Mon Portlaser has a rating of 4.7 stars from 116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mon Portlaser most frequently mention customer service, tech support, and top notch.
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The GA30 MOPA fiber laser sounds incredible, definitely a top-notch choice! Its advanced technology must make a huge difference in precision and versatility. Glad to hear it's been such a great investment for you.
Bad customer service bought my laser August 16 has not worked since and over 200 emails no resolution what so ever. DO NOT BUY. Read all the Facebook complaints. I got screwed. The worst Company to deal with.
I wanted to buy a Laser Rotary, but Monport has too many types of Laser Rotary, I was confused, thank Bella for giving me advice, and finally I bought the right accessories.
Date of experience: June 12, 2024
Waiting for my pre-ordered product felt like an eternity, but now that it's finally arrived. The pre-sale price is a little cheaper than usual, so it's worth the wait. It would be better if I could receive the product faster later.
Date of experience: April 28, 2024
Recently, I purchased a Monport K40 Pro, but despite my efforts to set it up properly, it wasn't functioning correctly. After several attempts, I decided to contact the company to arrange a return. They instructed me to send a photo, assuring me they would then provide a UPS label. I sent the photo as requested, but after that, despite numerous follow-up emails, they suddenly ceased communication. It's been weeks now, which feels like a joke. When investing in mechanical products like this, one always expects the company to provide support, yet Monport failed to do so. I am dissatisfied with the experience. The device remains in my possession. It's important to be cautious, folks.
Date of experience: May 4, 2024
From purchase to delivery and installation, Monport's customer service has been top-notch, which is crucial for someone starting a business. The machine exceeded my expectations in terms of power! I'm now thinking about adding a rotary axis to engrave more objects. Thanks, Monport!
Date of experience: April 28, 2024
I purchased a fiber laser engraving machine to craft some simple jewelry pieces and advance my business. The machine is incredibly easy to use, and the engravings on the jewelry come out flawless, without any rough edges. The precision and clarity of the designs are exceptional, exceeding my expectations every time. Thanks to this machine, I've been able to elevate the quality of my products and attract more customers.
Date of experience: April 2, 2024
Great price, quick delivery, and it works perfectly! I purchased this fiber machine and a CO2 laser for my laser shop. I highly recommend Monport for their excellent communication, fast shipping, top-notch quality control, and superb packaging. These are all crucial factors when sourcing new lasers for the shop. I particularly appreciate dealing with a USA-based company.
Date of experience: March 29, 2024
Es kam ein paar Tage später als erwartet an, die Qualität der Maschine ist sehr gut. Ich habe versucht, diesen neuen Faserlaser zum Gravieren von Edelstahl zu verwenden, und das Muster ist sehr klar.
Date of experience: June 5, 2024
Tried one from Omtech and one from Monport, both non functioning garbage with no support from seller and a ton of work unpacking, trying to make it work and packing this giant boat anchor back up to return.
Spare yourself the headaches and aggrevation, just DON'T.
Date of experience: March 1, 2024
More expensive than competitors. ZERO customer support or service. Call center from Inda and China returns calls between midnight and 2am. Products constantly out of stock. They will cancel your order and refund you even when you don't ask for that. And they "don't work on the weekends." Complete joke of a company. Average response time for emails is never. But if you write a negative review about them, they respond within 6 days. AVOID THIS SCAM! Where's the CFPB when you need them?
Date of experience: December 8, 2024
The packaging for my new laser was excellent, keeping everything safe and secure. Setup was a breeze, and with Lightburn, it was up and running in no time. It's very beginner-friendly, and I can't wait to dive into some larger projects!
Date of experience: April 27, 2024
After receiving my engraving machine, I decided to take my DIY experience to the next level by ordering the Laser-Cut Deer Assembly Kit. What a captivating project it turned out to be! With seamlessly interlocking precision-cut pieces, assembling your lifelike deer model becomes a truly engaging experience. The meticulously crafted laser-engraved markings bring the deer to life, showcasing its elegance and beauty.
Date of experience: April 23, 2024
Despite some rough handling during shipping that resulted in minor damage to the box, I'm relieved to report that the machine itself arrived unscathed. While I was initially concerned upon seeing the condition of the packaging, I'm grateful that the product inside remained intact. It's a testament to the sturdy construction of the machine. However, I do hope that the courier service can take more care in handling fragile items in the future to avoid potential damage. Overall, I'm satisfied with my purchase.
