• Moon Magic

Moon Magic

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Overview

Moon Magic has a rating of 3.8 stars from 511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Moon Magic most frequently mention customer service, wrong size, and beautiful jewelry. Moon Magic ranks 9th among Custom Jewelry sites.

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Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 84.1%
Positive
116
Neutral
0
Negative
22

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5,714 reviews

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How would you rate Moon Magic?
Top Positive Review

“Seriously obsessed!”

Svitlana S.
9/14/24

Seriously obsessed! My first ring from Moon Magic was Moonstone Flourish, and I just recently tried their new floating design, the invisible band gives it this cool, magical vibe. Beautiful craftsmanship and the energy of these stones is simply amazing!

Top Critical Review

“Bad product”

Shalayah M.
10/6/24

Purchased a lovely ring - "rose gold" rubbed away within 3 months of normal wear. When I messaged about this, they said it was normal wear and tear and outside of their return window so nothing to be done. Very disappointed and will never shop these products again. I would expect $20 for these rings, not $120.

Reviews (511)

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moon magic (283) customer service (284)
Thumbnail of user janam111
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

I love my Manifest band! I already have pieces from Moon Magic and I received this one as a gift. I am very satisfied with Moon Magic and recommend them highly to others. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Jance,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Thumbnail of user nemalinit
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

I waited for a long time for my earrings and they arrived with a fault. I can't even use them. I want a refund or new pair sent to me as soon as possible.

Tip for consumers:
Don’t buy from moon Magic. The quality is obviously poor.

Products used:
None, it’s faulty never used.

Value
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Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Nemalini,

Thank you for taking the time to leave us a review. We are truly sorry to hear that you have trouble with your jewelry.
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Best Regards,
Moon Magic

Thumbnail of user piyaaw
1 review
0 helpful votes
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January 2nd, 2021

Good quality and worth waiting for.
I had been waiting for over a month due to the situation but it's arrived safely and still in good condition. Beautiful more than what we see from the photos.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Piyaa,

Thank you for your wonderful comment and positive feedback, you just made our day!
Moon Magic put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! <3

Warm Regards,
Moon Magic

Thumbnail of user marlenec289
1 review
0 helpful votes
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September 17th, 2021

In the last few years, I bought different pieces from Moon Magic and I love them all! They look amazing, great quality and great service. Thank you so much, I look forward for my next purchase.

Service
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Marlene,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Thumbnail of user rossp125
1 review
1 helpful vote
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September 12th, 2022

I placed an order for a necklace through Moon Magic which was marred by some hiccups, but was more than perfectly resolved by their excellent customer service team. I purchased the 'Moon Desire' necklace and was initially shipped the incorrect item, another necklace. After reaching out to customer service, they promptly addressed my concerns and provided instructions on how to return the item at no cost, after which they sent the correct item. When I received the subsequent shipment, the item was correct though slightly imperfect in some areas. After speaking with customer service again, they escalated the case for review, after which they decided to send out another replacement necklace immediately, at no additional charge. The replacement necklace I received was beautiful and in pristine condition exactly as pictured on the product page. Jovana and the customer service team was extremely helpful and communicative through every step of my order. I would highly recommend purchasing through this company.

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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Ross,

Thanks for leaving us such a wonderful review. We are very happy that you like our services. We are here to help and always make sure that we meet all the customer's requirements.

Best Regards,
Moon Magic

Thumbnail of user adamc966
2 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

I placed an order on this site. As soon as i pressed order it said they sent my order to a random address. I emailed right away. And they emailed me back saying it was already sent out. Never again.

Tip for consumers:
DON'T!!!!! I hardly ever write bad reviews. but this is crazy..

Products used:
none as i never got my order and the woman i spoke wit cold care less. I emailed right away over 8 times. the emailed back 2 or 3 days later saying oh sorry too bad.

Service
Value
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Adam,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please reconnect with our customer service department to discuss your options.

