• MoneyKey

MoneyKey

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Overview

MoneyKey has a rating of 4.1 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    16
  • Shipping
    4
  • Returns
    4
Positive reviews (last 12 months): 81.8%
Positive
18
Neutral
1
Negative
3
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How would you rate MoneyKey?
Top Positive Review

“Great small loan company”

JustMeB g.
5/11/24

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Top Critical Review

“Don't do it, they will screw you.”

Jacqueline M.
8/3/15

Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Reviews (899)

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Reviews that mention popular keywords

customer service (232)
Thumbnail of user kiaral6
California
1 review
0 helpful votes
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July 17th, 2018

I was helped by Komal who was extremely quick with verifying my employment and my bank account information. The same day I applied for the loan, I was approved within a couple of hours. She was very nice & extremely professional It helps if you have an online banking account and receive direct deposit.

Thumbnail of user ludivinap1
Texas
1 review
2 helpful votes
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February 4th, 2017

I was going through all the reviews, and all I see is a bunch of ignorant crybabies. When I got this loan I paid attention to the way they explained everything to me and I understood it perfectly. I knew that it would be expensive if I kept it for a long time. These kind of loans are meant to be short term if you pay them off quick it's easy. All I know is moneykey was there when I had an emergency and they were the only ones willing to help me. I borrowed 300 and was supposed to do 18 payments of 54 but instead I did 2 payments of 100 and then I came up with the full amount of 175 to pay it off since I kept it short I didn't have to pay back so much. Be smart about your financial decisions instead of blaming the company that was willing to help you in your time of need.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hey Ludivina,

Thanks for the 5 star review! We appreciate your feedback and are pleased to know that you are satisfied with our loan services and Customer Care. MoneyKey is here to lend you money when you need it. If you need any assistance in the future, don't hesitate to give us a call.

Thumbnail of user suep187
Tennessee
1 review
2 helpful votes
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September 23rd, 2019

I went thru entire process and Rosemary said I was approved and then 3 days later my application was withdrawn for no reason. I went with another company immediately! Horrible customer service. Don't do business with Moneykey!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Sue,

We apologize for any inconvenience caused by the withdrawal of your application. The experience you've described doesn't align with MoneyKey's practices and we would like more information from you to investigate this further. To protect your privacy, please reach out to us at 1-866-252-5578 ext. 2221. Or feedback@moneykey.com. Thank you.

Thumbnail of user tammiej4
North Carolina
1 review
5 helpful votes
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January 18th, 2016

I completed app online and was approved immediately Brian the customer service rep was great my funds were deposited the same day just like Brian told me! Thanks Brian for all your help Ms Jacksonian will definitely use your company again if need to be

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Tammie. We are pleased to see you were satisfied with your MoneyKey loan and our customer service. If you ever need any assistance, please call 1-866-255-1668.

Thumbnail of user dannyc115
Texas
1 review
0 helpful votes
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August 14th, 2018

I talked with a lady named Irene.
She quickly reviewed my case and found out that she could offer me what I needed. And then proceeded to make it happen very quickly.
I was very relieved to have someone so efficient and effective to help me
Thank you very much.

Thumbnail of user pams97
Idaho
1 review
0 helpful votes
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September 11th, 2017

I don't remember the name of the person I spoke with this morning, but she was very friendly & didn't get upset when I held her up because I had to look things up to verify. She was a bit hard to understand sometimes because of her accent & my hearing. She even said she hoped my son would be safe because hurricane Irma was hitting & he is in the path. Once I make sure the money is in my account in the morning, my rating for you will go to a 5.

Thumbnail of user samanthaz10
New York
1 review
0 helpful votes
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May 10th, 2017

Alexandra was very quick, professional, and too the point. Never did I feel rushed or like I was on the phone too long. She took control of the call and made this transaction very smooth. Thank you for being a human and not a robot!

Thumbnail of user desireeh5
Alabama
1 review
6 helpful votes
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June 4th, 2015

I completed an application and their website kept bringing me back to do a new application.
I contacted customer service and was told they don't see my application. I said I did the application more than once and was not taken to a page that said denied or approved. Then I was asked for my email and phone number and "suddenly" the application appeared. I was told because I'm in California the application was declined?! Wth?!? What kind of cash advance business doesn't do business in California? One that is a total scam!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Desiree,
We are sorry to hear about your experience. MoneyKey is a state licensed lender that does not currently lend in the State of California. However we will soon be offering online installment loans to qualifying residents of California. Please check back and visit our Rates and Terms page regularly at www.moneykey.com for updates on when we will be offering the California Installment Loan Online.
Thank you.

Thumbnail of user jamess585
Idaho
1 review
0 helpful votes
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August 2nd, 2017

I Was in a bind for cash to take care of three items till my next check, looked around, checked out sites, when they contacted me, all details were brought forward and explained. This was truly a surprise. I give you 5 stars with no problems, the rate was a little high, but heres the thing-lapse or payup. Ichoose to go with money key, and when I get paid in full with them, if need comes again, yes I will apply. Good job and thanks much.

Thumbnail of user veronicah22
District of Columbia
1 review
5 helpful votes
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April 13th, 2016

Just when merchants kept a taking money out of my account twice in one month I couldn't see away out. Money Key really saved me from future debt being reported on my credit report. I can finally get back on track. Thank you, Kya for your professionalism and all your help.
Happy Customer

Thumbnail of user managementt
Management T. – MoneyKey Rep

Dear Veronica,
Thank you for taking the time to write to us. We appreciate your feedback and are pleased to know that you are satisfied with the credit and the customer care. If you ever need any assistance, please call us at 1-866-255-1668.
Thank you.

