Moon Magic

I ordered 3 different rings.
For some reason, one of the rings that I got was wrong.
I contacted the customer service and they immediately took care of me!
So I want to say a special thanks to Jana who replied super fast to me and also took care on the case!
Also the products are super high-quality and I highly recommend ordering from them!

First thing. The customer service is stellar
Secondly, my order got here really fast. Despite this crazy world we're in right now. And last but definitely not least.
My ring got here, and I instantly fell in love. My moon ring is perfect

Bought a ring and the stone broke less than 3 month later (while driving a car). Apparently the 2 year warranty promised do not cover this. Not sure what is a defect in materials and/or workmanship if this is not.

I had some issues with my first order but the team at Moon Magic went above and beyond to help these issues get sorted and really cared about my needs and preferences. It was really surprising online customer service and they definitely won my heart and brand loyalty with their care.

I had a stone fall out 6 weeks after purchase. I'm very careful with rings that aren't of great quality, but this one is horrible. We all remember Claire's cheap child jewelry… well this isn't far from that. For the price I also expected customer service to help, nope only within 30 days. Not even they think they jewelry will last that long. Search lab created jewels on any reputable jewelers site (helzberg, Jared) and you will find good quality for a low cost.

I have purchased 4 different rings from this company since 2020. The last I bought I believe was in 2021. Every single one of those rings (all sterling silver 925) have tarnished. The gems have ALL broken. I rarely even wear these rings and they look about 30 years old now.

I love the jewelry from Moon Magic. It is beautiful, very well priced, creatively different and, each of the stones have history and meaning behind them. The jewelry does not outshine the customer service they offer either - the service they provide shines just as bright. Returns and exchanges made very easily, nice people and beautiful products! A win, win for everyone!

Not only are the pieces beautiful and unique, the company also contributes back to the world by planting a tree for each purchase. When I emailed to inquire about a product, I got a timely and personal response. Which is so rare to get these days! I can't wait to start my collection and order more!

I ordered a moonstone ring for my best friend's birthday. She'd been wanting one for forever and was so happy with it.
After not even TWO MONTHS of occasional wear, the stone had completely fallen off. I contacted Moon Magic, but their return policy has a 1 month warrenty.
I paid over 90 bucks to get this ring, and now I'm being offered 'a special discount' on a new one. As if I would want to spend another 45 on a ring that will probably just fall apart again. The quality of the jewerly is poor and not worth the money. Such a shame, since the stone itself was a stunner. Moon Magic, if you had faith in the quality of your product, you would increase the period of warranty. I literally have warrenty on socks that last longer than yours.

Looks nothing like the ring on the website, very low quality, cloudy and you can see the glue under the stone. Definitely not worth the money. I was super excited to receive this ring because all the reviews were wonderful and everyone seemed very happy with their purchase not to mention the ring was absolutely stunning. After not liking mine one bit I looked further into reviews and saw they have alot of bad reviews from the BBB and other sites. I will be asking for a exchange but after reading the reviews I dont even know If I want to exchange it or just get my money back which don't seem to happen often based on what ppl have said.

This company brags about how fabulous their jewelry is but that was not my experience. First thw stone appeared nothing like in the pictures. Second my boyfriend ordered my ring long before he gave it to me. Despite that the fact that I only wore it for 14 days before a stone fell out and that the silver tarnished in 1 day, they would not honor the ring as defective. And they purposely didn't post my one star review to their website. They can't be trusted and they truly only care about the customers happy with their product. Will not make the mistake of purchasing from them again when their is a company that has similar pricing and lifetime warranties.

I found this company, very excited to share with my mother. We chose rings for one another and gifted them to each other for Christmas 2019. I wore my ring a total of 3 times before the band started to look rusted as if it were cheap quality! I thought these rings were good quality and definitely did not expect it to happen so soon- this happened probably 3 months after ordering, I emailed moonmagic about the issue and was basically told it was normal? I don't think something like this should be normal and if so the rings shouldn't be priced so high nor sold as "sterling silver" or real anything! Very disappointed!

Bought two rings for myself for my birthday. Their products marketed as constructed with authentic materialsabsolutely not. I ordered a freshwater pearl ring which was a bead with blue enamel on it and a moonstone ring which looked like cloudy plastic. At a glance the rings are pretty, but you look closer and it looks and feels like the lie that it is.
The sterling silver' bands they claim are stamped with 925 to appear legitimate. 0.925 closely stamped with the jeweler/company trademark is what makes a piece legitimate according to the Federal Trade Commission close but no cigar, Moon Magic. Lets see how my request for a refund is processed.

Loved the ring, until it turned my finger green. Requested a new one about 2 months ago and sent a second one a week ago. Haven't heard from them and just irritated in the lack of response, in addition to the quality. Would just like a new ring to replace this one, as long as it doesn't turn my finger green.