Best Regards,
Moon Magic

Thumbnail of user gabrielao29
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Lania ring is such a beautiful and delicate design, the quality of the moonstone with that beautiful and unique iridescent glow and the setting of the ring are just perfect, everything came here to Mexico perfectly packed, All I can say is that im so in love with my ring and I will return to moonmagic soon

Tip for consumers:
excelent quality

Products used:
Accesories

Service
Value
Shipping
Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Gabriela,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us! <3

Warm Regards,
Moon Magic

Thumbnail of user nupurs10
1 review
0 helpful votes
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June 30th, 2020

I was super excited to get my ring from Moon Magic. Like other e-commerce website/company always does of sending an email that your order was delivered, moon magic never did that. I had to constantly check my tracking data only to find it was delivered but I never received it. Got in touch with the customer service and they asked to check with courier service ( DHL). As being the company I think it's their job to get a hold of the parcel. Both, Moon Magic and courier service kept pointing on each other leaving me with no answers. It's been almost 5 or more days of constant emails between both the companies and no track of my package. Moon magic never even asked for a refund or re-sending my order. Highly Disappointed.

*****New updated review*****
The representative of Moon magic jumped into responding stating the customer service offered a new order or a gift card. I would like to address this,
Before responding to the review kindly check with your customer service. Yes, they did offer a reshipping but first asked me to get in touch with the courier service. I did that and responded back to which I never received any sort of a reply. So I would kindly request you to first get your facts cleared and them jump to respond to the reviews. Thank you

Thumbnail of user cindyk203
1 review
0 helpful votes
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March 11th, 2020

Beautiful jewelry and very courteous customer service. Will become a long term relationship! I will request for all my holiday gifts from my boyfriend and family!

Thumbnail of user sonjab47
Sonja B. – Moon Magic Rep

Hello Cindy,

We are incredibly grateful that you took the time out to leave us this wonderful review. We are very happy that you like our services. We are here to help and always making sure that we meet all the customer's requirements!

Best regards,
Moon Magic

Thumbnail of user jennil18
2 reviews
2 helpful votes
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August 15th, 2020

Buyer beware! There's something not right about these rings. And the warranty is only ONE month for jewelry? That should say a lot about the quality of their products. They also don't do returns even though their website claims they offer "easy returns". You can't get your money back! They offer an exchange but only if you ship it back yourself within 7 days. It was around $10 from CA.

I don't believe all their rings are real rose gold. I wonder if a portion of them are fake and take just over 30 days to tarnish, that way you can't exchange them and are left wondering if it was something you did because other people had good experiences. That would make sense for why only one ring from the pair tarnished and the other was fine even though they were stored together. I got mine after the lockdown started, so I didn't wear them or even look at them for almost 2 months. That was when I realized the moonstone ring had tarnished (see pics). It looked exactly like the F21 rings I had as a teenager, but even those lasted longer. Rose gold is supposed take years to get dark.

Their sizing is also off. Size 7 was too loose and size 6 was too small to even go down my finger. The moonstone ring I got in exchange also came in an unsealed, open bag, which I was disappointed about and wasn't surprised when I noticed the issue. The other ring came in a sealed bag. I think they might send you an older, returned or sample ring if you end up exchanging.

* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mariap1831
1 review
0 helpful votes
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November 9th, 2021

This is my first time purchasing from moon magic. I love moonstones but the price is a bit more than I'd typically expect so I was on the fence. All that being said, I did buy the piece and this is my review of it.

OVERALL: 3.5 / 5

The quality of the metal is wonderful. It's a bit daintier than I expected, but looks lovely on. What I'm rather disappointed with is the cut itself. This piece is not straight - the shaping of the stone has it so that the two points at the bottom of the piece do not line up. It looks off on and I can't express how disappointing this was for me.

The other thing I'm not a fan of (though understand this depends on each stone) is the lack of blue / color to the moonstone. There's one angle that shows some blue, but it's on an angle you'd rarely look at the piece for. Again, I understand this is relation to each stone so don't mind but want to share that don't expect your piece to look as dazzling as the piece on the website.