Date of experience: April 21, 2024
I recently purchased the GI series engraving machine from Monport. It can perform color engraving adds a whole new dimension to my projects. Whether I'm engraving intricate designs or adding vibrant colors to my creations, this machine delivers exceptional results.
Date of experience: April 23, 2024
After a year of using the 50W fiber laser, I've found it to be incredibly stable and problem-free. My favorite projects involve deep engraving on coins, and the intricate details always amaze me. While there's some setup involved, the laser operates flawlessly now. I'm very excited about the results I've achieved!
Date of experience: April 19, 2024
My experience with the Monport fiber laser equipped with a rotary axis has been fantastic. The rotary axis functions flawlessly, making it easy to engrave on different cylindrical items. The laser's strength and performance are top-notch, delivering excellent results every time.
Date of experience: April 17, 2024
I recently bought a fiber laser, and I absolutely love this machine. It's a major upgrade from the diode laser I was using before.There's still a lot to learn, but experimenting with different metals has been a fun experience.
Date of experience: April 18, 2024
After using the Monport 20W fiber laser for a couple of weeks, I'm impressed with its performance. It's marked many items for me, and the quality is always excellent. The machine is straightforward to use and has quickly become an essential tool in my setup. Highly recommend!
Date of experience: April 17, 2024
I'm thrilled with my purchase during the winter sale—a CO2 engraving machine at a discounted price! Upon receiving it, I wasted no time in putting it to use, and I'm delighted with the results. The machine performs excellently, and the engraved patterns are incredibly clear. I engraved intricate designs on wooden plaques for a client, and they were amazed by the precision and quality. I couldn't be happier with my decision to buy from Monport!
Date of experience: April 10, 2024
I'm a returning customer at Monport Laser, I'm impressed by the quality of their products and services. This time, I purchased some accessories along with a chiller and a laser tube. The machines I've used in the past have always exceeded my expectations, and I have no doubt that these new additions will be just as reliable. Monport Laser has definitely earned my trust, and I'll continue to recommend them to others.
Date of experience: April 7, 2024
My Monport 50W laser arrived promptly in about 5 days, packaged securely in a wooden box. It's the ideal power level for most of my marking projects and integrates seamlessly with the newly added fiber laser functionality in Lightburn. I'm very satisfied with my purchase!
Date of experience: April 17, 2024
I'm thrilled with the automatic focus function on my Monport 60W CO2 laser. It's so user-friendly - I no longer have to waste time manually testing and adjusting the focus. With this innovative feature, I can dive straight into my engraving projects with confidence, knowing that the laser will deliver precise results every time.
Date of experience: April 8, 2024
I'm extremely grateful to Bella from Monport's sales team for her exceptional assistance in helping me choose a CO2 engraving machine. As a novice in this field, I had many questions and concerns, but Bella patiently addressed them all and provided me with valuable insights to make an informed decision.
Date of experience: April 8, 2024
I recently purchased a GA MOPA engraving machine from Monport to engrave aluminum. Upon receiving the machine, I eagerly began using it, but encountered difficulties getting it to start. I reached out to the after-sales team for assistance, and they were incredibly patient and helpful. They promptly contacted the technicians, identified the operational issues, and provided me with clear guidance. Thanks to their support, my machine was able to successfully engrave the aluminum. I'm grateful for their excellent customer service!
Date of experience: April 7, 2024
Thanks to Monport, I've embarked on a journey of entrepreneurship with my 40W CO2 laser. Its remarkable performance in wood engraving has exceeded my expectations, consistently producing flawless results. The absence of rough edges in the engravings speaks volumes about the machine's quality. With this invaluable asset by my side, I look forward to achieving greater success in my business endeavors. Highly recommended!
Date of experience: April 9, 2024
Monport laser engraving machine is famous for its high speed and powerful laser cutting ability. Monport CO2 laser engraving & cutting machines can not only cut and engrave materials, such as wood/fabric/leather/crystal/bamboo. Monport laser engraving machines can be used in many industries, such as model, advertising, decoration, articles and gifts, toys, machine masks, and so on
Monport currently offers three types of laser machines: desktop laser engravers, high-powered CO2 laser engraving machines, and fiber laser engravers, which are all available for purchase at Monportlaser.com.