• Twinklens

Twinklens

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Overview

Twinklens has a rating of 4.5 stars from 965 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Twinklens most frequently mention customer service, good quality, and fast delivery. Twinklens ranks 6th among Contact Lenses sites.

  • Service
    42
  • Value
    43
  • Shipping
    43
  • Returns
    29
  • Quality
    42
  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Proactively asks for customer feedback

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Positive reviews (last 12 months): 87.6%
Positive
148
Neutral
4
Negative
17

Instant Feedback

933 reviews

40
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How would you rate Twinklens?
Top Positive Review

“Very good quality, no sizing”

Kristin Z.
10/21/24

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Top Critical Review

“Terrible communication and never received my lends!”

Lindsay C.
10/17/24

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reviews (965)

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customer service (64)
Thumbnail of user kristinz63
Colorado
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I do really love these contacts, however I never saw any options for sizing when purchasing. They are a bit too big for my eyes and kind of droop down making it a bit hard to see and not super comfortable. Could have been my error if there is a way to get specific sizes, if not I think it would be a good thing for the company to add as contacts are not a one size fits all. But overall I'm happy with my purchase and I was aware they may be too big before i purchased them so I am not upset

Reason I chose this business:

Cosplay contacts

Thumbnail of user lindsayc346
California
1 review
0 helpful votes
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October 17th, 2024
Verified purchase

I have contact twinklens at least 4 times, both by phone and by email. Despite their claim that respond to emails within 12 hours, it usually takes at least 3 days to hear anything and when you do it's not an actual answer to "where is my order?" I still haven't received my order to two separate lines and haven't even been able to get my refund. Do no purchase from here! This whole experience has been terrible. I finally ordered from MOCO and those lenses I have received. Same yourself time and money and DON'T use twinklens.

Reason I chose this business:

FDA approved. Regret it completely.

Thumbnail of user brandont677
New Zealand
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

The contacts I ordered were shipped nearly immediately and only took a week to arrive. The materials used in them are extremely comfortable as well as breathable, no foreign body feeling at the end of the day and very easy to insert and remove.

Reason I chose this business:

Prescription halloween lenses? These are the only ones I could find

Thumbnail of user kayo116
Canada
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Contacts are here, exactly as ordered, with extra cases in tow! The colours are exactly what I was looking for, three out of four pair were perfect.

The sizing on the Sclera isn't great, won't be able to wear them as the fit isn't right, so theres a constant air bubble. Not sure what can be done about that. I am an experienced user if them (just never from this site) I've tried everything I can think of to try to get rid of the bubble, but the fit just isn't there.

The tracking process was a little rough, but again, they got here in decent time, so I won't complain about that.

Reason I chose this business:

Good reviews and prices

Thumbnail of user anjae5
Canada
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

I like the contacts, first time I got some cosplay ones in the 3 for 9$ each deal. Thus time I went with just normal color ones from magister and they are so vibrate on my lighter eyes cause they were made for darker eyes. I got a grey, purple and green. Love them all. They also came with a case the has the pinchers and thing to put them in and it's cute.

Reason I chose this business:

I chose them the first time for deal and the second cause I have tried a few different contact brands since my first time and they rotate on my eye and it's really annoying but most of the ones from here fit my curve better.

Thumbnail of user funnyb3
Texas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Purchased a birthday gift for a friend and they loved the contacts, packaging etc. Our only issue was there was no tracking provided with my order even though it was said there would be. I was even emailed a link to track the order, but with no tracking number provided it didn't work and it wasn't available on the site either. Overall a good experience but I hope if other people are having this issue as well it will be fixed

Reason I chose this business:

By request of the giftee

Thumbnail of user ryanb2113
South Carolina
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

My 4th time ordering from TwinkLens and they're, so far, better than Vampfangs with their prices, customer services and monthly discounts. I recommend this company for all your go-to needs when it comes to any kind of contact lenses weather buying singular or in pairs. Shop, twinklens!

Reason I chose this business:

Best in the Halloween Cosplay contact lenses department. I love the quality and after I experienced a hole in a lens from Vampfangs, I surely think that Twinklens puts quality and safety of my eyes first!

Thumbnail of user lindap3717
Washington
1 review
0 helpful votes
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August 23rd, 2024
Verified purchase

I really enjoyed these contacts, They arrived with a small kit with everything I need to safely use them aside from a bottle of contact solution which I already had. The lenses look and feel great. I've never worn scleras and this was definitely a positive first experience with ordering and wearing.

Reason I chose this business:

I found the lenses I was looking for and for a great deal comparatively. The reviews I read were also a factor in my decision.

Thumbnail of user shaunteser1
California
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Usually when they send me the contacts, it boxed and it includes the cases and contacts with a mirror. However it looked like the contacts was just thrown in a bag, with nothing in it. This will be the last time I order form twinklens.

Thumbnail of user maryz1096
Ohio
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Received the contact lenses just fine… bought 3 different pairs total. However, each one of them pretty much makes me look like some sort of weird alien. The iris is just too big. One of the colors is pretty different than mine so that's the worst, but even the color that's really not too different from my own (natural brown eyes with hazel contacts) just looks so weird. I just can't wear any of these contacts without looking weird. And I've worn color contacts before (with prescription, have since had lasik). Overall I would not recommend.

Reason I chose this business:

Just looking for a non prescription color contact.

Thumbnail of user christinap1053
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

This experience was better this time around. A couple of years ago I was missing part my order and was told it was on its way and still never received it.

