conditioner and they are very good. Not a miracle, but good. My hair is less frizzy, it is soft and shiny. There is definitely new growth starting too!
Got this recommended by a friend. Smells great, cleans well, and leaves my scalp feeling clean. Fulfils my every need.
I've been using this shampoo and conditioner for a couple of weeks already and I already see a big difference. My hair feels very soft and silky and smells amazing. Even my husband said that he likes the smell, and might use it too. If you have a chance, try it out.
This company is a scam.I've tried to cancel my subscription twice now and they keep charging me. Horrible
M yfavourite Shampoo so far. It has a light and fruity smell and after washing my hair I feel that they are clean and easy to comb through!
You can feel when you wash your hair it is smooth and healthy. Not 100 percent frizz-free, but I think it is worth it. I'm definitely keeping my subscription going for now! Thank you Moerie!
I have blonge hair and I have to say It works amazing on dyed hair. It also smells amazing. I have to say it is a must for everyone that is struggling with dryiness and hair loss. I won't go back to another product ever again. If you have a change give it a try.
My hair feels so much better and I can definitely see and feel a difference. In just about 2 months my hair has grown 1.5 inches! This product is amazing!
I just starting using Moerie products and I am so in love! My hair has not felt so amazing for a long time and I can't get enough of Moerie! Thank you for such amazing products!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kaylee,
Wow, what an incredible transformation! We're so happy to hear that your hair has grown and your hairline has filled in. It's amazing to see such positive results, and we're thrilled that you're happy with the outcome. Thank you for recommending our products!
Best regards,
The Moérie Team