Overall, I wish there was more quality control before sending out work like this. I understand moon magic does sell pieces that are rough stones but this jewelry item should not have improper shaping like this.

Service
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Maria,

We are truly to hear that you are not 100% happy with your purchase!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Kind Regards,
Moon Magic

Thumbnail of user samb358
1 review
0 helpful votes
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May 10th, 2019

Ordered a ring and two necklaces from this website and I must say I am impressed! Fast response from their team and fast delivery too!
Already told all my friends about them! <3

Thumbnail of user markusb33
Markus B. – Moon Magic Rep

Hello Sam,

Thanks for leaving us such a wonderful review. We are very happy that you love your necklaces!

All the best,
Moon Magic

Thumbnail of user liavy
1 review
0 helpful votes
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June 3rd, 2022

I've ordered a ring and some earrings from them for an anniversary
They said 3-5 business days, 12 days have already passed (from which 7 are business days) and still didn't get the package.
I tried reaching their customer service and I discovered THE WORST CUSTOMER SERVICE ON EARTH IM CONVINCED ITS JUST A BOT ANSWERING
TODAY I FOUND OUT ONLY 1 ITEM FROM MY PACKAGE IS BEING DEILVERED WHILE NOBODY AT MOON MAGIC KNOWS WHERE AND WHY THE OTHER ITEM DIDNT SHIP
NOT ANSWERING EMAILS NOT HELPING AT ALL
DONT BUY FROM THEM PLEASE

Service
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Returns
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Liav,

Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Upon checking we can see that the entire order was delivered on May, 4th - please reconnect with our customer support department if smth was missing there. We sincerely apologize on the behalf of the delivery company as Moon Magic doesn't deliver packages itself, but we'll strive to do better. Hope for your patience and understanding!

Best Regards,
Moon Magic

Thumbnail of user lukeb284
1 review
2 helpful votes
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January 22nd, 2020

Taking the time to write a review for this horrible company as they will delete anything negative on their social media that they can.

Ordered my Wife a Moonstone Ring for Christmas on November 27th. It didn't arrive until Christmas eve and wasn't even shipped out for almost 3 weeks after ordering it.

When it arrived, it looked nothing like the natural stones in the photos. Just a square rock that looked like garbage. As other have mentioned, their sizing is completely off and the ring fit way too big on my wife.

The worst part? Trying to return an item is a nightmare. Their customer service is garbage, it took them 2 weeks to answer my e-mail and their answer is that I have to pay for return shipping to Florida from Toronto if I want a new size or to return an item. Are you kidding me? You're an online retailer, you forgo the cost of a brick and mortar store knowing full well people will need to try your items on to make sure they fit. This place is a total joke - I am going out of my way to return this item and to tell people not to deal with this company.

They use social media and a BOATLOAD of fake reviews to make their products seem like they're anything special. I absolutely cannot recommend enough that you stay away from these people. Garbage products, garbage service, one of the worst online retailers I have ever had to deal with. Buyer beware - don't flush your money down the toilet with this company.

Thumbnail of user markusb33
Markus B. – Moon Magic Rep

Hello Luke,

We are very sorry to hear about your unhappy experience with us. Due to the drastic increase in sales volume our fulfillment center had synchronization issues. Please accept our apologies for the delays regarding the shipping of your order.

We are very sorry that you didn't like the ring. When it comes to our raw rings, please note that no two rings look the same thanks to its natural gemstone beauty and unusual, untreated shape.

As per our Return Policy, you are responsible to pay the return shipping if the item is not defective. However, we will cover the shipping fee on sending a new item back out to you if you would like it.

Kind regards,
Moon Magic

Thumbnail of user amyp308
1 review
0 helpful votes
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November 9th, 2019

They have amazing customer service and fantastic jewelry! No two pieces are alike! They are prompt, helpful and eager to solve your issue if you have one! Definitely recommend!

Thumbnail of user markusb33
Markus B. – Moon Magic Rep

Hello Amy,

We're very glad to hear that you had a positive experience with our company and that you love our jewelry! Thank you very much for your recommendation.