Reason I chose this business:

I liked the comfort of them the last time I bought them.

Thumbnail of user kristenm788
Canada
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

I was skeptical thinking because it was coming from China that it would take months, it only took a few weeks. The lenses I got are exactly what I ordered. The extra lens case I ordered as well is so cute! Comes with the lens suction and tweezers! I'm having the hardest time getting them in, but that is no fault of the lenses at all... I actually want to order more already to be honest.

Reason I chose this business:

Good reviews, very popular online, and deemed reputable.

Thumbnail of user neloangeloa
Michigan
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

It was an experience...in which I ordered something great, it took some time to acquire it, and then I $#*!in smiled. It was a good time, with a good ending, like a massage parlor.

Reason I chose this business:

Cuz ya'll are the $#*!ing bomb. Duh.

Thumbnail of user danielt1943
Australia
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

On a crisp winters day, a "bipitty bip" was heard as the mailman approached. His bike, tri-wheeled and magnificent, it bumbled at slow speeds toward me. He smiled, his teeth shiny and calming. He reached into his compartment and pulled out a small package. He handed it to me and departed into the day. I eagerly fuffed about with the package, tearing it open to find my order. Some fantastical purple lenses. I made a beeline for the bathroom and tried them on. As luck would have it, I had eyes, eyes that I could wear contacts on. They went onto my eyes, and before I knew it I was wearing my new contact lenses. They certainly were contact lenses let me tell you. Purple, as it were. A very good experience. 10/10, would see the mailman again.

Reason I chose this business:

I heard tell of an old woman. She fashioned contact lenses out of crude materials in the cranberry bog days North of our parties camp. I did not trust her, so I used my phone and Twinklens was a result on google.

Thumbnail of user anthonyd2537
Tennessee
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I like to be very detailed with my reviews, so to start the shipping was a lot shorter than I had expected it to be. It got to my place in around one and a half week, and contacts fit in great. It's a little difficult to see when it's inside out and when it's not, but I eventually figured it out and it was all good. You do have to buy your own contact solution and case, but besides that the contacts were amazing! Total steal with a discount too!

Reason I chose this business:

I chose Twinklens because Based off of reviews, they were my best option for the makeup look I chose to do with them.

Thumbnail of user railynb
Wyoming
1 review
0 helpful votes
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October 10th, 2024
Verified purchase

Got my order after about 10 days. Contacts are beautiful, love the brown/Grey and the black ones. Good quality as always, doesn't make my eyes angry

Reason I chose this business:

I've always had a good experience, shipping is reasonable and the contacts come in good condition

Thumbnail of user charletona1
Illinois
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

Looks exactly like it does in pictures. Easy to apply, comfortable and makes my eyes really pop! I most definitely will buy more in the near future.

Reason I chose this business:

Looked it up online saw this website and like what I saw! And was at a fantastic price point..

Thumbnail of user danielles905
Virginia
1 review
0 helpful votes
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August 10th, 2024
Verified purchase
• Updated review

I've been ordering contacts for a few years now, and they never disappoint. I ordered 3 pair, got one for free,of course and the extras are great! I love the new eyekan it comes with!

Reason I chose this business:

I've been shopping with them for a few years now

Absolutely love them
February 26th, 2022
• Previous review

Love them had them almost a year and still wear them. I have brown eyes and the blue completely covers my eyes

Thumbnail of user kinsleyc4
Georgia
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I've never bought colored contacts before so I had no idea where to look. I'm attending a convention for the first time and needed to find contacts to finish my Satoru Gojo cosplay. I was recommended Twinklens by a friend who buys from here frequently and was able to find exactly what I needed with no trouble at all. The shipping and delivery times were quick and painless, and the product itself came in perfect condition. I am really happy with the purchase despite the initial nervousness, and highly recommend buying with Twinklens. Not only is it affordable, but they have plenty of contact options to choose from!

Reason I chose this business:

It was recommended to me by a friend.

Thumbnail of user damarae
Puerto Rico
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

I was looking for some contacts for a costume and came upon this site. I ordered and got my package so fast. They are exactly as described.

Reason I chose this business:

It was one of the first that appeared on Google.

Thumbnail of user mistit11
Tennessee
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Twinklens has the most beautiful contacts of any place I've ever ordered from... and the shipping was super fast...I received my contacts in 4 days. I Love Twinklens

Reason I chose this business:

Friend had told me to check them out

Thumbnail of user nakatishaw
New Jersey
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

This was the exact product that I needed the shipping took a few weeks so don't wait until the last minute but great product

Reason I chose this business:

The site had exactly what I was looking for

Thumbnail of user ericm2866
South Dakota
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

As always i love this company... I have gotten contacts before and always amazing great quality and the price is worth it every time

Reason I chose this business:

Found you through Instagram but have been a customer for several years

Thumbnail of user melissac3276
Nevada
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Make sure you order them in like 3 weeks advance so that u can get them in Time! Just like the picture

Reason I chose this business:

Someone told me about the site

Thumbnail of user tracyp874
California
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

It felt nice in my eyes wasn't too annoying but I haven't wore them alot and it broke im a bit heartbroken

Reason I chose this business:

I choose twinklens because of the price

Sitejabber for Business

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From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.

Business Attributes

  • Full refund
  • Free shipping
  • 30-day money-back guarantee

Company Representative

Thumbnail of user alexw971
Claire S.
Customer Satisfaction Manager
Typically does not respond to reviews

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