website thubmnail of Monster
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Colorado
1 review
1 helpful vote
Follow Carrie B.
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Resume Service
June 30, 2022

Monster employees have no idea how to help their customers. They also don't look past 2018 in their records. I had two resumes written in 2006. I paid $400.00 for these two resumes. I was promised that I could access my resumes anytime from Monster. I have gone around in circles trying to get these resumes. Monster says they looked all the way back to 2018 and they don't find anything? Really I used your service to buy these resumes? Then they want me to produce a receipt from 2006? I was able to find old emails regarding the resumes and finally pulled up some correspondence. I sent those to them and now they tell me that I have to contact another company? What? Why? Don't use Monster for Resumes because you get nothing but a run around and no actual human being to talk to. Then when you ask questions in the email correspondence that NEVER answer your questions! Worst service ever! Contacted the Better Business Bureau as well.

Date of experience: June 30, 2022
Pennsylvania
1 review
17 helpful votes
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They're just pathetic
November 20, 2020

I have a monster account. For some reason I'm not able to login in. I've sent numerous password reset requests/support tickets. They have not responded to any. So now I can't update my resume or anything else. They suck.

Date of experience: November 20, 2020
North Carolina
1 review
0 helpful votes
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Monster changed the site in the middle of a pandemic. They lost all my job search history. I am lucky I backed it all up, turned it into a pdf. But people that needed it to show they were looking for a job just got slashed across the face on this screwing up.
It's just data don't tell me you lost a data table - BS - You dropped it in the code. Monster was the best - Now I use a much better resource, like DICE.

Date of experience: May 7, 2021
California
2 reviews
1 helpful vote
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For what you will pay especially from recruiting and staffing agencies, it is absolutely not worth it because most of the people applying to the jobs are not qualified. The system itself is not optimized to focus on the qualified candidates. You cant pre screen them with questions because they barely get the traffic so that feature is not there. They let everyone apply and that leads to $#*! load of unqualified candidates applying. I signed a long term contract in the hope of learning and adjusting and I am regretting it dearly. Monster used to be good during my college days and I thought it is still the same monster so I signed up because of glory days reputation and I was hit hard.
Several calls has been made and their CEO was informed twice to see if there is a way I can be unlocked from the contract because of poor performance of the platform but all they did was ping pong me with their employees, ghost me, ignore me and the cycle continues so that I continue to pay as we roll from month to month..

Date of experience: November 23, 2023
Massachusetts
1 review
8 helpful votes
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Fake jobs
January 12, 2021

Monster willingly posts jobs that don't exist. The jobs have links to ads, customer service is non-existent. I've used chat, phone, email, social media, you name it. Their service is set up entirely to make them money, not to connect employers with candidates. It's truly a ripoff for everyone. Maybe the IRS will take notice.

Date of experience: January 12, 2021
Canada
1 review
1 helpful vote
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"Wasn't that rude"
July 20, 2018

I just got a call asking if we were looking to hire. When my response was " we've got it taken care of" she kept on asking questions about how many, what positions etc.
I politely said thank you but I'm not interested (we have h. R. on staff). She very arrogantly repeated 3 times "that was rube". So I hung up. Talk about customer service.

Date of experience: July 20, 2018
Illinois
1 review
30 helpful votes
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Submitting my application through Monster and allowing for my information to be seen by other "recruiters" was probably the worst decision I made in my job seeking process. Every week I receive at least two emails and two phone calls about a job that apparently I applied to but need to "sign a confirmation letter" so that they can give their boss my resume (as if that's not public information). This website has opened up my information to scammers and now I have to deal with it weekly. Thanks a lot. (middle finger emoji)

Date of experience: September 25, 2020
Washington
3 reviews
19 helpful votes
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While there's nothing particularly bad about Monster, there's just nothing good about it anymore. Once the biggest job board around, Monster has become another place for companies like Farmer's Insurance and temp staffing agencies to troll for people's contact info. After realizing I was only getting the trolls calling me, I closed my account for good. Sure feels good to be free of that "Monster"! (hehe!)

Date of experience: February 9, 2015
Alabama
195 reviews
359 helpful votes
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A little glitchy...
November 18, 2018

I have not been able to find any work from this site. I still use it though. Just keep looking and keep trying. The site glitches some times. They will also send you to another website to sign up for just to apply for that job. That's too much work.

Date of experience: November 16, 2018
California
1 review
3 helpful votes
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Post a job on monster.com, simply hiring a part time cashier position. Almost a month pasted no one apply. I called in customer service to cancel the posting. A rep said my posting was pending status, not active. That's why I didn't receive any resume, but yes you're right about it. I did get charge for whatever fee/views/click? As they told me my posting wasn't active.
Anyhow, today, the 4th time to contact their customer service to cancel the posting keep draining money. Wish me luck!

Date of experience: June 24, 2016

Overview

Monster has a rating of 1.4 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Monster most frequently mention customer service, job search and calls emails. Monster ranks 323rd among Job Search sites.

service
51
value
51
shipping
9
returns
9
quality
48