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MomenterieReviews 4,117

4.6

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Momenterie Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the quality of products, particularly for personalized gifts, and the intuitive online ordering experience. Many reviews highlight the responsiveness of the customer service team, especially in addressing issues such as delivery delays or product damage. However, there are notable concerns regarding inconsistent delivery times and occasional mishaps with product handling during shipping. Overall, while the company excels in product quality and customer engagement, improvements in delivery reliability and support accessibility could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
90
value
7
shipping
7
returns
4
quality
522
This company responds to reviews on average within 5 days

Instant Feedback

263 reviews

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Germany
1 review
0 helpful votes
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Total zufrieden
July 23, 2025

Komplett zufrieden mit dem Bild, der Optik und mit den Möglichkeiten

Date of experience: July 13, 2025
California
1 review
0 helpful votes
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The perfect anniversary gift!
July 23, 2025

Seems very beatuiful, box is very pretty. Only detail tuta would make it better is a small picture of the puzzle for reference (maybe as an option?)

Date of experience: July 13, 2025
Germany
1 review
0 helpful votes
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Lieferung
July 22, 2025

Schnelle Lieferung, von außen gut verpackt aber leider gibt es Abdrücke auf dem Bild

Date of experience: July 12, 2025
NL
1 review
0 helpful votes
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Amazing
July 22, 2025

Mega goede website, heel makkelijk aan te passen, mooie ontwerpen kiezen, mag wel wat goedkoper alstublieft dank u wel, leuke originele cadeaus

Date of experience: July 12, 2025
France
1 review
0 helpful votes
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Exactly as asked
July 22, 2025

Nice delivery right on time,
Great picture which made a nice gift
For my wife

Date of experience: July 12, 2025
Germany
1 review
0 helpful votes
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Got the wrong order
July 22, 2025

Unfortunately I got not what I ordered. It was meant as a present for a wedding so I am very sad that it is not as customized as I ordered it to match the couple perfectly.

Date of experience: July 12, 2025
Germany
1 review
0 helpful votes
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Gut
July 22, 2025

Shop was übersichtlich und karte war sehr detailfreundlich ansich schön gestaltete website

Date of experience: July 12, 2025
Austria
1 review
0 helpful votes
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Wonderful
July 22, 2025

Best present ever, i bought it and it came in the same week and the quality absolutely perfect

Date of experience: July 12, 2025
Germany
1 review
0 helpful votes
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Geburtstag
July 22, 2025

Ich habe das erste mal bestellt, und bin sehr sehr zufrieden es ist empfehlenswert!

Date of experience: July 12, 2025
France
1 review
0 helpful votes
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Super satisfaite
July 21, 2025

Super qualité et reçu la commande en 3 jours. Très satisfaite Merci

Date of experience: July 11, 2025
Italy
1 review
0 helpful votes
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Nice full
July 21, 2025

Professional and great in idea and service. My boyfriend is very surprised about this original gift

Date of experience: July 11, 2025
NL
1 review
0 helpful votes
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Een dingetje, ik denk dat de coördinaten van de site niet helemaal kloppen. Google Earth geeft iets anders aan. Je kunt het niet handmatig aanpassen

Date of experience: July 11, 2025
Massachusetts
1 review
0 helpful votes
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Sehr schönes Produkt
July 21, 2025

„Ein absolut faszinierendes Bild – mit beeindruckender Detailtiefe und brillanter Farbkomposition. Die Qualität wirkt außergewöhnlich hochwertig, sowohl in der technischen Ausführung als auch in der künstlerischen Wirkung. Es strahlt Ruhe, Kraft und Ausdrucksstärke zugleich aus. Man spürt förmlich, dass hier mit viel Gefühl, Präzision und einem exzellenten Auge fürs Detail gearbeitet wurde. Für mich nicht nur ein schönes Bild, sondern ein echtes Statement."

Date of experience: July 11, 2025
NL
1 review
0 helpful votes
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Stunning
July 20, 2025

The process of making your design is very easy. Something went wrong with my shipping, but after having contact with customer service they helped me and it was resolved.

Date of experience: July 10, 2025
Germany
1 review
0 helpful votes
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Fast and easy
July 20, 2025

Creating the city map was easy. Its great to have pins to mark specific Sites. Many design possibilities

Date of experience: July 10, 2025
Italy
1 review
0 helpful votes
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Davvero bello
July 20, 2025

Prodotto anche più bello di come era visibile nel sito. Spedizione puntuale e packaging integro

Date of experience: July 10, 2025
Germany
1 review
0 helpful votes
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Bilderrahmen
July 20, 2025

Leider aus Plastik anstatt aus Glas.jgffujhzujhjjjhjjjk

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Pas de livraison
July 20, 2025

J'ai reçu un mail me disant que mon article a été livré: je n'ai rien eu en main propre et je n'ai rien dans ma boîte aux lettres. Où est mon colis

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2025
Belgium
1 review
0 helpful votes
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Mrs
July 20, 2025

Eenvoudig en vlot om te bestellen. Verschillende betaalmogelijkheden.

Date of experience: July 10, 2025
France
1 review
0 helpful votes
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Bonjour, je suis désolée pour cette réclamation. Je viens de terminer ce magnifique puzzle mais il me manque une pièce! Pouvez vous faire quelque chose. Merci. Ci joint la photo bien cordialement

Date of experience: July 10, 2025