• MoneyKey

MoneyKey

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Overview

MoneyKey has a rating of 4.1 stars from 899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MoneyKey most frequently mention customer service, whole process, and short term. MoneyKey ranks 1st among Payday Loans sites.

  • Service
    16
  • Shipping
    4
  • Returns
    4
Positive reviews (last 12 months): 81.8%
Positive
18
Neutral
1
Negative
3
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How would you rate MoneyKey?
Top Positive Review

“Great small loan company”

JustMeB g.
5/11/24

Was very easy to apply and get funds needed quickly. You can also make a draw from your account if funds are available. Auto payment is very helpful so don't miss a payment. Definitely would recommend this company to anyone who needs a small loan.

Top Critical Review

“Don't do it, they will screw you.”

Jacqueline M.
8/3/15

Yes I feel it's a scam, my husband was on the phone for an hour then next week they say we have to pay 150$ to extend payment but 150$ doesn't go towards what you borrowed, they didn't save nothing like that and plus had a hard time understanding the person. Wish I would of did my research first.

Reviews (899)

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customer service (232)
Thumbnail of user medicalf
Texas
1 review
1 helpful vote
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December 22nd, 2017

I want to thank you for the great customer service and appreciate Moneykey working with m through this hard time.

Thumbnail of user rosew69
Texas
1 review
0 helpful votes
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December 16th, 2017

I was treated with courtesy and had everything explained to me perfectly in a timely manner. Thank you so much for all of your help.

Thumbnail of user haydeeb1
Texas
1 review
0 helpful votes
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December 12th, 2017

Overall Andrea was very knowledgeable and patient. Good job! Will keep coming for further financial needs.

Thumbnail of user kennyr28
Ohio
1 review
0 helpful votes
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November 27th, 2017

Great service. Honest and professional staff. Amanda H did a wonderful job. I will definitely be using their services in the future.

Thumbnail of user lizc60
Texas
1 review
0 helpful votes
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November 14th, 2017

If you need assistance outside of conventional loans, Moneykey is very helpful, friendly and efficient.

Thumbnail of user juliets11
Idaho
1 review
0 helpful votes
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November 23rd, 2017

Associates are easy to contact and understand. Amanda was very helpful. Always great customer service when I call.

Thumbnail of user normac57
Ohio
1 review
1 helpful vote
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October 3rd, 2018

Andrea it's a wonderful person very helpful. She take care of me n explain all the step I have to fallow thank you

Thumbnail of user christianr45
Ohio
1 review
0 helpful votes
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May 1st, 2018

Very simple process. Friendly representatives on the phone. Pleasant and easy to talk with. Answered any questions I had.

Thumbnail of user deneenw1
Texas
2 reviews
0 helpful votes
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April 29th, 2018

Agent was very professional and helpful in finding me solutions with my payment.
Whoo hoo Amanda! Great customer service!

Thumbnail of user dn80
Massachusetts
1 review
0 helpful votes
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April 5th, 2018

Very friendly helpful and exceptional customer service. She made it so easy to reapply. Thanks Irene!

Thumbnail of user mslindachildo
Texas
1 review
0 helpful votes
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February 2nd, 2018

Andrea did a great job just speak little slower for customer to understand what she saying thank you very much

Thumbnail of user yolandah23
Texas
1 review
0 helpful votes
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January 31st, 2018

Irene did an excellent job identifying my service need and working quick to resolve the matter! I was definitely impressed!

Thumbnail of user brendae46
Ohio
2 reviews
0 helpful votes
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January 30th, 2018

Thank you for listening to me this morning regarding my situation. Your suggestion was truly appreciated.

Thumbnail of user lottieb3
Ohio
3 reviews
0 helpful votes
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June 5th, 2018

My review went excellence Irene explain everything in a understanding and polite manner. I would recommend this to everyone.

