On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Installment Loans and Lines of Credit between $200-$3,500
MoneyKey is an online lender and service provider.
Apply online and verify your information; the process is quick1. If your application is approved, you may receive funds the same business day2.
MoneyKey is a state-licensed direct lender in Delaware, Idaho, Kansas, Mississippi, Missouri, Tennessee, Utah and Wisconsin. In Texas, MoneyKey is not the direct lender but is licensed as a Credit Services Organization and a Credit Access Business. In this state, loans are funded by third-party lenders and serviced by MoneyKey.
The CC Flow Line of Credit is provided by CC Flow, a division of Capital Community Bank, a Utah Chartered bank, located in Provo, Utah, Member FDIC. The CC Flow Line of Credit is serviced by MoneyKey.
1Not all applications are approved; duration of process may vary.
2If approved, any requested funds may typically be deposited into your bank account the same business day. For specific funding cut-off times here.
MoneyKey Reviews Summary
MoneyKey has garnered a mixed reputation, with many customers praising its efficient service and supportive customer representatives who provide clear explanations of loan terms. Users appreciate the quick access to funds and the flexibility in repayment options, often highlighting the professionalism and patience of staff. However, concerns arise regarding high fees and the complexity of repayment structures, leading some customers to feel misled. Additionally, there are reports of unauthorized transactions and account freezes, which have contributed to skepticism about the company's integrity. Overall, while MoneyKey is recognized for its customer service, potential borrowers should be cautious and fully understand the terms before proceeding.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
WATCH OUT... THEY DONT EXPLAIN WHEN YOUR SETTING UP YOUR PAYMENT DATE THAT YOUR PAYMENT IS DUE EVERY PAYDAY NOT ONCE A MONTH LIKE MOST LOANS. WHEN THEY SAY PAYDAY LOAN I GUESS THEY REFER TO YOU PAYING TWICE A MONTH. AND THEIR REPLY..."OH, I'M SORRY THAT WASN'T PROPERLY EXPLAINED TO YOU BUT YOU DID SIGN..." DON'T WASTE YOUR MONEY.
First, I want to say they have good customer service representatives. I have borrowed from them a few times, but I've always pay on the first installment. This last time I needed more time to pay. I borrowed $1225 and have made 5 $200 payments. I called today to get the pay off and was told it was $2054. What the what? The representative informed me the payoff is even higher if you don't pay off within two weeks. I've never been so shocked in my life. I knew the rates were high, but I'm paying over $3000 for a $1225 loan. I can't wait for Ohio to ban this predatory lending.
I applied for the full amount offered and was denied. I have good steady income, my checking account is in good standing and my credit is decent. I even tried applying for half of the amount, declined. The person who referred me has good income, poor credit and several outstanding loans. Wtf?
I have used Money Key 3 times now and the 1st loan I paid If quickly paying more than minimum. The second time I asked for a little higher loan and a supervisor approved that looking at my payment history. I got in an accident therefore needed a 3 rd and was already approved from my past loans and I'm thankful how easy they make the process
Most terrible place that I have ever dealt with. After sending document upon document for them, I was asked for one more, which I provided. Checked status. Said withdrawn! Went to chat. Gave info, she went to check, and ended the chat. Not one answer! Would not allow me to reconnect. Emailed associate, he would not reply! All after being told I was approved, and signed documents! Just waiting now to see how they are going to rip me off! BE WARNED! HORRIBLE! JUST HORRIBLE!
Maribel Malabanan provided me excellent customer service. I needed a payoff amount and it was immediately calculated for me for the two dates requested. Maribel answered my question and was very courteous and professional I was put to ease. Moneykey is very lucky to have a wonderful employee on staff. I plan to reloan and hope I have Maribel as my rep when I do. Thank you.
There lying crooks, paid 400.00 2 weeks early before my due date. Today would of been my first payment. I borrowed 1000. 00, I asked what my payoff would be and was told 900.00. Today I went to pay the 900.00 to pay off the loan and they raised my payoff 500.00 in two weeks to 1400. 00. My first payment wasnt even due until today. There scam artist, I hope everyone sees this and is aware.
Hi Shawn,
Thanks for taking the time to write us. You can visit our Rates & Terms page https://www.moneykey.com/rates-terms.php, or give us a call at 1-866-252-5578 ext. 2197 and we’d happy to help you with any questions you may have about reducing the total cost of your loan.
Fillippe was very nice, patient and quick with the loan process! He was extremely knowledgeable of the whole process and even caught a mistake with my payment dates and that definitely made a difference. I would recommend him 10 times out of 10 as a rep.
Thank you Fillippe for a wonderful customer service experience!
I started my application process as 10:30 this morning. It is now 12:44pm and still waiting for my documents to sign. I called and cancelled, not after giving waaay too much information. Talked to 5 different people throughout the process. Feel like they just give you the run around. Thanks for the help, NOT!
Hi Cindy,
We apologize for your experience. At MoneyKey we aim to make the loan process simple and convenient. If there is anything specific we can help you with, please do not hesitate to contact our Customer Care team at 1-866-255-1668. Thank you.
It was quick and easy to get answer about my account and easy to access my payments online. Irene was able to help me quick and easy. Sent link to my email had me fill it out and returned my phone call within minutes after receiving it.
I applied for their installment loan and had to confirm my bank with them. Getting in touch with a customer rep was fast and easy, both online and on the phone. A nice lady answered my queries promptly and professionally. She made the entire transaction smooth and easy.
I was a little disappointed that it's taken so long for your system to confirm the last loan payment as it cleared by bank 10/5 and today is 10/10. My bank online tool wasn't providing the necessary information as needed to verify the withdrawal, but Andrea tried multiple times to find a way. She did call and everything was verified. Her attitude was very pleasant and she was very helpful.
She was gave me best service ever and made sure I was very happy. Telling everyone how good Money Key is getting the loan you need Andrea was great.
She was gave me best service ever and made sure I was very happy. Telling everyone how good Money Key is getting the loan you need. They pride in what you need and want.
Andrea it's a wonderful person very helpful. She take care of me n explain all the step I have to fallow thank you
Yalda was very kind, patient and helpful. I would give five stars to Yalda, Reason for 4 stars is cost of loan.
The experiences I have had with MoneyKey has been very pleasant. Today I spoke with Renee who was very patient, kind and understanding. She walked with me through this whole process and I did let her know that I appreciate her very much. Thank you MoneyKey for your services!
Yalda was very patient and caring. Even though the call was a little lengthy, she hung right in there. Thank you Yalda.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lois,
Thank you for your feedback. MoneyKey strives to provide excellent customer service to each of our customers. We apologize that your initial experience with MoneyKey was not a positive one. In order to discuss your concerns in detail, we need further information regarding your account. To protect your privacy, please give us a call at 1-866-252-5578 ext. 2197 or send an email to feedback@moneykey.com.