Moon Magic

Bought the Talos Opal ring as my wedding ring. It arrived in January for my wedding in May so wasn't worn until May. Within TWO WEEKS of wearing it the middle opal started to go cloudy. I emailed Moon Magic to let them know what had happened and ask why that would happen. Their reply was very dismissive and as well as not even offering an apology, they said that the Talos ring was currently on sale should i wish to order another one! What a shocking way to deal with a complaint, why on gods green earth would i buy another one when the first one was faulty and the customer service is just as bad! Hard avoid this company.

I have so far bought a necklace and a ring and I'm loving them. Shipping took a little longer than I would have liked but I understand with the pandemic and also me being in Europe. The designs are unique and very beautiful, I'm constantly checking the website for new designs and ideas - great for a gift! Customer service so far has also been very helpful, friendly and quick :)

I ordered the Raw Crystal Ring - Ritzy Moonstone for my close friend. The ring is more beautiful in person than online. The stone is absolutely gorgeous! I'm in love with this magical color so I've just placed another order for the same ring but for myself! :)) )

Dont be tricked by the good reviews, these people just have really good marketing. The quality is really bad, stick to pandora or literally any other ring shop... the jewelry rusts and the jewels fall out easily. Don't waste your money, stay away

The ring set I ordered is gorgeous! My wife loves it! The stones are shiny and very colorful. I would say that the attention to detail is exceptional.

Additionally, their customer service is top-notch. Friendly, professional and efficient. I had ordered the wrong stone and when I contacted them they were very helpful in fixing my mistake, will definitely be a repeat customer. I have my eye on a few items already!

Brought a ring and necklace from moon magic within a week the rings band snapped and within a month the necklace snapped. The ring was replaced but I had to pay $35 in postage but as the necklace was out of the 1 month warranty they would not replace it. They offered a new necklace but I had to pay 50% plus any extras. I feel the 1 month warranty is ridiculous and having both my pieces brake makes me question the short warranty time. I would never shop here again!

Out of 8 items ordered, two were sent that were not the ones ordered; three weeks later I still don't have the correct items. Communicating with the customer service is pain - every reply takes them 2 days. The quality is okay.

My boyfriend got me a ring and when we received it we realized he had ordered the wrong size. He was disappointed because he knows how difficult it is to return products to companies.
I sent an email to the company explaining the situation, and got and answer within the hour. Not only did they understand the situation, they offered to send me another ring completely free of charge, even including the shipping!
Unfortunately, the ring my boyfriend picked didn't come in my size. They offered me to get another ring for of the same price. I found another one I loved, and it was cheaper. I thought it was fine, but they even reimbursed the difference on the credit card!
And after all of this, they gave me 10% off on my next purchase!
The customer service agent whom I talked to was very nice, helpful and patient.
I loved my experience with them, love my ring and will definitely buy from them in the future!

I ordered the Wild Child necklace. I didn't even take it out of the plastic when i noticed the the color of the stones and the quality of the silver was not as expected. Immediately I went to request a return - which involved a text and several emails. When i finally got an email, i was asked to photograph the item. And then I was to "take a short video of your item with your phone on a clean background(ideally black or white) and natural light by moving your item slowly." What? I haven't even unsealed it. Im supposed to stage a photo shoot? As of now I have not been given an RMA number. But Im suspecting ill have to get AmEX to resolve this one. If they do what they should and allow it to be returned in a sane customer service process, ill update this post.

I am so disappointed with this ring. It's sad that you can't trust reviews on websites any longer. The only reason I purchase this was because there was a photo review and it looked the same, however what I received looked like a cheap knockoff of what was advertised.

Where are the facets on the rings surrounding the moonstones on what I received? It basically just looks like a silver ring with silver filigree surrounding the stones instead of actual gemstones at it looks cheap and tacky.

Not happy one bit. Total bait and switch! Especially now that I realized their approved comments are only positive ones.

I requested a return via instructions given on the website. I proceed to get an automated response showing me my tracking number stating my order was delivered. Not what I was requesting. I think sent a response and nothing. I then went on the website and sent a message and I was responded by another automated response stating it may take up to 7 business days for a response. Terrible Terrible Terrible. We were going to order something else but this must be just a automated crap show. Do not buy.

