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MoneyKey has a rating of 4.1 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.
Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.
Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.
Gisele in customer service was excellent with helping me today. She explained what I didn't understand and very helpful with explaining my payment plan.
The phone agent gave great customer service. All of my questions were answered in a timely manner with patience. She also carried consistent business character throught the call for the loan process.
Mireya R. Was great today! I was having major website issues trying to sign documents and she came thru with a solution so I did not have any holds on my money.
Thank you Andrea G! You are awesome! I love Moneykey. Always there when I need them. Can't ask for beter customer service. The price is high but you have to know that with these kinds of loans.:-)
I would like to express my GREAT Customer Service that I experienced today by Representative Shevonne! She was very professional and very kind. She answered all of my concerns with a smile and in a timely manner considering that I'm at work and my time was limited. I explained to her how I had issues trying to apply for a loan via internet. She stated no problem Ms. Keys, I'll be happy to assist you and she did!
Thank you Shevonne and thank you MoneyKey for helping me throughout my times in need.
HAPPY NEW YEAR to your Entire Staff!
Bernita Keys,
A VERY Satisfied Customer
Got all my banking, social security number, and personal information, even said I was approved online- then they had the wrong account number and ssn# for me on their end so they denied my application! DONT DO BUSINESS WITH THIS COMPANY!
I honestly thought quality customer service was dead... until today when I spoke to Harold from MoneyKey. He was professional, well informed, patient, understanding, but most of all- empathetic to my service needs. Harold left such an impression on me, that I requested to speak with his supervisor to relay the 100% satisfaction that I had with said service. I asked his supervisor if people with Harold's same pleasant disposition was the norm at MoneyKey- and he assured me that hiring people like Harold was important for their company. Furthermore, I had never heard of MoneyKey before, so I was initially wary. However, Harold seemed so jovial as he asked me the required questions needed to get my loan approved, that I couldn't help but trust in the process. Therefore, I left the experience feeling at ease- and knowing that this would not be my last time doing business with MoneyKey. Again, thank you Harold for being such a nice person, and treating your customers with dignity and respect; it is much appreciated. I'm happy to report that great customer service isn't dead after all!
Irene was patient and stayed on the line while I signed all of the necessary paperwork. Thank you!
I have recommended your company to my small circle of friends.
My review is that I give overall appreciation to Cleopatra and Noel... for taking the time to acknowledge my services... and Il keep u guys for awhile cause u helped me out of a bind thank u MONEYKEY...
SINCERELY,
MATILDA GONZALES
This company was really great until I had a breach in my account due to the Credit Unions fault as well as the Experian breach. During that time it took 3 weeks to get accounts switched over and I was put on bed rest until my back surgery had been done thus losing my job. And I forgot about them, to be honest. So no contact by either of us in Dec., in Jan., or in Feb. And not even an attempt to pull out the money from the closed account. New account info was never given and it was never signed and approved for them to pull out the money in the first place. Then I get my check in March and all of a sudden I have an alert from my bank telling me that I am now in the hole and that my car insurance bill went NSF. I looked into it find out why had to pay 25.00 to get out of the hole 25.00 to put account at base minimum pay 25.00 for NSF through car insurance and the 113 for the car insurance. Not a good company, crooked, unethical tactics used by them and or their collections department that could have a foot in the door in being a fraudulent department.
This is the absolute worst company to ever borrow money from in the history of the world. They are professional, legal scam artist! They have come up with a way to steal from every customer that they lure into their company. BY ANY MEANS NECESSARY COME UP WITH ANOTHER SOLUTION TO YOUR FINANCIAL PROBLEM. Do not take their way out!
Thank you for your review dated June 29,2016. MoneyKey takes all customer feedback seriously and would like to address your concerns with you personally. MoneyKey is a State-licensed lender and complies with all Federal and applicable State laws. In order to fully address your particular situation and concerns, we would be grateful if you would contact us by telephone at 1-866-252-5578 ext 2104 or by email to feedback@moneykey.com. Once we have some additional information from you, we will be able to assist you further. Thank you for considering MoneyKey. We look forward to hearing from you.
Mireya was polite and helpful with the process. She answered my questions with applying for a loan. As a returning customer, I would recommend Money Key to others.
DO NOT GET A LOAN FROM THIS PLACE!
I took a loan out for $450 and the pay back is 3x what I borrowed. So if you don't plan on paying it off right away don't do it because after having already paid $879 they said to pay it off today would be another $325.00 that is bizarre! Never again using them!
Hello Nancy,
Thank you for writing to us. We are glad we were able to address your concerns offline. If you require further assistance, please feel free to call 866-252-5578 ext. 2123. We appreciate your feedback.
Andrea was quick and very efficient at getting my loan approved. I appreciate all he service Money key has to offer. I know I can always count on them when I need quick money for any emergency.
Sergio my representative was very patient with me and even after dropping the call he didn't have to call back because we were finished he still called back and I really appreciated him
She helped explain the whole loan process and I was able to understand how it would work, how much better if I paid my loan off quicker. Very helpful and understanding. Great job.
Kristen Sierra was a great rep. She was thorough and explained the conditions and assisted with my bank in verifying income. I would recommend their service to anyone would needs a small loan.
Straight to the point no hassle ask the questions that needed ro ne asked ans explained everything clearly. Mireya was nice and very helpful on the phone
Great customer service. Mireya R. Answered all my questions and explain my options. She confirmed everything that we had discussed on the call regarding my upcoming payment.
I took out a loan with Money key and didnt realize until after the fact that the money i was paying back never seemed to hit the balance! Someone called me at work from a private number threatening to serve and arrest me for fraud in a joint effort with my bank! How about trying to talk to me... I DONT SCARE EASILY! POOR BUSINESS PRACTICES! When i asked them not to call my job anymore... the rep start yelling... i HUNG UP
Hello K. M.,
Thank you for the feedback. We apologize for your experience and would like a chance to properly assist you. The details you’ve provided do not align with MoneyKey’s practices. To help us investigate your file, please email us at feedback@moneykey.com or call us at 1-866-252-5578 ext. 3176.
We look forward to speaking with you. Thank you.
Amanda provided excellent prompt service in refinancing my moneykey loan. I appreciate her assistance and have always been satisfied with Moneykey customer service.
Great customer service
Easy to apply
Easy to pay back
The gentleman I spoke with Perry was awesome! Answered every question before I even had to ask! I would definitely recommend Money Key to a friend. Great job!
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Online Loans and Lines of Credit Between $200 - $2500.
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
Hello Christopher,
At MoneyKey, we are committed to consumer satisfaction and take all complaints seriously. The details you’ve provided do not align with MoneyKey’s practices. We are preparing our response to you accordingly and will get back to you as soon as possible. If you have any additional questions, please give us a call at 1-866-252-5578 ext. 2123 or send an email to feedback@moneykey.com. Thank you