Disappointed with the products. I had gotten a raw moonstone ring and the stone fell out within 3 months. Purchased a new one and that stone is about to fall out. I also had purchased a raw rose quartz ring and that stone fell out within weeks. I loved wearing them and they are such pretty rings but not worth It.

Not only did shipping take 2 months, customer service refused to care, just saying its not their fault. Usually a company would do what they can to make it right, this company couldn't even make a claim with the courier until the 8 week mark. Xmas came and went with no sign of this ring that I bought at start of November for my sister. She had already left the country by the time it finally arrived mid January. I asked if they could take it back but no, I would have to pay international freight, they wouldn't even ship it back to them despite knowing the situation.
The ring looks like it's been chipped, there's a white spot in the centre of it. Do they not even quality control the cuts?
The gift bag I bought is crinkled and too small for the scratched up little box provided for the ring.
Absolutely do not recommend wasting your money. The company is great at marketing but cannot follow through.

I was really excited about purchasing my first piece from Moon Magic, I'm in Australia and their website said 10-15 days postage. With Covid-19 I assumed there would be a little delay and read on their website again expect maybe 3 days longer wait.
However it's now been 6 weeks and I've not received my ring. Contacted their customer service last week with no response... emailed again this week and received what seems to be a generic email just with my name added to it, requesting I provide my order number even though the subject clearly stated my order number.
Contacted DHL and Australia post they've both replied and advised I need to speak with Moon Magic.
I'm highly disappointed spending over $100 AUD on a ring that I'll probably never receive.
Wish I had read these reviews prior to purchasing.
They emailed me weeks ago asking me to post a review, my review was that I'd love to say it's amazing but I've not received it... they've not posted my review nor contacted me.

I ordered the rose gold ring twice. First time the ring discoloured like it was oxidised, so I contacted customer care who suggested to send a new ring. After a couple of months, the rose gold started peeling off. It's a shame because the stones are beautiful and the overall look is gorgeous. I really didn't want to leave a bad review since customer care has been great and the designs of the jewels are gorgeous but the metal is not gold and now I have two discoloured rings. The first image is of my current ring and the second is my initial ring. The oxidisation isn't clearly visible but it has spread throughout the ring, sadly.

I am not one to usually complain however I am extremely upset with the quality of their rings. My partner purchased a ring for me as a gift, this ring lost multiple gems in the first 1-2 weeks of me wearing it. They would not offer a refund, only a replacement of the same right or another of the same value... My replacement ring of the same style, had the exact same loss of gems in the same short amount of time. I then decided to choose a different ring as that replacement and pay the extra difference thinking it might just be that style. But no... my third replacement ring not only lost it's smaller gems but it's main stone too! Please keep in mind I am not rough with my hands what so ever and I have multiple rings from Pandora ect... that I have never had issues with. While their customer service was fine and quick in responding, I would not bother with their jewellery again! Ever

Got two rings from moon magic. Was supposed to be a Christmas gift from my boyfriend but showed up a month after Christmas even thought he ordered a month before Christmas.

I wore moon magic rings sometimes, but apparently too much. The stones on both fell out in under a year.

Their Instagram deletes any negative comments. So many left bad comments and I was shocked that they could sell 85$ plus rings that don't stay in and it wasn't just me. I reached out to them and they pretty much told me tough luck. Same response of when my boyfriend complained for them being a month late. Don't get scammed

I was eyeing moon magic jewelry for a while. I had my heart set on a specific ring. My friend ordered our mutual friend a necklace for christmas last year and had an amazing experience and fast shipping. They also got a ring with a great experience.

My boyfriend bought me my ring back in July for our 3 year anniversary. It was beautiful. I wore it on occasion and sometimes during work ( work from home desk job). This week; i wore it out to my chiropractor appointment then to the pharmacy. At the pharmacy i noticed one of the side stones was missing! My stomach dropped. I was so upset.

I contacted them and they got back to me quickly. Just to find out theres a 1 month warranty. Really? Its not like i was thrashing my hand around or abusing the ring. The prongs arent bent or damaged at all. Their offer was a 10% discount on buying a new ring?

So spend 100+ again for a ring to barely last 6 months? I dont think so. Im so disappointed and heart broken. I LOVED this ring.

Moon Magic was very easy to work with! They were very friendly and the exchange process was super easy! Not only did they fix my sizing issues but my rings are very beautiful as well! I will be buying from again on the future.

I'm so upset. I've order from them once before and was so happy with my purchase. I recently reordered the ring that I originally purchased due to it being stolen. With my second order the ring arrived with missing diamonds, and had black spots all over it. The ring looked terrible. I reached out to customer service and sent pictures of the ring. They issued a replacement, well... I got the replacement today and the ring is just as damaged as the last one! I do not believe they are inspecting these items before they sent them to customers. I honestly believe that they're just boxing these items and not giving a hoot about the customers. Then have the nerve to make the ring go from $49 to $99. The ring should be worth $7 at this point. I will attach photos of the original ring and the damage replacement. I will never shop here again... and to think my soon to be brother in law just ordered a ring from here. Goodness!