Thumbnail of user mariac302
Texas
1 review
0 helpful votes
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April 3rd, 2018

Money key agent was helpful and friendly she helped me through my agreement papers I love this Loan company

Thumbnail of user christopherw113
West Virginia
1 review
0 helpful votes
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February 19th, 2018

Excellent service easy and efficient thoroughly explain the terms of loan. Helpful resourceful knowledgeable.

Thumbnail of user kimn88
Illinois
1 review
0 helpful votes
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February 23rd, 2018

Irene H was very polite and nice customer service rep. Knew exactly what i needed to apply for a new loan.

Thumbnail of user rochelles18
Ohio
1 review
0 helpful votes
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February 8th, 2018

Andrea was very nice, good representation of your company. She gave all the information that i needed

Thumbnail of user alberth78
Texas
1 review
0 helpful votes
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February 2nd, 2018

Agent was friendly and efficient. I am a repeat customer with this website. Thank You for your assistance

Thumbnail of user barbd14
Maryland
2 reviews
0 helpful votes
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December 2nd, 2016

This is such a scam! Only 5% goes towards your actual loan! There are so many better options when needing quick cash!

Thumbnail of user managementt
Management T. – MoneyKey Rep

Hello Barb D.,

Thank you for the feedback. We appreciate the review and would like a chance to properly assist you. MoneyKey is a State-license lender which operates in compliance with all federal and State requirements. In order for us to address your specific concerns, please email us at feedback@moneykey.com or call us at 1-866-252-5578 ext. 3176.

We look forward to speaking with you. Thank you.

Thumbnail of user cherylh88
Ohio
1 review
0 helpful votes
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August 12th, 2017

Marina was a pleasure to do business with. She is very polite, jovial, knowledgeable and you can understand her dialect.

Thumbnail of user robertah18
Arizona
1 review
0 helpful votes
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July 31st, 2017

Response time and customer service was excellent. Got my questions answered. Great work! No complaints. Thank you for your assistance.

Thumbnail of user brucew78
New York
1 review
0 helpful votes
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July 21st, 2017

Best company that cares about their clients. Highly recommended. Made the process very smooth and always stay positive

Thumbnail of user gregorior10
Texas
1 review
0 helpful votes
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December 22nd, 2017

Thr best helpfull Custimerservis rep i had to talk to this week and ive been calling the last tree days thsnk you Tammy

Thumbnail of user mikes590
New York
1 review
0 helpful votes
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September 14th, 2017

I've taken out several loans with y'all but on this particular loan I've called 3 times, first time I spoke to Jennifer with general questions about why my loan payment increased and she was beyond helpful in making sure I completely understood why. I thought wow anytime I call ya'll from now on I only want to deal with her because like most places there are usually only one or two awesome customer care reps. Well not true, the 2nd time I called was hurricane Harvey hit Houston, I was stranded out of town and they worked with me on my payment to help me out with the financial difficulties I was going through, unfortunately I don't remember the person's name I talked to but again was beyond helpful, 3rd time, was after Harvey left town, Houston was locked down over a week and I missed out on work and when I called I spoke to Samantha and she told me unfortunately they can't NORMALLY help out with 2 payments in a row. I told her I'd missed out on work because of the hurricane so she went to her supervisor and again they helped me out with a reduced payment due to extenuating circumstances. Without Samantha's and her supervisors help I would have a very difficult 2 weeks ahead of me. So I would not call them customer service reps but customer CARE reps because you have to care to help and that goes for everyone I've dealt with there. So thank you Moneykey and thank you Samantha!

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From the business

Online Loans and Lines of Credit Between $200 - $2500.

MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.

The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.

We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.

With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.

Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.

MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.

*Not all applications are approved; duration of approval process may vary.

**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.

Business History

Established in 2011, MoneyKey has grown steadily, reaching thousands of new consumers by treating our customers with respect and helping them get access to credit at a time when they most need it.

At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.

Company Representative

Thumbnail of user managementt
Management T.

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