My rings were stolen through the mail and the auspost did not help me at all, moonmagic were right on it they replaced my stolen rings. I'm so happy that I bought my wedding rings from them. They have a very unique style you can't really buy in Australia. I wish they would open a store in aus that's my only complaint

Placed an order Late Friday night but then realised I had to cancel it. Got an email back early Saturday morning and the problem was all sorted by early Saturday evening! Couldn't be happier with the service I received! A big thank you to marina who I was in contact with that kept everything easy and stress free! Looking forward to placing an order that I won't have to cancel! You guys rock!

I ordered jewelry and it has been 10 days and I have not received it. They state 3 to 5 business days. I have sent multiple emails and they reply with an automated response. Im very nervous I may have just lost 250$ due to their inability to respond. Stick with typical stores or amazon.

I ordered some beautiful pieces but unfortunately in the wrong size. Moon Magic and especially Khristina had been so helpful and efficient in keeping in touch and offering the best of customer service. Will definitely be back! Their jewellery is so stunning!

They basically stole my money and continue to give me the run around! I ordered myself a ring for my birthday. They sent me the completely wrong ring. I had to jump through their hoops to get it sent back to them. I provided them with a tracking number. I wake up this morning to an email saying that the package is still in pre shipment and that they haven't received it. I type in the tracking number and it clearly stated that they DID receive it! On the 20th. I am so very disappointed with my experience with these people.

I was excited to receive my ring as a gift for Christmas, but after wearing it occasionally for only a month one of the stones fell out. Moon Magic wouldn't do anything for me, except offer a discount on purchasing another product. It's unfortunate that they do not stand behind their prodcuts

I ordered 2 rings, one had black spots on it that wouldn't go away. I contacted customer service and they sent over a replacement free of charge, but new ring did not look at all like the picture (I asked for rose quartz, the stone wasn't pink in the least) and the band also had black spots on it.

I'm convinced everything they have in stock are cheap fakes from China. I can get prettier stones for less than $10 at any crystal shop so I'm having a hard time believing this is anything but an utter scam.

Avoid.

Avoid! Poor rubbish quality. We've had 2 rings from them, the first became miss-shaped as we left it in the sun on the window sill... in England contacted them and they replaced free of charge except I had to pay the delivery. The 2nd one lasted 6 months before a stone fell out and it again became miss shaped from what I can guess was body heat... they wouldn't replace it this time but offered 50% off but I wasn't going to waste any more of my money. Please don't waste your money and use another supplier.

I bought my daughter a ring back in April - not super expensive, but not inexpensive either - $90 for four months. It broke about a month ago (prong broke and she lost the stone) and they have a 30 day warranty. If you are planning on buying something from them, don't. I just want to keep another person from being scammed. Is Magic Moon a legit company or a scam? Check out this site. https://www.sitejabber.com/faq/moonmagic.com/is-moon-magic-a-scam-or-a-legit-company I will not buy another ring from this company!

My partner had informed me that she liked the jewellery from their store and wanted specific earrings. After browsing the products, they appeared to be good quality. Upon purchasing, i have received an email to say i had purchased a necklace and not the earrings. After repurchasing the earrings and receiving both products, they appear to be dull and smaller than expected. Proceed with caution, photo editing managed to get me.

My mom bought me this beautiful moon stone ring for my birthday, but she forgot to choose the correct size. When it arrived it was so small I couldn't even fit it on my pinky. So I reached out to customer service via email to see what I could do.
The person I was emailing with her name is Marijana. She was amazing helped me select my correct ring size even offer to ship it free of charge. She even let me keep the small ring instead of returning or exchanging it. So i gave the smaller ring to my sister as a gift.
My new ring was on it's way and within 3 days I got it. I love this ring!
The customer service provided by marijana was amazing she responded back on a timely manner, answered all my questions and made it easy for me to have a good experience through the purchase!

A story for you. I married my ex husband 5 years ago. We went through a lot and divorced 8 months later. I had a beautiful Neil Lane $8,700 ring. Well, we never let each other get to far and now we're getting married again. I would never spend that money again and I believe diamonds are beautiful but a little overrated. I saw this ring and fell in love. My expectations weren't high. With the ring and band it came to a little over $100. When I tell you I opened it and cried, I am not lying. I loved it more than my first ring. Thank you so so so so much for my forever ring!