Moon Magic

They delete any bad comments so people get tricked into buying their items. They are so cheap and look like they buy them from Ali Express. Don't be fooled, save your money and go to Pandora or something... also, if you ask for a refund YOU have to pay for shipping or they offer yu an extra 15% off. So it's really disapointing. Super cheap, not shiny, and im pretty sure all of the good reviews are fake. Not worth the money at all. DONT BE FOOLED. They may pay a lot for marketing but you are getting scammed.

I've wanted to buy a Moon magic ring for so long, and when I saw the Better Together bundle with Queenly, I was sold. Sadly I must have mis-measured and when it arrived, it was too big. However, a quick email to customer services put me in touch with Hristina, who went over the returns procedure, and sorted out a replacement. This arrived today and fits like a dream. I'm in love! It sparkles and looks amazing as a set of even in singles. I am thrilled with everything, even the gap between sizes. Thank you Hristina and MoonMagic!,

Did not listen to the poor rating on this... I should of... the ring is super pretty... too bad it only lasted not even a day... I noticed rose gold fading on the first day of wear. I was very careful about it too. $80 for 1 hour now it is completely dull after wearing for 2 days.
Here is comparison of what rose gold is supposed to look like after 2 days of wear...& and moonmagic ring after 2 days... So disappointing.

Ordered and paid for a ring and earrings on 3rd November. Was told the next day that earrings were out of stock (why sell them then?!), so I asked for ring to be sent separately as needed it for wife's birthday. Several emails and TWENTY THREE days later my order has STILL not arrived. My wife's birthday has passed. This has caused me stress and upset my wife. Shocking service, unprofessional, uncaring, uncooperative and inept. I'd never buy from MoonMagic again and recommend you avoid them too. My complaint is still ongoing...

I purchased two sets from Moon Magic.
One set i wanted to exchange for a larger size and the other set i wanted to return and purchase one of the rings separately.
However the return process was too complicated. You are instructed to email their customer service and when you receive their instructions you are expected to return the item with 7 days of receiving the email.
You also have to pay for the shipping on your own. I admit their customer service is decent at getting back to you but honestly it is too much of a hassle.
The rings themselves did not look what they were priced at. Quality was not there.
Take your money and purchase from a different site.

I was having an issue with my order, and they helped me out so much. They were kind enough to resend me a new order.
And not to mention their customer service was on top of it, 10/10 one of the best!
Thank you so much, I would definitely recommend this company!

I've waited a few months to write my review and I'm still soooo in love with my rings! I kept debating on whether or not I wanted to purchase rings from Moon Magic for the first time and finally bought the Moonstone Nymph ring! I was so impressed with the quality and it still looks beautiful!

I initially had a small issue with one of my rings and the customer service team was incredible! They resolved the issue with no delay. I received my order for the poshness and nymph ring and I absolutely love them! The quality of these rings surpassed my expectations and I am so pleased with the customer service provided! I own 3 rings now and plan to buy from the new luxe collection! Thank you again!

After initially receiving my order and being unhappy, the team at Moon Magic were very helpful and managed to take care of my order and fixing the issue at hand. Forever grateful for their outstanding customer service!
Thank You Moon Magic Team!

I was so pleased with every aspect of their customer service, shipping times, and the quality of their product! I had to contact customer service and not only did they help me, they assisted me as much as possible! I'm in LOVE

I ordered the wrong size ring and the exchange process was easy and simple. Dealt with Ana and she kept me informed throughout the whole process. I highly recommend this company because they care. Amazing reputable company

Ordered a ring in March 2021 for my daughters birthday in April and the stone fell out within two weeks of wearing it. The birthstone with diamonds within the first two weeks the birthstone fell off of the setting. Asked for a replacement and they said no I would have to pay 50% of the replacement price and the warranty is only one month very poor quality of jewelry don't buy it

First time customer and received my earrings I ordered within a few days. They were beautiful but the post on one was bent and the back does not go on properly. I emailed them fast response. They gave me 2 options and told me to respond back which I did. Since then 4 days several emails nothing. They refuse to respond back and I paid $80 for a damaged pair of earrings. Not a happy customer. Will not do business with them. I do not recommend them. All I want is another pair of earrings.

