• MoneyKey

MoneyKey

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Overview

MoneyKey has a rating of 4.1 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    16
  • Shipping
    4
  • Returns
    4
Positive reviews (last 12 months): 81.8%
Positive
18
Neutral
1
Negative
3
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How would you rate MoneyKey?
Top Positive Review

“Great small loan company”

JustMeB g.
5/11/24

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Top Critical Review

“Don't do it, they will screw you.”

Jacqueline M.
8/3/15

Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Reviews (899)

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customer service (232)
Thumbnail of user michaelm738
Texas
1 review
0 helpful votes
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January 23rd, 2018

Very friendly and helpful with issues on email and taking out another loan. I hope to do business again in the future.

Thumbnail of user aishah6
Ohio
1 review
0 helpful votes
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December 3rd, 2017

She did very good! Fixing my issue and getting my loan to me. I would receive help from her again. Thank you!

Thumbnail of user josephc454
Texas
1 review
0 helpful votes
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September 26th, 2018

Andrea G was very helpful and fully disclosed details of loan as a repeat customer wish I could have a discount though

Thumbnail of user johnp1148
New Mexico
1 review
0 helpful votes
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June 23rd, 2018

Customer service was great she did an awesome job i am very satisfied
How quick and easy the process was. Thank you!

Thumbnail of user larryj68
Ohio
1 review
0 helpful votes
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July 6th, 2017

The Rep was very thorough and professional at all times and fast with service. Love the service with her greatly! AWESOMEEEEE! I gave Claudia a +10 110% greatness!

Tip for consumers:
I WOULD RECOMMEND ANYONE AND EVERYONE TO TRY MONEYKEY SERVICE OUT! NO HASSOLES AT ALL ! NONEE!! THUMBS UP!

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Thumbnail of user estherg30
Nevada
1 review
0 helpful votes
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August 23rd, 2017

Claudia was really helpful and extra sweet. I appreciate her good service! She was able to answer all of my questions.

Thumbnail of user stevem364
Colorado
1 review
0 helpful votes
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September 14th, 2017

Very thankful for all your help and will always use you as a helpful company again thankyou very much steve madrid

Thumbnail of user krystalt8
Krystal T.
West Virginia
1 review
0 helpful votes
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December 17th, 2017

Thank you Britney J (Toronto site) for going over and beyond to assist me today. Professional, patient and knowledgeable. Great agent.

Thumbnail of user karenj136
Maryland
2 reviews
0 helpful votes
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December 14th, 2017

Diana was polite and professional, I'm very big on customer service and she deserves an A+. Keep up the great work!

Thumbnail of user cynthiam157
Ohio
1 review
0 helpful votes
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May 2nd, 2018

Very courteous and professional customer service! Money key is my favorite lender when I need to borrow money in a pinch!

Thumbnail of user kissl
Texas
1 review
0 helpful votes
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February 26th, 2018

I just wanted to say that you guys have a great staff. Awesome representative like Irene. Keep up the great work!

Thumbnail of user aleshad
Ohio
1 review
0 helpful votes
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August 11th, 2017

From the began it was easy, I could understand everyone I talked to and they didn't mind explaining things if needed!

Thumbnail of user georgem228
Ohio
2 reviews
0 helpful votes
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September 9th, 2017

Very awesome job! Claudia P got my loan done fast! Thank you! Money Key i a really great safe place to get funds in need of emergency very fast!

Thumbnail of user debram225
California
1 review
1 helpful vote
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October 10th, 2018

She was gave me best service ever and made sure I was very happy. Telling everyone how good Money Key is getting the loan you need Andrea was great.

Thumbnail of user johnh749
Ohio
1 review
0 helpful votes
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August 16th, 2017

Claudia listened to the issue and gave me a direct answer and made sure that I understood it. Well done.

Thumbnail of user alonzoh15
Ohio
3 reviews
0 helpful votes
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November 1st, 2017

I, m very happy with moneykey customer service great job.
Keep up the good work. Yes would use moneykey again.

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Thumbnail of user jamesl337
Georgia
1 review
0 helpful votes
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September 13th, 2017

Knowledgeable friendly and professional. Had a great time doing business. I would recommend them to anyone who needs a hand.

Thumbnail of user carolj79
Texas
1 review
0 helpful votes
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December 27th, 2017

Irene did an excellent job! Thank you Money Key! You helped me to get through until my next pay period.

Thumbnail of user robertd655
California
1 review
0 helpful votes
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June 30th, 2018

Andrea is very professional and very patient. She answered all my concerns. Thank you so much for your excellent service.

Thumbnail of user jeannettaa
Missouri
1 review
7 helpful votes
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March 29th, 2016

I tried to get a loan through this scamming company I told them how much I made a month, which is a fixed income, they told me that I was approved for $625. First the representative called my bank & while I was on the phone getting verification somehow the representative was disconnected from the call. I didn't know at the time but when the bank teller hung up I thought everyone hung up. So I had to call back to figure what happened & was told that the representative got disconnected. So the new representative said she was going to have to re call the bank I said I don't think my bank is going to allow it a second time. Low and behold the bank manager stated that they don't do third party calls. So I had to go to my bank and have them fax over my bank statement showing proof of my income. Mind you I told them my fixed income amount. Well after all of that, I didn't get a call back saying they received the statement. So I called the next day an I was advised that I didn't get approved cause I didn't meet the minimum requirements to get the loan. If I'm not mistaken I told them how much I get paid. So now I'm upset not because I didn't get the money cause judging by everyone's reviews you DON'T WANT there money cause the interest will kill you several times over. I'm upset cause I had to give them my banking statement with personal information. If there robbing you on interest what else could they be robbing you of. IJS. DON'T DO IT

Thumbnail of user managementt
Management T. – MoneyKey Rep

Dear Jeannetta, Thank you for your review dated 29 March 2016. MoneyKey takes all customer feedback seriously and would like to address your feedback with you personally. First and foremost, we are sorry to hear that you had a less than satisfactory experience and we appreciate you taking the time to let us know about your interaction with our team. As we strive to ensure that our customers’ experience is always a positive one, your feedback will certainly assist us with achieving that goal. We are in the process of reviewing this matter and require additional information in order to complete our internal investigation. We would be grateful if you would contact us by telephone at 1-866-252-5578 ext 2104 or by email to customercare@moneykey.com so that we may assist you further.

Thumbnail of user jamieh135
Texas
2 reviews
0 helpful votes
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January 27th, 2018

Mireya was swift and efficient and gave me everything I needed to stop payments and set up alternative payment options. I wish all customer service was this kind, polite, and most importantly SWIFT!

Thumbnail of user luisr68
Texas
1 review
0 helpful votes
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December 27th, 2017

Excellent service she is very professional very careful in loan procedures with a lot of dedication to their work

Thumbnail of user youa8
Texas
1 review
0 helpful votes
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December 12th, 2017

Loan was quick application was short finally a company that does not lie. Diana answered all of my questions.

Thumbnail of user jessicas312
California
1 review
0 helpful votes
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December 14th, 2017

I thought Andrea was very friendly. I do not feel that she needs to change anything in her presentation.

Thumbnail of user patriciat97
Texas
1 review
0 helpful votes
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November 26th, 2017

Will use again friendly fast Amanda H is. Awesome... always there when they needed. Will recruit mend to others

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From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.

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