• MoneyKey

MoneyKey

Write a Review

Overview

MoneyKey has a rating of 4.1 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    16
  • Shipping
    4
  • Returns
    4
Positive reviews (last 12 months): 81.8%
Positive
18
Neutral
1
Negative
3
See all photos
How would you rate MoneyKey?
Top Positive Review

“Great small loan company”

JustMeB g.
5/11/24

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Top Critical Review

“Don't do it, they will screw you.”

Jacqueline M.
8/3/15

Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Reviews (899)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232)
Thumbnail of user titol3
Utah
1 review
11 helpful votes
  • Send Message
August 12th, 2019

They approved me when others didn't, I needed money and was desperate. Man oh man am I regretting it now. I borrowed $350 and have since paid that in monthly payments ($92 every other week) for 5 weeks. I called today to check my payoff balance and it's still over $400! Crazy!

Thumbnail of user baileyk15
Ohio
1 review
11 helpful votes
  • Send Message
July 10th, 2015

Money key should never be used. I borrowed 250 they told me if I pay it all back in one shot I'd be paying about 320. And I get a voice mail today because I agreed to THAT deal. But now I have a frozen bank account because in 12 different charges I have over 1100 dollars to different companies. So either money key is a completely fake company or they hand out your bank info so other people can use it. Do not use money key. You'd be safer taking a loan shark on the street and not paying them back than using this "company"

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Bailey,

We are sorry to hear about your unfortunate circumstance. Your repayment amount and options are all clearly outlined in your agreements prior to you receiving the loan. In addition, please note that it is NOT a MoneyKey practice to give out any personal information without your knowledge and consent as outlined in our privacy policy (https://www.moneykey.com/privacy-policy.php).

That being said, we are here to work with you and would kindly ask that you please call our customer care line at 1.866.255.1668 so we can assist you with your questions and concerns.

Thumbnail of user bills2396
Florida
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

I have used twice due to the cost of the loan. It's very expensive 😫, I don't recommend, you would be better off getting a Pay day loan.

Thumbnail of user traceys35
District of Columbia
1 review
10 helpful votes
  • Send Message
November 20th, 2015

Hi, I really enjoy moneykey. I borrowed money, and they instantly set up my account as a line-of-credit. Which means, the minimum payment always borrows against what is in the account. You have to contact them in order to pay more and pay your balance off. Emailing them to do that was awkward at first, but then Claudia, my rep, developed a relationship wherein she answers me immediately, and sometimes several times a day. I don't like that the site is unwieldy. You can't request money from your line of credit, and you can't set up your payments from their website either. Hopefully they will change that soon.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Tracey. You are completely right, having a Line of Credit is a different way to borrow because it allows you to have more control over your cash flow and repayment options. We are so glad to see that you are happy with your MoneyKey Line of Credit. Thank for your feedback on our website. We are currently working to implement more online features and payment options. Stay tuned for updates.

Thumbnail of user rachelk242
Missouri
3 reviews
7 helpful votes
  • Send Message
April 21st, 2022

They don't report your loans to credit unions, so you will be doing yourself no favors borrowing from them. You will end up paying back three times the amount you got from them, only to find out that over a year of perfect payment history of a large sum of money each month will never be seen by creditors. They also don't warn you about this in any print, fine or otherwise. I receive an email a day from money key about tips to up your credit score, which is why I assumed the payment history would be reported. Nope, just a tactic. Borrow from anywhere else.

Service
Value
Quality
Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Rachel,
Thank you for writing to us. We are committed to customer service and we’re transparent when it comes to providing information (including the cost of credit and credit reporting) key to understanding the products/services available through our website. Traditional credit scores (i. E., FICO/VantageScore) should not be impacted by any payment activity resulting from credit that was obtained through MoneyKey as we only report to alternative credit bureaus, and not prime credit bureaus. We value your feedback and we’d be happy to help you with any additional questions you may have at feedback@moneykey.com.

Thumbnail of user jenniferj125
Maryland
1 review
2 helpful votes
  • Send Message
February 10th, 2017

https://www.moneykey.com/reviews.php

That is the review site that MoneyKey shares on their site
It has a suspicious number of 4 and 5 star. Ratings with very little content. You might want to. Share you experiences there too.

They are very unclear in explaining their terms. Do not borrow money from them unless you have zero other options. You will pay back what you borrowed 400%, in many cases, and the bills are so high it is hard to pay extra.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Jennifer,

Thanks for writing to us. We apologize for your experience and look forward to addressing your concerns offline. If you have any additional questions or concerns, please give us a call at 1-866-252-5578 ext. 3176 or send an email to feedback@moneykey.com. Thank you.

