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Monotiques has a rating of 1.2 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Monotiques most frequently mention black friday, and customer service problems. Monotiques ranks 75th among Jeans sites.
I ordered 2 pairs of jeans from them. They showed up about a week late, one of the pairs isnt even the one I ordered. I actually like them a lot so I decided not to send them back even though there a bit small.
I have written to customer service twice and received no response. I haven't received an email that my order shipped even though it says orders ship within 2-5 days. Ridiculous. I should have researched more about the company. Bought based on Youtube reviews because I was tired of Fashion Nova's poor customer service. This is probably worse.
I heard about this company based upon a referral while watching a YouTube video. The color of the jeans were okay, quality cheap based upon what I would have preferred and they ran extremely small. I usually wear a size 7, however, you would need a size 11, if you want them to fit.
I contacted customer service, twice through email but still no response. It is now going on 8 days since I sent my 1st email. They only do store credits and no exchanges. I would not recommend this online site. I would suggest before shopping online ALWAYS review the return policy because you never really know how the item is going to run based on size and if you're going to like the quality.
Just a suggestion to online stores: Great customer service and a easy return or exchange policy is what customers look for when shopping online. It's about long term relationship with customers, which in the end, builds a business even more.
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Best Jeans & Clothing for Women - The Latest Trends in Women's Jeans & Clothing fashion at Affordable Prices by Monotiques Women Fashion Boutique.
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