Thumbnail of user df157
Illinois
1 review
1 helpful vote
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January 6th, 2018

Good at what you do as a company and the employee are well trained. Easy to get a loan and its there when you need it. But you do need to lower your lnterest rate and not charge customers twice for the same amount of loan if they pay off interest and need a little time to pay the base loan. You will pick up more return and new customers. Dont be like the banks with overdraft fees.

Thumbnail of user maryh359
Ohio
1 review
0 helpful votes
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September 25th, 2017

During my Initial call, while the phone connection (s) weren't the greatest, the Agent Patrick was extremely patient and kind, I called back as requested, that call left me very frustrated. However, in chatting with Cassandra, she helped me with details and in general also she was thorough with her responses. Tremendous help. I did receive a follow-up phone call from Vanessa, who was equally thorough & wonderful. Thank you Money Key for those named, they gave excellent customer service and definitely deserve abonus

Thumbnail of user valeriey3
Valerie Y.
Michigan
1 review
0 helpful votes
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September 5th, 2017

I absolutely love working with Moneykey, and would definitely recommend them to anyone.They are very pleasant and easy to work with. They explain everything in detail and have incentives for an early payoff. I especially loved working with Claudia.

Thumbnail of user morganb53
Ohio
1 review
0 helpful votes
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October 14th, 2017

Very friendly customer service reps and easy company to use. Jelisa was very knowledgeable and professional. She made the whole process quick and as easy as it could be. Understanding the high interest rates, I would recommend them to anyone who is in a pinch and needs the money now!

Thumbnail of user candacet12
Ohio
1 review
0 helpful votes
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January 30th, 2018

Today I spoke with Mireya R. And her friendliness and helpfulness is why I'm a repeat customer. My call was short, yet knowledgeable and I was able to have all of my questions answered promptly. I feel very comfortable recommending Money Key to others!

Thumbnail of user mariam565
Texas
1 review
0 helpful votes
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September 14th, 2017

I really do appreciate Tashi's quick personal attention to my need this am. I wanted to take the time to express this in writing as do many times all we hear are the negative things. I will do business again if ever needed first with Money Key!

Thumbnail of user shevettp
Tennessee
1 review
2 helpful votes
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July 31st, 2019

I needed money over the week end, and Money Key give me what was needed to help me, I tell everyone about your friendly service. I needed meds, but did not have the money, Money Key had the amount I needed put into my checking account the next day. I want to hurry and pay off my loan so that I can get another loan to start a new business. Thank you to the one who took my call and help me even if it was a week end.

Thumbnail of user marilyns130
Texas
1 review
0 helpful votes
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October 3rd, 2018

The experiences I have had with MoneyKey has been very pleasant. Today I spoke with Renee who was very patient, kind and understanding. She walked with me through this whole process and I did let her know that I appreciate her very much. Thank you MoneyKey for your services!

Thumbnail of user rauls31
Texas
3 reviews
0 helpful votes
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May 31st, 2017

Very professional, smart and have a lot of empathy. I was attended by Mrs. C. Pedroso, and I m still in chock, I have been making loans on line for solve my unsuspected cash problem, she go direct to the point. I really will like to every body, trust in this employee and her company.

Thumbnail of user ss296
Texas
1 review
0 helpful votes
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May 18th, 2018

Harini was very pleasant and patient. She answered all of my questions and made sure I understand what the process was. I love your tone, she provided excellent customer service in a timely manner. Great job, Harini!

Thumbnail of user chuckiea
Maryland
1 review
0 helpful votes
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January 11th, 2018

They helped me out when my dog needed emergency surgery the following day and they got me processed and approved to receive funds the following day. Samantha W had a great attitude and really put some effort into handling my request. Thank you Money Key and Samantha W.!

Thumbnail of user unhappyc98
Missouri
1 review
2 helpful votes
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September 13th, 2017

Do not provide a monthly statement on "How Your Received Payments are applied" Does not provide a breakdown on the amounts applied to Principal and Interest. How could your monthly payment get larger every month? When your payment was paid before the due date? This is a loan account and you are supposed to give the customer a breakdown of the payments paid showing How the payments were applied.

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Unhappy C.

Thank you for writing to us. We encourage you to contact our customer care team at 1-866-255-1668 for further assistance. Thank you for choosing MoneyKey.

Thumbnail of user michaelh390
California
1 review
0 helpful votes
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August 11th, 2017

Alexandra D was exceptionally pleasant to work with and explained everything in detail. Was able to ask questions and received the answers needed. Valuable asset to the company. Alexandra made you feel welcomed and appreciated business.
Mike H

Thumbnail of user ireneh35
Ohio
1 review
0 helpful votes
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October 27th, 2017

I am a very happy customer. Your customer service reps are very pleasant, they always explain everything in easy understandable terms and funds are delivered ontime. I am glad you offers this service in my state of Ohio.

Thumbnail of user autumnp14
Ohio
1 review
1 helpful vote
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August 18th, 2018

Irene was very helpful. It has been over 90 days since I had gotten a loan from Money key. But my bank wouldn't verify information over the phone. So Irene helped me and told me to screenshot my info through email. I was more so irritated with my bank, but Irene H. Helped with that situation. Thank you!
Autumn

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From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.

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