Thumbnail of user jamest193
District of Columbia
1 review
2 helpful votes
  • Send Message
November 27th, 2016

There the biggest scam company ever. I been paying off a. $600 loan for over a year. And still owe over $500. Never miss a payment they come up with some explanation that only 2% is going toward loan. They never sent me any paperwork that this was how it work. I ask when I got the what would be the payback and told me around $750. Letting everyone know there legal loan sharks

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello James,

Thanks for writing us. We apologize for your experience with MoneyKey and would like the opportunity to address your concerns. To discuss your account in detail, please give us a call at 1-866-252-5578 ext 3176 or send an email to feedback@moneykey.com.

Thumbnail of user shaquanab
Texas
2 reviews
9 helpful votes
  • Send Message
September 28th, 2015

Did not receive money into my account via "next business day" and also when called they transferred me multiple times then when asked they said call bank! I have direct deposit and never had a problem with it, the account and routing number is correct and was verified! Scam if I have to pay for something I didn't receive I will Sue!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello ShaQuana.
We want to apologize for any inconvenience you may have experienced. Although we try to get your funds to you as quickly as possible we cannot guarantee what time of day the money will be available in your account as this depends on your bank. That being said, if you have still not received your funds please call us at 1.866.255.1668 so we can resolve any possible issues.

Thumbnail of user felixo10
Maryland
1 review
2 helpful votes
  • Send Message
April 13th, 2017

I got shunned away from other loan places but if you need help and understand there will be high interest rates involved then go to Money key. The operator I spoke to was super friendly and helpful. I'm borrowing 600 and was explained that if I want to pay it all back at once I must pay 833 in full. I'm strapped til my next payday so to pay this back in full hey it will be good on my credit as well. Take the good with the bad. My experience with Money key was a pleasant one!

Thumbnail of user angelas216
Ohio
1 review
1 helpful vote
  • Send Message
December 28th, 2017

I spoke with IRene she really helped me and was patient, while I tried to get the loan documents, she also went beyond to ask me if I a had any questions about my loan. My overall experience with moneykey has been awesome. Wonderful customer service. Thank you for not making me feel like less of a human for needing to take out small loans. I wish every business had your customer service

Thumbnail of user williamm321
District of Columbia
1 review
0 helpful votes
  • Send Message
July 31st, 2017

Although it is an expensive alternative, but when a bank will not work with you this company was there when I needed it most to pay a couple of bills due to my wife's cancer hurting us financially. If only banks were more caring instead of a number.

Kristen was a sweet and caring person that assisted me in the process. I will say I would love to work with her again when I need assistance again.

Thumbnail of user loism78
Illinois
2 reviews
4 helpful votes
  • Send Message
April 16th, 2019

Most terrible place that I have ever dealt with. After sending document upon document for them, I was asked for one more, which I provided. Checked status. Said withdrawn! Went to chat. Gave info, she went to check, and ended the chat. Not one answer! Would not allow me to reconnect. Emailed associate, he would not reply! All after being told I was approved, and signed documents! Just waiting now to see how they are going to rip me off! BE WARNED! HORRIBLE! JUST HORRIBLE!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hi Lois,
Thank you for your feedback. MoneyKey strives to provide excellent customer service to each of our customers. We apologize that your initial experience with MoneyKey was not a positive one. In order to discuss your concerns in detail, we need further information regarding your account. To protect your privacy, please give us a call at 1-866-252-5578 ext. 2197 or send an email to feedback@moneykey.com.

Thumbnail of user leonas17
Utah
1 review
2 helpful votes
  • Send Message
April 22nd, 2019

I have used Money Key 3 times now and the 1st loan I paid If quickly paying more than minimum. The second time I asked for a little higher loan and a supervisor approved that looking at my payment history. I got in an accident therefore needed a 3 rd and was already approved from my past loans and I'm thankful how easy they make the process

Thumbnail of user melissas166
Canada
1 review
1 helpful vote
  • Send Message
December 31st, 2016

Ok so i wrote a review about all the fees attached to this loan I borrowed from them. They were kind enough to reach out to me and you offer a solution which I thought was fair being as though they were getting every dime I borrowed and then some. Now here is the kicker once I satisfy their terms my loan will be considered default because I didn't pay all those outrageous fees and interest. Now my problem is they reached out to me because they didn't like the negative review I gave and offer me something different and mind you didn't tell me while we were on the phone but once I received my papers through email it states clearly that once I comply with this agreement my loan with them will be considered a default loan. So either way they got me they let go of the crazy fees but hurting my credit. Wow!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Melissa,

Thank you for the feedback. We apologize for your experience and would like a chance to properly assist you. MoneyKey is a State-license lender which operates in compliance with all federal and State requirements. In order for us to address your specific concerns, please email us at feedback@moneykey.com or call us at 1-866-252-5578 ext. 3176.
We look forward to speaking with you. Thank you.

Thumbnail of user annew118
Texas
1 review
0 helpful votes
  • Send Message
May 11th, 2018

PayDay loans and the like are no fun but it can help get out of a bind from time to time. MoneyKey has been great to work with - they are always very nice and professional and take extra steps for security. Today I worked with Irene and she was great - she got everything taken care of quickly and smoothly.