I bought some items for quite a sum as Christmas presents from them and the parcel could allegedly not be delivered (I gave them my work address for shipping because we're open 11h/d, so there was always someone there to accept the parcel). Anyways, instead of a second try to deliver it was instantly sent back and I tried to get in touch with the customer service. They said they can't stop the return and they offered they could send the items again for 50% of the original price or I can wait until the parcel gets back to them and I'll get a refund. Months passed and they always claimed the parcel has not returned yet and sometimes it would take months! After almost a year and after I told them I'd consult a lawyer, the parcel magically returned and I got a refund (but not the shipping costs...).
What kind if company would treat their customers like crap?! Do yourself a favor and do NOT buy from those unprincipled people!

A stone fell out of a ring a month after I ordered, and the customer service rep was quick to find a generous solution within a day of contacting them.

Beautiful jewelry and a great company as a whole!

My boyfriend purchased a ring for my for my birthday last year. The ring was very pretty but the prongs seemed weak and the ring was glued in. After about 5 or 6 months of everyday wear, the stone fell out and was lost. It took him over a month to receive the ring, so the "one month warranty" was far over with. I expected them to honor their quality, so I thought (a few months after I lost the stone) that I would try to contact them to see what they could do. They offered me 10% off. Lol. What a joke. I feel like for the price, the quality of their jewelry is a scam.

The products are even more beautiful than I imagined. You can tell they are exceptional quality and will last. During the COVID pandemic, I had a shipping issue (not Moon Magic's fault), but the customer service team addressed it promptly. They made sure my package was reshipped quickly and safely arrived at my door.

Had to pre-order so the wait was already over a month. After 2 months I emailed and they said my order was lost so they had to resend. I finally got the ring after 3 months of waiting and the ring bent on my wife's finger from her laying on her hand, after 2 week of use. We just let it slide and continued wearing and after 2 or 3 months of her wearing it the color of the "stone" completely rubbed off. It's just a piece of plastic or resin, it was supposed to be opal

I ordered the Naia moonstone ring / twinkling band bundle for $85. I ordered the wrong size at first (my mistake), then exchanged it for my correct size and had to pay shipping to return. Unfortunately, the second ring I received looks rougher and less iridescent. The first ring I received (which I had to return) had a smoother glow and luster with more blue/purple/pink hues in the sunlight. The ring I have now does not shine as brightly and is missing the blue/purplish glow. I wish they would have replaced the ring for free and ensured I had a quality gemstone.

AVOID - AVOID - AVOID
I like many others on here placed an order in November with plenty of time for Christmas, so bitterly disappointed! My order wasn't even dispatched until I contacted them on 10th December... strangely enough it was marked dispatched on that same day! No sign of it whatsoever! Contacted customer service to be given excuse after excuse... its all rubbish... it was not sent! This company are scammers... they take your money & do not send the goods, I spent over £200 and have no presents to give my daughters, will never ever order from them again, in addition, I have received an advice note for customs charges on goods that I don't have! Take my advice & AVOID at all costs!

I have bought a set of rings and a bracelet from Moon Magic. The items are gorgeous. I hade some issues with the set of rings (first photo). When I contacted the customer service, they were really helpful and asked me to replace the set with another beautiful set (second photo). They resolved my issue and handled my inquiries with care. To date, their customer service is one of the best services I ever had. I am very very pleased with their services and highly recommend their company Moon magic and their products.

Do not order from this company. Bought a ring and it broke after 30 days and they told me they couldn't give me a refund because it was over the 30 day refund policy. Told me they would give me 50% of my next purchase. Horrible customer service in the middle of a pandemic. Don't fall for it!

This ring is absolutely stunning and the customer service is over the top! Quick responses back from when I had question and the delivery time of the ring was amazing! Will definitely continue purchasing from this company!

Inna was so awesome and helpful, one of the best online customer retail experiences ever!

I had a complaint and she took my complaint and immediately went out of her way to send me a new ring; quick and easy solution with no hassle.

I'd recommend this MoonMagic to anyone looking to get a ring for their loved one.