All the best,
Moon Magic

Thumbnail of user amyj186
1 review
16 helpful votes
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January 14th, 2019

I returned the two rings I bought and they claimed they only received one so withheld $55. I researched them online and found they have done this to other customers. Don't buy anything from them!

Thumbnail of user sonjab47
Sonja B. – Moon Magic Rep

Hello Amy,

Thank you very much for sharing your experience. We are sorry but we can only confirm what arrived at our warehouse. These cases are very rare, and very often customers find the other item at their home. We are very sorry about your experience and for any inconvenience.

Best regards,
Moon Magic

Thumbnail of user christineh1329
2 reviews
0 helpful votes
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September 22nd, 2021

Was not high quality as it appeared in the pictures Received on Friday requested return on Sat - they want to only give me 60% refund- Also dont order the wrapping.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Christine,

We are truly sorry to hear that you are not happy with your purchase!
Please note that the 60% refund is one of the options in case you would like to keep the items you have purchased. You are free to return them for a full refund of the purchase price. Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.

Warm Regards,
Moon Magic

Thumbnail of user dwaint9
3 reviews
1 helpful vote
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July 29th, 2022

I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Dwain,

Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!

Best Regards,
Moon Magic

Thumbnail of user moyarj
2 reviews
11 helpful votes
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December 14th, 2019

I'm still doubtful of Instagram ads. Some companies I buy from are legitimate. This one is a mixed bag which I've never experienced before. For one thing, the gems are way more appealing looking on the website. I ordered a moonstone ring and it's still a nice ring, but for the price I paid, I wasn't expecting a boring, cloudy looking stone.

The shipping was weird too. This was during Cyber Monday and I did my shopping from different companies, yet this was the only order where they didn't ship it until 6 whole days after I ordered it. All my other orders where shipped 1-2 days after I ordered. The only excuse I'll accept is they were overwhelmed by the sale.

The most puzzling part is that they claim to be based in Florida. In fact, I live about 2 hours away from where they shipped my ring from, so you can understand my confusion when my bank account showed not just what my ring cost, but there was a Foreign transaction fee that was a measly $. 075. The location is from Germany and there's nothing on the site that mentions that at all. Why is there money going to Germany when I ordered from a "Floridian" company? It left me a little uneasy because as I stated before, I live practically 2 hours away from where they shipped my order from, why am I getting a Foreign transaction fee and why is it not mentioned anywhere on their site?

So basically, their products are way too overpriced for dull looking stones that don't match how shiny and pretty they are on the site and they don't tell you about a foreign fee even though this is supposed to be a company that ships from the US.

Value
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Thumbnail of user markusb33
Markus B. – Moon Magic Rep

Hello Moyar,

Thank you for your review, we truly appreciate it. We really hope we can make your experience better.

That would be a transaction fee charged by your credit card institute or the issuer of the card you used for the purchase. Unfortunately, that is out of our hands. For further information about this, please contact your bank. They will be able to help and explain this fee in more detail. We ship from our warehouse in Florida but the company has international accounts in Germany.

We are very sorry, we had a slight delay due to the number of orders over the Black Friday/Cyber Monday deal days and our warehouse is working around the clock to ship every single item as soon as possible.

If you are not happy with the stone you received you are more then welcome to contact us to sort this out.

Kind regards,
Moon Magic

Thumbnail of user robynw112
1 review
0 helpful votes
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October 14th, 2020

The rings I ordered are beautiful & made perfectly.
I am very happy. The packaging they came in was very professional & I was also able to track my order every step of the way.

Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Robyn,

Thank you so much for your positive feedback!
We are pleased that you like your Moon Magic rings, please enjoy!

Best regards,
Moon Magic

Thumbnail of user masayao
1 review
0 helpful votes
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November 9th, 2021

We purchased a diamond opal ring from Moon Magic and we loved how beautiful the stones and the ring are. Customer service is super reactive and I received excellent communications and services.