Thumbnail of user nicolea64
Canada
1 review
0 helpful votes
  • Send Message
May 25th, 2017

I took the wrong loan out and did not understand why i was still being charged. Elana went over my product and I found out it was a line of credit. I had a surgery and could not afford to pay anymore, she saved my life by putting me on a plan that fit my income. I am now done paying my loan thank you moneykey for being there when i needed help.

Thumbnail of user tabathad
Texas
1 review
0 helpful votes
  • Send Message
January 16th, 2018

Easiest place to use for a loan. Very quick. I have used them 3 times. Customer service is always awesome to me. Irene was the last rep I talked with and she was so quick and very helpful. I don't even try to use any other places. Entire transaction through phone and online. Thank you Moneykey!

Service
Thumbnail of user evieb4
Maryland
1 review
0 helpful votes
  • Send Message
September 15th, 2017

I needed some extra money for bills after my fiancee lost his job. Not only did Moneykey provide me with the money I needed at the time, I continue to use my account because the customer service is excellent! Today, I spoke with Take a who was very professional, patient, and guided me through the process that I needed to correct an issue I had with my account. I will gladly recommend MoneyKey to anyone who is in need of some extra cash. Thank you to everyone at Money Key where the customer comes first.

Thumbnail of user nateh9
Texas
1 review
0 helpful votes
  • Send Message
February 6th, 2018

Irene, my service representative, was incredibly polite and professional and not only resolved my issue quickly, she actually far exceeded my expectations and really brightened my day. Customer service of her caliber is rare and extremely appreciated, coming from someone who has worked in the phone service industry. Things have been difficult for me and Irene understood and worked to help me. Kudos.

Thumbnail of user dennisc62
Texas
1 review
7 helpful votes
  • Send Message
September 21st, 2016

I asked what would be the monthly payments on a $1,000 line of credit. She stated around $140. She said it is like a credit card. First payment was $388 and none of it goes to the principal. Each scheduled payment does not go to the principal. If you pay over the minimum payment then it goes to the principal. However everything is figured out on your original amount. So if you started with $1,000 and you pay it down to $200 everything is still based of $1,000. The attorney generals of several states are getting ready to take action on this scam company. Just a company taking advantage of loopholes until states shut them down. No matter what kind of dire situation you are in stay away. They will only make your debt multiply

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Dennis,

Thank you for the feedback. We appreciate the review and would like a chance to properly assist you. We want to apologize for your experience with MoneyKey as we aim to provide exceptional service. Please email us at customercare@moneykey.com so that we may review your file and follow up with you.

We would also like a chance to speak with you further and explain how our products work and address your specific concerns. Our main line is 1-866-252-5578 ext 3176. We look forward to hearing from you.

Thank you,

MoneyKey CustomerCare Team

Thumbnail of user angieh85
Texas
1 review
0 helpful votes
  • Send Message
May 29th, 2018

Irene was helpful. Patient and helpful understanding pleasant considerate provided great assistance and consideration I would recommend moneykey. I hope they continue to provide good service during duration of loan.

Thumbnail of user isabelm31
Nevada
1 review
0 helpful votes
  • Send Message
February 28th, 2018

I would like to thank every represents that were so kind and help full with me. Every time I /we would try to fix the account we'd get interrupted, but my final call was with Ms Irene H and she was so patient, courteous, and extremely helpful. Moneykey is lucky to have such a great agent like "Irene H "

Thumbnail of user leslies100
New Mexico
1 review
0 helpful votes
  • Send Message
January 6th, 2018

I think that money key is a very good company and their rates are very fair and their customer service representatives are fantastic especially a lady by the name of Irene who helped me with my upping of my second loan with your company and she was very courteous everything was great no problems even the second customer service rep was nice keep it going you'll always have my business as long as you guys are like Irene your customer service rep.

Thumbnail of user barbaraw154
District of Columbia
2 reviews
3 helpful votes
  • Send Message
July 10th, 2017

After reviewing my account I notice that I'm only paying off the interest fee not the principle, I really don't want this loan again, I'm paying a lot more than what I originally received. If you get the line of credit, they call/compare it to a credit card, but I don't think so, you are paying back both and they accumulate fast and very very high. Never again.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Barbara,
Thanks for taking the time to write to us. We’re sorry to hear you’re unhappy with our loan products. We are looking into your review and are reaching out to you separately to address your concerns. In the meantime, if you require further assistance please do not hesitate to contact us at 866-252-5578 ext. 3176 or by email at feedback@moneykey.com.

Thumbnail of user jessec59
Louisiana
1 review
0 helpful votes
  • Send Message
November 29th, 2017

The company is very helpful and well answer all your questions. I have asked every question possible pertaining to muy situation from cost to how to save paying back along the way. They have been truthful and sincere.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.

How do I know I can trust these reviews about MoneyKey?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MoneyKey?