MoneyKey

I have filled out about 15 of these apps. I would get as far as the last line and something would happen and I would get tired and quit... With your employees they would get connected and like a bull dog never got upet he just kept going until we're done while keeping me calm. There must be a place for him to become a manager. He has outstanding people skills which is 50% of the job... He has outstanding people skills... James Thornhill

M i r e y a was very helpful and polite. She explained everything I needed to know. She went over the contract with me and explained it thoroughly. It was easy to follow along with her. I would definitely do this again if needed.

I was very pleased with the efficiency and time that Andrea gave me. The only reason for not getting 5 stars was the fact that she sound like she had her headset way to close to her mouth. Very hard to understand her sometimes because it was very muffled.

Capryce Taylor is my go to girl! She's very personable, professional and explained everything perfectly. My experience with Money Key has been 100% positive! They were there when I had a bump in my financial road. Thank you Capryce. Thank you Money Key.

Andrea proved to be patient, kind and professional. She helped me to change my password and log into my account. She also made me aware of ways to reduce the overall re-payment charges. Thank you representative Andrea.

Irene was wonderful. Very patient, very polite, very much a pleasure to have spoken with! She waited while I tried to look up my account information. She even was able to contact my bank because I was having issues with my online banking. She is a great asset to the Money Key team!

I tried calling money lwy to let them know i would be paying late. I was then replied to by someone name Tavis. He informed me that unless i have extenuating circumstances like a doctors note, or a letter stating my pay dates had changed they couldnt help me. Really a drs note? What a douche bag i will not be using them again.

I was a little disappointed that it's taken so long for your system to confirm the last loan payment as it cleared by bank 10/5 and today is 10/10. My bank online tool wasn't providing the necessary information as needed to verify the withdrawal, but Andrea tried multiple times to find a way. She did call and everything was verified. Her attitude was very pleasant and she was very helpful.

Complete Scam! I had to use a loan to get up to Colorado for a court date and I borrowed the 400. At the time of the loan nothing was explained besides my payment would be $80 per month roughly. The next moth my payment changed to over 100$ and with that I was sent an email stating that that payment will not be going towards my outstanding balance. When I checked how much was owed after that month it jumped past 500$. I have also noticed that they try to get on here and tell you that these people are not making legitimate reviews and saying they are wrong. Here is picture proof from my email! DO NOT EVER USE THIS COMPANY!

I hate installment loans because of the insane and ridiculous amount of interest charged for these loans. I believe that many people that apply for installment loans really don't have a clue what they are getting themselves into. Andrea G assisted me with processing the loan for me and she was very professional and thorough when answering and addressing all of my questions and concerns. Applying for an installment loan sucks, but service was great and I was very satisfied with the service and information that Andrea G provided!

Thank you Kristin S for the professional service. Your had a great customer service attitude with a friendly tone. You were efficient in gathering my information. Mostly you had patience on me signing my documents. Again Kristin, I say thank you.

I want to commend Money Key for reaching out to me when I missed a payment. Instead of chastising me and threatening me, they offered me a new plan to repay the loan. Thank you, Money Key! More Human than Company!

She was wonderful & very informative. I had problems with my email & she found the problem & fixed it with ease. My phone kept dropping the calls so I had to call back multiple times & they didnt miss a beat. Thank you Money Key for helping me after my son was sick in the hospital. It was rough for us.

I applied for their installment loan and had to confirm my bank with them. Getting in touch with a customer rep was fast and easy, both online and on the phone. A nice lady answered my queries promptly and professionally. She made the entire transaction smooth and easy.

I have always had excellent service with my customer service representative. Very polite always explain everything clearly... I have used money key several times and I will recommend them to everyone I know

Today's service was unlike the first time that I used Moneykey. Mireya was very nice, friendly and professional when assisting me. She took the time to explain and talk about a couple of question that I had regarding changes.

Irene was very helpful to me in this loan. Your company has been here for me. Irene was very knowledgeable in getting me started and waiting for my signatures. I would recommend tis com for everyone. Thank You

I started my application process as 10:30 this morning. It is now 12:44pm and still waiting for my documents to sign. I called and cancelled, not after giving waaay too much information. Talked to 5 different people throughout the process. Feel like they just give you the run around. Thanks for the help, NOT!

Mireya was very helpful and friendly. She called the bank for me to verify my account, waited on the phone while I signed the agreement, confirmed my approval and deposit date, and answered my other questions very thoroughly. The whole process only took 10 minutes.

Fillippe was very nice, patient and quick with the loan process! He was extremely knowledgeable of the whole process and even caught a mistake with my payment dates and that definitely made a difference. I would recommend him 10 times out of 10 as a rep.
Thank you Fillippe for a wonderful customer service experience!

I borrowed 750.00 from this company. On 8/31/15 I paid the service fee of over 254.00 for using this money for less than 1 month. I called them on 9/3/15 to get a pay-off amount. I was told it would be over 1000. 00 to pay it off. (fee of 252.00 just 3 days after I had made the 254.00 payment). I thought it was a mistake. I expected that rate to be adjusted tremendously since it was only 3 days later. I was told that NO that was the way it was. I have used other loan companies before AND this has NEVER happened. Normally there would have been practically no fee since I was paying in full. I think they are scamming everyone who deals with them. Please do NOT use this company again.

I WOULD LIKE TO UPDATE THIS POST. I received a call from a supervisor and they made this right. They waved the fee since it was within just 3 days. Rates are high but they come through when you need it.

Service was excellent. I was happy with the service. Andrea was very patient while my internet was slow and had to use my phone and put her on speaker. I love using money key. I will never use anyone else.

Kristen Sierra is an employee you should be proud to have representing your company. You can tell by her tone that she is very diligent in what she does and cares and does her best with her customers. Be proud that you employ someone like her.