Thumbnail of user sarahn780
1 review
0 helpful votes
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September 13th, 2021

I got a moonstone ring for my birthday, it's simply gorgeous! I visited their website and I will definitely order a pair of earrings to match! Hopefully the earrings will be as beautiful as the ring!

Quality
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Sarah,

We are incredibly grateful for the 5-stars! Moon Magic puts customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!

Warm Regards,
Moon Magic

Thumbnail of user harrietr16
1 review
0 helpful votes
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March 25th, 2020

The silver of these products goes a copper colour and they don't allow refunds after 1 month. Also the stones aren't as bright as the pictures suggest.

Products used:
Moonstone ring

Value
Returns
Quality
Thumbnail of user sonjab47
Sonja B. – Moon Magic Rep

Hello Harriet,

We are very sorry to hear about your experience. If you received the defective ring you were welcome to contact us within 30 days of delivery and we can exchange it or proceed with the refund. After that period we are coming up with the special offer, we are sorry you didn't find that offer helpful. Again, we are very sorry for any inconvenience.

Best regards,
Moon Magic

Thumbnail of user lolas94
1 review
0 helpful votes
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September 7th, 2021

Not only does the Moon magic store offer beautiful jewelry, but the way the support team treats the clients is amazing. Another reason to love the store.

Products used:
RING

Service
Value
Shipping
Returns
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Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Lola,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!

Best Regards,
Moon Magic

Thumbnail of user rebeccar1029
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

I was dumb enough to purchase 2 rings from moon magic and not looking them up beforehand. It has now been a month since I purchased from them and I still have not received my order. I had been tracking my order since they sent me the tracking email. It never had any updated information on tracking it never changed and one day it said the tracking number said it no longer existed. I'm still going back and forth with moon magic trying to get a refund and they don't want to give it to me. During my month long waiting for the items I looked up reviews and listen to them. The stones fall out after a few days. The jewelry tarnished. The products are cheap. Customer service is a joke. Their "high 3nd jewelry " come in plastic bag rapping!. If it was expensive jewelry they wouldn't put their jewelry in plastic bags!. Listen to all this. Don't do what I did. Take your money and business elsewhere to reputable jewelry companies!. They just took my money and left me high and dry. Listen to me DO NOT PURCHASE FROM MOON MAGIC

Reason I chose this business:

Always wanted to buy from the site

Reason I chose this product:

Beautiful and reasonable price

Tip for consumers:
Stay away

Products used:
2 rings

Service
Shipping
Thumbnail of user nenai1
Marina R. – Moon Magic Rep

Hello Rebecca,

Thank you so much for the 5-stars. We are very happy that you like our services!

Warm Regards,
Moon Magic

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From the business

Since 2016, our mission has been to design jewelry that is as powerful and meaningful as the ones who wear it.
We believe that everyone deserves jewelry that goes beyond the surface. That’s why we handpick each gemstone not just for its beautiful gleam, but for its unique energy and potential for self-expression and healing.

✓ We use 100% authentic, ethically sourced gemstones that are independently tested by GIA (Gemological Institute Of America)
✓ Each piece is designed right here in-house, ensuring nothing but originality in every piece
✓ When it comes to quality, we don't compromise - we use the finest premium metals & have a strict quality control in place
✓ 1.8+ million followers across socials & 500k customers and counting...
✓ Beautiful, gift-ready packaging

Note from our founder - Laura:

Since 2016, Moon Magic has been creating beautiful, high-quality, and affordable jewelry that taps into the powerful energies of gems. Our pieces are not just accessories, but soulful companions designed to resonate with your inner spirit while having a modern style.
Whether you're seeking enhanced intuition, greater self-love, or a confidence boost - our jewelry is created to help you flourish. Consciously handpicked and carefully crafted, each gem offers energizing properties to enrich and beautify your daily life.
We hope the radiant glow of our gems serves you as a reminder of the incredible magic around and especially within you.

Sent with love, from our hands and hearts to yours.

With Love & Magic,
Laura

Company Representative

Thumbnail of user markusb33
Markus B.
Typically responds within 4 days

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