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MomenterieReviews 4,105

4.6

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Momenterie Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the quality of products, particularly for personalized gifts, and the intuitive online ordering experience. Many reviews highlight the responsiveness of the customer service team, especially in addressing issues such as delivery delays or product damage. However, there are notable concerns regarding inconsistent delivery times and occasional mishaps with product handling during shipping. Overall, while the company excels in product quality and customer engagement, improvements in delivery reliability and support accessibility could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
90
value
7
shipping
7
returns
4
quality
522
This company responds to reviews on average within 5 days

Instant Feedback

263 reviews

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Italy
1 review
0 helpful votes
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Nice full
July 21, 2025

Professional and great in idea and service. My boyfriend is very surprised about this original gift

Date of experience: July 11, 2025
NL
1 review
0 helpful votes
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Een dingetje, ik denk dat de coördinaten van de site niet helemaal kloppen. Google Earth geeft iets anders aan. Je kunt het niet handmatig aanpassen

Date of experience: July 11, 2025
Massachusetts
1 review
0 helpful votes
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Sehr schönes Produkt
July 21, 2025

„Ein absolut faszinierendes Bild – mit beeindruckender Detailtiefe und brillanter Farbkomposition. Die Qualität wirkt außergewöhnlich hochwertig, sowohl in der technischen Ausführung als auch in der künstlerischen Wirkung. Es strahlt Ruhe, Kraft und Ausdrucksstärke zugleich aus. Man spürt förmlich, dass hier mit viel Gefühl, Präzision und einem exzellenten Auge fürs Detail gearbeitet wurde. Für mich nicht nur ein schönes Bild, sondern ein echtes Statement."

Date of experience: July 11, 2025
NL
1 review
0 helpful votes
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Stunning
July 20, 2025

The process of making your design is very easy. Something went wrong with my shipping, but after having contact with customer service they helped me and it was resolved.

Date of experience: July 10, 2025
Germany
1 review
0 helpful votes
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Fast and easy
July 20, 2025

Creating the city map was easy. Its great to have pins to mark specific Sites. Many design possibilities

Date of experience: July 10, 2025
Italy
1 review
0 helpful votes
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Davvero bello
July 20, 2025

Prodotto anche più bello di come era visibile nel sito. Spedizione puntuale e packaging integro

Date of experience: July 10, 2025
Germany
1 review
0 helpful votes
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Bilderrahmen
July 20, 2025

Leider aus Plastik anstatt aus Glas.jgffujhzujhjjjhjjjk

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Pas de livraison
July 20, 2025

J'ai reçu un mail me disant que mon article a été livré: je n'ai rien eu en main propre et je n'ai rien dans ma boîte aux lettres. Où est mon colis

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2025
Belgium
1 review
0 helpful votes
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Mrs
July 20, 2025

Eenvoudig en vlot om te bestellen. Verschillende betaalmogelijkheden.

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Bonjour, je suis désolée pour cette réclamation. Je viens de terminer ce magnifique puzzle mais il me manque une pièce! Pouvez vous faire quelque chose. Merci. Ci joint la photo bien cordialement

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Good
July 20, 2025

Commande facile, personnalisation bien faites, livraison rapide et emballage parfaitement adapté.
Parfait en tout point

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Shipping
July 20, 2025

The shipping was a bit slow, more than ten days; but the regular mails were reassuring. The Map is now arrived.

Date of experience: July 10, 2025
Italy
1 review
0 helpful votes
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Everything alright
July 19, 2025

Precise and good quality. They shipped very fast too. Thanks

Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Ziemlich gut
July 19, 2025

Insgesamt ganz gut. Das einzige Problem, das Poster ist im Bilderrahmen leider etwas faltig und geknittert. Dadurch sieht es optisch nicht mehr so schön aus.

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Perfekt
July 19, 2025

Klasse Klasse Idee Klasse Idee Klasse Idee Toll toll toll toll

Date of experience: July 9, 2025
Italy
1 review
0 helpful votes
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Smooth like butter
July 19, 2025

This website was easy to use and understand, the product came out like the demonstration photos on the site and the personalisation makes it even more personal.

Date of experience: July 9, 2025
France
1 review
0 helpful votes
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Pas mal
July 19, 2025

Ras sur la manière de commander, mon problème concerne la réception

Date of experience: July 9, 2025
Germany
1 review
1 helpful vote
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Sternenkonstellation zu einem besonderen Ereignis.
July 19, 2025
Updated review

Auch beim erneuten Kauf sehr zufrieden. Alles top gerne immer wieder

Date of experience: July 9, 2025

Beste Erfahrung
May 30, 2025
Previous review

Nur sehr gute Erfahrung (auch bei Problemen) gemacht. Ich werde bei nächster Gelegenheit gerne wieder nach außergewöhnlichen und schönen Geschenken suchen.

Date of experience: May 20, 2025
Germany
1 review
0 helpful votes
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Tolle leistung
July 19, 2025

Preis- Leistung in Ordnung. Bin sehr zufrieden. Geschenk kam sehr gut an

Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Geschenkidee
July 18, 2025

Lieferung gut und schnell angekommen, sehr sorgfältig eingepackt.

Date of experience: July 9, 2025