Overview
MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.
This summary is generated by AI, based on text from customer reviews
She was wonderful & very informative. I had problems with my email & she found the problem & fixed it with ease. My phone kept dropping the calls so I had to call back multiple times & they didnt miss a beat. Thank you Money Key for helping me after my son was sick in the hospital. It was rough for us.
I applied for their installment loan and had to confirm my bank with them. Getting in touch with a customer rep was fast and easy, both online and on the phone. A nice lady answered my queries promptly and professionally. She made the entire transaction smooth and easy.
They have been very easy to work with from the beginning. When I request a draw, it is in my account the same day or next day at the latest. I've been very pleased to work with them.
I have always had excellent service with my customer service representative. Very polite always explain everything clearly... I have used money key several times and I will recommend them to everyone I know
Mireya was very helpful and friendly. She called the bank for me to verify my account, waited on the phone while I signed the agreement, confirmed my approval and deposit date, and answered my other questions very thoroughly. The whole process only took 10 minutes.
I started my application process as 10:30 this morning. It is now 12:44pm and still waiting for my documents to sign. I called and cancelled, not after giving waaay too much information. Talked to 5 different people throughout the process. Feel like they just give you the run around. Thanks for the help, NOT!
Today's service was unlike the first time that I used Moneykey. Mireya was very nice, friendly and professional when assisting me. She took the time to explain and talk about a couple of question that I had regarding changes.
Irene was very helpful to me in this loan. Your company has been here for me. Irene was very knowledgeable in getting me started and waiting for my signatures. I would recommend tis com for everyone. Thank You
Fillippe was very nice, patient and quick with the loan process! He was extremely knowledgeable of the whole process and even caught a mistake with my payment dates and that definitely made a difference. I would recommend him 10 times out of 10 as a rep.
Thank you Fillippe for a wonderful customer service experience!
I borrowed 750.00 from this company. On 8/31/15 I paid the service fee of over 254.00 for using this money for less than 1 month. I called them on 9/3/15 to get a pay-off amount. I was told it would be over 1000. 00 to pay it off. (fee of 252.00 just 3 days after I had made the 254.00 payment). I thought it was a mistake. I expected that rate to be adjusted tremendously since it was only 3 days later. I was told that NO that was the way it was. I have used other loan companies before AND this has NEVER happened. Normally there would have been practically no fee since I was paying in full. I think they are scamming everyone who deals with them. Please do NOT use this company again.
I WOULD LIKE TO UPDATE THIS POST. I received a call from a supervisor and they made this right. They waved the fee since it was within just 3 days. Rates are high but they come through when you need it.
Hello Rebecca,
We are sorry to hear about your dissatisfaction with your loan. It is hard to gather enough information from this post to get an accurate picture of what is currently happening with your loan. We assume you are referring to our finance fees for monthly paid customers? That being said we pride ourselves on providing great customer service and will reach out to you directly to further discuss your loan and clarify and/or resolve any misunderstanding or errors. You can also contact us directly at 1.866.255.1668.
My credit isn't that great at all. I received an offer in the mail from MoneyKey. I almost didn't call them cause I didn't believe it. But I called it anyway and I was very pleasantly surprised! They actually got me a line of credit that I asked for. So I say THANK YOU MoneyKey!
Service was excellent. I was happy with the service. Andrea was very patient while my internet was slow and had to use my phone and put her on speaker. I love using money key. I will never use anyone else.
Kristen Sierra is an employee you should be proud to have representing your company. You can tell by her tone that she is very diligent in what she does and cares and does her best with her customers. Be proud that you employ someone like her.
Kristen did an excellent job on my needs and I thank her for being very polite! I must say I've never had anyone treat me with such kindness as she did. I've recommended many people and they injoy the excellent and quick service as well as I do. Thank you.
I was pleased in the beginning dealing with Rosalyn. Unfortunately the following day I dealt with someone else who greatly upset me & who obviously didn't know what she was talking about since she asked me the same questions I had already answered in my application & denied my loan request. I asked to speak to someone else since I had already been told it was approved... I just needed to complete the verification. The woman who came to the phone said she was a supervisor & asked me a few questions & she told me the same thing, "that my loan request was denied". I asked about the conversation I had had with Rosalyn & she said she would listen to the conversation, but the decision was made & my application was declined. Shortly thereafter Rosalyn called me & told me that my earlier conversion with the other women was incorrect. I completed the verification process & the requested money was in my bank account the next morning.
Great fast reliable service. My specialist T'yawne was outstanding. Everything was exactly as was explained. I applied on a Holiday and was able to receive my funds the Next day. Everything was upfront. Service was so reliable, I was able to pay for my truck repairs on time. I thank you guys so much for this service. You guys Rock! By the way please consider giving T'yawne an accommodation as she provided outstanding customer service from beginning to end. She even followed up with me to make sure I was funded and satisfied. Just excellent. I will recommend your company to everyone. Thanks so much again.
Kristen was the MOST polite CSR I have talked to today. She was knowledge able and very friendly and assertive and outgoing. Kristen was extremely nice to talk with. I would love it if all of the CSR's in the world worked for the customer like Kristen. You go girl!
The representative was polite and she help me with my loan I ask for without any problem. Her customer skills is wonderful. She help with with my loan with a breeze. I don't have any bad complaint about her at all.
I love your service your have been giving me, and always been there in my time of need. Thank you for all you done and I hope I will always continue being serve by you. Irene thank you for being very pleasant and all the agents who work for MoneyKey, Roberto Soto.
I have spoke to a couple of service reps and they all were nice. They were very knowledgeable and was willing to see if I had any concerns. Roaman was the representative who I talked to
Tonight was exceptionally nice.
MoneyKey is an online lender and credit services provider, offering a safe and secure online platform. Online credit available through the MoneyKey website includes Installment Loans and Lines of Credit.
The products offered through MoneyKey can provide you with financial flexibility and a safety net for unexpected expenses that may come your way. We strive to provide five-star service to customers. The application process is quick and easy. Apply online, verify your information and you may be approved in minutes*. If your application is approved, you may receive your money the same business day**.
We understand that taking out a loan is a serious and often daunting task, and we are here to help you every step of the way. Our highly trained Customer Care team will review important terms and conditions with you to ensure that you understand how the borrowing and repayment process works. To find out if you qualify for one of our products, simply visit our website or call us toll-free today.
With an online loan through MoneyKey, you will not be surprised by any hidden fees. You can pay off your balance in full or make additional payments at any time. No cash advance fees, late fees, early payment fees, or annual fees. Please refer to our Rates and Terms page for further details on the cost of the product available in your state of residence.
Applications submitted on the MoneyKey website may be originated by one of several lenders, depending on your state of residence. Visit the Rates page on the MoneyKey website for state availability.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, New Mexico, Tennessee, Utah, and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization (CSO) and a Credit Access Business (CAB). In this state, loans are funded by third-party lenders and serviced by MoneyKey.
*Not all applications are approved; duration of approval process may vary.
**If approved, any requested funds may typically be deposited into your bank account the same business day; the timing of funding may vary by product and state. The date and time funds are made available to you by your bank are subject to your bank's policies.
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Business History
At MoneyKey, we understand that borrowing money from a traditional financial institution can be difficult and time-consuming. That’s why we focus on customer convenience and fast service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy,
We apologize for your experience. At MoneyKey we aim to make the loan process simple and convenient. If there is anything specific we can help you with, please do not hesitate to contact our Customer Care team at 1-866-255-1668. Thank you.